国外著名酒店工程部操作程序5英文REPAIRSANDMAINTENANCE7796.docx

国外著名酒店工程部操作程序5英文REPAIRSANDMAINTENANCE7796.docx

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国外著名酒店工程部操作程序5英文REPAIRSANDMAINTENANCE7796

TheSheratonCorporation

TraceBoard

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891011121314

15161718192021

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29303132333435

WORKREQUESTFLOWDIAGRAM

DEPARTMENT

HEAD

WHITE

BLUEBLUE

TOBLUE

STORAGEBUFFBUFF

BLUE

TOCHIEFBUFF

AUDITORENGINEER

REQUEST

MECHANIC

BUFFBLUE

TO

JOB

BUFF

BLUE

BUFF

DAILYASSIGNMENTBOARDS

DEPARTMENT

HEADS

DUTY

ENGINEER

DUTYWHYRECORD

ENGINEERWHY?

BOOK

HousekeepingCodes

ACCAirConditioning:

Cold

ACHAirConditioning:

Hot

CANAirconditioning:

Noisey

ALAlcoveLight

Flushing

BCLBathroomCeilingLight

BDLBathroomDownLight

BPPBathroomPowerPoint

BPWBathroomPlugWasher

BLBesideLight

BSLBathroomStripLight

BMBathroomMirror

CLFClothesLineFault

CDHCupboardDoorHandle

DCDoorCloser

DLDeskLamp

EDLEntranceDoorLock

ESLExitSighLight

FLFoyerLight

FDHFridgeDoorHandle

FFFridgeFault

LLLLiftLobbyLight

LBLLeftBedLight

MGMarbleBedLight

RFRadioFault

RDLRoomDownLight

SABShowerArmBroken

SARShower-armLoose

SCSecurityChain

SDSSoapDishSink

SDBSoapDishBath

SDShowerDripping

TSBToiletSeatBroken

TSLToiletSeatLoose

TTBLToiletBowlLeaking

TNFToiletNotFlushing

TCFToiletConstantly

TLTapLeaking

WLWardrobeLight

WDWardrobeDoor

WPWallpaper

MEMORANDUM

TOALLDEPARTMENTHEADS

FROMBRIANMOORE

DATE

COPIESTO

RE:

WORKREQUESTSYSTEM

TOassisttheEngineeringDepartmentinthecorrectschedulinganddelegationofworksothatprioritiescanbeestablishedandmet,itisnecessarythatWorkRequestTicketsbeused,andthefollowingprocedureapplies:

1.Toavoidduplication,workistoberequestedbytheDepartmentHeadorhisdesigneeonly.

2.Beexactregardingnatureofrequestandlocation–typeorprint.

3.Thewhitecopyistoberetainedbythepersonordepartmentinitiatingtherequest.

4.ThebluecopywillbereturnedfromtheEngineeringOfficetoindicatethatworkhasbeencompleted,andistobematchedwiththewhitecopy（anddisposedof,ifyoudesire）.

5.Theunmatchedwhitecopiesrepresentworkstilltobecompleted.

6.Pleaseusetelephoneforrequestingworktobedoneinemergenciesonly,andfollowupwithaworkRequestTicketmarked‘Confirmation.’

7.RequestssubmittedbyDepartmentHeadsforworkotherthanmaintenance（egnewfurnitureinanoffice）mayneedtobecostestimatedandsubmittedtotheGeneralManagerforapproval.

8.DonotapproachmembersoftheEngineeringDepartmenttodoworkunlessitisofanemergencynature.

9.TheChiefEngineerorhisAssistantwillscheduletheworkaccordingtoitsimportanceandthebestinterestofourguests.

10.WorkRequestTicketsareavailablefromGeneralStores.

11.WorkRequestTicketsaretobeusedforallrequirementsfromtheEngineeringDepartment.

12.Anyportableequipmentthatrequiresmaintenancemustbedeliveredtothemaintenanceworkshopwithaworkticketattached.

ThisworkrequestsystemisconsideredamandatoryprocedureforallSheratonhotelsandtheefficlencyandsuccessdependsonyourcooperation.

