商务沟通技巧报告outcome.docx
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商务沟通技巧报告outcome
Communication:
AnalysingandPresenting
ComplexCommunication
UnitStudentGuide
DE3N34
Outcome2
Contents
3
3
service3
Whatiscustomerservice?
3
life3
4
4
Theuniversityhospital5
andstudying5
Facility5
Teachersstrength6
curriculm6
Prospects7
Extracurricularactivity8
activitycenter8
Sportsactivity8
Conclusion9
10
Appendices11
Introduction
ThisreportisforassessmentintheCommunicationsunitoftheHigherNationalCertificateincustomerservice.TheaimofthisreportistoinvestigatethewayinwhichcustomerservicesofNankaiUniversity.TheobjectivesofthereportaretodefinewhatcustomerserviceisandtolookathowcustomerservicesprovidedinNankaiUniversity.
Procedure
Tosourcethisreport:
a)Anumberofbooksoncustomersurveyswereconsulted.
b)Informationoncustomersurveyswastakenfrominternetwebsites.
c)InformationwasgatheredfromaninterviewwiththeNankaiUniversitystudents.
Customersurveys
whatiscustomersurveys?
Customerserviceisacustomerorientedvalues,itsintegrationandmanagementinthepre-settheoptimalcost-serviceportfolioofalltheingredientsofacustomerinterface.Broadlyspeaking,anycanimprovecustomersatisfactioncontentsbelongtocustomerservicescope.
life
Dormitary
Asforthespecificaccommodation,Nankaitherearetwoplacestostay,adistrictintheSouthParkXiangyu,ahospitalinthenorthcampusofNankai.Undergraduate:
RuXidormitorybuilding5andearth,spreadthebed,bunkbeddesk.Onefloorhasabathroom.Thesecondfloor6beds,bunk.4BuildingIVRoom,cappedabed,bunkbedisthedesk,everyhousewithaseparatepit.
Campusdormitory6beds,bunktheheadquarters,21residentialapartmentsandtheWesternbetterconditions,alargeunitinsetsof4-54earth,abovethebedbelowthedesk,plusaseparatedeskcabinet.Conditionsquiteotherquarters.
Canteen
NorthSchoolcafeteriapriceswererelativelycheap.Mostpeoplebuylunchatnoon,towaitabout15minutes,butyoucanalsocomefromtheclassroomtoavoidlatepeak.SouthParkcanteenindividualcontractsothepricebecauseitisrelativelyhigh,donotlooktootasty,veryfewgo.
Acanteen,twocanteens,canteeninternship
Acafeteriabreakfastgood,theotherislight-based,moregirlstogo;
Twocafeteriaonthefirstflooristhebrotherhodgepodge,notgoodbutalsoexpensive.Onthesecondfloorisnotye.ThemiddleofthedumplingshopthatKoreanfoodandgood;floorXinHongParkrestaurantfoodisequivalenttoachild,butalsolacksdelicious;
Threefirstfloorcafeteriabreakfastisverycheap,onthesecondfloorofthepastawell.
Canteenfrequentedfreshman,isrelativelyinexpensive;
Trianglerestaurantfoodgood,pricesarealsoauthentic;
Jinnanisknownasaplacewithcookingwasteoil,somethingveryauthenticunpalatable!
90isaplacetodrink,eatexpensiveandnotgood;
Parkistheforeignstudentsshouldoftengotorestaurantswherefoodismoreexpensivenumber,butforeignersseeminglywealthy,actuallysaidtomeverycheap..
Theuniversityhospital
NankaiUniversityHospital,35existingemployeesinpreparingitintomedicine,surgery,radiology,anddentalandTraditionalChineseMedicineandotherdepartments.
Twonorthofthemainbuildingtotheuniversityhospitalthemostcommonlyencounteredsituationistogiveyouareferralcertificate.Boring,butthechargeswillbecheaper,ordoanumberofminor
TeachingandStudying
Facilities
Classroomandlaboratory:
Therearemanybuildingsforstudentstolearn,liketheadministrationbuilding,thecomprehensivetestbuilding,Chineselanguageteachingcenter,thenewstadium,thefirstmathematicalsciencessuchasbuildingprovidesstudentswithagoodlearningenvironment.Theyhaveadvancedlaboratory.Theexperimentteachinginchemistry,biologyandphysics,electricalandelectronicfourfundamentalteachingcenter,theybroughtinthelifescienceinstrumentplatformandthepolymeroflarge-scaleinstrumentandequipment.
Theschoollaboratory:
Schoolstomakefulluseofequipment,equipmentmanagementapproachisverystrict,veryimportanttogothroughanumberofregulatoryconstraints.Include:
purchase,inspectionandclaims,useandmanagement,assessmentandpunish,repair,scrap.
Thefilingoftheinstrumentalsohasanimportantarchiverequirements.
