管理学第十版C3练习及答案.docx

管理学第十版C3练习及答案.docx

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管理学第十版C3练习及答案

1.Inthesymbolicviewofmanagement,managersareseenasdirectlyresponsibleforanorganization’ssuccessorfailure.

（False）

2.Intheomnipotentviewofmanagement,muchofanorganization’ssuccessorfailureisduetoforcesoutsidemanagement’scontrol.

（False）

3.Anorganizationalculturereferstoasystemofsharedmeaning.

（True）

4.Organizationalculturesinfluencehowemployeesbehaveinanorganization.

（True）

5.Strongcultureshavemoreinfluenceonemployeesthandoweakcultures.

（True）

6.Anorganization’sfounderhaslittleinfluenceonitsculture.

（False）

7.Ritualsarerepetitivesequencesofactivitiesthatexpressandreinforcethekeyvaluesofanorganization.

（True）

8.Organizationalstoriestypicallycontainanarrativeregardingsignificanteventsorpeople.

（True）

9.Toincreasecustomerresponsiveness,organizationsshouldhireemployeeswhoareoutgoingandfriendly.

（True）

10.Toencourageacustomer-responsiveculture,organizationsshouldformalizeandenforcestrictcustomerservicepolicies.

（False）

11.Thegeneralenvironmentreferstoenvironmentalfactorsoperatinginsideanorganization.

（False）

12.Thepartoftheenvironmentdirectlyrelatedtoachievementofanorganization’sgoalsisthespecificenvironment.

（True）

13.Industryconditionsareanexampleofanorganization’sgeneralenvironment.

（False）

14.Economicconditionsarepartoftheorganization’sspecificenvironment.

（False）

15.Whichofthefollowingrepresentthetwoviewsofmanagerialimpactonthesuccessorfailureoftheorganization?

a.omnipotentandsymbolic

b.omnipotentandreflective

c.symbolicandinteractive

d.reflectiveandinteractive

（a）

16.The__________viewofmanagementisconsistentwiththestereotypicalpictureofthetake-chargebusinessexecutivewhocanovercomeanyobstacleincarryingouttheorganization’sobjectives.

a.omnipotent

b.symbolic

c.functional

d.systems

（a）

17.Whichofthefollowingmostaccuratelyreflectsthesymbolicviewofmanagement?

a.Managersaredirectlyresponsibleforanorganization’ssuccessorfailure.

b.Managershavelittleornoresponsibilityforanorganization’ssuccessorfailure.

c.Externalforcesaredirectlyresponsibleforanorganization’ssuccessorfailure.

d.Employeesaredirectlyresponsibleforanorganization’ssuccessorfailure.

（c）

18.Internalconstraintsthatrestrictamanager’sdecisionoptions_______________.

a.existwithineveryorganization

b.donotexist,asallmanagershavedecision-makingdiscretion

c.existonlytotheextentthatuppermanagementimposesthem

d.existonlytotheextentthatfollowerswon’tdoastheyaretold

（a）

19.Inreality,managersaremostaccuratelyviewedas_________.

a.dominantoveranorganization’senvironment

b.neitherhelplessnorallpowerful

c.powerlesstoinfluenceanorganization’sperformance

d.ultimatelyresponsiblefororganizationaloutcomes

（b）

20.Allorganizationalculturesconsistofeachofthefollowingexcept_________.

a.sharedvalues

b.principles

c.innovation

d.traditions

（c）

21.Strongcultures_____________.

a.arefoundinorganizationswithhighemployeeturnover

b.haveaminimalinfluenceonemployeedecisionmaking

c.canbefoundinallorganizationsthatexist

d.haveagreaterinfluenceonemployeesthandoweakcultures

（d）

22.Whichofthefollowingisnotconsideredtobeadimensionoforganizationalculture?

a.attentiontodetail

b.peopleorientation

c.purchasingpolicies

d.aggressiveness

（c）

23.Whichofthefollowingdimensionsoforganizationalcultureisdefinedasthedegreetowhichanorganization’sactionsanddecisionsemphasizemaintainingthestatusquo?

a.stability

b.outcomeorientation

c.teamorientation

d.innovationandrisktaking

（a）

24.SonyCorporation’sfocusonproductinnovationisanexampleofwhichofthefollowingdimensionsoforganizationalculture?

a.attentiontodetail

b.peopleorientation

c.outcomeorientation

d.aggressiveness

（c）

25.Corporate___________arerepetitivesequencesofactivitiesthatexpressandreinforcethevaluesofanorganization.

a.languages

b.rituals

c.symbols

d.ceremonies

（b）

26.Whichofthefollowingrepresentsthemostsignificantwaysthroughwhichcorporateculturesaretransmittedtoemployees?

a.rituals,myths,competitions,andlanguage

b.symbols,rituals,language,andbusinesssystems

c.stories,rituals,symbols,andlanguage

d.language,stories,rituals,andrewards

（c）

27.WhenemployeesatMicrosoftusetermssuchasworkjudo,eatingyourowndogfood,andflatfood,theyareusingorganizational__________.

a.languages

b.rituals

c.symbols

d.ceremonies

（a）

28.Theoriginalsourceofanorganization’scultureusually________________.