NOTE

Frequentlyarequestforworkcannotbecompletedinareasonabletimebecause:

1.Morepressingorimportantassignmentstakepriority.

2.Orderedmaterialsorequipmentisyettobedelivered.

Thereforethesystemsometimesappearsnottofunction,eitherduetotheabovementionedpoints,orbecausethecorrectprocedurehasnotbeenfollowed.Donotduplicatetheoriginalrequest,asthiscanresultincostlywasteofmaterialandlabour.Iftherequesthasnotbeencompletedwithinareasonabletime.feelfreetocalltheEngineeringoffice,referringtotheoriginalrequestnumberanddate.

Thankyouforyourcooperation,

BrainMoore

CHIEFENGINEER

STANDARDSANDPROCEDURES

DEPARTMENT:

ENGINEERINGJOBCATEGORY:

KEN-FIX-IT

HEAD:

CHIEFENGINEERG.M.APPROVAL:

DATE:

TASK:

GUESTROOMSA/C

STANDARD:

RoomTemp:

23c+/-1CD8RH:

50%=/-5%atalltime.

==================================================================

PROCEDURE:

1.Thermostattobecheckedforhigh&lowoperation,theon–offswitcheslocatedfromunderneathtobechecked,checktoseecontrollabelsarefixedonthermostat.

2.Duringthermostatcheckingensuresolenoidvalveopensandcloses,checksolenoidvalveistightandnowaterisleaking.

3.RemoveAirFilterforcleaning.

4.Checkcoolingcoilfinsfordirtandclean.

5.Removecoolingwaterfilterandclean.

6.Checkcoolingwaterisolationvalves,closeandopenandmakesuretheyareleftopen.

7.Checkconditionofwatertrayforwater,leaksetc.checkdrainlines.

8.Checkallpipeworkinsulation.

9.Checkfanunitandmotorandmakesureallscrewsaretightenedetc.

10.Checkthreespeedcontrolswitchandensuremotorrunsonhighfan.

11.CheckAirtemperatureatgrille.

12.CheckRoomtemperature

13.Roomhumidity.

ENGINEERING

JOBCATEGORYWINNER

UTILITYSHERATONFIJIRESORT

TASKS

CLEARINGOFENGINEERINGPIGEONHOLE

FROMADMINISTRATIONBLOCK

RETURNINGMAINTENANCEREQUESTFORMSTO

OTHERDEPARTMENTS

HOWTOFILLAPURCHASEREQUESTFORM

STANDARDSANDPROCEDURES

DEPARTMENT:

ENGINEERINGJOBCATEGORY:

KEN-FIX-IT

HEAD:

CHIEFENGINEERG..M.APPROVAL:

DATE:

TASK:

CLEARINGOFENGINEERINGPIGEONHOLEFROMADMINISTRATIONBLOCK

STANDARD:

TOREMOVEMAILFROMPIGEONHOLE3TIMESADAY.

==================================================================

PROCEDURE:

1.TheEngineeringPigeo

Theholetobecleaned3timesaday

（i）8.00am

（ii）12.00pm

（iii）4.00pm.

2.ThemailtobesortedoutandputinChief/AssistantChiefEngineer’stray.

3.DistributeallmailfromEngineeringtorespectiveDepartmentPigeonHole.

STANDARDSANDPROCEDURES

DEPARTMENT:

ENGINEERINGJOBCATEGORY:

KEN-FIX-IT

HEAD:

CHIEFENGINEERG..M.APPROVAL:

DATE:

TASK:

RETURNINGMAINTENANCEREQUESTFORMSTOOTHERDEPARTMENTS

STANDARD:

RETURNCOMPLETEDMAINTENANCEREQUESTFORMSTORESPECTIVEDEPARTMENTPIGEONHOLES.

==================================================================

PROCEDURE:

1.RemovecompletedmaintenanceRequestFormsfromMaintenanceRequestBoardandputinAssistantChiefEngineer’sINtray8.00amdaily.

2.RemovecompletedmaintenanceRequestFormsfromAssistantChiefEngineer’sOUTtray9.30amdaily.

3.SortouttheRequestformsintorespectiveDepartments.

