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培训文档
安徽巢湖烟草AVAYA语音设备培训
一、培训目的
为保证系统正常运行，为客户培训一批合格的维护人员及管理人员。
维护人员经培训后能掌握软件硬件的维护工作，并能及时排除设备故障。
管理人员能负责全面的技术管理工作。
二、培训内容
系统的介绍、工作原理、设备操作、设备故障查找检测等。
（见培训安排）
三、培训方式
1．现场培训
培训课程详解
一、系统介绍：
二、维护工具的使用
安装ASA维护软件
在打开ASA软件的之后首先新建一个SWITH。
按照软件说明一步一步执行。
起个名字
选择网络维护
输入IP地址10.50.16.101
输入端口号（5023）
按默认设置
选择手动登录
下一步
完成设置可以使用
完成之后就可以进入维护交换机的界面了。
用户名：
admin
密码：
admin01
类型：
4410
F3=保存
F7=下一页
F1=取消操做
三、话机使用及设置说明
分机
增加分机
addstation5678Page1of5
STATION
Extension:
5678LockMessages?
nBCC:
0
Type:
2410SecurityCode:
TN:
1
Port:
2v224CoveragePath1:
COR:
4
（COR=1：
无限制，COR=2：
国内，COR=3：
市内，COR=4：
内部）
Name:
CoveragePath2:
COS:
1
Hunt-toStation:
STATIONOPTIONS
TimeofDayLockTable:
LossGroup:
2PersonalizedRingingPattern:
1
MessageLampExt:
5678
Speakerphone:
2-wayMuteButtonEnabled?
y
DisplayLanguage:
english
SurvivableCOR:
internalMediaComplexExt:
SurvivableTrunkDest?
yIPSoftPhone?
n
RemoteOfficePhone?
N
addstation5678Page4of5
STATION
SITEDATA
Room:
Headset?
n
Jack:
Speaker?
n
Cable:
Mounting:
d
Floor:
CordLength:
0
Building:
SetColor:
ABBREVIATEDDIALING
List1:
List2:
List3:
BUTTONASSIGNMENTS
1:
call-appr4:
auto-inGrp:
2:
call-appr5:
aux-workRC:
Grp:
3:
call-appr6:
autodialNumber:
#88
删除分机
removestation分机号一定要确认后再删除。
修改分机
Changstation分机号
changestation5801Page1of5
STATION
Extension:
5801LockMessages?
nBCC:
0
Type:
2410SecurityCode:
*TN:
1
Port:
001V201CoveragePath1:
1COR:
4
Name:
CoveragePath2:
COS:
1
Hunt-toStation:
STATIONOPTIONS
TimeofDayLockTable:
LossGroup:
2PersonalizedRingingPattern:
1
MessageLampExt:
5801
Speakerphone:
2-wayMuteButtonEnabled?
y
DisplayLanguage:
english
SurvivableCOR:
internalMediaComplexExt:
SurvivableTrunkDest?
yIPSoftPhone?
n
RemoteOfficePhone?
n
坐席
增加坐席
addagent-loginID1234Page1of2
AGENTLOGINID
LoginID:
1234AAS?
n
Name:
AUDIX?
n
TN:
1LWCReception:
spe
COR:
1LWCLogExternalCalls?
n
CoveragePath:
AUDIXNameforMessaging:
SecurityCode:
LoginIDforISDNDisplay?
n
Password:
0000
Password（enteragain）:
0000
AutoAnswer:
station
MIAAcrossSkills:
system
ACWAgentConsideredIdle:
system
AuxWorkReasonCodeType:
system
LogoutReasonCodeType:
system
MaximumtimeagentinACWbeforelogout（sec）:
system
ForcedAgentLogoutTime:
:
addagent-loginID1234Page2of2
AGENTLOGINID
DirectAgentSkill:
1
CallHandlingPreference:
skill-levelLocalCallPreference?
n
SNSLSNSL
1:
1116:
2:
17:
3:
18:
4:
19:
删除坐席
removeagent-loginID坐席号请确认完后在做操作
组
查看组
listhunt
listhunt-group
HUNTGROUPS
GrpGrp
No.Name/GrpACD/No.CovNotif/DomMessage
ExtTypeMEASVecMCHQueMemPathCtgAdjCtrlCenter
1agent
1000ucd-miay/ISKnoney0nn
2IVR
4000ucd-mian/-nnonen30nn
3welcome
4545ucd-mian/-nnonen0nn
增加组
addhunt-group4Page1of60
HUNTGROUP
GroupNumber:
4ACD?
