质量管理常用英语汇总英文版doc 27页.docx

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ABCDEFGHIJKLMNOPQRSTUVWXYZQuirkyQualityDictionary

A

AcademicQualityImprovementProject(AQIP):

Aforumforinstitutionstorevieweachother'sactionprojects.

Acceptablequalitylevel(AQL):

Inacontinuingseriesoflots,aqualitylevelthat,forthepurposeofsamplinginspection,isthelimitofsatisfactoryprocessaverage.

Acceptancenumber:

Themaximumnumberofdefectsordefectivesallowableinasamplinglotforthelottobeacceptable.

Acceptancesampling:

Inspectionofasamplefromalottodecidewhethertoacceptthatlot.Therearetwotypes:

attributessamplingandvariablessampling.Inattributessampling,thepresenceorabsenceofacharacteristicisnotedineachoftheunitsinspected.Invariablessampling,thenumericalmagnitudeofacharacteristicismeasuredandrecordedforeachinspectedunit;thisinvolvesreferencetoacontinuousscaleofsomekind.

Acceptancesamplingplan:

Aspecificplanthatindicatesthesamplingsizesandassociatedacceptanceornonacceptancecriteriatobeused.Inattributessampling,forexample,therearesingle,double,multiple,sequential,chainandskip-lotsamplingplans.Invariablessampling,therearesingle,doubleandsequentialsamplingplans.(Fordetaileddescriptionsoftheseplans,seethestandardANSI/ISO/ASQA3534-2,Statistics—VocabularyandSymbols—StatisticalQualityControl.)

Accreditation:

Certificationbyadulyrecognizedbodyofthefacilities,capability,objectivity,competenceandintegrityofanagency,service,oroperationalgrouporindividualtoprovidethespecificserviceoroperationneeded.

Accuracy:

Thecharacteristicofameasurementthattellshowcloseanobservedvalueistoatruevalue.

Actionplan:

Aspecificmethodorprocesstoachievetheresultscalledforbyoneormoreobjectives.Maybeasimplerversionofaprojectplan.

Activitynetworkdiagram:

Anarrowdiagramusedinplanningandmanagingprocessesandprojects.

AdvancedProductQualityPlanning(APQP):

SegmentofQS-9000processthatusestoolstooffertheopportunitytogetaheadofproblemsandsolvethembeforetheproblemsaffectthecustomer.

Affinitydiagram:

Amanagementtoolusedtoorganizeinformation(usuallygatheredduringabrainstormingactivity).

Alignment:

Theactionstakentoensureaprocessoractivitysupportstheorganization'sstrategy,goalsandobjectives.

AmericanAssociationforLaboratoryAccreditation(A2LA):

Anorganizationthatformallyrecognizesanotherorganization'scompetencytoperformspecifictests,typesoftestsorcalibrations.

AmericanCustomerSatisfactionIndex(ACSI):

ReleasedforthefirsttimeinOctober1994,aneconomicindicatorandcrossindustrymeasureofthesatisfactionofU.S.householdcustomerswiththequalityofthegoodsandservicesavailabletothem—boththosegoodsandservicesproducedwithintheUnitedStatesandthoseprovidedasimportsfromforeignfirmsthathavesubstantialmarketsharesordollarsales.TheACSIisco-sponsoredbytheUniversityofMichiganBusinessSchool,ASQandtheCFIGroup.

AmericanNationalStandardsInstitute(ANSI):

ANSIisaprivate,nonprofitorganizationthatadministersandcoordinatestheU.S.voluntarystandardizationandconformityassessmentsystem.ItistheUnitedStates'memberbodyintheInternationalOrganizationforStandardization,knownasISO.

AmericanSocietyforNondestructiveTesting(ASNT):

Theworld'slargesttechnicalsocietyfornondestructivetesting(NDT)professionals.

AmericanSocietyforQuality(ASQ):

Aprofessional,not-for-profitassociationthatdevelops,promotesandappliesqualityrelatedinformationandtechnologyfortheprivatesector,governmentandacademia.TheSocietyservesmorethan108,000individualsand1,100corporatemembersintheUnitedStatesand108othercountries.

AmericanSocietyforQualityControl(ASQC):

NameoftheSocietyfrom1946throughthemiddleof1997;thenchangedtoASQ.

AmericanSocietyforTestingandMaterials(ASTM):

Not-for-profitorganizationthatprovidesaforumforthedevelopmentandpublicationofvoluntaryconsensusstandardsformaterials,products,systemsandservices.

AmericanSocietyforTrainingandDevelopment(ASTD):

Amembershiporganizationprovidingmaterials,educationandsupportrelatedtoworkplacelearningandperformance.

Americanstandardcodeforinformationinterchange(ASCII):

BasiccomputercharactersacceptedbyallAmericanmachinesandmanyforeignones.

Analysisofmeans(ANOM):

Astatisticalprocedurefortroubleshootingindustrialprocessesandanalyzingtheresultsofexperimentaldesignswithfactorsatfixedlevels.Itprovidesagraphicaldisplayofdata.EllisR.Ottdevelopedtheprocedurein1967becauseheobservedthatnonstatisticianshaddifficultyunderstandinganalysisofvariance.Analysisofmeansiseasierforqualitypractitionerstousebecauseitisanextensionofthecontrolchart.In1973,EdwardG.Schillingfurtherextendedtheconcept,enablinganalysisofmeanstobeusedwithnon-normaldistributionsandattributesdatawherethenormalapproximationtothebinomialdistributiondoesnotapply.Thisisreferredtoasanalysisofmeansfortreatmenteffects.

