HND员工培训与开发outcome1.docx
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Introduction
ThemaincontentofthisreportdescribesthedifficultiesfacedbytheAGBellLtd.inHightownandthesolutions.Howtosolvetheproblemofhumanresourcemanagement.
Thisreportisdividedintothreemainparts.ThethreemainpartsarepolicystatementthemainbodyofthetrainingandstrategyresponsibilitiesfortrainingatAGBellLtd
Traininganddevelopingtheworkforceisimportantincompany.
Section1:
policystatement
1.PolicyStatement
AGBellLtd.isprovide24/7callcenterservices.Thecompanyprovidesservicestocustomersbyhighlevelofserviceandhightechnologyapplications.Thecompany’sstructureisflatorganizationstructure.Thedepartmentofthecompanyismadeupofteams.Thecompany'slesshierarchyisconducivetocommunicationbetweenorganizations,InterOrganizationalCommunicationisconducivetothedevelopmentofthecompanyandtoavoidmistakesinthework.
Thecompany’sorganizationwantstorecruit40newemployeesinHighTown.Thecompanywillrelocatetolargerpremisesforthenexttwomonths.Therecruitmentandtrainingofemployeesisveryimportant.Thecompanycarriesonthepersonalizedtrainingtothestaff,tobetrainedbythecompanystafftoimproveworkefficiencytomeettheneedsofthecompany.Thecompanyrecruitmentisdiversified.Thecompanyrecruitingvulnerablegroups.Thecompanygiveattentiontovulnerablegroupofemployees.Employeescontributetotheorganizationthroughtraining.
2.ThemainbodyoftheTrainingStrategy
A.thenatureofAGBellLtd
AGBellLtd.’svisionisprovidesservicestocustomersbyhighlevelofserviceandhightechnologyapplications.CustomersaresatisfiedwiththeservicefromAGBellLtd.AGBellLtddevelopmenttogetmoremarketshare.Thecompany’sstructureisflatorganizationstructure.Thecompany’srecruitmentisdistinctively,Ltd.AGBellLtd.willrecruitsstafffromadisadvangedgroup,itisveryimportantforthecompanytotrainthestafffromadisadvangedgroup.
B.thecommitmentandthecontribution
Commitment:
AGBellLtd.cometoHighTowntofacealotofdifficulties.Thedifficultiesincludeslocaleconomicdecline,localemploymentrateislowandlaborer’sskillsislow.ButAGBellLtd.toovercomethesedifficulties.Thecompanytrainingstafftoimproveskillsandworkefficiency.Thecompanyiscommittedtothefairtreatmentofeachemployee.Thecompanyencourageeveryemployeetoworkbetter.Thegoodperformanceofthestaffisgoodfortheorganizationtoachievethegoalandprofitmaximization.
Contribution:
TheAGBellLtd.hasmadealotofcontributionstothesociety.AGBellLtd.willrecruitsstafffromadisadvangedgroup.AGBellLtd.helpedHighTowndowntheunemploymentrate.Thecompanyhelpeddisadvangedgroup’seasetheburdenonthefamily.Companiescanopenlecturesandpsychologicalcounselingtohelpdisadvangedgroupovercomepsychologicalbarriers.TheCompanycanstrengthenexchangesandcooperationbetweenemployees.Thecompany'sgoodreputationisgoodforthecompanytogetthecustomer'ssatisfactionandmoremarketshare.
Section2:
Themainbodyofthetrainingstrategy
A.themajorissuesofAGBellLtd.
AGBellLtd.willfacealotofdifficultiesinthenexttwoyears.AGBellLtd.wantstorecruit40newemployeesinHighTown.HighproportionoftraditionalindustriesinHighTown,soHighTownemployeehasnoexperienceincallcenterservices.
AGBellLtd.concernedaboutdisadvantagegroups.AGBellLtd.recruitmenthasacharacteristic,recruitstafffromdisadvantagegroups.Theymayhavepsychologicalbarriers.Stafffromdisadvantagegroupsmayhaveaninferioritycomplexandtheymaynotbewillingtocommunicatewiththeircolleagues.Theyneedequaltreatmentandtraining.
HighTown’slocaleconomicdownturn.TheunemploymentrateofHighTown’straditionalmanufacturingindustryislow.Sotheskillsoftheunemployedworkersarelow.Thecompanytakesalongtimetotrainthestaff.
B.Trainingneeds
AGBellLtd.movedtoHighTownfiveyearsago.AGBellLtd.needstohaveafamiliarprocessinHighTown.ThecontentsofAGBellLtd.trainingstaffincludepersonalteamleadership;informationtechnology;safetyandhealthknowledge;Fluentcommunicationskills.
C.Resourceimplicationoftrainingneeds
Short-tern
Mediumtolong-term
Organizational
Tounderstandthelocalculturalenvironment;
Abouthealthandsafetytraining;
Lectureofemployeepsychologicalenlighten;
Customersservicetraining;
Cultivatecustomerloyalty;
Toupdateemployeebenefitspolicy;
Group
Abouthealthandsafetytraining;
Familiarwithworkflowtraining
Thetrainingoftheemployeesarefamiliarwitheachother
Customersservicetraining;
Trainingforgroupleader;
Improvethetrainingofgroupworkefficiency.
Individual
Abouthealthandsa