mis12信息系统复习参考12doc.docx
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mis12信息系统复习参考12doc
ManagementInformationSystems,12e（Laudon）
Chapter12EnhancingDecisionMaking
1）Unstructureddecisionsarenovelandnonroutine,andthereisnowell-understoodoragreed-onprocedureformakingthem.
Answer:
TRUE
Diff:
1PageRef:
456
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.1
2）Astructureddecisioncanbemadebyfollowingawell-definedsetofprocedures.No"feel"orintuitionisnecessary.
Answer:
TRUE
Diff:
1PageRef:
456
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.1
3）Middlemanagementfaceprimarilyunstructureddecisions.
Answer:
FALSE
Diff:
2PageRef:
456
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.1
4）Structureddecisionmakingismostprevalentatlowerorganizationallevels.
Answer:
TRUE
Diff:
1PageRef:
456
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.1
5）Operationalmanagerstendtomakemorestructureddecisions.
Answer:
TRUE
Diff:
1PageRef:
457
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.1
6）Improvingthequalityofhigh-valuedecisionmakingbyanexecutivewillsaveanorganizationfarmoremoneythanimprovingthequalityoflesser-valuedecisionsmadeatalowerlevel.
Answer:
FALSE
Diff:
2PageRef:
455
AACSB:
UseofIT
CASE:
Content
Objective:
12.3
7）Theintelligencephaseofdecisionmakingconsistsofdiscovering,identifying,andunderstandingtheproblemsoccurringintheorganization.
Answer:
TRUE
Diff:
1PageRef:
458
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.1
8）TheimplementationphaseofSimon'sdecisionmakingmodelincludeschoosingamongsolutionalternatives.
Answer:
FALSE
Diff:
2PageRef:
458
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.1
9）ThefirststageinSimon'sdecision-makingprocessmodelisthedesignstage.
Answer:
FALSE
Diff:
2PageRef:
458
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.1
10）Theclassicalmodelofmanagementdoesnotaddresswhatexactlymanagersdowhentheyplan,decidethings,andcontroltheworkofothers.
Answer:
TRUE
Diff:
2PageRef:
458
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.1
11）MIStypicallyproducefixed,regularlyscheduledreportsbasedondataextractedandsummarizedfromthefirm'sunderlyingtransactionprocessingsystems.
Answer:
TRUE
Diff:
1PageRef:
471
AACSB:
UseofIT
CASE:
Content
Objective:
12.2
12）DSSprimarilyaddressstructuredproblems.
Answer:
FALSE
Diff:
1PageRef:
472
AACSB:
UseofIT
CASE:
Content
Objective:
12.3
13）What-ifanalysisworksforwardfromknownorassumedconditions.
Answer:
TRUE
Diff:
1PageRef:
472
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.3
14）Backwardsensitivityanalysissoftwareisusedforgoalseeking.
Answer:
TRUE
Diff:
1PageRef:
472
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.3
15）Datavisualizationtechnologieshelpdistilllargeamountsofinformationintoeasilyreadtextuallists.
Answer:
FALSE
Diff:
1PageRef:
467
AACSB:
UseofIT
CASE:
Content
Objective:
12.3
16）DSSareaspecialcategoryofGIS.
Answer:
FALSE
Diff:
1PageRef:
467
AACSB:
UseofIT
CASE:
Content
Objective:
12.2
17）Ageographicinformationsystemisadecisionsupportsystemdesignedspecificallytoworkwithspatialinformation.
Answer:
TRUE
Diff:
1PageRef:
467
AACSB:
UseofIT
CASE:
Content
Objective:
12.4
18）GDSSfacilitatethesolutionofunstructuredproblemsbyasetofdecisionmakersworkingtogetherasagroupineitherthesamelocationordifferentlocations.
Answer:
TRUE
Diff:
1PageRef:
475
AACSB:
UseofIT
CASE:
Content
Objective:
12.4
19）Web-basedtoolsforvideoconferencingandelectronicmeetingsaretheprimarytoolsforGDSS.
Answer:
FALSE
Diff:
3PageRef:
475
AACSB:
UseofIT
CASE:
Content
Objective:
12.4
20）DuringaGDSSmeeting,theattendeescontroltheuseofGDSStools.
Answer:
FALSE
Diff:
1PageRef:
477
AACSB:
UseofIT
CASE:
Content
Objective:
12.4
21）Whichofthefollowingstatementsbestdescribesthebusinessvalueofimproveddecisionmaking?
A）Improveddecisionmakingcreatesbetterproducts.
B）Improveddecisionmakingresultsinalargemonetaryvalueforthefirmasnumeroussmalldailydecisionsaffectingefficiency,production,costs,andmoreadduptolargeannualvalues.
C）Improveddecisionmakingenablesseniorexecutivestomoreaccuratelyforeseefuturefinancialtrends.
D）Improveddecisionmakingstrengthenscustomerandsupplierintimacy,whichreducescosts.
Answer:
B
Diff:
1PageRef:
455
AACSB:
AnalyticSkills
CASE:
Analysis
Objective:
12.2
22）Whenthereisnowell-understoodoragreed-onprocedureformakingadecision,itissaidtobe
A）undocumented.
