接待客户和洽谈口语大全.docx

接待客户和洽谈口语大全.docx

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接待客户和洽谈口语大全

Ourpricescomparemostfavorablywithquotationsyoucangetfromothermanufacturers.You’llseethatfromourpricesheet.Thepricesaresubjecttoourconfirmation,naturally.

我们的价格比其他制造商开价优惠得多。

这一点你可以从我们的价格单看到，所有价格当然要经我方确认后方有效。

Weofferyouourbestprices,atwhichwehavedonealotbusinesswithothercustomers.

我们向你们报最优惠价，按此价我们已与其他客户做了大批生意。

Willyoupleasetellusthespecifications,quantityandpackingyouwant,sothatwecanworkouttheofferASAP.

请告诉我们贵方对规格、数量及包装的要求，以便我方尽快制定出报价。

　　Thisisthepricelist,butitservesasaguidelineonly.Isthereanythingyouareparticularlyinterestedin?

这是价格表，但只供参考。

是否有你特别感兴趣的商品?

　　Doyouhavespecificrequestforpacking?

Herearethesamplesofpackingavailablenow,youmayhavealook.

你们对包装有什么特别要求吗?

这是我们目前用的包装样品，你可以看下。

Iwonderifyouhavefoundthatourspecificationsyou’reyourrequirements.I’msurethepriceswesubmittedarecompetitive.

不知道您认为我们的规格是否符合你的要求?

我敢肯定我们的价格是非常有竞争力的

Heavyenquirieswitnessthequalityofourproducts.

大量询盘说明我们的产品质量过硬。

Weregretthatthegoodsyouinquireaboutarenotavailable.

很遗憾，你们所询货物目前无货。

Myofferwasbasedonreasonableprofit,notonwildspeculations.

我的报价以合理利润为依据，不是漫天要价。

Moreover,we’vekeptthepriceclosetothecostsofproduction.

再说，这已经把价格压到生产费用的边缘了。

Couldyoutellmewhichkindofpaymenttermsyou’llchoose?

能否告知你们将采用那种付款方式?

Wouldyouacceptdeliveryspreadoveraperiodoftime?

不知你们能不能接受在一段时间内分批交货?

一.价格

客人询价

1.Willyoupleaseletushaveanideaofyourprice?

2.Arethepricesonthelistfirmoffers?

3.Howabouttheprice/Howmuchisthis?

我们报价

4.Thisisourpricelist.

5.Wedon’tgiveanycommissioningeneral.

6.Whatdoyouthinkofthepaymentterms?

7.HereareourFOBprices.Allthepricesinthelistsaresubjecttoourfinalconfirmation.

8.Ingeneral,ourpricesaregivenonaFOBbasis.

9.Weofferyouourbestprices,atwhichwehavedonealotbusinesswithothercustomers.

10.Willyoupleasetellusthespecifications,quantityandpackingyouwant,sothatwecanworkouttheofferASAP?

11.Thisisthepricelist,butitservesasaguidelineonly.Isthereanythingyouareparticularlyinterestedin?

客人还价

12.Isitpossiblethatyoulowerthepriceabit?

13.Doyouthinkyoucanpossiblycutdownyourpricesby10%?

14.Canyoubringyourpricedownabit?

Say$20perdozen.

15.it’stoohigh;wehaveanotherofferforasimilaroneatmuchlowerprice.

16.Butdon’tyouthinkit’salittlehigh?

17.Yourpriceistoohighforustoaccept.

18.Itwouldbeverydifficultforustopushanysalesitatthisprice.

19.Ifyoucangoalittlelower,I’dbeabletogiveyouanorderonthespot（马上）.

20.Itistoomuch.Canyoudiscountit?

拒绝还价

21.Ourpriceishighlycompetitive./Thisisthelowestpossibleprice./Ourpriceisveryreasonable.

22.Ourpriceiscompetitiveascomparedwiththatintheinternationalmarket.

23.Wehavealreadyquotedourlowestprice.

