酒店情境英语-退房5.ppt

酒店情境英语-退房5.ppt

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饭店饭店英语英语HotelHotelEnglishEnglishnSlangWhatsthemeaningofDroptheball?

nA把球丢掉B把球捡起来nC没有完成任务D完成任务UnitFiveCheckoutCheckoutIIntroductionCanyougivetheanswerstothem?

1.Whatshouldthefrontcashierdowhentheguestscometosettletheirbills?

2.Aftertheguestcheckedout,whatshouldthefrontcashierdo?

3.Doyouthinkarudecashierwillaffectyourmood?

Ifyoumeetsuchacashier,willyoucomplaintohis/herboss?

ClassactivityWordReference:

WordReference:

departv.离开，启程；a.逝世的ndepartfor开往；去往；动身去ndepartfrom离开；开出；从出发departuren.离开；出发；违背laundryn.洗衣店，洗熨appreciatev.感激，赏识eg:

Ireallyappreciateyourhelp.efficienta.有效率的，能干的inquirev.询问，查究WordReference:

WordReference:

stressv.强调；n.强调，压力attituden.态度，看法（towards）apta.有倾向的，灵巧的（to）neg,Peoplearemoreapttoseeksupportfromfamilyandfriends,whentheysuffer.incurv.招致incurhatred结怨hereafterad.今后，从此以后nTheHereafter来世nSweetHereafter意外的春天nFromHereafter从此后Asweallknow,checkingoutforguestsisthemostimportantdutythatthefrontcashierhas.Departingguestsespeciallyappreciateefficientcheck-outprocedures.Thecashiersstationiswheretheguestsgotocheckoutandsettletheirbills.IntroductionThusthecashiersarethelastmembersinthefrontofficetocomeintodirectcontactwiththeguests.Ashasbeenrepeatedlystressed,firstandlastimpressioncarriesthemostweight.Thelastisprobablyevenmoreimportant.Thatistheimpressionthattheguestscarryhomeandismostapttoremember.Itprobablyaffectstheirattitudeinlaterdiscussingtheserviceofthehotelwiththeirfriendsandbusinessassociates,andmaydecidewhethertheywillcometothehotelagainornot.Apleasantgreetingwhentheguestscometosettletheirbillsisnecessary.Moreover,theeffectoffastandefficientserviceincheckingthemoutisobvious.Whenhandlingcheck-out,thecashiersaretrainedtoinquireabouteveryrecentcharge,whichmaybeunrecorded.Allchargesthataguestincursmustbeentered,orposted,onhisorheraccountsassoonaspossible.InInadditionadditiontotothechargefortheguestsroom,theremayalsobechargesresultingfromtheuseofthetelephone,thelaundryservice,therestaurant,theroomservice,andsoon.Whentheguestagreesonthebill,heorshewillpayinthemannerofpre-stated,cashorcreditcard.Hereafter,thecashierwillkeeproomkeyandrelease“leavingnotice”.Finally,leavinginformationshallberecordedinthecomputer.【知识链接】n在酒店使用信用卡结账注意事项在酒店使用信用卡结账退房（Checkout）时，酒店会列出所有费用的清单，并在前面那张空白签账单上填上总金额，持卡人只要在单子上签名，退房的手续就完成了。

假如临时决定不用信用卡或要换另一张卡来结账时，一定要将前面刷的空白签账单要回撕毁，免得在外增加不必要的麻烦。

n在酒店会遇到一种情况叫快速结账，英文叫ExpressCheckOut。

酒店多半会把顾客的每一笔消费列在电脑上，如果顾客赶时间，不能到柜台结账，就可以按键表示要快速结账，酒店会将顾客原先刷的那一张空白签账单上填上消费总额，再把消费明细表及签账单的存根一并交给顾客。

酒店结账表格CheckoutIiTopicextensionWordsandexpressions:

Wordsandexpressions:

settlev.支付；定居；解决支付；定居；解决receiptn.收条；收据收条；收据favorn.好意；关心；支持好意；关心；支持infavor对；偏向；赞同对；偏向；赞同Eg:

Noteveryonewasinfavorofthisbill.cosmeticn.化妆品化妆品Whiskyn.威士忌威士忌plainfriedcalfribs清煎小牛排清煎小牛排grilledlobster烤龙虾烤龙虾Wordsandexpressions:

Wordsandexpressions:

miscalculationn.误算；估错误算；估错BellCaptain服务生领班服务生领班shoulderbag背包背包claimtag取物条取物条,行李票行李票breakablea.易碎的；易碎的；n.易碎品易碎品cloakroom寄物处寄物处结账常识n酒店结账的常见付款方式n酒店结账的常见付款方式包括现金（cash）、支票（cheque）、信用卡（creditcard）、贵宾卡（Vipcard）、会员卡（membershipcard）、签单（signingthebill）等。

nIdliketopaythebillincash/bysigningthebill/bycreditcard/withtravelerschequen酒店结账的种类n酒店结账的种类包括散客结账（individualschecking-out）和团队结账（tour/teamschecking-out）两种。

散客结账：

DialogueIDialogueIC:

C:

Goodmorning,sir,canIhelpyou?

Goodmorning,sir,canIhelpyou?

G:

Goodmorning,IwanttoG:

Goodmorning,Iwanttosettlemybill.settlemybill.C:

C:

Yournameandroomnumber,please?

Yournameandroomnumber,please?

G:

RossGellerfromroom1109.G:

RossGellerfromroom1109.Check-outProcedureCheck-outProcedureC-CashierG-GuestC:

C:

LetLetmemeseeYouseeYoucheckedcheckedininononWednesday.Wednesday.ItsItsFriday.Thatstwodays.AmIright?

Friday.Thatstwodays.AmIright?

G:

YeahG:

Yeah.C:

C:

HaveHaveyouyouusedusedanyanyhotelhotelserviceserviceduringduringyouryourstaystay?

G:

G:

Yes.Yes.IImademadeaalonglongdistancedistancecallcallyesterdayyesterdayandandhadhadbreakfastatthecoffeeshopthismorning.breakfastatthecoffeeshopthismorning.C:

C:

Ok.Ok.WouldWouldyouyoupleasepleasewaitwaitaaminute?

minute?

IIwillwillcheckcheckwithwiththedepartmentconcerned.thedepartmentconcerned.HeresHeresyouryourbill,bill,sir.sir.ThatThatcomescomestoto2,9002,900YuanYuaninintotal.total.TopicExtensionG:

G:

Ok.MayIOk.MayIpaybyacreditcardpaybyacreditcard?

C:

C:

Certainly.MayIhaveyourcard,Certainly.MayIhaveyourcard,please?

please?

G:

Hereyouare.G:

Hereyouare.C:

C:

WouldyouWouldyousignyournameheresignyournamehere?

G:

Ok.G:

Ok.TopicExtensionC:

C:

ThisThisisisyouryourcardcardandandyouryourreceipt.receipt.（递递递递送送送送物物物物品品品品的