B）unstructured.
C）documented.
D）semistructured.
Answer:
B
Diff:
1PageRef:
456
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.1
23）Thetypeofdecisionthatcanmadebyfollowingadefiniteprocedureiscalleda（n）________decision.
A）structured
B）unstructured
C）semistructured
D）procedural
Answer:
A
Diff:
1PageRef:
456
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.1
24）Whichtypeofdecisionisdecidingwhethertointroduceanewproductline?
A）structured
B）unstructured
C）recurring
D）nonrecurring
Answer:
B
Diff:
1PageRef:
456
AACSB:
AnalyticSkills
CASE:
Analysis
Objective:
12.1
25）Whichtypeofdecisioniscalculatinggrosspayforhourlyworkers?
A）structured
B）unstructured
C）semistructured
D）noneoftheabove
Answer:
A
Diff:
1PageRef:
456
AACSB:
AnalyticSkills
CASE:
Analysis
Objective:
12.1
26）Thedecisiontoapproveacapitalbudgetisanexampleofa（n）________decision.
A）semistructured
B）unstructured
C）structured
D）undocumented
Answer:
B
Diff:
2PageRef:
456
AACSB:
AnalyticSkills
CASE:
Analysis
Objective:
12.1
27）Thedecisionsinvolvedincreatingandproducingacorporateintranetcanbeclassifiedas________decisions.
A）procedural
B）unstructured
C）structured
D）semistructured
Answer:
D
Diff:
2PageRef:
456
AACSB:
AnalyticSkills
CASE:
Analysis
Objective:
12.1
28）Checkingstoreinventoryisanexampleofa（n）________decision.
A）semistructured
B）unstructured
C）structured
D）noneoftheabove
Answer:
C
Diff:
2PageRef:
456
AACSB:
AnalyticSkills
CASE:
Analysis
Objective:
12.1
29）Simon'sdescriptionofdecisionmakingconsistsofwhichfourstages?
A）planning,financing,implementation,andmaintenance
B）planning,design,implementation,andmaintenance
C）intelligence,design,choice,andimplementation
D）intelligence,design,financing,andimplementation
Answer:
C
Diff:
2PageRef:
457
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.1
30）Whichphaseofdecisionmakingfindsorrecognizesaproblem,need,oropportunity?
A）design
B）intelligence
C）choice
D）implementation
Answer:
B
Diff:
1PageRef:
458
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.1
31）Thefiveclassicalfunctionsofmanagersareplanning,organizing,deciding,controlling,and
A）coordinating.
B）leading.
C）managing.
D）negotiating.
Answer:
A
Diff:
3PageRef:
458
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.2
32）Incontrasttotheclassicalmodelofmanagement,behavioralmodelsseetheactualbehaviorofmanagersasbeingmore
A）systematic.
B）informal.
C）reflective.
D）wellorganized.
Answer:
B
Diff:
2PageRef:
458
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.2
33）Behavioralmodelsofmanagersfindthat,fromobservation,managers
A）performoftenfewerthan100activitiesaday.
B）operatebestwithstandardized,predictable,printedinformation.
C）createaformalized,hierarchicstructureofcontactstoprovidefilteredinformation.
D）typicallyworkinafragmentedmanner,withonly10%ofactivitiesexceedinganhourinduration.
Answer:
D
Diff:
2PageRef:
458
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.2
34）Mintzberg'sclassificationofmanagerialrolesoutlineswhichthreemaincategories?
A）interpersonal,informational,anddecisional
B）symbolic,decisional,andinterpersonal
C）symbolic,interpersonal,andtechnical
D）technical,interpersonal,andinformational
Answer:
A
Diff:
2PageRef:
459
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.2
35）TheroleofliaisonfallsintowhichofMintzberg'smanagerialclassifications?
A）decisional
B）informational
C）interpersonal
D）symbolic
Answer:
C
Diff:
3PageRef:
459
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.2
36）TheroleofentrepreneurfallsintowhichofMintzberg'smanagerialclassifications?
A）decisional
B）informational
C）interpersonal
D）symbolic
Answer:
A
Diff:
3PageRef:
459
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.2
37）AccordingtoMintzberg,managersintheirinformationalroleactas
A）figureheadsfortheorganization.
B）leaders.
C）nervecentersoftheorganization.
D）negotiators.
Answer:
C
Diff:
2PageRef:
459
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.2
38）Whichofthefollowingmanagerialrolesisnotsupportedbyinformationsystems?
A）liaison
B）nervecenter
C）leader
D）negotiator
Answer:
D
Diff:
3PageRef:
459
AACSB:
ReflectiveThinking
CASE:
Content
Objective:
12.2
39）Asdiscussedinthechaptertext,thethreemainreasonsthatinvestmentsininformationtechnologydonotalwaysproducepositiveresultsare
A）managementsupport,technicallogistics,andusercompliance.
B）organization,environment,culture.
C）informationquality,informationintegrity,andinformationaccuracy.
D）informationquality,organizationalculture,andmanagementfilters.
Answer:
D
Diff:
2PageRef:
460
AACSB:
UseofIT
CASE:
Content
Objective:
12.2
40）Theconcernthatdatav
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