酒店服务技能英语 客房.docx
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酒店服务技能英语客房
09.3分钟内完成酒店前厅服务英语
2（必含中译英、英译中、前厅服务情境对话）
周咏志
05.3分钟内完成酒店客房服务英语
2（必含中译英、英译中、客房服务情境对话）
周咏志
10.3分钟内完成酒店餐饮服务英语
3（必含中译英、英译中、餐饮服务情境对话）
周咏志
Part2TheHousekeepingDepartment客房部
GuidingtheGueststotheirrooms
Conversation1
A:
Hereweare.（我们到了）Thisisyourroom.Thebathroomishere.
B:
Arethereanyextra额外的quilts被子?
SometimesIfeelcoldatnight.
A:
Youcancallthechambermaid（楼层服务员）andaskforthat.
B:
Ok,andcanIhavesomeice?
A:
Thereisamachinenearthetelevision.Justhelpyourself.
B:
Thankyou.
A:
Enjoyyourstay!
Conversation2
A:
Goodafternoon,didyouhaveanicetrip?
B:
Yes,thanks.
A:
Welcometotheninthfloor.Iamthefloorattendant.JustletmeknowifthereisanythingIcandoforyou.欢迎来到九层，我是楼层服务员，有什么我可以帮忙吗？
B:
Whereisroom912?
A:
Ah,Mr.AndMrs.Li.Wouldyoucaretostepthisway（takethisway）这边请请这边走,please?
B:
Howdoyouknowourname?
A:
Itwasonthearrivallistforroom912.Hereweare.MayIhaveyourroomkey,please?
Letmeopenthedoorforyou?
B:
Hereitis.
A:
Thisway,please.
B:
Thankyou,whenwillourluggagearrive?
我们的行李什么时候能到？
A:
Yoursuitcaseswillbehereshortly.Thebellman（page）服务员ishandlingthem.
B:
verywell.
A:
Howdoyouliketheroom?
B:
Oh,itlookscomfortableandcozy.舒适的Welikeitverymuch.噢，房间看上去非常舒适，我们非常喜欢。
A:
TheroomisfacingsouthanddemandsagoodviewoftheHuangpuriver.这个房间面向朝南，能够看到整个黄浦江的景色。
B:
Yes.Howlovelyitis!
A:
Hereisyourkey,Mr.Li.
May1stSquare
Conversation3
A:
（knocksatthedoorthreetimes.）Turn-downservice.MayIcomein?
Goodevening,sir.（Turn-downservice:
客房清洁服务）
B:
Oh,weareexpecting（等待）somefriends.Couldyoucomebacklater?
A:
Certainly,sir.WoulditbeconvenientifIreturnat11:
00?
B:
Well,Idon’tknow.Theyarealittlelater.
A:
Don’tworry.Justputouta“PLEASEDON’TDISTURB”（请勿打扰）sign,andifIseeit,Iwon’tknockagain.
B:
Thenwedon’tgetaturn-down?
A:
Oh,youwill.I’lllettheovernight（整夜）staffknow.Theywillcomewhenyouremove（拿走）thesign.
B:
Great!
Buthowabouttidyingup（整理）abitinthebathroom.I’vejustshoweredanditisquiteamess.（杂乱）
A:
Rightaway!
I’llplacesomefresh（干净的）towels（毛巾）inthere.（Afterafewminutes）Wouldyoulikemetodrawthecurtains?
（拉窗帘）
B:
Thatwouldbenice!
A:
Willthatbeall,sir?
B:
Yes.Youhavebeensohelpful,thanks.
A:
Don’tmentionit.Goodnight,sir,andhaveapleasantevening!
Housekeepingmanagement客房管理Roomservice
Conversation1
A:
Housekeeping.MayIcomein?
B:
Yes,please.
A:
Goodmorning,sir.MayIcleanyourroom,now?
B:
No.Notnow,thanks.Iamnotfeelingverywellnow.I’vecaughtacold.
A:
Oh,Iamsorrytohearthat.ShallIgetyouadoctor,sir?
B:
Notnecessary.Ihavegotsomemedicineinthemini-bar.（小吧台）
A:
AstheChinesesayinggoes:
“Ahotwaterbathcanthrowoff（踢出，去除）theflu.”（感冒）Andyoumighttrytodrinkasmuchboiledwateraspossible.
B:
Really.Wouldyouswitch（turnon
打开）ontheflask（热水瓶,小瓶）tomakemesomeboiledwater.（热水）
A:
certainly,sir.MayIreplace（更换）thebathroomtowels,andothertoilet（厕所）needs.
