饭店前厅部英语对话.docx
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饭店前厅部英语对话
饭店前厅部英语对话
RoomReservations客房预订
1-1AlongDistancecallReservation长途电话客房预定
Scene:
HenryBellow（B）andMargaretBellow（M）,anAmericancouple,aregoingtospend
theirHolidaysinChina.NowMr.BellowismakingareservationatHaitianHotelin
Shanghaithroughalongdistancecall.
Reservations（R）:
ShanghaiHaitianHotel.ReservationDesk.CanIhelpyou?
B:
I’mcallingfromNewYork.I’dliketobookaroominyourhotel.
R:
Whatkindofroomwouldyoulike,sir?
Wehavesinglerooms,doublerooms,suitesand
DeluxesuitesinJapanese,British,Roman,Frenchandpresidentialstyles.
B:
ABritishsuite,please.
R:
Wouldyoulikebreakfast?
B:
No,thanks.
R:
Canyougivemeyournameplease,sir?
B:
Bellow.B-E-L-L-O-W.
R:
Thankyou,Mr.Bellow.Andyourarrivalanddeparturedates?
B:
FromMay26thtoMay29th.
R:
Verywell,Mr.Bellow.BritishsuitewithoutbreakfastfromMay26thtoMay29th.AmI
Correct,Mr.Bellow?
B:
Yes,thankyou.
R:
Whattimewillyoubearriving,Mr.Bellow?
B:
Around5:
00p.m.
R:
Allright.You’llbeexpectedtobeherethen.
B:
That’sfine.Thankyou,madam.Good-bye.
R:
Good-bye.
1-2AGroupReservation团队客房预定
Scene:
Thetelephonerings.TheReservations（R）answersthephone.
R:
Reservations.MayIhelpyou?
Client（C）:
Yes.TheAmericanPeople-to-peopleEducationDelegationwillbevisitingHangzhou
Attheendofthismonth.I’dliketobook10doubleroomswithtwinbedsforfivedays.
R:
Forwhichdates?
C:
ForMay23rd,24th,…and27th.
R:
Onemomentplease,sir.
（Thereservationscheckthelist.）
Yes,wecanconfirm10roomsforfivedays.
C:
Thankyou.Isthereaspecialrateforagroupreservation?
R:
Yes,thereisa10percentdiscount.
C:
That’sfine.
R:
Bytheway,howwilltheybegettingtoHangzhou?
Willtheybecomingbyair?
C:
Yes.
R:
Couldyougivemetheflightnumber,please,incasetheplane’slate?
C:
Oh,sorry.Idon’tknowtheflightnumber,butI’llletyouknowbyphonetomorrow.
R:
Thankyou,sir.
C:
Oh,yes.Accordingtotheprogram,they’llhaveameetingonthe25th.Haveyougotabig?
Conferencehall?
R:
Yes,sir,wehaveaverynicemulti-functionhall,butyou’llhavetospeaktothemanager
Aboutthat.PleaseholdonamomentandI’llseeifIcanputyouthrough.
1-3ALocalCallReservation本地电话客房预订
Scene:
TheReservations（R）answersthephoneassoonasitrings.
R:
Reception.CanIhelpyou?
Client（C）:
I’dliketobookasingleroomwithshowerforMr.GeorgeSmith.Heplanstoarrive
Onthe20thofthismonth.
R:
Howlongwillhebestaying?
C:
Idon’tknow,butitcouldbeanythingfromseventoten.
R:
Thenwecanonlyconfirmaroomfromthe20thtothe27th.I’mafraidwewon’tbeableto
Guaranteehimaroomafterthe27th.Weusuallyhavehighoccupanciesinthepeakseasons.
C:
Whatifthereisn’tanyroomthen?
R:
Don’tworry,sir.Wecaneitherputhimonawaitinglistorfindhimaroominanearby
Hotel.
C:
Fine.Howmuchdoyouchargeforasingleroomwithbreakfast?
R:
Foronenight,thehotelcostwouldbe600yuan.Howwillhebepaying,sir?
C:
Hiscompanywillcoveralltheexpenses.We’llsendyouacheckrightaway.
R:
Thankyou,sir.
C:
Thankyou.Good-bye.
