商务英语专业职业技能测试题1.docx

商务英语专业职业技能测试题1.docx

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商务英语专业职业技能测试题1

商务英语专业职业技能测试题

（1）

READINGANDWRITING1hour30minutes

READING（45%）

Don’tforget-

FlightBA6926.45pm

Example:

0

Theplanearriveat

Aquartertoseveninthemorning.

Bquartertopastsixintheevening.

Cquartertosevenintheevening.

ThecorrectanswerisC,somarkyourAnswerSheetlikethis:

0

A

B

C

1Pleaseinformthesupervisorifthisphotocopierrunsoutofink.

Thesupervisor

Aneedstoknowifthereisnoinlinthephotocopier.

Bshouldrepairthephotocopierifitprintsbadly.

Cwilltellyouhowtoloadthephotocopierwithink.

2Alldeliveries–pleasereporttoReceptionimmediatelyuponarrivalforauthoritytounload.

Driversshould

AspeaktoReceptionafterdeliveringgoods.

BunloadvehiclesatReception.

CcallinatReceptionbeforeunloading.

3Jane,I’dliketomeetonTuesday,butifmyplane’sdelayedI’llseeyouatFriday’smeeting.

John

AJohnhastopostponehismeetinguntilFriday.

BJohnwillbelateforhismeetingonTuesday.

CJohnhopestoseeJaneonTuesday.

4CompanystaffmustadvisePersonnelofanychangeofhomeaddress,tokeepfilesuptodate

AAllstaffmustupdatetheircompanyfilesregularly.

BStaffmustkeepPersonnelinformediftheymovehouse.

CStaffmustinformPersonnelofanycompanywhichchangesaddress.

5

InsuranceDircetphoned:

reyourcall’couldyoureturnformby28September.

APleaseringInsuranceDirectbackabouttheformbefore28September.

BSendbacktheinsuranceformthatyouphonedaboutbefore28September.

CInsuranceDirecthaveacknowledgedreceiptofyourformdated28September.

PARTTWO

Questions6-10

●Lookattheadvertisementbelow.ItshowsthetrainingcourseswhichareofferedbyacompanycalledMertonTraining.

Forquestions6-10’decidewhichcourse（A-H）isthemostsuitableforeachpersonbelowtoattend.

Foreachquestion’markthecorrectletter（A-H）onyourAnswerSheet.

Donotuseanylettermorethanonce.

MERTONTRAINING

SHORTRESIDENTIALCOURES

AAdvancedPresentationSkills

BBetterTimeManagement

CEssentialTeam-BuildingintheOffice

DUpdatingyourSellingSkills

FMakingtheMostofComputers.

GSuccessfulTelephoning

HDevelopingyourUnderstandingofAccounts

6Theofficemanagerneedstobecomemoreefficientinordertomeetdeadlinesatwork.

7Thismemberofstaffhastomakeseveralcallsadaybutisnotconfidentwhenringingstrangers.

8TheinformationTechnologyManagerwantstoimprovethespeechshehaspreparedforaconferencenextmonth.

9AnexperiencedsalesexecutiveneedstoupdatehisknowledgeoffinancebeforehestartsworkasAssistantSalesManager.

10Anewmemberoftheteamneedstolearnhowtousetheofficesoftwaremoreefficiently.

PARTTHREE

Questions11-15

Lookatthechartsbelow.Theyshowtheincomefromsalesandtheincomefromadvertisementsineightdifferentnewspapersoverathree-monthperiodin2001.

Whichchartdoeseachsentence（11-15）ontheoppositepagedescribe?

Foreachsentence,markoneletter（A-H）onyourAnswerSheet。

Donotuseanylettermorethanonce.

IncomefromadvertisementsIncomefromsales

A.

B

C

D

E

F

F

11Whileincomefromadvertisementsrosesteadilythroughouttheperiod,incomefromsalesincreasedinJunebutthenfelltobelowtheMaylevel.

12IncomefromadvertisementfellslightlyinJuneandbyalargeramountinJuly,whereasincomefromsalesremainedsteadyinthefinalmonth.

13AlthoughincomefromsalesovertookincomefromadvertisementsinJune,itthendroppedbackagainattheendoftheperiod.

14IncomefromsalesreachedalowpointinJunewhileincomefromadvertisementsleveledoffattheendoftheperiod.

15IncomefromadvertisementsreachedapeakinJulyandincomefromsaleswasatitslowestpointinJune.

PARTFOUR

Question16-22

●Readthispartoftheletterofapplicationbelow.

●Aresentences16-22ontheoppositepage‘Right’or‘Wrong’?

Ifthereisnotenoughinformationtoanswer’Right’or‘wrong’,choose‘Doesn’tsay’.

●Foreachsentence16-22,markoneletteronyourAnswerSheet.

IwouldliketoapplyforthepostofPersonnelOfficerwithAngliaBank,asadvertisedintheDailyNewson19October.

IhaveaBAinFrenchfromtheUniversityofLondon.Iamfollowingapart-timecourseinPersonnelManagementattheOxfordCollegeofManagement,andIhopetopasstheDiplomainPersonnelManagementattheendofDecember

.WhenIleftuniversity,IworkedforayearinacomputercompanynearCambridge.ThenImovedbacktoLondontoworkasaFrenchteacherinalargeschool,whereIstayedfortwoyears.Duringthistime,Ididsomepart-timeworkasalanguagetrainerwithfactorymanagers,whichIverymuchenjoyed.