n
GroupName:
Queue?
n
GroupExtension:
Vector?
n
GroupType:
ucd-miaCoveragePath:
TN:
1NightServiceDestination:
COR:
1MMEarlyAnswer?
n
SecurityCode:
LocalAgentPreference?
n
ISDN/SIPCallerDisplay:
addhunt-group4Page3of60
HUNTGROUP
GroupNumber:
4GroupExtension:
GroupType:
ucd-mia
MemberRangeAllowed:
1-1500AdministeredMembers（min/max）:
0/0
TotalAdministeredMembers:
0
GROUPMEMBERASSIGNMENTS
ExtName（19characters）ExtName（19characters）
1:
14:
2:
15:
3:
16:
4:
17:
5:
18:
6:
19:
7:
20:
8:
21:
9:
22:
10:
23:
11:
24:
12:
25:
13:
26:
修改组
changehunt-group3Page1of60
HUNTGROUP
GroupNumber:
3ACD?
n
GroupName:
welcomeQueue?
n
GroupExtension:
4545Vector?
n
GroupType:
ucd-miaCoveragePath:
TN:
1NightServiceDestination:
COR:
1MMEarlyAnswer?
n
SecurityCode:
LocalAgentPreference?
n
ISDN/SIPCallerDisplay:
changehunt-group3Page3of60
HUNTGROUP
GroupNumber:
3GroupExtension:
4545GroupType:
ucd-mia
MemberRangeAllowed:
1-1500AdministeredMembers（min/max）:
0/0
TotalAdministeredMembers:
0
GROUPMEMBERASSIGNMENTS
ExtName（19characters）ExtName（19characters）
1:
14:
2:
15:
3:
16:
4:
17:
5:
18:
6:
19:
7:
20:
查看
查看外线状态
statustrunk1Page1
TRUNKGROUPSTATUS
MemberPortServiceStateMtceConnectedPorts
Busy
0001/001001V401in-service/activeno001V212
0001/002001V402in-service/activeno002V328
0001/003001V403in-service/activeno001V208
0001/004001V404in-service/activeno002V214
0001/005001V405in-service/activeno002V201
0001/006001V406in-service/activeno002V325
0001/007001V407in-service/activeno002V321
0001/008001V408in-service/activeno002V303
0001/009001V409in-service/idleno
0001/010001V410in-service/activeno002V329
0001/011001V411in-service/idleno
0001/012001V412in-service/activeno001V203
0001/013001V413in-service/activeno002V210
0001/014001V414in-service/activeno001V201
查看分机
statusstation5801Page1of7
GENERALSTATUS
AdministeredType:
2410ServiceState:
in-service/off-hook
ConnectedType:
2410S/N
Extension:
5801
Port:
001V201ParameterDownload:
complete
CallParked?
noSACActivated?
no
RingCutOffAct?
no
ActiveCoverageOption:
1
EC500Status:
N/AOff-PBXServiceState:
N/A
MessageWaiting:
ConnectedPorts:
002V404
LimitIncomingCalls?
no
UserCntrlRestr:
noneHOSPITALITYSTATUS
GroupCntrlRestr:
noneAwakenat:
UserDND:
notactivated
GroupDND:
notactivated
查看坐席连机状态
listagent-loginIDPage1
AGENTLOGINID
LoginName/DirAgtCORAgSOSkil/LvSkil/LvSkil/LvSkil/Lv
IDExtensionAAS/AUDPr
100111lvl1/01///
5801////
100211lvl1/01///
5802////
100311lvl1/01///
5803////
100411lvl1/01///
5804////
100511lvl1/01///
5805////
100611lvl1/01///
5806////
100711lvl1/01///
5807////
100811lvl1/01///
5808////
100911lvl1/01///
5809////
101011lvl1/01///
5810////
101111lvl1/01///
unstaffed////
101211lvl1/01///
5812////
101311lvl1/01///
5813////
101411lvl1/01///
5814////
四、保存系统信息
命令：
savetranslationall
savetranslationall
SAVETRANSLATION
CommandCompletionStatusErrorCode
Success0
五、AES
打开IE输入地址10.50.16.110
点击AESERVERADMINISTRATION
用户名：
craft
密码：
craft01
点击CTIOAMADMIN
点击ADMINISTRATION
点击SecurityDatabase
在点击DEVICES
在此界面增加修改删除分机
培训人签字：
日期：
受训人签字：
日期：
升级会员 