WordList
Reservationn.保留、预定
Suiten.套房
Romanα.罗马的
Presidentialα.总统的
Clientn.顾客
Confirmυ.进一步确定、证实
Discountn.折扣
Programn.议程、节目
Receptionn.接待，欢迎
Expensen.花费、经费、费用
chargeυ.收费
reservationistn.预订处值班员
deluxen.豪华
listn.表、目录、名单
raten.价格等级
flightn.飞行、航班
conferencen.会议
guaranteeυ.保证
checkn.支票
UsefulExpressions
tomakeareservation预订tocheckin登记
bytheway顺便incase以防（万一），假使
according根据、按照either…or…或者…或者
rightaway马上、随即
Expressionsofofferinghelp
MayIbeanyservicetoyou?
Areyoubeinghelp?
IsthereanythingIcandoforyou?
AtthereceptionDesk在接待部
2-1TheRegistration登记入住
Scene:
Mr.Bellow（B）checksinattheReceptionDesk.
Receptionist（R）:
Goodevening.WhatcanIdoforyou,sir?
B:
Ibookedatwin-bedroomwithbaththreeweeksago.
I’mHenryBellow.
R:
Justamoment,please,Mr.Bellow.I’llcheckthearrivallist.…Sorrytohavekeptyouwaiting,sir.
Yes,youhavereservedaBritishsuitefromtodaytothe29th.
B:
Yes,exactly.
R:
CouldIseeyourpassports,please?
（Checkingthepassportsandgivingthemback）
Thankyou,sir.Andwouldyoumindfillingintheregistrationform?
B:
I’lltakecareofit.（Fillingouttheform）
Hereyouare.Isitallright?
R:
Yes,thanks.Howareyougoingtopay,incashorbycreditcard?
B:
CouldIpaywithtraveller’schecks?
R:
Certainly.Here’sthekeytoRoom908.Pleasekeepit.
Andthebellmanwillshowyouup.
（Abellmancomesover.）
Haveaniceevening,sir.Andenjoyyourstay.
B:
Thankyou.
2-2ReceivingaWalk-inGuest门市客人接待
Scene:
Agentlemanstepsin,tryingtofindaroomforthenight.
Receptionist（R）:
Goodafternoon,sir.MayIhelpyou?
Client（C）:
Yes,please.I'vejustarrivedfromHongKong.
Couldyouletmehavearoomforthisevening?
R:
Haveyoumadeareservation,sir?
C:
I’mafraidnot.
R:
Howmanypeopledoyouhave,please?
C:
Justone.I’malone.
R:
Justamoment,please.Ihavetocheckifthere’saroomavailable.…Oh,sorry,
Sir,alltheroomsarebookedup.ButIthinkwe’llbeabletoarrangeforaroomaftersix
o’clockthisevening.Ifyouneedaroomrightnow,wouldyoulikemetogetintouchwith
somewhereelseforyou?
C:
No,thanks.IshouldsayIprefertostayhere.Afriendofminehighly
recommendedyourhoteltome.I’lljustwaitheretillsix.
R:
Youarewelcome,sir.Perhapsyoumightfeelmorecomfortabletorestinour
lobbyafteratiringjourney.Andifyouneedanyhelp,doletusknow.
C:
Thankyou.Noproblem.
2-3Ticket-bookingService订票服务
Scene:
AttheBellCaptain’sDisk（BC）,theBellowstrytomakeaflightreservation.
BC:
Goodmorning.MayIhelpyou?
Mr.Bellow（B）:
Yes,I’dliketoflytoGuilinonSaturday.Couldyoubookticketsforme?
BC:
Sorrytosayalltheticketsarebookedup.Nowit’sthebusyseasonfortravelling,youknow.
B:
Notickets!
Whatluck!
ButI…
BC:
Iwonderifyou’dconsidergoingtherebytraininstead.Youcanhavetrainticketsandthey’re
muchcheaper.actually.
B:
Well,itseemswe’llhavetotakethetrain.
BC:
Whattimewouldyouliketoleave?
B:
Atnoon,ifpossible.
BC:
Howmanyticketsdoyouneed?
B:
Twosoftberths,please.
BC:
（Lookingatthetimetable）
Will2:
15beallright?
B:
Yes,that’llbefine.
BC:
Justamoment,whileIcallthestation.
…（Afterthecall）
I’msorry,therearen’tanymoreseatsleftonthe2:
15train,butthereisatrainleavingon
Saturdaymorning.That’sNo.79specialexpress.Itwillleaveat7a.m..Whatdoyouthink
ofit,sir?
