English at workBBC Learning English字幕1720.docx

English at workBBC Learning English字幕1720.docx

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EnglishatworkBBCLearningEnglish字幕1720

Englishatwork（BBCLearningEnglish）Transcript

BBC商务口语字幕

17 Lemon-sizedluxuryboxes

AnnacontinuestosortouttheorderofImperialLemonsforMrLime.Hegivesheracall,thistimetodiscussbusiness.HewantssomeluxuryboxestoputthelemonsinandAnnaneedstofindthemifshewantstokeepherclienthappy.WhenshedoesshehastoemailMrLimebutwhatshouldshesay?

Thisepisodefocusesonplacinganorder.

Phrasesfromtheprogramme:

I'dliketoplaceanorderfor...

We'regoingtoneed...

Couldyousend...

Couldwealsohave...

Whencanweexpecttoreceivethem?

Transcript

Narrator

WelcometotheofficesofTipTopTrading...

（ongoingsoundofannoyingmobilephoneringtone）

Tom

Anna,areyougoingtoanswerthat?

Anna

Er,well,no.It'sstoppednowanyway.

Narrator

...whereAnnaisbehavingstrangely.

（ringingstartsagain）

Denise

Igaveyoualonglessononhowtoanswerthephoneandyou'restilltooscared!

Anna

It'snotthat.

（deskphonestartsringing）

Tom

Forgoodnesssake!

Denise

Thenwhat?

Anna

Irecognisethenumber-it'sMrLime!

Tom

Ha!

OldSlimyLimy,hemustbeabsolutelydesperatetogetyoutohavelunchwithhim–evenafteryourcruelrejection.Here,I'llanswerforyou.

Anna

No!

Denise

I'llanswer.Hello,TipTopTrading,Anna'sphone...no,thisisDenisespeaking,Anna'sbusyatthemoment.CanItakeamessage?

...Yes...right....I'llpassthatontoherthen…thankyouforcalling.Goodbye.

Anna

Well.

Denise

Nothingaboutlunch.HewantseachImperialLemonyoudelivertocomeinaluxurygreenbox–liketheoneyouhadatthepresentation.

Anna

Mygoodness,wedon'thavemanyinstock,I'llhavetoordersome.Erm...（dialsanumber）Hello,thisisAnnaspeakingfromTipTopTrading,Iwantsomeimperiallemon-sizedluxuryboxes.

Narrator

Woah,woah,woah.

Anna

What?

Narrator

Let'smakethisorderabitmorepolitelyokay?

Anna

WhyaretheEnglishsoobsessedwithbeingpolite!

?

Narrator

CalmdownAnnaandlistentome.Toputinanorderforsomething,youneedphraseslike:

I'dliketoplaceanorderfor...

We'regoingtoneed...

Couldyousend...

Couldwealsohave...

Whencanweexpecttoreceivethem?

Anna

Right...Hello,sorryaboutthat...I'dliketoplaceanorderforsomeimperiallemon-sizedluxuryboxes,please...we'regoingtoneedquiteafew...couldyousend300please...yes...thegreenones...couldwealsohavethenameofourcompanyonthesides...whencanweexpecttoreceivethem...okay,thankyou,goodbye.There!

Howwasthat?

Narrator

Good,welldone!

Denise

You'dbetterphonebackMrLimetoconfirmhecanhavehisboxes!

Anna

Ohno!

Denise

He'syourclient!

Tom

YesAnna,he'syourclient!

Anna

I'mscaredhe'lltryandaskaboutlunchagain.

Denise

Thensendhimanemail.

Anna

Goodidea!

Denise

Copyinme,TomandPaul,soit’sclearyouonlymeanbusinessonly.

Anna

Yes.ThanksDenise!

Anemailismuchsafer.

Narrator

Isit,Anna,isit?

Hmmm...

Anyway,herearethephrasesAnnausedtoplaceherorder:

I'dliketoplaceanorderfor...

We'regoingtoneed...

Couldyousend...

Couldwealsohave...

Whencanweexpecttoreceivethem?