Analysisofvariance(ANOVA):

Abasicstatisticaltechniqueforanalyzingexperimentaldata.Itsubdividesthetotalvariationofadatasetintomeaningfulcomponentpartsassociatedwithspecificsourcesofvariationinordertotestahypothesisontheparametersofthemodelortoestimatevariancecomponents.Therearethreemodels:

fixed,randomandmixed.

Appraisalcost:

Thecostinvolvedinensuringanorganizationiscontinuallystrivingtoconformtocustomers'qualityrequirements.

Arrowdiagram:

Aplanningtooltodiagramasequenceofeventsoractivities(nodes)andtheinterconnectivityofsuchnodes.Itisusedforschedulingandespeciallyfordeterminingthecriticalpaththroughnodes.

AS9100:

AninternationalqualitymanagementstandardfortheaerospaceindustrypublishedbytheSocietyofAutomotiveEngineers;alsopublishedbyotherorganizationsworldwide,asEN9100inEuropeandJISQ9100inJapan.ThestandardiscontrolledbytheInternationalAerospaceQualityGroup(seelisting).

Assessment:

Asystematicprocessofcollectingandanalyzingdatatodeterminethecurrent,historicalorprojectedstatusofanorganization.

Assignablecause:

Anameforthesourceofvariationinaprocessthatisnotduetochanceandthereforecanbeidentifiedandeliminated.Alsocalled"specialcause."

AssociationforQualityandParticipation(AQP):

AffiliateorganizationoftheAmericanSocietyforQuality(ASQ)dedicatedtoimprovingworkplacesthroughqualityandparticipationpractices.

Attributedata:

Go/no-goinformation.Thecontrolchartsbasedonattributedataincludepercentchart,numberofaffectedunitschart,countchart,countperunitchart,qualityscorechartanddemeritchart.

Attributes,methodof:

Measurementofqualitybythemethodofattributesconsistsofnotingthepresence(orabsence)ofsomecharacteristic(attribute)ineachoftheunitsunderconsiderationandcountinghowmanyunitsdo(ordonot)possessit.Example:

go/no-gogaugingofadimension.

Audit:

Theinspectionandexaminationofaprocessorqualitysystemtoensurecompliancetorequirements.Anauditcanapplytoanentireorganizationormaybespecifictoafunction,processorproductionstep.

AutomotiveIndustryActionGroup(AIAG):

TheoriginatorandsolesourceoftheQS-9000seriesofstandards.ASQ'sAutomotiveDivisionmaintainsaliaisontothisgroup.

Availability:

Theabilityofaproducttobeinastatetoperformitsdesignatedfunctionunderstatedconditionsatagiventime.

Averagechart:

Acontrolchartinwhichthesubgroupaverage,X-bar,isusedtoevaluatethestabilityoftheprocesslevel.

UnitedStatesandwasafounderofTechnometrics,publishedbyASQandtheAmericanStatisticalAssociation.AprofessorattheUniversityofWisconsin,BoxisanHonoraryMemberofASQ.

Brainstorming:

Atechniqueteamsusetogenerateideasonaparticularsubject.Eachpersonintheteamisaskedtothinkcreativelyandwritedownasmanyideasaspossible.Theideasarenotdiscussedorrevieweduntilafterthebrainstormingsession.

Breakthroughimprovement:

Adynamic,decisivemovementtoanew,higherlevelofperformance.

Brumbaugh,MartinA.(deceased):

ThefounderandfirsteditorofIndustrialQualityControlmagazine.AformerprofessorofstatisticsattheUniversityofBuffalo,Brumbaughpublishedregularlyonappliedstatistics.Brumbaughwasinstrumentalingettingtwoseparatequalityorganizations—theFederatedSocietiesandtheSocietyforQualityControl—mergedintoonenationalorganization:

ASQ(thenASQC).BrumbaughwasanASQHonoraryMember.

BS7799:

Britishcommerce,governmentandindustrystakeholderswroteBS7799toaddressinformationsecuritymanagementissues,includingfraud,industrialespionageandphysicaldisaster.MaybecomeISOstandard.

Businessprocessreengineering(BPR):

Theconcentrationontheimprovementofbusinessprocessesthatwilldeliveroutputsthatwillachieveresultsmeetingthefirm'sobjectives,prioritiesandmission.

Returntotop

C

Cchart:

See"countchart."

Calibration:

Thecomparisonofameasurementinstrumentorsystemofunverifiedaccuracytoameasurementinstrumentorsystemofknownaccuracytodetectanyvariationfromtherequiredperformancespecification.

Capabilitymaturitymodel:

Aframeworkthatdescribesthekeyelementsofaneffectivesoftwareprocess.It'sanevolutionaryimprovementpathfromanimmatureprocesstoamature,disciplinedprocess.TheCMMcoverspracticesforplanning

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