汽车专业英语-销售与售后服务.ppt

汽车专业英语-销售与售后服务.ppt

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SpecializedEnglishforAutomobileAutomobileSalesandAfterService5.1Greetings招呼客户Theunitaimstoenablestudentsto:

nGreetcustomersnKeepaconversationgoingnFindoutneedsofcustomers分项目目标分项目目标分项目目标分项目目标TeachingobjectiveTeachingobjectiveTeachingobjective分项目目标分项目目标分项目目标分项目目标ThemethodofapproachThemethodofapproachThemethodofapproachnDiscussing,listening,reading,presentingandrole-playingbythestudents;nExplanationanddemonstrationbytheteachers;nAfter-classresearchandpracticebythestudents.Dialogue1A:

Welcometoourshop.CanIhelpyou?

B:

Yes.Canyoutellmewherethecar?

A:

Sure,Illshowyou.Dialogue2A:

Goodafternoon,madam.Areyoubeinghelped?

B:

No,Imjustlooking.A:

Ok,then.Pleasetellmeifyouneedanyhelp.Dialogue3A:

Goodmorning,sir!

CanIhelpyou?

B:

No,thanks.Icanlookbymyself.A:

Pleasetakeyourtime.Dialogue4A:

Feelfreetoaskanyquestions,please.B:

Ok,Iwill.Thanks.A:

YourewelcomeWordsandPhraseswelcomewelkmadj.受欢迎的；可喜的；不受欢迎的；可喜的；不必感谢的必感谢的,不必客气的不必客气的helphelpvt.帮助；辅助；援助帮助；辅助；援助showuvt.给给.看；展出；显示；出示；陈看；展出；显示；出示；陈列列NotesuWelcometoourshop.表示欢迎光临。

用于接待客户的场合。

uGoodmorning.招呼用语。

用于较客气的场合。

uIcanlookbymyself.我可以自己看看。

uPleasetakeyourtime.请您慢慢看。

uFeelfreetoaskanyquestions,please.有什么事可以随时问我。

uYourewelcome.不客气。

RelatedLinks您和顾客说的第一句话可以是您和顾客说的第一句话可以是:

CanIhelpyou?

MayIhelpyou?

WhatcanIdoforyou?

CanIhelpyoufindanything?

Areyoubeinghelped?

Isanyonehelpingyou?

Doyouneedahandfindingsomething?

Haveyoubeentakencareof?

5.2IntroductionofNewModel车款推介车款推介Theunitaimstoenablestudentsto:

nDescribedifferentcars;nKeepaconversationgoingwithcustomers;andnLearnsomeusefulwordsandexpressions分项目目标分项目目标分项目目标分项目目标TeachingobjectiveTeachingobjectiveTeachingobjective分项目目标分项目目标分项目目标分项目目标ThemethodofapproachThemethodofapproachThemethodofapproachnDiscussing,listening,reading,presentingandrole-playingbythestudents;nExplanationanddemonstrationbytheteachers;nAfter-classresearchandpracticebythestudents.Dialogue1A:

MayIrecommendonecarforyou,sir?

B:

Yes,Iwanttobuyacarformyson.Couldyouintroduceoneforme?

A:

Noproblem.Howdoyoulikethisone,LandRoverDiscovery3?

Itsabestseller.B:

Oh,itlooksnice.A:

Yes.Ibetyoulllikeitmoreaftermyintroduction.ItsPowerSteeringwithAlloyWheels,CruiseControl,4WheelDrive.B:

Verygood.Couldyoutellmemoreaboutthespecificationofthismodel?

A:

Sure.AsyoucanseeitsofsportsutilitybodystylewithGreenexterior,4.0LiterV6engine.B:

Ithinkmysonwilllikeit.Whatstheprice?

A:

￥890,000.00B:

Itstwoexpensive.Anydiscount?

A:

Yes.Youcanget10percentdiscount.B:

Good.Illtakeit.Dialogue2A:

Letmeshowyouonecar.Pleasefollowme,sir.B:

Ok!