B:
Well,IsupposeI’llhavetotakethatone.MynameisHenryBellow.Andhere’sthemoney
forbooking.
BC:
IwishyouawonderfultriptoGuilin.
B:
Thankyou.TheysayGuilinleadstheworldinbeautifulscenery.Totellthetruth,mywife
hasbeendyingtogothere.
Mrs.Bellow（M）:
（Appearing）andsohaveyou.
WordList
Doorman.门卫人员
Tagn.标签
registrationn.登记、注册
receptionistn.接待员
bellmann.应接员
preferv.喜欢
recommendv.推荐、介绍、建议
tiringa.使疲劳的
trunkn.行李箱（汽车）
baggagen.行李
cashn.现金、现款
creditn.信用贷款
availablea.可得到的
highlyad.高度的
lobbyn.（剧院、旅馆等的）门廊、门厅
UsefulExpressions
topullup（使）停下tohaveacheck检查、复核
tofillin（out）填写、填好totakecareof留心
toshowsb.Up领某人上楼tobebookedup预订完了
togetintouchwith与……取得联系torecommend…to向……推荐……
ExpressionsofGreetingsandAcquainted
Didyousleepwelllastnight?
Howdoyoulikethecity?
Howiseverythinggoingwithyou?
Wordlist
Suitcasen.衣箱
Cartn.小推车
Entrancen.入口处
Attendantn.侍者、服务员
Corridorn.走廊、通路
Decoratev.装饰
Airya.通风的
Favouritea.特别喜爱的
Standardn.标准、规格
Banquetn.宴会、盛宴
Pation.院子（连屋）室外就餐处
Brochuren.小册子
Considerv.考虑
Timetablen.时刻表
Supposev.假定、猜想
Elevatorn.电梯
Dutyn.责任
Servicen.服务
Choosev.挑选、选择
Spaciousa.广阔的、宽敞的
Souvenirn.纪念品
Officiala.官方的、公务上的
Restaurantn.饭店、餐馆
Indoora.室内的
Salonn.沙龙、美容室
Conveniencen.便利、方便
Insteadad.代替
Tripn.旅程
TheCashier收银服务
3-1ForeignCurrencyExchange外汇兑换
Scene:
Mr.Bellow（B）ismakinghiswaytotheforeignexchangecounter.HewantstochangesomeUS.dollarsforFEC.
Cashier（C）:
Goodafternoon,sir.CanIhelpyou?
B:
I’dliketochangesomeUSdollarsandI’dliketoknowtoday’sexchangerate.
C:
Accordingtotoday’sexchangerate,everyUSdollarincashisequivalentto5.32yuan,FEC.Howmuchwouldyouliketochange,sir?
B:
Well,I’llchangetwohundredandhere’sthemoney.
C:
Wouldyoupleasefillinthisform?
B:
Allright.
C:
Pleasewriteyourname,passportnumberandroomnumberontheslip.
B:
Hereyouare.
C:
Thankyou.You’llhaveitrightaway.Willyousignyournamehereonthismemo?
B:
OK,Willyoupleasegivemesomeone-yuannotes?
Ineedsomesmallchange.
C:
Allright.
（Changingthemoney）
Mr.Bellow,hereitis.Pleasehaveacheckandkeeptheexchangememo.
B:
Oh,yes,thanks.Bytheway,canyoutellmewhatIshoulddowiththeFECleft?
Withme?
C:
You’llhavetogototheBankofChinaortheairportexchangeofficetochange
Itbacksintodollars.
B:
Isee.Thanks.
C:
Youarewelcome.
3-2CheckingOut离店结账
Scene:
Mr.Bellow（B）checksoutattheCashier’sDesk.
Cashier（C）:
Goodmorning,sir.MayIhelpyou?
B:
IsthiswhereIcanpaymyhotelbills?
C:
Yes,pleasetellmeyourroomnumberandwhenyouarecheckingout.
B:
Myroomnumberis902andI’dliketocheckoutnow.
C:
Justamoment,please.（Checksfiles）
AreyouMr.Bellow?
B:
Yes.
C:
Didyouhavebreakfastthismorning?
B:
Yes,butIpaidcashforit.
C:
Andhaveyouusedanyhotelservices
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