英语投诉信范文.docx

英语投诉信范文.docx

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英语投诉信范文

英语投诉信范文

英语投诉信范文

英语投诉信范文之一

［directions］:

supposethatyouorderedarefrigeratorbutlaterfoundaworryingproblem.writealetterofplainttodescribethematterandrequiresettlement,donotsignyourownnameattheendofyourletter,using“liming”instead.

dearsir,

iamhappythattherefrigeratorweorderedlastweekhasarrivedontime.butitisagreatpitythatwefindthereissomethingwrongwiththerefrigerationfacilities.

afterweuseditforseveraldays.wefoundthatfoodstoredintherefrigeratingpartmentturnedbadquickly.whenwefinallydecidedtotakethetemperatureinit,weweresurprisedtofinditwasaround15℃,farfromthestandardtemperturerangefrom0℃to9℃.

thisproblemhasaffectedournormallife.wouldyoupleaseletmeknowwhetherornotyoucansendarepairmanassoonaspossible?

ihopethatmyproblemwillgetyourkindconsideration.

yoursfaithfully,

liming

［文章点评］

这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。

第二段说明具体问题，第三段提出要求。

英语投诉信范文之二

dearsir:

withreferencetoourorderno.w98,the120putersets

suppliestotheaboveorderweredeliveredthedaybeforeyesterday,butweregretthat20setswerebadlydamaged.

thepackagescontainingtheputersetsappearedtobeingoodconditionandweaeptedandsignedforthemwithoutquestion.weunpackedtheputersetswithcareandcanonlyassumethatdamagemustbeduetocarelesshandlingatsomestagepriortopacking.weshallbegladifyouwillreplaceall20setsassoonas

possible.meanwhile,wehaveputthedamagedputersetsasideincaseyouneedthemtosupportaclaimonyoursuppliersforpensation.

yourssincerely,

liming

英语投诉信范文之三

dearmr.chang:

onseptember10,ourorderfor280women'scottonsweaterswasdulyreceived,butweregrettosaythat40cottonsweatersinwhitecolorwereseriouslysoiled.

wehadthecaseinvestigatedimmediately,andtheresultshowsthedamagewasduetoimproperpacking,forwhichthesuppliersaredefinitelyresponsible.

Towhomitmayconcern,

ThewoolenscarfIboughtbymailorderfromyourpanyarrivedontimethedaybeforeyesterday.ButwhenIcheckedit,Ifoundaholeinthemiddle.IwasastonishedbecausetheholewasobviousandIdidnotthinkyoushouldneglectthisdeficiencywhenyoudeliveredit.Ihavedialedyourservicenumberforseveraltimesanditwasalwaysbusy.Nowthisproblemkeepsworryingme.Canyouchangeanewoneformeassoonaspossible?

HowshallIsendthisscarfbacktoyou?

Thanksfor

yourconsideration.

Iamlookingforwardtoyourearlyreply.

Yoursfaithfully,

LiMing

Writealettertoplainaboutanunhappyexperienceinabout100wordstodescribethematterandaskforthemistaketobecorrected.Donotsignyourownnameattheendofyourletter,using“LiMing”instead.

DearSir,

Iamwritingtoyouaboutamostunhappyexperience.LastTuesdaymorning,wetookalongroutebusofyourpanyfromDukoutoLijiang.ThebuswasscheduledtoarriveinLijiangat7o’clockintheevening,butitstoppedmidwayatfourp.m.formechanicalproblems.Thedriverandtheticketsellercouldneithersolvetheproblembythemselvesnor

seekhelpfromothers.

Wherewestoppedwasnowherenearavillage.Upuntil8o’clock,anotherbusfinallycarriedustoashabbyruralmotel.Wehadtopayforouraommodation.Theroomwastoosmallandthequiltwassodirty.Tooursurprise,whenwejustmanagedtosleepataround2a.m.,thedriver

cametowakeusup—thebushadbeenfixed!

Isuggestthatyoulookintothismatterimmediatelyanddealwith

itquicklyandproperly.

Lookingforwardtoyourreply.

Yours,

LiMing［Directions］:

Supposethatyouorderedarefrigeratorbutlaterfoundaworryingproblem.Writealetterofplainttodescribethematterandrequiresettlement,Donotsignyourownnameattheendofyourletter,using“LiMing”instead.

DearSir,

Iamhappythattherefrigeratorweorderedlastweekhasarrivedontime.Butitisagreatpitythatwefindthereissomethingwrongwiththerefrigerationfacilities.

Afterweuseditforseveraldays.wefoundthatfoodstoredintherefrigeratingpartmentturnedbadquickly.Whenwefinallydecidedtotakethetemperatureinit,weweresurprisedtofinditwasaround15℃,farfromthestandardtemperturerangefrom0℃to9℃.

Thisproblemhasaffectedournormallife.Wouldyoupleaseletmeknowwhetherornotyoucansendarepairmanassoonaspossible?

Ihopethatmyproblemwillgetyourkindconsideration.

Yoursfaithfully,

LiMing

DearSir:

WithreferencetoourorderNo.W98,the120putersetssuppliestotheaboveorderweredeliveredthedaybeforeyesterday,butweregretthat20setswerebadlydamaged.

Thepackagescontainingtheputersetsappearedtobeingoodconditionandweaeptedandsignedforthemwithoutquestion.We

unpackedtheputersetswithcareandcanonlyassumethatdamagemustbeduetocarelesshandlingatsomestagepriortopacking.

Weshallbegladifyouwillreplaceall20setsassoonaspossible.Meanwhile,wehaveputthedamagedputersetsasideincaseyouneedthemtosupportaclaimonyoursuppliersforpensation.

