英语导游考试现场指导_精品文档.doc

英语导游考试现场指导_精品文档.doc

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2006年英语导游考试现场指

Emergencyability

1、Becauseoftheobjectivereason,thetourgroupwanttoleaveinadvance,asalocalguide,howtodealwithit?

1,thelocalguideshouldasfaraspossibletosavetime,arrangethetourintheplan;2,reporttothetravelagency,contactwiththehotel,returntheroom,dinner,busandsoon.3,asfaraspossibletoinformthenextstationtochangethereceiptplan.

2、Accordingtothereceiptplanandreservationtime,localguidecan’treceivethegroup,howtodealwithit?

1,immediatelycontactwithtravelagency,andfindoutthereason;2,contactwithairportandaskifthegroupboard;3,ifdon’t’needmuchtime,localguidecanstyattheairport;4,ifpostponeistoolong,thelocalguideshouldrearrangereceiptaffairsaccordingtothetravelagency.

3、Howtoavoidleavingoutthereceipt?

1,readthereceiptplan,knowthegroup’sarrivaldate,time,receiptplace,numberoftrainandsoon;2,checkthecorrectarrivaltime;3,arrivethestationhalfanhourinadvanceandwaitforthecomingofthegroup.

4、Howtodealwiththemistakeinreceipt?

1,ifthemistakeishappenedbetweentwogroupsinthesameagency,nolongerexchangethegroupsunlessthetravelagencydon’tagreewithit;2,ifmistakehappensinanothertravelagency,theguideshouldimmediatelyreporttotheravelagencyandtrytoassoonaspossibleexchangethegroupsandmakeapologytothetourist.

5、Howtoavoiddelayingtheairplane?

1,thelocalguidewiththenationalguideshouldfixtheticketsinadvance,checkandconfirmthedate,time,number,destinationandsoon.;2,beforeleaving,don’tletthetouristgotothecomplexplaceandsoon;3,arrangeabundanttimegtotheairport（station,harbor）andmakesurethatthegroupleavinglocation,helptocarryoutthecheck-in（train,ship）procedure,andleaveontime.

6、Howtodealwithdelayingtheairplane（train,ship）?

1,immediatelyreporttothetravelagency,askforhelp;2,assoonaspossiblecontactwithairport,andtrytoletthetouristleavewiththerecentairplane;3,stabilizethetourist’smotion,andarrangedinner,dormitory,trafficandsight-seeing,makeapologytothetourist;4,assoonaspossibleinformtheneststationinordertoadjusttheplan;5,writeanaccidentreportandmakeclearthereason.

7、Ifthetouristlosethepassport,howtodealwithit?

1,basedonthetouristapplication,thetravelagencysignaprooftocarryoutatemporarypassport;2,touristcantaketheproof,oneselfphotograph,arrivetothelocalpublicsecurityofficialorganizationforeignerimmigrationadministrativeoffice,andtakeanotherproof.;3,takethepubicsecurityofficialorganization’sproofandgotthecountryinchina’sembassytocarryoutthenewpassport;4,getthenewpassportagaintothepublicsecurityofficialorganizationtocarryoutthevisaprocedure.

8、Ifthetouristlosesomethingimportant,howtodealwithit?

1,confirmifitisreallystolenandreporttothetravelagency,localpublicsecurityofficialorganization,thetravelagencyinsurancecompanythatinsure,helptoseekandtrytoclearacriminalcase;2,ifitcan’tbefoundout,letthepublicsecurityofficialorganizationgiveaproofinordertoreturntocountrytocheckandasktheinsurancetopay;3,thelocalguideshouldcomforttheownerandalleviatehisdispleasuremotion.

9、Howtoavoidthetouristmislead?

1,remindthetourist,forexample,thenameoftheagency,numberofbus,nameofhotel,telephonenumberandsoon;2,reportthearrangement,letthetouristknowtheitinerary,time,parkinglotandassemblytime;3,theguidecan’tleavethegroupandoftencheckthenumberofthetourist,don’tletthemleavefarinfreetime;4,thelocalguide,thenationalguideandtheleadershouldoftencontactwitheachotherandtakecareofthegroup.

10、Howtodealwiththetouristwalktolose?

1,generally,thenationalguideandtheleaderorganizethemembertolookfor,andthelocalguideleadtheothermembertocontinuethesight-seeing;2,informthelocalpubicsecurityofficialorganizationtolookfor;3,reporttotheravelagency;4,contactwiththehotel,inquireiftheyhaveretunedtothehotel;5,ifdon’tfindout,theteamcanreturntothehotel,thelocalguide,thenationalguideandtheleaderleavetwopeopletocontinuelookfor,afterfindingoutcantaketheotherbustoreturntothehotel;6,ifthelocalguide’smistake,makeapologytotheloser,ifthetourist’smistake,warnthemtonotice

11、Aforeigntouristhastheheavydisease,howtodo?

1,thelocalguideshouldimmediatelyinformthetravelagencytosendthepersonforhelp,andlettheleaderseekonesrelativestoaccompanytothehospital,andthelocalguideshouldcontinuetourwiththeothers;2,ifneedsurgicaloperation,shouldbesignedbytherelativesorotherofficer;