Teachersstrength
Currently,NankaiUniversityhasaneatline,reasonablestructure,academicexquisite,innovativeteachers.In2052full-timeteachershavedoctoralinstructorin619,723professors,787associateprofessor,ChineseAcademyofSciencesandChineseAcademyofEngineering11,5AcademyofSciencesindevelopingcountries,"973"and"863"ChiefExpert9,theStateCouncildegreeCommitteeSubject12,12state-levelexpertswithoutstandingcontributions,distinguishedProfessorofCheungKongScholarsProgram31,14ChangjiangscholarChairProfessor,NationaloutstandingYouthFund,29winners,selectedcountriestalentsProject20,programforNewCenturyexcellentTalentsinUniversity(includingtheformerMinistryofEducation,cross-centurytalentsfund)selectedwere120people,thenationalteacherofcollegeteaching8,Tianjin,"131"TalentProjectfirstlevel25.
Notonlydotheyhaveawealthofknowledgebutalsohavetheironlyteachingstyle.Theywillbebasedonthecharacterofthedifferentstudentswithdifferenteducational.Studentsinthisuniversitywillhaveawelldevelopment.
Professionalcurriculum
Nankaiuniversityisthefamousmedicalartswithcomprehensiveuniversity,theliberalartssubjects,suchasfinance,internationalfinance,financialengineering,insurancestudy,insuranceactuarialscience,finance,internationaleconomictradeandappliedeconomics,westerneconomics,macroeconomics,microeconomics,politicaleconomicstheoryofeconomics,moderninternationallogistics,industryandcommerceadministration,administrativemanagement,politicalscience,managementscience,history,tourism,Chineseliteratureandotherprofessionalsubjectintheleadingposition.Sciencesubjects,suchassciencesubjectinthenationallifecategoriesisthebest.Suchasmathematicsandappliedmathematics,physicsandmathematicstheory,opticalandopticaltechnology,intelligentrobottechnology,electronicinformationtechnologyandsoftwarescience,chemicalmaterials,energychemical,biologicalchemistry,biology,medicine,biologygenemicrobialsciencetechniqueresearchabilityandrankedtheacademiclevel.So,therearevariousprofessionoptionsforstudents.
Careerprospects
Indomesticandforeign,Nankaiuniversityemploymentispossible,thecollegealumniisalsowidelytoeverycorneroftheworld,inadditiontothelearningenvironmentofaschoolsuperioroutside,theschoolalsoopennetworkplatform,throughtheNankaiuniversityemploymentnetstoprovideagoodplatformforthestudentstobetterunderstandtheemploymentinformation.Afterafewyearsofconstruction,thewebsitewhetherfromthefunctiondevelopment,columnsetuptotechnicalservicelevelareachievedcertainlevel.Withyourcurrentsiteemploymenttrends,employmentguidance,employmentpolicy,professionalintroduction,civilserviceexaminations,lawsandregulations,professionalevaluation,recruitment,employmentinformation,studentsandinformationservicecolumnsrecommendation.Inaddition,thesitealsocreativedevelopedindividualizedserviceandmanagementway,foreveryregisteredusersandunitsprovideusersgraduatesofanindependentvirtualspaceforstudentonlinerecruitmentinformation,deliveringcustomizedelectronicresumeandemployersrecruitmentinformation,receivingstudentsreleasedresumetoprovideabroadnetworkspace.
Nankaiuniversityemploymentinformationcannotonlythroughthenetworkinformationgetunderstanding,schooleveryyearalsoholdsarecruitmentconference,eachenterprisecompanycametoselectthepeople,sothatstudentswillhavemoreopportunitiestounderstandsocialemploymentsituation.
Extracurricularactivities
StudentActivityCenter
Newstudentactivitycenterinvestmentof100millionyuan,coveranareaofabout13000squaremeters,fromthegrey,blackandbrownrust3kindsofcoloraluminumpanelisbuilt,thecontournovelchic,strongcontemporaryfeeling,likeapiano.Therearemorethan1150squaremetersofflooropenhall,multi-functionhallofmorethan500squaremetersandmorethan1000squaremetersoftheatre,alsohavestudentservicecenter,PaiLianTingsymphony,makeup,MusicalInstruments,theclassroom,activityroom,libraryexhibitionhall,theengineroomandpianoroom,etc.
Sportsactivity
Schooltosupportthedevelopmentofstudentsportsorganization,encourageandsupportthemconductingvariousformsofstudentsportsactivities.Schoolforstudentsportsorganizationequippedwithprofessionalguidanceteachers,mostofthestudentsintheexerciseofthebodywhileimprovingtheskills.Atpresent,theschoolhassetuptaijiquan,tabletennisroom,chess&cardsroom,tennis,football,martialarts,bicycle,badminton16studentsportsorganization.Studentsportsorganizationisactivewithothercollegesanduniversitiesjointlycarryingoutthesportscommunication,andotherformsofsportsactivitiesandincommunicationenhancefriendship,tobroadentheirhorizons,improvelevel.Suchasbadmintonassociationoftianjinuniversityofsuccessiveholdmorebadmintonteamcompetition,andBeijinguniversitybadmintonassociationexchange",stre