claim.docx

claim.docx

《claim.docx》由会员分享，可在线阅读，更多相关《claim.docx（3页珍藏版）》请在冰豆网上搜索。

claim

1.claim

DearSir,

Wehavebeentoldbythetransportationagencythat200TeaSetsundertheSalesContractNo.111byS.S.“Hongqi”arrivedatourport.Muchtoourregret,about20%ofthepackageswereseriouslydamagedwithcontentsshatteredtopiecesandtheoutbandsbroken.

箱内货物粉碎，箱外包装袋断裂

•1.toinformthepartneraboutthematterofclaim

Weimmediatelyinvitedqualifiedsurveyorstothespottolookintothecase,andtheirfindingsshowthatthiswasduetocarelesspacking.Adetailedsurveyreportwillbedispatchedtoyou.

2.toillustratethereasons

Thesedamagedpackagescauseusconsiderabledifficultyanditishardforustodisposeofit.

3.toshowyourattitude

Inaccordancewiththestipulations（规定）ofthesalescontract,wethinktheteasetsshouldhavebeenpackedinstrongseaworthywoodencasessuitableforlongdistanceoceanshipment.Weareobligedtoholdyouareresponsibleforthedamageandclaimonyouforcompensationforthelossthusincurred.

•4.tolistyoursuggestionsabouttheproblem

Meanwhileourbuyersareurgingustosettlethecaseimmediately.Pleaseinformusofwhatyoudecidetodoregardingourlosses.Weareawaitingyourpromptreply.

DearSir

Re:

Shipmentof2000tinsChineseBeesHoney-perS.S.“Hongqi”

Weregrettoinformyouthatonopeningthepackageofthisshipment,wefindthecolorunsatisfactory—mostofthematerialbeingofAmber,asmallpartevenofDarkAmber.InanycasethecolorcannotbedescribedasLightAmber.

1.toinformthepartneraboutthematterofclaim

Notmeetingtherequirementsoftheusers,thegoodshavebeenrejectedbyourcustomersandthrownuponourhands.Wecannotdisposeofthemevenataheavyloss.

•2.toillustratethereasons

•3.toshowyourattitude

Enclosedisasurveyreportinsupportofourstatement,togetherwithourdebitnote（收款通知单）No.222for$500,whichisbasedonourestimateofthesmallestamountofthetotalloss.

Weshouldappreciateapromptsettlement.

Reply

WethankyouforyourletterofMarch11,2008,butitwasgreatregretthatweheardthecolorofhoneyisunsatisfactory.

•Toexpressyourregret

Afteracheck-upbyourstaff,itwasfoundthatsalepackageisnotuptothestandard,thusresultinginqualityofproducthasbeeninfluenced,forwhichwetenderourapologies.

•Toshowtheresultofsurvey

Inviewofourlong-termbusinessrelations,wewillmakepaymentfor$5000intoyouraccount.

•Toshowyourplanofsolvingthisproblem

Meanwhile,pleaseacceptourapologiesforthetroublecausedtoyou.

•Toapologizeagain

Wetrusttheabovearrangementthatwehavemadewillsatisfyyou.

•Hopepartnerwillbesatisfied.

Reply

WethankyouforyourletterofMarch112008,butitwaswithgreatregretthatweheard20%ofthepackagesdamaged.

•1.toshowyourregret

Wecanassureyouthatthegoodsinquestionwereinperfectconditionwhentheylefthere.WehavethecleanB/Ltosupportthatwesay.Maybethedamagecomplainedofmusthaveoccurredintransportation.

•2.toinformtheresultofsurvey

Weconsideramatterforyoutoclaimontheshippingcompanywhoshouldbeheldresponsible.

•3.togiveyoursuggestion

Basedontheconsideration,wefindnogroundsincompensateforthelossyouclaimedfor.

•4.toshowyourattitude（cannotaccept）.

DearSirs,

WearepleasedtoencloseaCreditNoteNo.985forUS$95.00infullpaymentofyourclaimfordamagetoyourOrderNo.105.

Werealizeonlytoowellthatwecannotmakeupfortheinconveniencecausedtoyou,butwewillendeavortosatisfyandpleaseyouineveryfuturetransaction.

Wehavebeenmakingeveryefforttoseetoitthatthequalityofthegoodsshippedfromourfactorymeritsyourconfidencebygivingthebestservice,butdifficultiessometimesdoariseinspiteofallprecautionstopreventthem.

Weagainappreciateyourcooperationandwearecertainthatourfriendlyrelationwillcontinuetodevelopasinthepast.

Yourssincerely,