鼎点科技客户关系管理系统解决方案.docx

鼎点科技客户关系管理系统解决方案.docx

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鼎点科技客户关系管理系统解决方案

鼎点客户关系管理系统DCrm

目录

1公司介绍.................................................................................................错误!

未定义书签。

2产品概述...................................................................................................................................52.1产品背景.......................................................................................................................52.2QCrm特点....................................................................................................................6

2.3产品价值.......................................................................................................................7

3产品功能.................................................................................................................................103.1系统管理.....................................................................................................................103.1.1完善的用户管理.............................................................................................103.1.2灵活的权限控制.............................................................................................113.1.3数据字典.........................................................................................................123.1.4基他配置.........................................................................................................133.2会员服务.....................................................................................................................133.2.1客户管理.........................................................................................................143.2.2日常回访.........................................................................................................153.2.3接听客户电话/前台接待客户........................................................................163.2.4交流信息查询.................................................................................................163.2.5无订单电话.....................................................................................................163.2.6电话暂存回访.................................................................................................163.2.7电话暂存查询.................................................................................................173.2.8个人业绩查询.................................................................................................173.3物流管理.....................................................................................................................173.3.1订单管理.........................................................................................................183.3.2个人订单.........................................................................................................193.3.3发货管理.........................................................................................................193.3.4退货管理.........................................................................................................203.3.5产品管理.........................................................................................................213.3.6供应商管理.....................................................................................................233.3.7快递公司管理.................................................................................................233.4市场服务.....................................................................................................................233.4.1媒体信息管理.................................................................................................243.4.2媒体电话统计.................................................................................................243.4.3媒体财务统计.................................................................................................243.4.4媒体订单统计.................................................................................................243.4.5媒体电话信息.................................................................................................243.4.6媒体财务信息.................................................................................................243.4.7媒体订单信息.................................................................................................243.4.8地区呼叫统计.................................................................................................243.5财务服务.....................................................................................................................253.5.1定金收款.........................................................................................................253.5.2邮汇银汇收款.................................................................................................253.5.3货到付款收款.................................................................................................263.5.4订单退款管理