Let'sseeifAnna'semailisreallysuchagoodidea.Ihaveabadfeelingaboutit.Untilnexttime!

18 Theemail

Anna'shavingtroublewithheremails.She'sbeentryingtosortouttheorderofImperialLemonsforMrLime.Shesendsanemailbutherchoiceoftext-speakisn'tappropriateandPaul,theboss,isn'timpressed.

AnnaneedssomehelpfromTomwhoalwayshasplentyofadvice.Heremailisrewrittenandsentoff,butwillthatbetheendofthematter?

Thisepisodefocusesonthecorrectlanguagetouseinanemail.

Phrasesfromtheprogramme:

DearMrLime...

Ihopeyouarewell.

Iamwritingregarding...

Pleasecouldyouconfirm...

Bestwishes.

Transcript

Narrator

Hello,Anna'sjustarrivedatherdesktostartthedayatTipTopTrading.Pauliswalkingtowardsher,eatingabiscuit,helooksabitbothered.

Paul

Anna?

Anna

Yes,Paul.

Paul

Comeandhaveabiscuitinmyoffice.

NowAnna,aboutMrLime.

Anna

Ididn'tsayyes!

Paul

Pardon?

Yestowhat?

Anna

Oh,nothing.

Paul

Yousenthimanemailyesterdayandcopiedmein.

Anna

Yes.

Paul

Youremailreads:

boxesok.plsc-d-ucfirmwnt300ta.

Anna

Yes:

pleasecouldyouconfirmyouwant300.

Paul

Right.Nowthat'snotreallythebestwayofwritinganemailtoaclient,isit?

Anna

Oh.

Paul

Pleasecouldyoure-sendyourmessagetoMrLime,usingactualwordsthatmakesense.

Anna

Okay.

Paul

Thankyou.Haveachocolatecrunchy!

Anna

Thanks.

Tom

MorningAnna.

Anna

Hello.

Tom

Letmeguess,Pauljustspoketoyouaboutyouremail?

Anna

Howdoyouknow?

Tom

Youcopiedmeinremember,Ijustreadit–ortriedto.

Anna

Butwhat'stheproblem?

Otherpeoplewritelikethat!

Tom

No,maybesomepeoplewritetextmessageslikethatinanSMSmessageontheirphones,butthatiscompletelythewrongstyleforanemailtoaclient.

Narrator

OkayAnna,let'sstoplisteningtoTom,he'sawasteofspace.Thesearethekindsofphrasesyouneedinabusiness-relatedemail:

DearMrLime...

Ihopeyouarewell.

Iamwritingregarding...

Pleasecouldyouconfirm...

Yourssincerely,or

Bestwishes.

Anna

Thankyou!

I'llrewritemymessage.There!

I'dbettergetitcheckedbeforeIsend.Denise?

Denise

（Onthephone）yes...theotherproblemwithStephanieisthatherlegsarejusttoolong...

Anna

Oh,she'sonthephone.

Denise

...yes,liketrees...

Anna

I'llhavetoaskTom.Tom?

Tom

Mm?

Anna

CouldyoureadthisthroughbeforeIsendit?

Tom

Hangon,Anna,letmejustfinishthissentence.It’sreallyimportant.I’mready,let’shavealook.Okay.（reading）DearMrLime,Ihopeyouarewell.IamwritingregardingyourrequestforluxuryboxesfortheImperialLemonDelivery.Wewillindeedbeabletosupplythem.Pleasecouldyouconfirmthatyouwant300.Bestwishes,Anna.

Anna

Well?

Tom

It’sgood,it'smuchbetter.Sendit.HopefullyMrLimewillthinkyourlastmessagewasjustsomeonesittingonyourkeyboardbymistake.

Anna

Thanks.

Tom

You'renot...

Anna

What?

Tom

Nothing.It'snoneofmybusiness.

Anna

What?

Tom

You'renotevergoingtogotolunchwithMrLimeareyou?

Imean,inanon-businessway...

Anna

Noofcoursenot!

Tom

ImeanIdon’tcare…it'sjust...importantto...stayprofessional.

Anna

Yes.

