SAPWorkflow配置与管理手册.docx
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SAPWorkflow配置与管理手册
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RioTinto
BSCWorkflowAdministrationGuide
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RioTinto
BSCWorkflowAdministrationGuide
TableofContents
1.Introduction
Thedocumentprovidesanoverviewofmonitoringandsupportingworkflow.Thisdocumentdiscussesinbrief,differentmethodsofmonitoringworkflow,aswellasSAPtransactionsusedinworkflowmonitoring.
ThisisintendedforpeoplewhoareprovidingworkflowsupporttoABSproject.
Thefollowingsectionswilldiscussresolvingerrorsandmonitoringperformance
∙Monitoring（daily,weeklyandmonthly）
∙SolutiontoErrors.
∙AlertManagement-WIP
∙TraceabilityMatrix
∙IssueLog
∙SupportContacts
ListofusefulSAPtransactionsareprovidedintheappendix.
2.Monitoring
Monitoringofworkflowshouldbedoneonadaily,weeklyandmonthlybasis.Thefollowingsectiondiscussesthestepsinvolvedineachtimeframe.
Monitoringproactivelyallowstheadministratortoidentifyerrorsintheworkflows.Thisisdonebyrunningspecificreportsthatidentifyperformanceandworkflowerrorsthathaveanimpactonthebusinessprocess.
Inordertologasaworkflowadministratorpleasefollowtheinstructionsinthedocumentprovidedbelow.
Usefultransactionstoassistyouindailyworkflowmonitoring.
Listedbelowareanumberofcommontasksthatyouwillusetohelpyouanalyseanddiagnoseworkflowerrorsandindailymonitoring.
Ihaveattemptedtocatchagenericgroupoftasksthatcanbeusedtoanalysedifferentworkflows.Whenanalysingaworkflow,thefollowingtransactionswillhelpyouanalyseerrorsanddeterminesolutionsforworkflowmonitoring.Thesecanbeusedtoanalyseavarietyofdifferentworkflowsandscenarios.
PA20–DisplayHRmasterdata.
Usefultransactiontohelpdetermineiftheagentintheworkflowyouareinvestigatinghasthefollowingvalidattributes.
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Infotype–0105communication–Intheorganisationalassignmentlookforastartandfinishdate.Thiswillhelpyoudeterminescenarioswherethecorrectagentisintheworkflowbuthe/shemaynotbeactivebecausetheirstartdatemaynotbetillthebeginningofthemonthforexampleinrelationtotheexecutionoftheworkflowyettheworkflowandthepositiontheyholdisactive.
Solution–Speaktotheteamleaderintherelevantfunctionalareatodeterminethenextsteptobetaken.
Infotype-0105communication–Checkthattheuserhasavalidemailaddress.ThisisimportantastheworkflowfindstheagentwhoistheholderofapositionandthendeterminestheagentsemailaddressfromtheirHRmasterdata.
Solution–Ifthereisnoemailaddressintheusers0105infotype,thenaservicecallwillneedtoberaisedandassignedtothehelpdesktoresolve.
Alsocheckthisinfotypeforthepositionandalsotheorgunitthepersonbelongstoo.UsethisinfotypeasacheckforaSAPusername.YouwillcomeacrossscenariosthatausermaybeactivebuthasnousernameinSAP.
Solution–RaiseorpasstheservicecallontothehelpdesksothattheymayprocessaSAPusernamefortheuserinvolved.
Infotype2001Absences–Veryusefulforcheckingtoseeifspecificleaverequestsdateshavebeenposted.ThiswillhelpidentifywhenworkingonleaverequestsiftheyhavepostedcorrectlyintoPA20.
PTARQ-Displayleaverequest
Crucialtransactiontobeusedtodetermineastatusofleaverequest.Thistransactionallowsyoutolookattheworkflowbypersonnelandforeachleaverequestforthatperson.
PO13D–DisplayPosition
Thistransactionisveryusefulfordeterminingpurchasinglimitstoaposition.WhenanalysingaworkflowinthePTParea,therewillbescenarioswherethepurchasinglimitsforaPRforanagenttoapprovemaynotbesufficient.
Alsoveryusefulfordeterminingtherelationshipsforaposition.Thatiswhotheholderisofapositionandandifanyactingrolesareassignedtothisposition.
Astheworkflowispositionalbasedwithapredetermined$$limitanyqueriesinyouranalysingwillthenneedtobediscussedwiththePTPfunctionalteam.
PPOSE–Organisationandstaffingdisplay.
Akeytransactiontousewhenidentifyingagents,theirpositionandtheirrelationshipintheorganisationalstructure.
Alsoveryusefulfordeterminingacommonscenariooflookingforagentsinanactingroleinaorganisationalunit.
SU01D–Usermaintenance
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VeryusefulfordeterminingifaSAPusernameexistsforauserandiftheyhaveanemailaddressassignedtotheuser.
