接待客户和洽谈口语大全.docx
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接待客户和洽谈口语大全
Ourpricescomparemostfavorablywithquotationsyoucangetfromothermanufacturers.You’llseethatfromourpricesheet.Thepricesaresubjecttoourconfirmation,naturally.
我们的价格比其他制造商开价优惠得多。
这一点你可以从我们的价格单看到,所有价格当然要经我方确认后方有效。
Weofferyouourbestprices,atwhichwehavedonealotbusinesswithothercustomers.
我们向你们报最优惠价,按此价我们已与其他客户做了大批生意。
Willyoupleasetellusthespecifications,quantityandpackingyouwant,sothatwecanworkouttheofferASAP.
请告诉我们贵方对规格、数量及包装的要求,以便我方尽快制定出报价。
Thisisthepricelist,butitservesasaguidelineonly.Isthereanythingyouareparticularlyinterestedin?
这是价格表,但只供参考。
是否有你特别感兴趣的商品?
Doyouhavespecificrequestforpacking?
Herearethesamplesofpackingavailablenow,youmayhavealook.
你们对包装有什么特别要求吗?
这是我们目前用的包装样品,你可以看下。
Iwonderifyouhavefoundthatourspecificationsyou’reyourrequirements.I’msurethepriceswesubmittedarecompetitive.
不知道您认为我们的规格是否符合你的要求?
我敢肯定我们的价格是非常有竞争力的
Heavyenquirieswitnessthequalityofourproducts.
大量询盘说明我们的产品质量过硬。
Weregretthatthegoodsyouinquireaboutarenotavailable.
很遗憾,你们所询货物目前无货。
Myofferwasbasedonreasonableprofit,notonwildspeculations.
我的报价以合理利润为依据,不是漫天要价。
Moreover,we’vekeptthepriceclosetothecostsofproduction.
再说,这已经把价格压到生产费用的边缘了。
Couldyoutellmewhichkindofpaymenttermsyou’llchoose?
能否告知你们将采用那种付款方式?
Wouldyouacceptdeliveryspreadoveraperiodoftime?
不知你们能不能接受在一段时间内分批交货?
一.价格
客人询价
1.Willyoupleaseletushaveanideaofyourprice?
2.Arethepricesonthelistfirmoffers?
3.Howabouttheprice/Howmuchisthis?
我们报价
4.Thisisourpricelist.
5.Wedon’tgiveanycommissioningeneral.
6.Whatdoyouthinkofthepaymentterms?
7.HereareourFOBprices.Allthepricesinthelistsaresubjecttoourfinalconfirmation.
8.Ingeneral,ourpricesaregivenonaFOBbasis.
9.Weofferyouourbestprices,atwhichwehavedonealotbusinesswithothercustomers.
10.Willyoupleasetellusthespecifications,quantityandpackingyouwant,sothatwecanworkouttheofferASAP?
11.Thisisthepricelist,butitservesasaguidelineonly.Isthereanythingyouareparticularlyinterestedin?
客人还价
12.Isitpossiblethatyoulowerthepriceabit?
13.Doyouthinkyoucanpossiblycutdownyourpricesby10%?
14.Canyoubringyourpricedownabit?
Say$20perdozen.
15.it’stoohigh;wehaveanotherofferforasimilaroneatmuchlowerprice.
16.Butdon’tyouthinkit’salittlehigh?
17.Yourpriceistoohighforustoaccept.
18.Itwouldbeverydifficultforustopushanysalesitatthisprice.
19.Ifyoucangoalittlelower,I’dbeabletogiveyouanorderonthespot(马上).
20.Itistoomuch.Canyoudiscountit?
拒绝还价
21.Ourpriceishighlycompetitive./Thisisthelowestpossibleprice./Ourpriceisveryreasonable.
22.Ourpriceiscompetitiveascomparedwiththatintheinternationalmarket.
23.Wehavealreadyquotedourlowestprice.