4.DistributetherequestformintorespectiveDepartmentpigeonholesituatedintheExecutiveAdministrationBlock.

STANDARDSANDPROCEDURES

DEPARTMENT:

ENGINEERINGJOBCATEGORY:

KEN-FIX-IT

HEAD:

CHIEFENGINEERG.M.APPROVAL:

DATE:

TASK:

HOWTOFILLAPURCHASEREQUESTFORM

STANDARD:

TOFILLOUTPURCHASEREQUESTASPERPOLICYANDPROCEDURE.

==================================================================

PROCEDURE:

1.MakePurchaseRequestforallstoreitems.

2.MakePurchaseRequestforallsparepartsrequired.

3.Enterdaterequestedandwhenrequired.

4.Enterwhattheitemsisfor.

5.TaketheRequesttopurchasingDepartmentforquotation.

6.WhenreceivingPurchaseRequestFormswithquotes,putinChiefEngineer’sINtrayforsignatureandcodes.

7.RemovesignedPurchaseRequestFormfromChiefEngineer’sOUTtrayandputinGeneralManager’sPigeonHole.

8.PutallunreceivedPurchaseRequestsinAssistantChiefEngineer’sINtrayforfollowupeveryWednesday.

ENGINEERING

JOBCATEGORYWINNER

GROUNDSMANSHERATONFIJIRESORT

TASKS

FLOWERCUTTINGPROCEDURE

MOWINGOFLAWNS

EDGINGGRASSAREAS

PATHWAYMAINTENANCE

PRUNINGOFTREES

FERTILIZING

REFUSEREMOVAL

SPRAYING,HANDLINGANDSTORAGEOFTOXICCHEMICALS

STANDARDSANDPROCEDURES

DEPARTMENT:

REPAIRSANDMAINT.JOBCATEGORY:

GROUNDSMAN

HEAD:

CHIEFENGINEERG.M.APPROVAL:

DATE:

TASK:

FLOWERCUTTINGPROCEDURE

STANDARD:

FLOWERSWILLBECUTFROMTREESONLYUNDERTHEDIRECTIONOFTHEHEADGARDENERORCHIEFENGINEERASPERTHEPROCEDURE.

==================================================================

PROCEDURE:

1.FlowerswillonlybecutfromtreesunderthedirectionoftheHeadGardenerofChiefEngineer.

2.Flowerswillbeprofessionallycutfromthestemata45deg.Angle,leavingenoughstem,approximately150mmforuseinvases.

3.FlowerswillonlybecutfrombushesdesignatedbytheHeadGardenerorChiefEngineer.

4.IfanystaffrequestflowersdirectlyfromgroundsmanorareseentoberemovingflowersthemselvestheyaretobeimmediatelyreportedtoyourSupervisor.

5.Allflowerswillbecutpriorto0700eachmorninganddeliveredtothedesignatedoutlet.

6.Bushesthatflowersremovedwillberotatedregularlytoensureallflowersarenotremovedsotheguestsofthehotelcanenjoythemandtheaestheticsofthegroundsisnotunbalancedorbland.

STANDARDSANDPROCEDURES

DEPARTMENT:

REPAIRSANDMAINT.JOBCATEGORY:

GROUNDSMAN

HEAD:

CHIEFENGINEERG.M.APPROVAL:

DATE:

TASK:

MOWINGOFLAWNS

STANDARD:

LAWNSWILLBEKEPTBELOW20MMHIGHANDMOWEDBETWEENTHEHOURS1000AND1600

==================================================================

PROCEDURE:

AttheHeadGroundsmandirectionlawnswillbemowedtomaintainaconsistentappearancethroughoutthewholepropertywithoutexceeding20mminheight.

Eachtimealawnismoweditistobecutintheoppositedirectiontotheprecedingcut.

Lawnsareonlytobemowedbetween1000hrsand1600hrstoavoidguestsdisturbance.

CatchersaretobeusedatalltimesunlessdirectedbytheHeadGroundsmanwhomayoccasionallydeemitnecessarytoleavecuttingsforfertilisation.

Ensurelawnsarefreeofrocksandsticksbeforemowing,ifrocksareinthewaywhilemowing,dono