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《管理学原理》题库英文版doc
Chapter1–IntroductiontoManagementandOrganizations
True/FalseQuestions
Thefourcontemporaryfunctionsofmanagementareplanning,organizing,leading,andcontrolling.
True(easy)
Effectivenessreferstotherelationshipbetweeninputsandoutputs.
False(moderate)
Efficiencyisoftenreferredtoas"doingthingsright."
True(moderate)
Whenmanagersmeetorganizationalgoals,theyareefficientandeffective.
False(difficult)
AccordingtoMintzberg’smanagementroles,theinformationalroleinvolvesreceiving,collecting,anddisseminatinginformation.
True(moderate)
Technicalskillsbecomelessimportantasamanagermovesintohigherlevelsofmanagement.
True(moderate)
Thesystemsperspectiveunderscoresandemphasizesthefactthatorganizationsaredifferent,facedifferentcircumstances,andthusmayrequiredifferentwaysofmanaging.
False(moderate)
MultipleChoice
_____________areorganizationalmemberswhointegrateandcoordinatetheworkofothers.
a.Managers(easy)
b.Teamleaders
c.Subordinates
d.Operatives
e.Agents
Typically,inorganizationsitisthe_____________whoareresponsibleformakingorganizationaldecisionsandsettingpoliciesandstrategiesthataffectallaspectsoftheorganization.
a.teamleaders
b.middlemanagers
c.first-linemanagers
d.topmanagers(easy)
e.subordinates
_____________distinguishesamanagerialpositionfromanonmanagerialone.
a.Manipulatingothers
b.Concernforthelaw
c.Increasingefficiency
d.Coordinatingandintegratingothers'work(moderate)
e.Definingmarketshare
WhichofthefollowingisNOTanexampleofadecisionalroleaccordingtoMintzberg?
a.spokesperson(moderate)
b.entrepreneur
c.disturbancehandler
d.resourceallocator
e.negotiator
Whichofthefollowingskillsaremoreimportantatlowerlevelsofmanagementsincethesemanagersaredealingdirectlywithemployeesdoingtheorganization’swork?
a.humanskills
b.technicalskills(easy)
c.conceptualskills
d.empiricalskills
Understandingbuildingcodeswouldbeconsidereda_____________skillforabuildingcontractor.
a.human
b.technical(easy)
c.conceptual
d.empirical
e.functional
Whichofthefollowingphrasesisbestassociatedwithmanagerialconceptualskills?
a.decision-making(easy)
b.communicatingwithcustomers
c.motivatingsubordinates
d.productknowledge
e.technicalskills
Accordingtothetext,_____________arenotinfluencedbyanddonotinteractwiththeirenvironment.
a.opensystems
b.closedsystems(easy)
c.flextimesystems
d.reversesystems
e.forwardsystems
The_____________viewofamanager'sjobimpliesthatdecisionsandactionstakeninoneorganizationalareawillimpactotherareas.
a.systems(moderate)
b.contingency
c.conceptual
d.functional
e.environmental
Whichofthefollowingbestdescribestheconceptthatmanagementisneededinalltypesandsizesoforganizations,atallorganizationallevelsandinallorganizationalworkareas,andinallorganizations,nomatterwhatcountrythey’relocatedin?
a.thepartialityofmanagement
b.thesegmentationofmanagement
c.theuniversalityofmanagement(moderate)
d.theculturesofmanagement
ScenariosandQuestions
TheBusyDay(Scenario)
DonEskew,plantmanageratControlSystems,Inc.,sighedashesippedhisfirstcupofcoffeeat5a.m.andreadhisagendafortheday.Heisgivingtwocompanytoursinthemorning;thefirsttoanewspaperreporterwhoiswritingastoryonthenewplantexpansionandhasseveralquestions,andthesecondtoagroupofControlSystems,Inc.,managersfromtheeastcoast.Hethenhasameetingwithunitmanager,PhilJohnson,todiscussPhil'srecentdropinperformance(ataskhealwayshates).Next,heisspendingacoupleofhoursreviewingthetradejournalshereceivesfromhishigh-techassociationandwritingupabriefsynopsisforhispresentationnextweektotheDivisionPresident.Finally,inlateafternoon,hewillbereviewingthenewequipmentmalfunctionanddecidingwhethertobringinextrapeopletogettheequipmentrunningassoonaspossible.Whew!
Justanotherdayintheglamorouslifeofamanager.
Together,allofthesebehaviorsperformedbyDonduringhisbusydaycorrespondtothemanagementrolesdiscoveredinthelate1960sbywhichofthefollowingmanagementscientists?
a.Herzberg
b.Skinner
c.Mintzberg(easy)
d.Fayol
e.Maslow
WhenDonwasmeetingwithPhiltodiscusshisperformanceconcerns,hewasoperatinginwhichmanagementrole?
a.leader(difficult)
b.figurehead
c.monitor
d.disturbancehandler
e.spokesperson
114.WhatrolewasDonperformingwhenhegavetheplanttourtothenewspaperreporter?
a.monitor
b.figurehead
c.disseminator
d.spokesperson(difficult)
e.resourceallocator
115.WhenDonwasreviewingthenewequipmentmalfunction,whatmanagementrolewasheplayingwhendecidingwhethertobringinextrapeople?
a.monitor
b.disseminator
c.resourceallocator(moderate)
d.disturbancehandler
e.figurehead
EssayQuestions
Inashortessay,discussthedifferencebetweenefficiencyandeffectivenessandincludeaspecificexampletosupporteachconcept.
