IQNet SR10 中英文 标准.docx

IQNet SR10 中英文 标准.docx

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IQNetSR10中英文标准

IQNetSR10

SocialresponsibilitymanagementsystemsRequirement

社会责任管理体系要求

IQNetSR10.Socialresponsibilitymanagementsystems.Requirements

©IQNet,2011

IQNETSR10社会责任管理体系要求©IQNET，2011

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Contents目录

1.Introduction简介..............................................................................................7

0.1.General总则...............................................................................................7

0.2.Principlesofsocialresponsibilitymanagementsystems社会责任管理体系原则.........9

1.Scope范围........................................................................................................12

1.1.General总则.............................................................................................12

1.2.Application应用.........................................................................................12

2.Normativereferences规范性引用文件....................................................................12

3.Termsanddefinitions术语和定义.........................................................................14

3.1.Consumer消费者.........................................................................................14

3.2.Customer顾客..........................................................................................14

3.3.Ethicalbehaviour道德的行为........................................................................14

3.4.Impactofanorganization组织的影响............................................................14

3.5.Internationalnormsofbehavior国际行为规范..................................................14

3.6.Organization组织.....................................................................................15

3.7.Sphereofinfluence影响范围....................................................................15

3.8.Socialresponsibility社会责任.....................................................................15

3.9.Socialresponsibilitymanagement社会责任管理..............................................16

3.10.Socialresponsibilitymanual社会责任手册......................................................16

3.11.Stakeholders利益相关方................................................................................16

3.12.Supplier供方............................................................................................16

3.13.Sustainability可持续性................................................................................16

3.14.Sustainabledevelopment可持续发展..............................................................17

3.15.Topmanagement最高管理者.......................................................................17

3.16.Universalaccessibility普遍无障碍性..............................................................17

3.17.Valuechain价值链....................................................................................17

4.Socialresponsibilitymanagementsystem社会责任管理体系.............................17

4.1.Generalrequirements总要求.....................................................................17

4.2.Documentationrequirements文件要求........................................................18

4.2.1.General总则.................................................................................18

4.2.2.Socialresponsibilitymanual社会责任手册........................................19

4.2.3.Controlofdocuments文件控制......................................................19

4.2.4.Controlofrecords记录控制...........................................................20

5.Managementresponsibility管理职责..............................................................20

5.1.Managementcommitment管理承诺..........................................................20

5.2.Socialresponsibilitypolicy社会责任方针....................................................21

5.3.Planning策划........................................................................................22

5.3.1.Objectives,targetsandprograms目标、指标和方案........................22

5.3.2.Socialresponsibilitymanagementsystemplanning社会责任管理体系策划..23

5.4.Responsibility,authorityandcommunication职责、权限和沟通.........................23

5.4.1.Responsibilityandauthority职责和权限............................................23

5.4.2.Managementrepresentative管理者代表.............................................23

5.4.3.Communication沟通....................................................................23

5.5.Legalandotherrequirements法律法规及其他要求...........................................24

5.6.Managementreviewofthesystem体系的管理评审.........................................25

5.6.1.Reviewinput评审输入...................................................................25

5.6.2.Reviewoutput评审输出..................................................................25

6.Resourcemanagement资源管理......................................................................26

6.1.General总则...........................................................................................26

6.2.Competence,trainingandawareness..能力，培训和意识..................................26

7.Requirementsofthesocialresponsibilitymanagementsystemregarding

stakeholders与利益相关方有关的社会责任管理体系要求...........................................27

7.1.General总则.............................................................................................27

7.2.Requirementstobefulfilledbytheorganizationregardingowners,

shareholdersandinvestors..组织应履行的与所有者、股东和投资方相关的要求..........27

7.2.1.Managementeffectivenessandefficiency管理的有效性和效率................28

7.2.2.Organizationalgovernance组织治理.................................................28

7.2.3.Informativetransparency信息透明度................................................28

7.2.4.Votingrightsandrepresentation投票权和代表权.................................29

7.3.Requirementstobefulfilledbytheorganizationregardingemployees

组织应履行的与雇员相关的要求......................................................................29

7.3.1.Non-discrimination不歧视..............................................................29

7.3.2.Righttoprivacy隐私权...................................................................30

7.3.3.Forcedlabour强迫劳动...................................................................30

7.3.4.Childlabour童工..........................................................................30

7.3.5.HealthandSafety（H&S）健康与安全（H&S）.......................................31

7.3.6.Accessibleenvironments无障碍环境.................................................32

7.3.7.Associationandbargaining结社与谈判...............................................32

7.3.8.Workconditionsandwages工作条件与薪资.......................................32

7.3.9.Employmentagreement雇用协议...................................................32

7.3.10.Training,employabilityandcareerdevelopment培训，就业和职业发展....33

7.3.11.Work-lifebalance工作与生活的平衡..................................................33

7.3.12.Respectforemployeedignity对雇员尊严的尊重....................................33

7.4.Requirementstobefulfilledbytheorganizationregardingcustomers,users

andconsumers组织应履行的与顾客、使用者及消费者相关的要求............................33

7.4.1.Promotionsandadvertising促销与广告...........................................34

7.4.2.Contracts合同.............................................................................34

7.4.3.Confidentialityandprivacy.保密与隐私...............................................34

7.4.4.Honesty诚实与正直......................................................................34

7.4.5.Customerserviceandaftersalesservice顾客服务和售后服务.................35

7.4.6.Sociallyresponsiblegoodsandservices对社会负责的商品和服务.............35

7.5.Requirementstobefulfilledbytheorganizationregardingproductsuppliers,serviceprovidersandpartners.组织应履行的与产品的供方、服务的提供者及合作伙伴相关的要求..........35

7.5.1.Supportfortheprinciplesofsocialresponsibilityinthesupply

chain..在供应链中对社会责任原则的支持...............................................35

7.5.2.Executionandperformanceofcontracts合同的执行与履约.....................36

7.5.3.Confidentialityandprivacy保密与隐私...............................................36

7.5.4.Honesty诚实与正直.......................................................................36

7.6.Requirementstobefulfilledbytheorganizationinitsalliancesand

collaborativeefforts.组织应履行的与联盟和协作方相关的要求...............................36

7.7.Requirementstobefulfilledbytheorganizationregardingcompetitors组织应履行的与竞争者相关的要求..........................................................................36

7.8.Requirementstobefulfilledbytheorganizationregardinggovernment

组织应履行的与政府相关的要求........................................................................37

7.8.1.Cooperationandtransparency.合作与透明度.......................................37

7.8.2.Non-interference不干涉.................................................................37

7.8.3.Taxobligations纳税责任.................................................................37

7.8.4.Honesty诚实.................................................................................37

7.9.Requirementstobefulfilledbytheorganizationregardingthecommunity

andthesociety组织应履行的