IT期末复习.docx
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IT期末复习
Chapter6
1.Typeoflockingsystem:
ElectronicLockingSystem,MechanicalKeys.
2.WhatisELS?
ElectronicLockingSystem
3.ThetypesofELS:
ØHard-wiredELS硬连线的
ØMicro-processorbased:
微处理器
✧One-waycommunicationELS
✧Two-waycommunicationELS
4.Disadvantagesofone-wayELS
ØOnekeycannotbeusedinmultiplelocks.
ØIftheguestdecidedtochangerooms,he/shehastogotofrontdesktorecodethekey.
Ifawrongkeyisinsertedintoalock,itdoesnotalertsecuritystaff.
5.Two-waycommunicationELS
Two-waycommunicationkeysaremoreexpensivetoinstall;however,theyofferseveralsecurityandconveniencefeatures.
6.Differencebetweenone-waycommunicationandtwo-waycommunication
Inthetwo-waycommunicationlocks,acentraldatabasecommunicatestolockswirelessly.
Onekeycanbeusedinmultipleplaces(i.e.pool,healthclub,conciergefloor)
7.AdvantagesofELSoverMechanicalKeys
ØUniquekeys
ØLightplastic,magneticstripekeys(磁条)
ØSecurity
ØReplaceable可替换性
ØThecostofanewkeyislow
ØRecyclable
ØThecostofrekeyingisnon-existent.
ØAccesscontrol访问控制
ØAudit-trailcapability审计功能
ØPrivacyFeature
8.FeaturesofMechanicalKeys:
Cheaperthanelectroniclocking
Haviertocarry
Inconvenient
Onelost,thecostofreplacementishigh
Nottraceable(不可追踪性)
Duplicable(可复制性)
9.TherearetwomaincomponentsofaRFID(Radio-frequencyidentification)射频识别ELS:
-RFIDLock:
ThisisthekeylockthatlooksforaRFIDtag(射频识别标签)tograntaccess.
-RFIDtags(keys):
Thesearetheidentificationcodesforkeylocks.Theycanbeintheshapeofaplastickeycard,orcanbestoredindifferentdevices,suchasawristband.
10.ThepurposeofEnergyManagement(能源管理)&ClimateControl(气候控制)Systems
-Afterlabor,energyisthesecond-largestoperatingexpenseforahotel
-Guestroomenergyconsumptiontypicallyaccountsfor40percentto80percentofahotel’stotalenergycosts.
11.EMSDevices(understand3deviceshowdotheywork?
)
Electronickey-cardbasedenergymanagementsystems
ThissystememploysawallmountedunitthatcontrolstheelectricaldevicesandHeatingVentilationandAirConditioning(HVAC)deviceswiththehelpofamagneticstripekeycard
Body-motiondetectorbasedenergymanagementsystems
Abody-motiondetectorisinstalledinsidetheguestroomandinsomecasesinthecorridors.Whenthebody-motionunitdoesnotdetectamotion,indicatingthatthereisnotaguestorananimalintheroomorinthecorridor,itcontrolsthelightsandHVACequipment.
Body-heatdetectorbasedenergymanagementsystem
Similartobody-motiondetectorbasedsystems;thissystemdetectsbody-heatofahumanorananimal.Thissystemismorereliablethanthebody-motiondetector.Whenthesystemdoesnotdetectbodyhear,itassumesthatitisnon-occupymode,andsetsHVACequipmentbacktopresettemperatures
12.FireAlarmSystemisanetworkedsystem.
13.In-RoomMinibarsTypesanddifferences
Traditionalminibars(non-automated),
Semi-automatedminibars
Automatedminibars(micro-processorbased).
14.AutomatedMinibarSystems
•AutomatedMinibarSystems(Micro-processorbased)arecapableofmonitoringandpostingsalestransactions,determiningrefillquantities,remindingtheexpirationdatesofproductsoffered,andenhancingprofitability.
•Theautomatedminibarhasinfraredsensorsthatsensewhenaproductisremovedfromthetray.Semi-automaticMinibars
•Semi-AutomatedminibarSystemsareequippedwithadooralertsystemthatreportsdirectlytotheminibarcentralcomputersystemviaexistingtelephonewiringeachtimethebardoorisopened.
•Thisway,minibarstaffmembersknowwhichroomsneedrefillingandwhichroomsdonot.
Thisdecreasestherestockingtimeandguestdisturbancesaresignificantlyreduced.
•Traditionalminibarsarebasedonmanualcheckingand/orhonorsystem.
•Afterminibarstaffmembersfillouttheminibarinitially,theyhavetocheckeveryoccupiedroomeverydaytoseeofanythinghasbeenconsumed.
15.In-RoomSafes(similartokeycardsinELS)
ØMechanicalkeysafes
ØElectronicin-roomsafes
●Keycardsafes
●Code-basedelectronicin-roomsafes
●Smart-cardbasedsafes
●Biometricsafes
16.In-RoomVoiceMailSystemsFunctions
Mostofthehotelsthathavetelephoneintheguestroomoffervoicemailservice.
Ahotelusingvoicemailassignsavoicemailboxtoeachguestuponcheck-in.
IfthevoicemailsystemisinterfacedwithPMS,thevoicemailtalkstotheguestintheguest’slanguage(i.e.English,German,Spanish).