a.issharedamongthefirstworkershiredintotheorganization

b.isformulatedbytheboardofdirectorswhentheorganizationisformed

c.identifieswhattheorganizationissuccessfuldoing

d.reflectsthevisionormissionoftheorganization’sfounder

（d）

29.Anorganization’scultureaffectsmanagersby______________.

a.providingthemwithadditionaldecision-makingpower

b.restrictingthemfromdiscipliningcertainemployees

c.encouragingthemtobendorevenbreakcompanyrules

d.establishingwhatisappropriateandexpectedbehavior

（d）

30.Externalenvironmentrefersto_________________.

a.forcesoutsidetheorganizationthatlimittheorganization’sperformance

b.factorsandforcesoutsidetheorganizationthataffecttheorganization’sperformance

c.forcesandinstitutionsinsidetheorganizationthataffecttheorganization’sperformance

d.forcesinsidetheorganizationthatincreasetheorganization’sperformance

（b）

31.Anorganization’sspecificenvironment________________.

a.isuniqueandchangeswithconditions

b.isthesameregardlessoftheorganization’sage

c.isdeterminedbythetoplevelofmanagement

d.mustbequantifiedtoestablishitsexistence

（a）

32.Themainforcesthatmakeupanorganization’sspecificenvironmentare__________.

a.suppliers,legislators,customers,andemployees

b.customers,suppliers,competitors,andpressuregroups

c.employees,competitors,pressuregroups,andregulators

d.suppliers,employees,competitors,andlegislators

（b）

33.Eachofthefollowingisconsideredanorganizationalsupplierexceptprovidersof__________________.

a.financialinputs

b.laborinputs

c.materials

d.politicalpressure

（d）

34.Thegeneralenvironmentfactorofeconomicconditionsconsistsofallofthefollowingexcept_______________.

a.legislationrecentlypassedbyCongress

b.interestrates

c.changesindisposableincome

d.stockmarketfluctuations

（a）

35.Typically,thegeneralorganizationalenvironmentincludeswhichofthefollowing?

a.politicalconditions

b.businessplans

c.stakeholders

d.suppliers

（a）

36.Interestrates,inflationrates,andstockmarketfluctuationsareallexamplesofwhatfactorinanorganization’sgeneralenvironment?

a.economic

b.political

c.social

d.technological

（a）

37.Automationrepresentsanexampleofa（n）__________generalenvironmentalfactor.

a.technological

b.demographic

c.political/legal

d.economic

（a）

38.Whichofthefollowingarethetwodimensionsofenvironmentaluncertainty?

a.degreeofchangeanddegreeofcomplexity

b.degreeofchangeanddegreeofvolume

c.degreeofcomplexityanddegreeofimpact

d.degreeofimpactanddegreeoftiming

（a）

39.__________areanyconstituenciesinanorganization’sexternalenvironmentthatareaffectedbytheorganization’sdecisionsandactions.

a.Stockholders

b.Pressuregroups

c.Suppliers

d.Stakeholders

（d）

40.Ifthecomponentsofanorganization’senvironmentchangefrequently,theorganizationisoperatingina__________environment.

a.disruptive

b.diverse

c.dynamic

d.difficult

（c）

ChangingOrganizationalCulture（Scenario）

Maryhasbeenaskedbythecompanypresidenttochangetheorganizationalculturetoreflectthecompany’sneworganizationalgoals.Asexecutivevicepresident,shecertainlyunderstandsthegoals,butisreallynotsurethatsheunderstandswhattodoabouttheculture.

41.Maryaskedemployeesiftheyknewwhatconstituted“goodemployeebehavior.”Shefoundthatveryfewunderstood,andmosthadavarietyofideas.Thisisoneindicationthathercompany_______________.

a.hasastrongculture

b.hasaweakculture

c.hasnoculture

d.musthavehighturnover

（b）

42.Maryalsofoundoutthatinordertobuildastrongnewculture,sheshoulddoallbutwhichofthefollowing?

a.hireemployeeswhofitinwiththecompany’sculture

b.developsocializationpracticestobuildculture

c.encourageahighturnoverrateamongemployees

d.havemanagementmakeorganizationalvaluesclear

C

TheElection（Scenario）

Atthepresenttime,yourorganizationisfacedwithmanychanges.OneoftheseistheelectionofanewpresidentandCongress.Anotherconcernsnewrequestsfromcustomersforchangestothelookofyourproductdesign.Athirdinvolveschangesintheagesandeducationlevelsofyourcustomerbase.Yourcustomershavealsorecentlyexpressedadesiretohaveyourproductmanufacturedusinganewlydiscoveredtypeofplastic.

43.ThechangesinthepresidencyandCongressrepresentwhichofthefollowingenvironmentalfactorsforyourorganization?

a.generalenvironment

b.specificenvironment

c.pressuregroup

d.customers

（a）

44.Thechangeinhowcustomerswantyourproducttolookindesignisanexampleofwhichofthefollowingtypesoffactors?

a.political/legal

b.specificenvironment

c.global

d.demographic

（b）

45.Thechangesintheagesandeducati