商务交际英语1考试样题.docx
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商务交际英语1考试样题
湖南广播电视大学开放教育期末考试
商务交际英语
(1)考试样题(开卷)
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I.MULTIPLECHOICES(10小题,每小题l分,共10分)
Choosetheletterindicatingthebestchoicetocompleteeachsentenceoranswereachquestion.
1.AmemotellingemployeesthatthenewsupervisorisBethKirkisto
A.adviseB.informC.record
2.Inaletter,“Sincerelyyours”is________.
A.thecomplementarycloseB.thesalutation
C.theletteraddress
3.Whichofthefollowingsentencesusespositivelanguage?
A.Don’thandinyourassignmentuntilitisfinished.
B.Ifyourcamerawerestillunderwarranty,itwouldbereplaced.
C.Wecan'tsendyouthepaperyourequestedbecausewearesoldout.
4.WhichofthefollowingisNOTamethodtoorganizeananalyticalreport?
A.Categories.B.Hypotheses.C.Alternatives.
5.Toconductsecondaryresearch,youmight
A.talkwithcustomersandsuppliersB.collectdataontheInternet
C.observewhathappens
6.WhichofthefollowingisNOTthepurposeofcommunication?
A.Toestablishgoodwill.B.Torefuseinvitation.
C.Toshareinformation.
7.Aconversationbetweensupervisorsofdifferingdepartmentsisa________communication.
A.downwardB.upwardC.lateral
8.Whengreeting,a(an)________mayfoldpalmstogetherbelowhisorherchinandnodorbowslightly.
A.FrenchB.JapaneseC.Indian
9.Aofaneffectiveteamisnotafraidtoquestionineffectivetechniquesorstrategies.Heorsheisalwaystryingtoimprovetheteam.
A.thinkerB.supporterC.challenger
10.Whichofthefollowingsentencesshowsracebias?
A.Thestudentsuffersfromseriousheartattack.
B.HaveyoumetmyAsianAmericanfriend?
C.Wehiredafemalelawyertosuethecase.
II.TRUE/FALSE(10小题,每小题1分,共10分)
WriteaTinthespaceprovidedifthestatementistrue.WriteanFinthespaceifthestatementisfalse.Yourjudgmentshouldbebasedonyourunderstandingofthecoursebook.
11.Therearetwoparticipantsinthecommunicationprocess:
themessageandthereceiver.
12.Themodeasenderselectstosendamessageiscalledthechannel,suchasletters,memos,etc.13.Amulticulturalsocietyisonethatmadeupofpeoplefrommanycultures.
14.Understandingpeopleinstereotypeishelpfultoeffectivecommunication.
15.Themainideaisthecentralthemeorthemostimportantthoughtofamessage.
16.Tocutdownonwordiness.usethepassivevoiceratherthantheactivevoice.
17.OmitTO,FROM,DATEandSUBJECTinthesimplifiedmemoformat.
18.Afriendshiplettermusthavesupportinginformation.
19.Dataleadtoconclusions;conclusionsleadtorecommendations.
20.Aformalreporthastwomaindivisions:
preliminarypartsandbody.
III.READINGCOMPREHENSION(10小题,每小题2分,共20分)
Readthefollowingtwopassagesandanswerthequestions.
PassageOne
AhighlysuccessfulGermanautomotivecompanyrecentlymergedwithaU.S.carmaker.MembersoftheGermanteammetwithAmericanstaffmembersinDetroit.
AnitaBoazhadbeenemployedattheDetroitsiteforsevenyears,movingfromadministrativeassistanttomanager.Asaresultofthemerger,Anita’snewsupervisorwouldbeanewlyrelocatedGermanmanager,HansDertmann.ShewasverycomfortableintherelaxedatmosphereoftheAmericanofficebutwasalittlenervousaboutmeetingtheGermanvisitors.SheworriedthattheirEnglishwouldn’tbegoodenoughforhertounderstandeasily.
Anita’sfirstmeetingwithMr.DortmannwassetforaFriday—casualdayattheDetroitoffice.Anitachosesomeniceslackstowear,insteadofjeans.Trafficwasunusuallyheavy;Anitawasafewminuteslateforthemeeting.Thedoorwasclosed.Sheknockedonceandwentin.TheGermans,alldressedinconservativebusinesssuits,weresittingataconferencetable.AnitareachedoutherhandtoDortmannandsaidwithasmile,“Goodmorning,Hans.It’sgoodtomeetyou!
I’mAnitaBoaz.”Dortmannrosehesitantly,thenrespondedwithabriefgreetingandsatdown.Anitawasbaffledbyhischillyreaction.Thenshedecidedmaybehewasn'tusedtoworkingwithwomenatthemanagementlevel.
Afewweekslater,thecompanyofferedsomesessionsonculturalorientation.AnitalearnedthefollowingaboutGermanbusinesspeople:
theyhaveahighregardforauthorityandstructure;theygreeteachotherformally;theyenjoyworkingwithdataandotherconcrete“evidence”;theytendtoseparatebusinessandpleasure.
Overtime,AnitaandhercolleaguesinDetroitdevelopafriendlierrelationshipwiththeGermans.Butfirsttheyhadtoestablishrespectforoneanother.
21.Thisstoryhappenedin________.
A.ChinaB.AmericaC.Germany
22.Anitaworriedthathernewsupervisor_________.
A.wo