Answer
a.Efficiencyreferstogettingthemostoutputfromtheleastamountofinputs.Becausemanagersdealwithscarceinputs—includingresourcessuchaspeople,money,andequipment—theyareconcernedwiththeefficientuseofresources.Forinstance,attheBeiersdorfInc.factoryinCincinnati,whereemployeesmakebodybracesandsupports,canes,walkers,crutches,andothermedicalassistanceproducts,efficientmanufacturingtechniqueswereimplementedbydoingthingssuchascuttinginventorylevels,decreasingtheamountoftimetomanufactureproducts,andloweringproductrejectrates.Fromthisperspective,efficiencyisoftenreferredtoas“doingthingsright”—thatis,notwastingresources.
b.Effectivenessisoftendescribedas“doingtherightthings”—thatis,thoseworkactivitiesthatwillhelptheorganizationreachitsgoals.Forinstance,attheBiersdorffactory,goalsincludedopencommunicationbetweenmanagersandemployees,andcuttingcosts.Throughvariousworkprograms,thesegoalswerepursuedandachieved.Whereasefficiencyisconcernedwiththemeansofgettingthingsdone,effectivenessisconcernedwiththeends,orattainmentoforganizationalgoals.
(moderate)
Inashortessay,listandexplainthefourbasicfunctionsofmanagement.
Answer
a.Planning–involvestheprocessofdefininggoals,establishingstrategiesforachievingthosegoals,anddevelopingplanstointegrateandcoordinateactivities.
b.Organizing–involvestheprocessofdeterminingwhattasksaretobedone,whoistodothem,howthetasksaretobegrouped,whoreportstowhom,andwheredecisionsaretobemade.
c.Leading–whenmanagersmotivatesubordinates,influenceindividualsorteamsastheywork,selectthemosteffectivecommunicationchannel,ordealinanywaywithemployeebehaviorissues,theyareleading.
d.Controlling–toensurethatworkisgoingasitshould,managersmustmonitorandevaluateperformance.Theprocessofmonitoring,comparing,andcorrectingiswhatismeantbythecontrollingfunction.
(moderate)
Inashortessay,listanddiscussthethreeessentialskillsaccordingtoKatzthatmanagersneedtoperformthedutiesandactivitiesassociatedwithbeingamanager.
Answer
a.Technicalskills–includeknowledgeofanproficiencyinacertainspecializedfield,suchasengineering,computers,accounting,ormanufacturing.Theseskillsaremoreimportantatlowerlevelsofmanagementsincethesemanagersaredealingdirectlywithemployeesdoingtheorganization’swork.
b.Humanskills–involvetheabilitytoworkwellwithotherpeoplebothindividuallyandinagroup.Managerswithgoodhumanskillsareabletogetthebestoutoftheirpeople.Theyknowhowtocommunicate,motivate,lead,andinspireenthusiasmandtrust.Theseskillsareequallyimportantatalllevelsofmanagement.
c.Conceptualskills–thesearetheskillthatmanagersmusthavetothinkandtoconceptualizeaboutabstractandcomplexsituations.Usingtheseskills,managersmustbeabletoseetheorganizationasawhole,understandtherelationshipsamongvarioussubunits,andvisualizehowtheorganizationfitsintoitsbroaderenvironment.Theseskillsaremostimportantatthetopmanagementlevels.
(moderate)
Chapter2–ManagementYesterdayandToday
True/False
AccordingtoAdamSmith,divisionoflaborwasanimportantconcept.
True(easy)
IntheIndustrialRevolution,machinepowerbegansubstitutingforhumanpower.
True(easy)
“PrinciplesofScientificManagement”waswrittenbyFrederickTaylor.
True(moderate)
FrankGilbreth’sbest-knowncontributiontoscientificmanagementconcernedselectingthebestworker.
False(moderate)
FrederickTaylorismostassociatedwiththeprinciplesofscientificmanagement.
True(easy)
OnecouldsaythatFayolwasinterestedinstudyingmacromanagementissues,whereasTaylorwasinterestedinstudyingmicromanagementissues.
True(moderate)
Bureaucracy,asdescribedbyWeber,emphasizesrationalityandinterpersonalrelationships.
False(moderate)
Decisionsondeterminingacompany’soptimuminventorylevelshavebeensignificantlyinfluencedbyeconomicorderquantitymodeling.
True(moderate)
Barnard,Follet,Musterberg,andOwenarealltheoristsareassociatedwiththeearlyorganizationalbehaviorapproach.
True(moderate)
MultipleChoice
AdamSmith's,"TheWealthofNations,"putforththattheprimaryeconomicadvantagebysocietieswouldbegainedfromwhichofthefollowingconcepts?
a.managementplanningandcontrol
b