Narrator

Hmmm....well,IhadafeelingAnna'semailwasgoingtocauseproblems.Butatleastshewon'tmakeamistakelikethatagain.Here’sareminderofthephrasessheusedinhernew,improvedemail.

DearMrLime...

Ihopeyouarewell.

Iamwritingregarding...

Pleasecouldyouconfirm...

Bestwishes.

Untilnexttime,bye!

19 Theopenwindow

Howdoyouexplainifthere'sbeenamix-up?

Paul,theboss,leavesamessage.Hewantsideasforanewmarketingstrategyfortheirnewlaser-curvedfruitrange.AnnagetsstraightdowntoworkbutwhenPaulturnsup,Tomgetsallthecredit.There'sabigmix-upandit'stimeforAnnatolearnsomelanguagethatexplainstherehasbeenamisunderstanding.

Thisepisodefocusesonpolitelysayingtherehasbeenamisunderstanding.

Phrasesfromtheprogramme:

Ithinkthere'sbeenamisunderstanding.

There'sbeenabitofamix-up.

Letmeexplainwhathappened.

Transcript

Narrator

Hello,it'sachillystarttothedayatTipTopTrading.

Anna

HiDenise!

Denise

GoodmorningAnna.

Anna

Brrr...it'ssocoldinhere.

Denise

Thewindowwasleftopenovernight.

Anna

Mypapershavebeenblowneverywhere.

Denise

Minetoo!

Tomwasthelastoneherelastnight–itmust'vebeenhimwholeftthewindowopen.

Anna

Brrr....Rightthen,towork!

Oh,there'sanotefromPaul,itmust'vefallenoffmydesk:

'Iwouldlikeyourideasonourstockmanagementsystemforournewlaser-curvefruitrange,soweknowwecankeepupwithdemand.Pleasewritemeacoupleofpagesofsuggestionsandleaveitonmydesk.I'llbebackthisafternoon.'Wow!

Ihavetocomeupwithideasforastockmanagementsystem!

Gosh,wheredoIbegin?

!

Tom

Goodmorning.

Anna

Morning!

Tom

Hey,mycertificateforPlasticPearSalesmanoftheYearisonthefloor!

Anna

Right...stockmanagementsystems...stock-uponyourlaser-curvedlemons…Myfirstideaistocalculatethetotal….

Narrator

Well,AnnahasfinishedherreportandleftitonPaul'sdesk,butthingsaren'tthatsimple.Er,Anna,there'sgoingtobeaproblem.

Anna

Oh?

Aproblem,bbbbut…

Narrator

Letmeteachyousomephrasesyoumightneedtoexplainthatthere'sbeenamistake:

Ithinkthere'sbeenamisunderstanding.

Or:

There'sbeenabitofamix-up.

Anna:

Butwhatmisunderstanding?

Whatmix-up?

Narrator:

Youcouldalsouse:

Letmeexplainwhathappened...

Anna

But-

Paul

Ah,goodafternooneveryone.

All

Hello.

Paul

Tom,thisisanexcellentpieceofwork!

Tom

Sorry?

Paul

Thesearebyfarthebestideasyou'veeverhad.

Tom

Idon'tunderstand.

PaulOurstockmanagementsystem!

Tom

CanIsee?

…Oh,that'snotmine.

Paul

Eh?

Anna

Ithinkthere'sbeenamisunderstanding.Ididit.

Paul&Tom

You?

Anna

IgotyournotePaul,here.

Paul

No,no,thatnotewasforTom.

Anna

Oh,thenthere'sbeenabitofamix-up.

Tom

Didyoutakethatnotefrommydesk?

Anna

No,no!

Tom

Isupposeyouthrewmypearsalesmancertificateontheflooratthesametimetoo!

Anna

Ididn’t!

Letmeexplain.ThewindmusthaveblownthenoteforTomundermydesk.

Denise

Tomleftthewindowopenovernight.Ourpaperswereblownallovertheplace.

Paul

Isee,well,gollygosh.Inthatcase,welldone,Anna!

Excellentwork,eventhoughyouweren'tmeanttodoit.AndTom,yourideas