SWI5–Workloadanalysis
Veryusefulforlookingintowhatworkitemsauserhasbeenassignedandalsowhattheuserhascompleted.OnceinSWI5youcandrillintotheworkflowandgototheworkflowcontainers.
SWI6–Displayworkflowobject
Thistransactionisusedtoidentifyspecificworkflowsforaspecificworkflowobject.
Someofthemorecommonbusinessobjectsusedinthistransactiontohelpanalysespecificworkflowtasks.
BORobjecttype
BUS2009–Purchaserequestions
BUS2034–Customercontract
BUS2089–Employeetrip
ABAPclass
/RIO/ZCL_WF_HSEC_CCIHT_IAL–HSEIncidentrecord
/RIO/ZCL_WF_ERM_TIMESHEET–ERMTimesheet
/RIO/ZCL_WF_MP_ESS_LEAVE–RIOMPESSLeaverequest
/RIO/ZCL_WF_EMP_EXPENSES–RIOworkflowemployee
Z7066–Cockpitdisplayonly
ThisisthetransactiontousewhenidentifyingandanalysingEBYDOSdocumentissues.
CBIH82–HSEEditincidentactionlog
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ThisisthetransactiontousewhenidentifyingandanalysingHSEIncidents.
PR05–TravelExpensemanager
Thisisthetransactiontousewhenidentifyingandanalysingexpenseworkflows.
VA43–Displaycontracts
ThisisthetransactiontousetowhenyoustarttoanalyseCTCcontractworkflows.
CJ20N–Projectbuilder
ThisisthetransactiontousetoinvestigatecapitalprojectsforMPA.
2.1DailyActivities
Monitoringonadailybasisensuresthatanyworkflowsthathaverunoveraperiodfromthenightbeforehavebeencheckedtoensurethatthebusinessprocesstheyarerelatedtobeworkingastheyshould.
Checkingregularlythroughoutthedayalsoensuresperformanceandworkflowerrorsarekepttoaminimum.
Belowisalistofreportsandtransactionthatshouldberunonaregular/dailybasistomonitorworkflow.
2.1.1SBWP–WorkflowAdministratorInbox
Logonastheworkflowadministrator（userIDWF-ADMIN）andchecktheworkflowinbox.Actionalltasksandnotificationsasrequired.Thismayinvolveinvestigatingtheworkflow.Anexampleoftheprocessingthatmayberequiredforaworkitemwouldbetoforwardittothecorrectagent,modifydatainthecontainer,ortologicallydeleteit.
Step1
EntertransactionSBWP
Step2
Thebusinessworkplacenowappears
Step3
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Highlighttheworkitemyouwishtoprocessandinvestigatefromherebytakingtheworkiteminthiscaseitis12976488andgointotransactionSWI1–selectionreportforworkitems.
Thiswillnowtakeyoutoinvestigatetheworkflowissue.SeeBelow
Step4
ExecutetransactionSWI1.
Step5
Begininvestigating
Step6
GotoAllErrorsundertheExtrasmenu.Seebelow
Step7
Thesystemwilldisplayallerrormessages,asshownbelow.
Fromthisexamplewecanseethattheinfotype0105hasnotbeenmaintained.HR/MPshouldbenotifiedtosortthisissueout.
2.1.2SWI2_ADM1–WorkitemsWithoutAgents
Executethistransactiontoprocessdialogworkitemsthatdonothaveanagent.Workthoughthelistofworkitemsanddeterminewhoshouldbesenteachitem.Forwardtheitemtotheappropriateperson,orlogicallydeletetheworkitemiftheworkflowisnolongerappropriate,e.g.iftheleavehasbeenapproved.
SeeSectionWorkitemsWithoutAgentsformoredetailsonhowtoprocessspecificworkitemswithoutagents.
Belowisastepbystepastohowtodeleteoutaworkitem.
2.1.3SWPR–WorkflowRestartAfterError
Thisreportisusedtodisplayalistofworkflowerrorsandrestartthem.Youcanrunthisreportoveradaterangeandwillallowyoutoperformamassstartofworkflows.
Step1
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ExecutetransactionSWPR.
Step2
Highlighttheerroranddisplaylogofworkitem.
Step3
ClickontoallerrorsundertheExtrasmenu.
Step4
Theerrorcanbeidentified–inthisexampleitisaninfotype105meaningthereasonthiswasinerrorisbecauseworkflowcouldnotfindanemailtosendtheagentnotificationofapprovalforacourse.
Step5
ThisisinerrorduetoHRmasterdataandinvestigationswouldproceedwithMPpersonneltofindoutwhythereisnoemailaddressforthisagent.
2.1.4SWI2_DEAD–WorkitemDeadlineMonitoring
Thisreportallowsyou
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