Yourssincerely,

LiMing

DearMr.Chang:

OnSeptember10,ourorderfor280women'scottonsweaterswasdulyreceived,butweregrettosaythat40cottonsweatersinwhitecolorwereseriouslysoiled.

Wehadthecaseinvestigatedimmediately,andtheresultshowsthedamagewasduetoimproperpacking,forwhichthesuppliersaredefinitelyresponsible.

Needlesstosay,wehavesufferedagreatlossfromthis,aswecannotsellthesweatersinthisconditiontoourcustomers.Weaskyoutoconductinvestigationatyourendandreplytous.

Sincerelyyours,

LiMing

DearSir，

IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr.xxatTeleMallinWuhan,P.R.China.Tendaysafterthat,itdidn’tringandsendshortmessages.ThenItookittotheseller,butwastoldthatthemodelhadbeensoldoutandIhadtowaitatleastthreemonthsforanewone.LaterIwenttotherepairman.HesaidsinceitwasanewmodelinChina,消息itwasimpossibletofixitwithouttherightspareparts.Iwassodesperateonhearingthat.HowcanIwaitthatlong?

Therefore,Irequirethatyousendmeanewoneofthesamemodelwithinamonth.

Thankyouforyourconsideration.

Sincerelyyours,

BuManyi

英语投诉信范文

大家如果在生活中遇到了不公平的待遇或者恶劣的服务,第一反应是什么?

忍气吞声或者大喊大叫?

事实上,我们可以选择最明智的做法,那就是写投诉信。

但是，如何用恰当的语气精准的语言来表达自己的不满维护自己的权益可不是一种容易的事。

下面提供一些不同类型的英语投诉信范文，大家可以改写使用，红色的部分照抄黑色的部分替换就可以啦，非常实用。

一、投诉收到坏的货品

Weappreciateyourwillingnesstodeliver（感谢发货）ournewcopymachineadayearly.

Unfortunately,itarrivedwithsomedamageto（阐明问题）thefrontdoor.Themachineworks,butthedoorisaneyesoreanddoesn'tclosealltheway（进一步解释问题所在）.Ihaveenclosedaphotoofthedoorsoyoucanseetheproblem（附上照片）.Itrustyouwillsendsomeonetoreplacethedoorassoonaspossible（希望尽快派人解决问题）.

二、投诉糟糕的设施

Ineedtocallyourattentiontothepoorconditionoftheplaygroundequipmentoutsideour

apartment（提醒对方注意设施的问题）.Theswingsaredamaged,thepaintispeeling,andmostoftheboltswhichshouldattachtheslidetotherestoftheunitaremissing（进一步解释问题所在）.Theequipmenthasbeeninthispoorconditionsincewemovedhereandposesadangertothechildrenintheplex（问题存在多长时间）.

Pleasewouldyouhaveitrepairedorremoved?

Iwouldbehappytoassistwithanylaborthatmaybeinvolvedinremovingit（请求更换，并表达愿意提供协助）.Unfortunately,Iamunabletodealwiththeproblemonmyown（表明自己无法独自解决问题，指出请教帮助的必要性）,astheequipmentisanchoredinconcrete.

三、投诉糟糕的服务

Ithinkyoushouldbeawareofthelanguagethatoneofyouremployeesisusinginthechildren'sshoedepartment（提醒对方注意某个员工在某个地方的用语或者行为）.HisidentificationtagshowsthenameJohn（工牌表明他的名字是XXX）.Iwasshockedtohearhimrepeatedlyrefertosomechildrenwithwordssuchas"bastards"or"dwarfs."Icouldn'tbelievemyears.Heseemedtothinkitwasfunny（阐述问题）.Idon'tknowhowmanypeoplehehasoffended,butIfounditsooffensivethatIdon'twanttogointothatpartofthestoreagain（不知道有多少顾客曾被这样冒犯，表明自己不愿意再光顾）.

Ipersonallyfeelhehasnoplaceinteractingwiththepublicwhenhelacksthemostbasicsenseofproprietyandkindness（指出该员工问题的严重性）.Whateveractionyoudecidetotake,mydaughterandIarecertainlywillingtoactaswitnesses（表明愿意作为证人去指正该员工的恶劣

行径）.

四、投诉推销

Idonotwishtobuymortgagelifeinsurancefromyouroranyotherpany（无意愿从对方购买XXX服务或XXX商品）.Iamalreadyadequatelyinsured（解释原因，已经有XXX服务或XXX商品）.Yourfrequentcallsonthesubjecthavebeeanuisance（对方的电话已造成滋扰）.Iaskedmymortgagepanysomemonthsagotoremovemynamefromthemailingliststheymakeavailable,andtheyassuremethatthishasbeendone.Kindlystopwritingtomeandcallingme,andremovemynamefromyourlistofprospectivecustomers（请求对方不要将自己作为目标顾客并停止推销）.

IfyourrepresentativecallsmeagainIwillbeforcedtoconsiderfurtheractiontostopthisnuisance（如果继续骚扰，将会采取进一步行动）.

五、要求尽快退款

Ihavenotyetreceivedtherefundof$226.98（尚未收到应得退款XXX元）youpromisedtosendmetwoweeksago（对方承诺的退款日期）forthefaultylawnmower（退款的货品）.Itrustthisdelayisjustanoversight,butIneedtherefundimmediatelysoIcanpurchaseanotherone（相信未收到退款只是疏忽，但是急需退款，表明紧急性）.

Torefreshyourmemoryofthedetailsofmycase,Ihaveenclosedcopiesofmysalesreceiptandthewarrantyc