24.Icanassureyouthatourpriceifthemostfavorable.Atrialwillconvinceyouofmywords.

25.Thepricehasbeencuttothelimit.

26.I’msorry.Itisourrock-bottomprice.

27.Myofferwasbasedonreasonableprofit,notonwildspeculations.投机

28.Whileweappreciateyourcooperation,weregrettosaythatwecan’treduceourpriceanyfurther.

接受还价

29.Canweeachmakesomeconcession?

30.Inordertoconcludebusiness,wearepreparedtocutdownourpriceby5%.

31.Ifyourorderisbigenough,wemayreconsiderourprice.

32.Buyerwishtobuycheapandsellerswishtoselldear.Everyonehasaneyetohisownbenefit.

33.Thepriceofhiscommodityhasrecentlybeenadjustedduetoadvanceincost.

34.Consideringourgoodrelationshipandfuturebusiness,wegivea3%discount.

二.订单

客人询问最小单数量

35.What’sminimumquantityofanorderofyourgoods?

询问订货数量

36.Howmanydoyouintendtoorder?

37.Wouldyougivemeanideahowmuchyouwishtoorderfromus?

38.Whencanweexpectyourconfirmationoftheorder?

39.Asourbacklogs存货areincreasing,pleasehasten加快theorder.

40.Thankyouforyourinquiry.Wouldyoutelluswhatquantityyourequiresothatwecanworkouttheoffer?

41.Weregretthatthegoodsyouinquireaboutarenotavailable.

客人回答订单数量

42.Thesizeofourorderdependsgreatlyontheprices.

43.Well,ifyourorderislargeenough,wearereadytoreduceourpriceby2percent.

44.Ifyoureduceyourpriceby5,wearegoingtoorder1000sets.

45.Consideringthelong-standingbusinessrelationshipbetweenus,weacceptit.

46.Thisisatrialorder,pleasesendus100setsonlysothatwemaytestthemarket.Ifsuccessful,wewillgiveyoulargeordersinthefuture.

47.Wehavedecidedtoplaceanorderforyourelectronicweighingscale.

48.I’dliketoorder600sets.

49.Wecan’texecuteordersatyourlimits.

感谢下单

50.Generallyspeaking,wecansupplyformstock.

51.IwanttotellyouhowmuchIappreciateyourorder.

52.Thankyouforyourorderof100dozenoftheshirts.Weassureyouofapunctualexecutionofyourorder.

53.Thankyouverymuchforyourorder.

三.交货

客人询问交货期

54.Whataboutourrequestfortheearlydeliveryofthegoods?

55.Whatistheearliesttimewhenyoucanmakedelivery?

56.Howlongdoesitusuallytakeyoutomakedelivery?

57.Whenwillyoudelivertheproductstous?

58.Whenwillthegoodsreachourport?

59.Whataboutthemethodofdelivery?

60.WillitpossibleforyoutoshipthegoodsbeforeearlyOctober?

答复交货期

61.Ithinkwecanmeetyourrequirement.

62.I‘msorry.Wecan’tadvancethetimeofdelivery.

63.I’mverysorryforthedelayindeliveryandtheinconvenienceitmusthavecausedyou.

64.WecanassureyouthattheshipmentwillbemadenotlaterthanthefisthalfofMay.

65.Wewillgetthegoodsdispatchedwithinthestipulatedtime.

66.TheearliestdeliverywecanmakeisattheendofSeptember.

客人要求提早交货

67.Youmayknowthattimeofdeliveryisamatterofgreatimportant.

68.Youknowthattimeofdeliveryifveryimportanttous.Ihopeyoucangiveourrequestyourspecialconsideration.

69.Let’sdiscussthedeliverydatefirst.Youofferedtodeliverthegoodswithinsixmonthsafterthecontractsigning.

70.Theinterval间隔istoolong.Couldweexpectanearliershipmentwithinthreemonths?

稳住客人

71.Weshalleffectshipmentassoonasthegoodsareready

72.Wewillspeeduptheproductioninordertoshipyourorderintime.