A:

Whatdoyouthinkaboutournewmodel2008ToyotaVoiz?

B:

Oh,itlooksgood.ButIdliketoknowsomethingaboutitsfeature.A:

Itsautotransmissionandfrontenginefrontdrive.Letmetellyoumorespecification.Theengine,1.6literL4.Thepriceis￥10,970.00.Ithinkitsquiteagoodcar.B:

Yes,Ithinkso.ButIdliketolookaroundandmakeadecisionafterseeingsomeothermodels.A:

Sure.Dialogue3A:

Areyouinterestedinournewmodel?

Wouldyouliketoknowmoreaboutit?

B:

Yes,Iwould.ButdoesithaveautotransmissionandAnti-lockBrakes?

A:

Yes,ofcourse.Andalsowiththeothersafetyfeaturessuchasfourairbags,ElectronicDifferentialSystem,frontbumperetc.B:

Perfect,Iloveit.IthinkIlltakethisone.A:

thankyou.Dialogue4A:

Misslee,whatsyourfavorite?

Whataboutthisone?

B:

Itsbeautiful.Whatsthemodel?

A:

ItsournewmodelSuzukiSwift.Itsellswell.B:

Wouldyoutellmemoreaboutitsfeature?

A:

OK.Theengine,1.3literL4.Therearemanycolorsforitsexterior.White,black,pink,brownandsoon.B:

Pink?

Wonderful!

Ithinkitfitsmeverymuch.Illtakeit.A:

Thankyou.WordsandPhrases1.recommendrekmendvt.推荐，介绍；劝告，建议；使可接受，使可欢迎推荐，介绍；劝告，建议；使可接受，使可欢迎2.introduceintrdju:

svt.介绍；带领；引进输入；采用介绍；带领；引进输入；采用3.betbetvt.打赌打赌4.introductionintrdknn.介绍，传入，初步，导言，绪论，入门介绍，传入，初步，导言，绪论，入门5.steerstivt.引导，驾驶，航行，引导，驾驶，航行，控制控制6.alloylin.合金合金7.cruisekru:

zn.（军舰等军舰等）巡逻，巡航；游览巡逻，巡航；游览WordsandPhrases8.dirvedravvt.开车，驱赶，推动、发动（机器等），驾驶（马车、汽车）开车，驱赶，推动、发动（机器等），驾驶（马车、汽车）等等9.specificationspesifikeinn.详述，规格，说明书，规范详述，规格，说明书，规范10.utilityju:

tilitin.效用，有用效用，有用11.exteriorekstirin.外部，表面，外貌外部，表面，外貌12.featurefi:

tn.面貌的一部分（眼、口、鼻等）特征，容貌，特色，特写面貌的一部分（眼、口、鼻等）特征，容貌，特色，特写13.transmissiontrnzminn.播送，发射，传动，传送，传输，转播播送，发射，传动，传送，传输，转播14.decisiondisinn.决定，决心，决议，结果，果断，坚定决定，决心，决议，结果，果断，坚定Notesurecommendsomethingforsomebody向某人介绍某物ubestseller卖的好uWhatstheprice?

价钱是多少?

uYoucanget10percentdiscount.您可以得到5%的折扣。

（我们可以给您打9.5折。

）uWhatdoyouthinkabout您觉得怎么样？

ulookaround周围/四处看看umakeadecision下决定uWouldyouliketoknowmoreaboutit?

您想对此了解更多吗？

uAnti-lockBrakes防抱死制动ufourairbags四气囊uElectronicDifferentialSystem电控差速器ufrontbumper前保险杠RelatedLinks您看这辆怎么样您看这辆怎么样?

Howaboutthisone?

Whatdoyouthinkofthisone?

Howdoyoulikethisone?

5.3NegotiationofPrice价格讨论价格讨论Theunitaimstoenablestudentsto:

nLearntotalkaboutwaysofnegotiatingtheprice;nKeepaconversation