B:
That’sveryniceofyou.
A:
AnythingelseIcandoforyou,sir?
B:
No,thanks,Ijustwanttotakeabathandthenhaveagoodrest.
A:
Letmepressthe“Donotdidturb”buttonforyou.Whenyouwantmetomakeup（=clean）yourroom,pleasedialtothefloorservicedesk.Iwillbebacktoyourservicerightaway.
B:
Sokind.（原句：
youaresokind）Thankyouverymuch.
A:
Iamalwaysatyourservice（随时为你服务）.Ihopeyou’llbebettersoon.
Askingforservice
Conversation2
A:
Hello,isthisroomservice?
（financialsection/office财务部）
B:
Yes,sir.MayIhelpyou?
（不是的话用——I'llputyouthroughto我帮你接到……部门
A:
CanIgetsomethingtoeatatthistimeofnight?
B:
Yes,sir.Whatwouldyoulike?
A:
（IwouldlikeHave我想要…………）Iwillhaveasandwichandahotmilk.
B:
Whatkindofsandwichwouldyoulike?
Wehavesteak牛排,cheese,奶酪chicken,ham火腿andsoon..
A:
I’lltakethesteak,Please.
B:
Itshouldbereadyinfivemiutes.
A:
Thankyou.
（fivemiuteslater）
B:
（knokthedoor三下）Roomservice!
A:
Comein.
B:
ShallIplaceithere?
A:
Yes.Onthetableisfine.
B:
Couldyousign签here,please?
A:
Sure.
B:
Ifyouwantyourbreakfastinyourroomtomorrowmorning,callroomservicetonightandplaceyourorder.（placeonesorder订单）
A:
Ok,thanks.Oh,Thisisforyou!
B:
Thankyouverymuch.Goodnight.
Conversation3
A:
Thisistheoperator（电话转接处）.MayIHelpyou?
B:
I’dliketocallmyfriendinhisroom.WhatshallIdo?
A:
Doyouknowtheroomnumber,sir?
B:
Yes,Itis1706.
A:
Pleasedialthetelephonenumberandthentheroomnumber.（先拨客房号再拨房间号）
B:
Isee,thankyou.
Conversation3
A:
Housekeeping.MayIcomein?
B:
Sure.Comeonin.
A:
Didyoucallforservice,madam?
B:
Yes,thetelevisionisnotworking.（doesn'twork）
A:
Iamsorry,madam.Anengineerwillcomeandcheckitimmediately.
B:
Oh,andanotherthing.Thepeoplenextdoorareverynoisy.嘈杂
A:
Iamverysorryaboutthenoise,（噪音）madam.We’llcheckintoit.（调查）
B:
Fine,don’tforget.
A:
I’lltakecareofitpersonally（亲自处理）.Haveagoodnight.
Conversation4
A:
Roomservice.MayIhelpyou?
B:
ThisisRoom1506.Iamafraidtheheatingsystemdoesn’twork.Itisverycoldhere.
A:
Haveyouswitenedontheradiator?
B:
Yes,Ihaveswitcheditonforalmostanhour.Theroomisstillverycold.
A:
Weareterriblysorryforthat.Wewillsendoufstafftofixitnow.Ordoyouwanttochangeyourroom?
.
B:
Iprefernottomovefirst.
A:
Ok,isitconvenientforustocomenow?
B:
Yes,please.
Conversation5
A:
Thisistheoperator.MayIhelpyou?
B:
I’dliketobewakenuptomorrowmorning..
A:
Certainly,sir.Atwhattime?
B:
Ataround6o’clocka.m.
A:
MayIhaveyourroomnumber?
.
B:
2109.
A:
Whatkindofcallwouldyouprefer,byphoneorbyknockingatthedoor?
B:
Byphone,Idon’twanttodisturbmyneighbors.
A:
Yes,sir.AnythingelseIcandoforyou?
B:
No.Thanks.
Conversation6（Roomservice）
A:
Hereweare.Comein,please.Ibelieveyou’lllikeit.
B:
Ihopeso.
A:
Thisisthebathroomwithbathandshower.Thisisourservicedirectory.Wehave24-hourroomservice.Hereisthemenu.（这是带淋浴和浴缸的浴室。
这是服务指南。
我们全天24小时提供客房服务，这是菜单。
）
B:
Doyouhaveawake-upservice?