Theguestshavetheoptiontoset-upthevoicemailorleaveitasdefaultmessage.GuestscanrecordtheirgreetingrecordingorsetauniquePINcodetoaccessthevoicemessages
17.WakeUpSystemsTypes
Manualwake-upsystem手动叫醒
Semi-automatedwake-upsystem半自动化的叫醒服务
Full-automatedwake-upsystem
InteractiveTVSystemWakeup
Alarmclockintheroom
18.In-RoomEntertainmentSystemsFunctions
Personalizedwelcomemessageuponcheck-inVideoondemand(payperview)
HighspeedInternetaccessWake-upcall
OrderroomserviceLivefeedback
DifferentlanguagesInternetProtocolbasedRadio
ViewBill/Self-CheckoutSystemParentalControls
Chapter7
1.WhatisPMS?
Itisalodgingapplicationthatnormallyperformsbothbackandfrontofficefunctionsaswellassupportsavarietyofotherfunctionssuchashousekeepingandsalesandcatering.
2.ReservationSystem:
BasicFunctions
ØSellingIndividualandGroupReservations
ØDisplayingRoomAvailabilityandGuestLists
ØTrackingAdvanceDeposits
ØTrackingTravelAgentBookingsandCommissions
ØGeneratingConfirmationLettersandE-mailsandVariousReports
3.WhatisCRS?
GDS?
ADS?
CentralReservationSystem;GlobalDistributionSystem;AlternativeDistributionSystem
4.WhatFrontOfficeSystemcando?
•GuestRegistration
•BaggageHandlingSystem
•RoomStatusandHousekeepingManagement
•GuestDetectionSystem
•WorkOrderSystem
•CashieringModule
Step1.Retrievereservation.
Step2.Assignaroom.
Step3.Collectpayment.
Step4.Verifyroomstatus.
5.Difference:
RealtimeandBatchmode
Realtime
(rightnow!
)
PostchargestoGuestFolio
Batchmode
(severaltransactionsat
somedelayedtime)
Payroll
Nightaudit
6.NightAudit
Theprimarypurposeofthenightisensuringthatallpaymentsandchargesarecapturedandrecordedcorrectly.
7.AccountingSystem
Purposeofanaccountingsystem:
Torecordallfinancialtransactionsthatoccurswithcustomers,suppliers,employees,andfinancialinstitutions.
8.Thethepurposetousesalesandcateringsystems
Anautomatedsalesandcateringsystemstreamlinesthesalesandbookingprocesses,eliminatingtheneedtostandinlineatthefunctionbookandreducingtheamountoftimespentonpreparingreports,contracts,andproposals,trackingdowninformation,calculatingrates,typingupproposals,anddrawingroomlayouts.
Itcanalsobeintegratedwitharevenuemanagementsystemtomaximizerevenueandresults.
Chapter8
1.WhatisPOS?
APOSsystemisanetworkofcashierandserverterminalsthattypicallyhandlesfoodandbeverageorders,transmissionoforderstothekitchenandbar,guest-checksettlement,timekeeping,andinteractivechargepostingtoguestfolios.
2.AdvantagesofPOSsystem
a.Eliminationofarithmeticerrorscouldincreaserevenuesupto1.5%.
b.Improvedguestcheckcontroloftenresultsinahighersalesvolumeandlowercostratios.
c.Increasedaverageguestcheck
d.Fasterreactiontotrends
e.Reducedlaborcostsandgreateroperationalefficiency
f.Reducedcreditcardexpenses
g.Reducedlatecharges
3.TableManagementSystems(purposeoradvantages)
ØReduceguests’waits.
ØImproveservice.
ØIncreaseturnsbyloweringthenumberofdecisionsahostorhostessmustmake,balancingserverworkloadsandshorteningthetimeatablesitsemptybetweenthedepartureofthelastpartyandthearrivalofthenext.
ØImprovingcommunicationbetweenemployeesandbetweenemployeesandguests
4.TableManagementTasks
ØReservationsprocessingandwaitlistmanagement.
ØTableassignmentsandbalancing
ØRestaurant-widecommunicationnetwork
ØCustomerrelationshipandmarketingmanagement
ØDetailedserviceanalysis
5.FrequentDining
Thepurposeoffrequentdiningprogramsistocreateandmaintaincustomerloyaltywhileincreasingrevenue.
6.Homedeliveryfunction
•Homedeliverysoftware.Homedeliverysoftwareaddressesthegrowingoutsidedeliverymarketbyprovidingrestaurantswitheasyaccesstotherepeatcustomer’sorderhistory:
address,directionstohome,phonenumbers,pastorders,etc.
•Whenordersarephonedin,theusersimplyentersthecaller’sphonenumberandthecaller’snameandaddressappearonthescreen.Theorderisenteredandthenprintedinthekitchen.
•Featuressuchasone-touchordering,whichautomaticallyentersapastcustomerorder,andsuggestivesellingprompts(e.g.,tryournewchickenwings)enhancetheorderingprocess.
•Homedeliverysoftwarecanimprovedeliverytimesanddriverproductivitybytrackingdeliverydriverproduction,efficientlyroutingdriverstominimizedrivetime,andprintingstreetmapsthathighlightroutesandoptionalturnby-turndirections.Thedeliveryreceiptorlabelalsohasdeliveryinstructionsandanyusefulinformationaboutthecustomer’slocation,suchas“thedoorisontheleftsideofthebuilding.”
7.Thepurposeofgiftscards.
ManyPOSsystemshavegiftcardmodulestotrackgiftcardsandcertificatesalestoensurethattheyarebeingsoldandredeemedsecurelyandcorrectly.CardsareswipedatPOSterminalsforcardissuances,
8.Thepurpose