Threeyearsago,IjoinedCarter’sBank,whereforthepastyearIhaveworkedasAssistantPersonnelOfficer,dealingmainlywithcomplaintsfrommembersofthestaff

Havingworkedinasimilarorganizationtoyours,IfeelIamfullypreparedforthechallengesofthisjob.

Yoursfaithfully

AngelaVarley

16MsVarleyisapplyingforajobwiththeDailyNews.

ARightBWrongCDoesn’tsay

17SheobtainedaDiplomainPersonnelManagementinDecember.

ARightBWrongCDoesn’tsay

18Sheworkedasacomputeroperatorafteruniversity.

ARightBWrongCDoesn’tsay

19WhileMsVarleywasaschoolteacher,shealsotaughtcompanyexecutives.

ARightBWrongCDoesn’tsay

20Inherpresentjob,shehasresponsibilityforinternalpersonnelproblems.

ARightBWrongCDoesn’tsay

21SheenjoysworkingatCarter’sBank.

ARightBWrongCDoesn’tsay

22MsVarleythinksshewouldbesuitableforthejobbecauseofherpreviousexperience.

ARightBWrongCDoesn’tsay

PARTFIVE

Questions23-28

●Readthetextbelowaboutaretailgroup.

●Foreachquestion23-28choosethecorrectanswer.

●Markoneletter（A,BorC）onyourAnswerSheet.

NOTJUSTASHOP!

Inhisyearlyreport,theChairmanofachainofoutletswritesaboutthefinancialaspectsthebusinessanddescribestheworkwhichthecompanyhasdonetobenefitpeopleintheareaswheretheirshopsarelocated.

Itcontinuestobeanimportantpartofourcompanypolicytoberesponsibleforthehealthandwelfareofpeopleintheareaswhichweserve.Inthepastyear,wehaveconcentratedespeciallyoneducationandtraining,andtraining,andhaveinvestedover￡4,000,000inthisandotherareasrangingfromthecareoftheoldtothearts.

Letuslookatthesefirst.Wehave,asalways,financedhealthresearchandcareprojectshelpingnotonlytheoldbutchildrenandthedisabledtoo.Wewereespeciallypleasedthisyeartoprovidealarmsfordisabledpeoplewholivealoneandtorunprogrammeswhichhelpchildrenunderstandbettertheproblemsfacingdisabledpeople.

TheGroundworkFoundationencouragesyoungpeopleinpoorareastoimprovetheirenvironment,whiletheSchoolsPromconcertattheRoyalAlbertHallinLondonincludes20000childrennationwide.Bothoftheseweregivenfinancialhelp.

Asmentionedabove,inthelastyearwehavebeenactiveinsupportingarangeofeducationprojects.Twoofourmanagersarenowoutofthecompanyonl-yearprojects,trainingyoungpeopleforworkintheretailindustryandimprovingthequalityoftheteachingtheyreceive.Inpeopleforworkintheretailindustryandimprovingthequalityoftheteachingtheyreceive.Inaddition,wehavestartedaprogrammeof3-mothschemeswhichourmanagerialstaff,areabletobenefitfromwithouthavingtotakealongbreakfromtheirjobs.

Schoolsanduniversitieshavealsobenefited.ALondonBusinessSchoolreceived￡50000todevelopatrainingprogrammeforUKschools.AmajorUniversityhasreceivedapromiseof￡100,000over5yearstofundanewteachingpostininternationalretailing.Thiswillallow22morestudentstostudythissubjecteachyear.

Itisnotonlythecompanythatsupportsgoodworkforotherpeople.MembersofstaffthemselvesareencouragedtojointhecompanyGiveasYouEarnsystem,togivemoneytoothers,especiallythoseorganizationsworkingforthebenefitofthelocalarea.Insuchcasesthecompanyoftengivesitssupportbymakinganadditionalcontribution.

Welookforwardtocommittingevenmoremoneytotheseandotherprojectsinthecomingyear.

23Inthepastyear￡4,000,000wasspenton

Alookingafteroldpeople.

Ballthecompanyprojects.

Ceducationandtraining.

24Thisyear’sspecialhelpforthedisabledhasconcentratedon

Aimprovingtheirsecurity.

Bprovidingthemwith

Cresearchintotheirillnesses.

25TheSchoolsPromconcertisforchildrenfrom

Apoorpartsofthecountry.

BLondononly.

Calloverthecountry.

26Anadvantagewithoneoftheeducationprojectsisthatthemanagers

Aareusuallygoodteachers.

Brarelyleavethecompany.

Ccancontinuetheircareers.

27Thecompanygavesomefinancialassistanceto

Aallowmorepeopletostudyatahighlevel.

Bpromoteretailingjobsinschools.

Ctrainstudentsinschoolsmanagement.

28Thecompany

Aonlypaysintoprojectsthatthestaffchoose.

Biskeenforstafftohelpthelocalcommunity.

Cexpectsstafftosupportonlylocalprojects.

PARTSIX

Question29-40

●Readtheadvertisementbelowaboutimprovingkeyboardskill.

●Choosethecorrectwordtofilleachgap,fromA,BorCbelow.

●Foreachquestion29-40,markoneletteronyourAnswerSheet.

LEARNKEYSKILLSFORYOURCOMPUTER–ONYOURCOMPUTER!

Computersarenowascommonlyusedinbusinessasthetelephone.Therefore,it’simportantthatpeopleknowhowtouse（29）…………efficiently.Now,youandyourwholeorganizationareabletod