城市轨道交通专业英语运营管理方向习题答案.docx

城市轨道交通专业英语运营管理方向习题答案.docx

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城市轨道交通专业英语运营管理方向习题答案

Part1SituationalConversation

情景对话

1.1Service服务

A.subway;figureout;direction;stops

B.1.您可以从C1口出坐8路到人民公园。

2.打扰了，您能告诉我从这儿怎样乘坐地铁去火车站吗？

3.到了之后在E出口出，上面有公交接驳。

4.您必须在烈士陵园站下车，换乘3号线。

C.1.arrive2.pullin3.from4.leaves5.took

A.1.Mywalletisgone!

Imayhaveleftitonthetrain.

2.Pleasetellmethetimeanddirectionofthetrain.

3.Pleasedescribeyourbackpack.

4.It'sablueandblackbackpack,madeofcanvas.It's40centimeterswideand60centimeterslong.

5.Pleasetellmeyournameandphonenumber.We'llcontactyouassoonaswefindit.

B.1.你好，我的公文包被落到列车上了。

2.哦，我的钥匙掉到站台里了!

我可以看到他们在轨道上！

3.我很担心。

我的文件包里有我们公司许多重要的文件和数据！

4.你能帮我找我的身份证吗？

我想是昨天下午掉到站台上了。

5.你好，我的手机不见了。

我可以用你的电话打个电话吗？

C.1.security2.foralongtime3.peak4.duty5.cooperate

1.2Ticketing售票

A.1.Yes,youcan.

2.It’sthreeways.

3.5yuan,10yuanand20yuan.

4.TicketVendingMachine

B.1.TicketscanbeboughtatTicketVendingMachinesofeachstationorusecitycard.

2.Thechipinthecardalsoallowsyoutobuyticketsatticketvendingboothorinmetro.Whichisatime-saveriftherearelonglinesattheticketcounter.

3.IntroducedthefunctionofAFCsystemand theworkprincipleofTVM.

4.It'seasy.Justgototheticketofficethesubway.

5.Relateddepartments revealed thatline5iscompleted,wouldchangecurrentticketingsystem,achievenewticketingsystemaccordingtomileage.

C.略

A.1.Youcanrechargeyourcardatsubwaystations,conveniencestores,banksoronline.

2.Publictransportationcardcanalsobeusedtotaxisandbuses.

3.Yourcardisnotmagnetic,wecangiveyouanewcard.

4.Pleasefillinyournameandphonenumberonthereceipt.

5.Ifthepassengersneedinvoice,pleasegotocustomerservicecentertoreceive.

B.略

A.1.我赶时间我想退票。

2.先生，为什么列车还没到？

我要错过我的航班了。

3.你可以告诉我如何退票吗？

4.抱歉，我想换其他的交通工具，那我的票怎么办？

5.这是往返票吗？

我多买了一张票，我现在该怎么办？

B.1.Ihavebeenwaitedfor10minutes,whydidtrainnotcome?

2.CulturalParkstationduetoelectricalfailure,itcannotsuspendedrun.

3.Iboughtanextraticket，canIreturnmyticket?

4.IchosenawrongdestinationwhenIboughtmyticket,didIneedtobuyaticketagain?

C.略

A.1.YoucanasktheCustomerServiceCenterforhelp.

2.Thegatedoesn'twork,travelbeyonddestinationstation,overticketavailableandsoon.

B.1.Youticketisunderpaid.Pleaseaddoneyuan.

2.Theticketisinvalid.Itcanonlybeusedonthepurchaseday.

3.Thebalanceinyoucardismorethan10yuan,soanadministrationfeeof5percentwillbecharged.

4.如果验票异常，票会从投票口弹出，闸门也不会打开。

5.未使用的有效票如无法验票，可以免费调换一张同样的车票。

C.1.CouldyoutellmewhatcanIdoforyou?

2.Ican'tenterin.

3.PleasefollowmetotheCustomerServiceCenter.

4.Youarewelcome.

1.3Trainrunning列车运行

A.1.Thesubwayline4thefirstbusandthelastbustimeusually5:

30-22:

32.

2.Line3toline4fromthesportscentertoPeople'sSquaretocatchthelastbus.

3.Itis23:

00,lasttraindestinedforSouthRailwayStationis22:

30.

4.People'sPark’sthefirstbusisat5:

42,18minutestothetrainstation.

B.1.首趟列车去步行街是6:

00。

2.地铁是3分钟的行车间隔时间。

3.末班地铁去火车站是23:

00。

4.我们错过了最后一趟列车。

C.略

A.1.Inrushhours,thetrainheadwayis3minutes.

2.Howoftendoesthetrainrun?

3.Whenwillthenexttrainarrive?

4.About3minutes,pleasewaitamoment.

B.1.Sorry,somethinggoeswrongwiththesubwayandtheserviceissuspendedatthemoment.

2.It’shardtosay,probably30minutes.

3.YoucangetitattheServiceCenter.

4.PleasegototheServiceCenter.

5.Pleasegooutsidethestationandturnleft.You’llseetaxiwaitingthere.

C.1.in2.knockedout3.with4.refund5.incase

1.4Equipmentfailure设备故障

A.1.Sorry,somethinggoeswrongwiththesubwayandtheserviceissuspendedatthemoment.

2.It’shardtosay,probably20minutes.

3.YoucangetitattheServiceCenter.

4.PleasegototheserviceCenter.

5.Pleasegooutsidethestationandturnright.You’llseebuseswaitingthere.

B.略

C.1.Somethinggoeswrongwiththeundergroundsignalsystem,andtheserviceissuspendedatthemoment.

2.Minordelaysareoccurringandthetrainwillarrivein5minutes.

3.Servicehasresumed,butittakesthetrain20minutestoarriveatthestation.

4.Asthestationisthrongedwithpeopleandthetrainwon’tarriveuntil15minuteslater,Iadviseyoutotakethebusinstead.

5.YoucangetarefundforyourticketattheServiceCenter.

Part2PositionDescription

岗位叙述

2.1Primaryjob初级岗位

Conductor/TicketInspector售票/检票员

A.

Chinese

Fullnames

Abbreviatednames

自动售检票系统

AutomaticFareCollection

自动验票机

TicketCheckingMachine

自动售票机

TVM

自动充值机

AutomaticVendingMachine

AVM

单程票

T

储值票

Stored-valueticket

员工票

StaffTicket

B.略

C.1.售票/检票员2.运营程序3.执行；实现4.无效票5.单程票6.票务报表

MetroHall Patrol厅巡岗

A.1.Check