24.Icanassureyouthatourpriceifthemostfavorable.Atrialwillconvinceyouofmywords.
25.Thepricehasbeencuttothelimit.
26.I’msorry.Itisourrock-bottomprice.
27.Myofferwasbasedonreasonableprofit,notonwildspeculations.投机
28.Whileweappreciateyourcooperation,weregrettosaythatwecan’treduceourpriceanyfurther.
接受还价
29.Canweeachmakesomeconcession?
30.Inordertoconcludebusiness,wearepreparedtocutdownourpriceby5%.
31.Ifyourorderisbigenough,wemayreconsiderourprice.
32.Buyerwishtobuycheapandsellerswishtoselldear.Everyonehasaneyetohisownbenefit.
33.Thepriceofhiscommodityhasrecentlybeenadjustedduetoadvanceincost.
34.Consideringourgoodrelationshipandfuturebusiness,wegivea3%discount.
二.订单
客人询问最小单数量
35.What’sminimumquantityofanorderofyourgoods?
询问订货数量
36.Howmanydoyouintendtoorder?
37.Wouldyougivemeanideahowmuchyouwishtoorderfromus?
38.Whencanweexpectyourconfirmationoftheorder?
39.Asourbacklogs存货areincreasing,pleasehasten加快theorder.
40.Thankyouforyourinquiry.Wouldyoutelluswhatquantityyourequiresothatwecanworkouttheoffer?
41.Weregretthatthegoodsyouinquireaboutarenotavailable.
客人回答订单数量
42.Thesizeofourorderdependsgreatlyontheprices.
43.Well,ifyourorderislargeenough,wearereadytoreduceourpriceby2percent.
44.Ifyoureduceyourpriceby5,wearegoingtoorder1000sets.
45.Consideringthelong-standingbusinessrelationshipbetweenus,weacceptit.
46.Thisisatrialorder,pleasesendus100setsonlysothatwemaytestthemarket.Ifsuccessful,wewillgiveyoulargeordersinthefuture.
47.Wehavedecidedtoplaceanorderforyourelectronicweighingscale.
48.I’dliketoorder600sets.
49.Wecan’texecuteordersatyourlimits.
感谢下单
50.Generallyspeaking,wecansupplyformstock.
51.IwanttotellyouhowmuchIappreciateyourorder.
52.Thankyouforyourorderof100dozenoftheshirts.Weassureyouofapunctualexecutionofyourorder.
53.Thankyouverymuchforyourorder.
三.交货
客人询问交货期
54.Whataboutourrequestfortheearlydeliveryofthegoods?
55.Whatistheearliesttimewhenyoucanmakedelivery?
56.Howlongdoesitusuallytakeyoutomakedelivery?
57.Whenwillyoudelivertheproductstous?
58.Whenwillthegoodsreachourport?
59.Whataboutthemethodofdelivery?
60.WillitpossibleforyoutoshipthegoodsbeforeearlyOctober?
答复交货期
61.Ithinkwecanmeetyourrequirement.
62.I‘msorry.Wecan’tadvancethetimeofdelivery.
63.I’mverysorryforthedelayindeliveryandtheinconvenienceitmusthavecausedyou.
64.WecanassureyouthattheshipmentwillbemadenotlaterthanthefisthalfofMay.
65.Wewillgetthegoodsdispatchedwithinthestipulatedtime.
66.TheearliestdeliverywecanmakeisattheendofSeptember.
客人要求提早交货
67.Youmayknowthattimeofdeliveryisamatterofgreatimportant.
68.Youknowthattimeofdeliveryifveryimportanttous.Ihopeyoucangiveourrequestyourspecialconsideration.
69.Let’sdiscussthedeliverydatefirst.Youofferedtodeliverthegoodswithinsixmonthsafterthecontractsigning.
70.Theinterval间隔istoolong.Couldweexpectanearliershipmentwithinthreemonths?
稳住客人
71.Weshalleffectshipmentassoonasthegoodsareready
72.Wewillspeeduptheproductioninordertoshipyourorderintime.