73.Ifyoudesireearlierdelivery,wecanonlymakeapartialshipment.

74.Butyou’dbettershipthegoodsentirely.

75.We’lltryourbest.TheearliestdeliverywecanmakeisinMay,butIcanassureyouthatwe’lldoourbesttoadvancetheshipment.

76.I’mafraidnot.Asyouknow,ourmanufacturersarefullandwehavealotofordertofill.

77.I’llfindoutwithourhomeoffice.We’lldoourbesttoadvancethetimeofdelivery.

78.Thankyouverymuchforyourcooperation.

79.Ibelievethattheproductswillreachyouintimeandingoodorderandhopetheywillgiveyoucompletesatisfaction.

四.签单

签单前建议

1.Beforetheformalcontractisdrawnupwe’dliketorestatethemainpointsoftheagreement.

2.Wecangetthecontractfinalizednow.

3.Couldyourepeatthetermswe’vesettled?

4.Itisveryimportantforustoabidebycontractsandkeepgoodfaith.

5.Haveyouanyquestionsasregardstothecontract?

6.I’dliketohearyourideasabouttheproblem.

7.Ithinkitisbettertohaveagoodunderstandingofallclausesbeforesigningacontract.

8.Doyouhaveanycommenttomakeaboutthisclause?

9.Doyouthinkthecontractcontainsbasicallyallwehaveagreedonduringnegotiations?

10.Everythinghasbeenarrangedwell.Ihopethesigningofthecontractwillgosmoothly.

11.Thesearetwooriginalsofthecontractweprepared.

询问签单

12.Whenshallwesignthecontract?

13.Mr.Brown,doyouthinkitistimetosignthecontract?

14.Shallwegoovertheothertermsandconditionsofthecontracttoseeifweagreeonalltheparticulars?

15.Shallwesignthecontractnow?

16.Justsignthereonthebottom.

17.Thecontractisready,wouldyoumindreadingitthrough?

18.Wehavereachedanagreementonalltheclausesdiscussedsofar.Itistimetosingthecontract.

签单后祝语

19.I’mverypleasedthatwehavecometoanagreementatlast.

20.Let’scongratulateourselvesforthesuccessfulcontract.

五.付款方式

客人询问付款方式

1.Shallwediscussthetermsofpayment?

2.Whatisyourregularpracticeabouttermsofpayment?

3.Whatareyourtermsofpayment?

4.Howarewegoingtoarrangepayment?

回复询问付款方式

5.We’dlikeyoutopayusbyL/C.

6.WealwaysrequireL/CforourexportsandwepaybyL/Cforourimportsaswell.

7.Weinsistonfullpayment.

8.Weaskfora30percentdownpayment.

9.Weexpectpaymentinadvanceonfirstorders.

客人建议付款方式

10.WehopeyouwillacceptD/Ppaymentsterms.

11.Inviewofthisorderofsmallquantity,weproposepaymentbyD/Pwithcollectionthroughabanksoastosimplifythepaymentprocedure.

12.PaymentbyL/Cisthesafestmethod,butrathercomplicated.

礼貌拒绝客人

13.I’msorry.Wecan’tacceptD/PorD/A.WeinsistonpaymentbyL/C.

14.I’mafraidwemustinsistonourusualpaymentterms.

15.“Paymentbyinstallments”isnottheusualpracticeinworldtrade.

16.Itisdifficultforustoacceptyoursuggestion

接受客人付款方式

17.Inviewofourlongfriendlyrelationsandtheeffortsyouhavemadeinpushingthesales,weagreetochangethetermsofpaymentfromL/CatsighttoD/Patsight;however,thisshouldnotbetakenasaprecedent.

18.Havenoalternativebuttoacceptyourtermsofpayment.

信用证要求及货币

19.WhenshouldweopentheL/C?

20.YourL/Cmustreachus30daysbeforethedateofdeliverysoastoenableustomakeallnecessaryarrangements.

21.H