A:
Thisisaclocktelephonewithalarm.Youcansetitforthetimeyouwanttowakeup.（这是个带闹钟功能的钟控电话，你可以按想醒来的时间设置。
）
B:
Iknowhowitworks.Ihaveoneathome.
A:
That’snice.Ifyoureallyneedustowakeyouup,youcandialtotellus.AndhereareremotecontrolsfortheTVsetandair-conditionerTheyareeasytooperate.
B:
Letmetry.
A:
Youcanopenandclosethebalconydoorlikethis.Itjustslidesbackandforth.Youcandrinkteaorcoffeehere.
B:
Itsoundsinteresting.
A:
Yoursafeisdownhere.Youwillneedyourkeycardtoopenit.
B:
Bytheway,canIusemyelectricshaver,computerorsomethinglikethat…
A:
Theelectricityisofabout380voltsatthishotel.
B:
Suchhighvottagedoesn’tsuitmyappliances.
A:
It’seasytosolvetheproblem.Iwillcontacttheelectricitydepartmentandaskthemtosupplyyouwithatransformer….（Aismakingaphone）Hello,IamWangTing.WillyoupleasesendatransformertoRoom1709.….Thankyou.Theywillbehereinaboutfiveminutes.（这个问题很容易解决。
我与电力部门联系，叫他们提供一个变压器给你。
。
。
你好，我是王婷。
请送一个变压器到1709房来。
。
。
。
。
谢谢。
他们五分钟左右就送来。
）
B:
Thankyou.
A:
Ifyouneedanyfutherhelp,pleasedon’thesitatetoletmeknow.Haveagoodday.
Conversation7
A:
Hello.Housekeeper.WhatcanIdoforyou?
B:
Yes.ThisisMrs.Bates,Room504.Isentsomeclothestothelaundrythismorning.Twoofmyhusband’sshirtsandthreeofmyblouses.Buttheyarenotbackyet.Yousee,we’releavingearlytomorrowmorning.
A:
Theyare,madam.You’llfindtheminyourwardrobe.Theyareinthetopdrawerontheleft.
B:
Oh,Ididn’tlookinthewardrobe.Thankyouverymuch.Sorrytohavetroubledyou.
A:
That’squiteallright.Goodbye.
B:
Goodbye.
Conversation8
A:
Roomservice.WhatcanIdoforyou?
B:
Ihavesomelaundrytodo.我有衣服要送洗。
A:
Thereisalaundryformaswellasabaginyourroom.
B:
Whereisit?
A:
It’sinyourdresser’sdrawer.Pleasefillitoutandsomeonewillcomeandpickitup.
B:
I’dlikemyovercoat（大衣）dry-cleanedandmyshirtsneedloundering（洗）,andmysuitneedstobepressed（熨烫）.HowsooncanIhavemyclothesback.
A:
Ithinkitwilltakeaday.Wewillbringitbacktomorrowafternoon.
B:
ThatisOk.Thankyou.
Conversation9
A:
Roomattendant,couldyoucomehere,please?
B:
MayIhelpyou?
A:
Yes.Couldyoucomeintothebathroom?
Thewaterinthetoiletisrunningoverandwaterisleakingfromtheshowernozzle.What’swrong?
B:
I’llcallthemaintenanceDepartment.Wecouldleavethebathroomforaplumbertodotherepairs.Hewillalsocheckotherfacilities,suchasflushpipes,thehandshower,foucetsandmixingvaluestomakesurenothingwillgowrong.
A:
Couldyoucomeandhavealookatthepanelonthebedsidetable?
Ithinktheremustbesomethingwrongwithitbecausealmostlampsdon’twork.
B:
Don’tworry.Leaveittome.
A:
Thereissomethingmore.ThecolorTVdoesn’tgiveclearpictures.
B:
Isee.Iwillsendatechnicianheretofixthem.
A:
Thankyou.
B:
Don’tmentionit,madam.Idoapologizefortheinconvenience.Pleasewaitjustafewminutes.给你带来不便，真应该道歉。
A:
B:
客房用餐
B:
A:
Conversation11（Housekeeping）
A:
Operator,couldyouputmethroughtoRoomService,please?
B:
Hangon,I’llputyouthrough.
A:
Thankyou.
C:
RoomService.CanIhelpyou?
A:
ThisisRoom2216.Wouldyougivemeawake-upcalltomorrowmorningat6:
10.
C:
Sure.Anythingelse?
A:
Ihavesomelaundrytodo.Iwonderwhatthelaundryserv
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