73.Ifyoudesireearlierdelivery,wecanonlymakeapartialshipment.
74.Butyou’dbettershipthegoodsentirely.
75.We’lltryourbest.TheearliestdeliverywecanmakeisinMay,butIcanassureyouthatwe’lldoourbesttoadvancetheshipment.
76.I’mafraidnot.Asyouknow,ourmanufacturersarefullandwehavealotofordertofill.
77.I’llfindoutwithourhomeoffice.We’lldoourbesttoadvancethetimeofdelivery.
78.Thankyouverymuchforyourcooperation.
79.Ibelievethattheproductswillreachyouintimeandingoodorderandhopetheywillgiveyoucompletesatisfaction.
四.签单
签单前建议
1.Beforetheformalcontractisdrawnupwe’dliketorestatethemainpointsoftheagreement.
2.Wecangetthecontractfinalizednow.
3.Couldyourepeatthetermswe’vesettled?
4.Itisveryimportantforustoabidebycontractsandkeepgoodfaith.
5.Haveyouanyquestionsasregardstothecontract?
6.I’dliketohearyourideasabouttheproblem.
7.Ithinkitisbettertohaveagoodunderstandingofallclausesbeforesigningacontract.
8.Doyouhaveanycommenttomakeaboutthisclause?
9.Doyouthinkthecontractcontainsbasicallyallwehaveagreedonduringnegotiations?
10.Everythinghasbeenarrangedwell.Ihopethesigningofthecontractwillgosmoothly.
11.Thesearetwooriginalsofthecontractweprepared.
询问签单
12.Whenshallwesignthecontract?
13.Mr.Brown,doyouthinkitistimetosignthecontract?
14.Shallwegoovertheothertermsandconditionsofthecontracttoseeifweagreeonalltheparticulars?
15.Shallwesignthecontractnow?
16.Justsignthereonthebottom.
17.Thecontractisready,wouldyoumindreadingitthrough?
18.Wehavereachedanagreementonalltheclausesdiscussedsofar.Itistimetosingthecontract.
签单后祝语
19.I’mverypleasedthatwehavecometoanagreementatlast.
20.Let’scongratulateourselvesforthesuccessfulcontract.
五.付款方式
客人询问付款方式
1.Shallwediscussthetermsofpayment?
2.Whatisyourregularpracticeabouttermsofpayment?
3.Whatareyourtermsofpayment?
4.Howarewegoingtoarrangepayment?
回复询问付款方式
5.We’dlikeyoutopayusbyL/C.
6.WealwaysrequireL/CforourexportsandwepaybyL/Cforourimportsaswell.
7.Weinsistonfullpayment.
8.Weaskfora30percentdownpayment.
9.Weexpectpaymentinadvanceonfirstorders.
客人建议付款方式
10.WehopeyouwillacceptD/Ppaymentsterms.
11.Inviewofthisorderofsmallquantity,weproposepaymentbyD/Pwithcollectionthroughabanksoastosimplifythepaymentprocedure.
12.PaymentbyL/Cisthesafestmethod,butrathercomplicated.
礼貌拒绝客人
13.I’msorry.Wecan’tacceptD/PorD/A.WeinsistonpaymentbyL/C.
14.I’mafraidwemustinsistonourusualpaymentterms.
15.“Paymentbyinstallments”isnottheusualpracticeinworldtrade.
16.Itisdifficultforustoacceptyoursuggestion
接受客人付款方式
17.Inviewofourlongfriendlyrelationsandtheeffortsyouhavemadeinpushingthesales,weagreetochangethetermsofpaymentfromL/CatsighttoD/Patsight;however,thisshouldnotbetakenasaprecedent.
18.Havenoalternativebuttoacceptyourtermsofpayment.
信用证要求及货币
19.WhenshouldweopentheL/C?
20.YourL/Cmustreachus30daysbeforethedateofdeliverysoastoenableustomakeallnecessaryarrangements.
21.H