国际著名酒店娱乐部程序英文.docx
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国际著名酒店娱乐部程序英文
ACTIVITIES
JOBCATEGORIES:
TOURDESKATTENDANT
AEROBICINSTRUCTOR
ASSISTANTACTIVITIES
DIRECTOREQUIPMENT
SUPERVISOR
BEACHATTENDANT
ACTIVITIES
JOBCATEGORYWINNER
TOURDESKATTENDANTSHERATONFIJIRESORT
TASKS
HOTELORIENTATION
DEPARTMENTORIENTATION
KNOWINGTHETOURSOFFERED
GUESTCOMPLAINTHANDLING
GUESTRELATIONSSKILLS
TOKNOWALLEQUIPMENTAVAILABLE
FAMILIARITYWITHWEEKLYACTIVITIESPROGRAMME
KNOWLEDGEOFTYPESOFAEROBICSOFFERED
SAFETYPROCEDURESANDFIRSTAID
FAMILIARITYWITHCONTROLSYSTEMSFORGAMES
ANDEQUIPMENTANDTHEPRODUCTIONOFANINVENTORY
ANDCONTROLSYSTEM
CARRYINGOUTMISCELLANEOUSACTIVITIES
ISSUEANDRECLAIMOFTOWELSFROMTOWELBURE
MANNINGTHEBEACHBURE
KNOWINGTHEVOUCHERANDCONTROLSYSTEMS
PROMOTINGGROUPPARTICIPATIONANDENCOURAGING
ACTIVITIES
TEACHINGASAILBOARDLESSON
TEACHINGAHOBIECATSAILINGLESSON
TAKINGTHEWATERPOLOACTIVITY
GIVINGTHESAILINGTHEORYLECTURE
GIVINGTHESAILBOARDTHEORYLECTURE
CARRYINGOUTTHESAILBOARDFREESTYLEDEMONSTRATION
RUNNINGTHEHOBIECATSTAGGEREDREGATTA
RUNNINGTHESHERATON/REGENTREGATTA
CARRYINGOUTTHESAILBOARDCOMPETITION
DONGTHEHOBIEJOYRIDEACTIVITY
SETTINGUPTHEVOLLEYBALLANDKNOWINGTHETHEMES
ORGANIZATIONOFMINI-TOURNAMENTS
ACTIVITIES
JOBCATEGORYWINNER
TOURDESKATTENDANTSHERATONFIJIRESORT
TASKS(continuingfrompreviouspage)
TAKINGTHEMORNINGJOGORWALK
CARRYINGOUTTHEPRE-STRETCHCLASS
KNOWLEDGEOFCHILDREN’SPROGRAMMES
CHILDREN’SMORNINGJOG,WALK,SHELLHUNTOROTHER
MORNINGEVENT
CHILDREN’SSWIMMINGLESSONSANDGAMESACTIVITY
CHILDREN’SQUIZ
CHILDREN’SMEAL
CHILDREN’STREASUREHUNT
CHILDREN’SMOVIE
EXCURSIONTOTHELOCALCARVINGVILLAGE
SCAVENGERHUNTANDCRABRACE
CHILDREN’SEARLYEVENINGGAMESACTIVITIES
CHILDREN’SPAINTINGCOMPETITION
LAUNCHINGANDRECOVERINGSAILBOARDS,HOBIESAND
OTHERCRAFTS
OPERATIONOFCHASEBOAT
CHILDREN’STALENTSHOWEVENTANDPREPARATION
PRODUCEANINVENTORYANDCONTROLSYSTEM
FORSIGNINGOUTEQUIPMENT
MAINTAININGSECURITYOFEQUIPMENT
REPAIRS
SAFETYSUPERVISIONANDPROCEDURES
REPAIRS
SAFETYSUPERVISIONANDPROCEDURES
TOURDESKORIENTATION
G.R.O.TRAININGALLASPECTSOFTHETOURDESK
ANDPROCEDURES
STANDARDSANDPROCEDURES
DEPARTMENT:
ACTIVITIESJOBCATEGORY:
TOURDESKATTENDANT
HEAD:
G.M.APPROVAL:
DATE:
TASK:
HOTELORIENTATION
STANDARD:
=====================================================================
PROCEDURE:
STANDARDSANDPROCEDURES
DEPARTMENT:
ACTIVITIESJOBCATEGORY:
TOURDESKATTENDANT
HEAD:
G.M.APPROVAL:
DATE:
TASK:
DEPARTMENTORIENTATION
STANDARD:
ALLACTIVITIESSTAFFWILLKNOWTHEFUNCTIONSANDROLEOFTHEDEPARTMENT,THERULES,ANDREGULATIONSWHICHGOVERNIT,ANDTHEIROWNROLEWITHINIT.
======================================================================
PROCEDURE:
1.Introductionontheroleandgoalsofthedepartmentandthestandardsofservicewewillaimtomeet.
2.Explanationofthetrainingscheduleforeachemployee,andwhatthetraininginvolves,plustheimportanceofit–schedulegiveoutforbothweeks.
3.Showingofdepartmentalstructureandlineofcommand.Thiswillbedoneusingalinechart.Reasonsforitandtheimportanceofitwillbestressed.
4.Explainingofthefunctionsofthedepartment,i.e.theproductofit,theoutlets,andequipment,thefunctionsofvariousjobcategories.Jobdescriptionwillbegivenoutandexplainedthoroughly.
5.Howthedepartmentrelatestootherdepartments-
Particularlyfoodandbeverage,FrontDesk,Sales.
6.ThepersonnelfunctionsoftheActivitiesDepartment:
-
a)whohiresemployees.
b)whoorientsemployees.
c)whoconductsongoingtraining.
d)complaintproceduresandstyleofmanagement.
e)whenandbywhommeetingsareheldwithinthedepartment.
f)disciplinaryaction/probationaryperiod.
PROCEDURES:
(continued)
1.Rulesandregulationsofthedepartment.Handoutgivenandtheimportanceofabidingthemwillbestressed.Appearancestandards.
2.Allstaffwillbegivenatourofthepropertywithparticularnotebeingtakenof–Ballroom,MaloloLounge,portsO’pollarea,Mekearea,Gardens,Beachbure,Tenniscourts,Tour/activitiesdesk,Beach.
3.RelationshipwithFishFijiLimitedandotherconcessions.
STANDARDSANDPROCEDURES
DEPARTMENT:
ACTIVITIESJOBCATEGORY:
TOURDESKATTENDANT
HEAD:
G.M.APPROVAL:
DATE:
TASK:
KNOWINGTHETOURSOFFERED
STANDARD:
EACHEMPLOYEEWILLHAVEABASICKNOWLEDGEOFALLTOURSOFFEREDBYTHETOURDESK.
======================================================================
PROCEDURE:
STAFFMUSTKNOW:
1.Theroleofthetourdesk.
2.Alltoursandoperatorshandoutsofallmajortouroperatorswillbegiveout.
3.Thedifferenttypesoftours.
4.Howthetoursoperate–frombookings,topaying,toconfirmation,andtothetrip.
5