bec高级作文模板Word下载.docx

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Thegraphshowstheproductionlevelsachievedbyfactoriesinthreedifferentlocationsovertheperiod2000to2005.Overall,wecanseethat,althoughthethreefactoriesvaryinsizeandproductioncapacity,theoutputatallthesiteshasfollowedasimilarupwardtrend.

InGuangzhou,thelargestofthethree,outputrosefrom7.6millionto12millionunitsovertheperiodinquestion,thebestgrowthinpercentageterms.InTimisoara,productionrosebyabout35%overthesameperiod,despiteaslightfallrecordedin2002.InLeeds,outputalsogrewyearonyearbutincreasedmoreslowly,from7millionin2002to8.5millionin2005.

Inconclusionwecanobservethatproductionatallthreesiteshasshownahealthylevelofgrowth,reflectinganincreaseddemandforthecompany’sproducts.

Module8

Thetwographsshowthechangesinglobaltemperatureandtheamountofcarbondioxideemittedbydifferentcountriesovertheperiod1880to1990.

Takingglobaltemperaturesfirst,wecanseethattherewassteadyriseinglobaltemperatureof0.8degreesFahrenheitovertheperiodinquestion.However,withinthisgeneraltrend,thereweremanyfluctuations,forexamplebetween1917and1917,globaltemperaturedroppedby0.6degreesFahrenheit.

Thesecondgraph,showingtheamountofcarbondioxideemittedbydifferentcountriesintheworld,showsasteadyincreaseinthetotalemissionfromonebilliontonnesin1950.From1950to1990,emissionsincreaseddramaticallyto22billiontones.ThecontributionofNorthAmerica,WesternEuropeandotherdevelopedcountrieslevelsoffafter1970,whereasthatoftherestoftheworldcontinuestorisesharply.

Fromtheinformationpresented,itisnotsureifthereisaconnectionbetweenthetwodevelopments.

AletterofcomplaintModule6

DearMsDelaple

Iamwritinginanswertoyourletterof23JanuaryinwhichyoustatedthatyouwouldbeunabletoreplacethebatteryonmySL550MP3playerbecauseitwasnowoutofwarranty.

IpurchasedtheMP3playerfourteenmonthsagoandhadhadnotroublewithitforthefirsttenmonths.AlthoughmyuseoftheplayerwasnormalandIrechargedthebatteryaccordingtotheinstructions,itfailedafteronlyelevenmonths.Itriedtorechargeitagainaftertwoweeks,butwithoutsuccess.Atthatpoint,Icontractedyourtechnicalsupportdepartmentwhoadvisedmetosendintheplayerforrepair.Itseemsthatitarrivedwithyoutoolatetobewithinwarranty.

Inyourmanualitclearlystatesthat“thebatteryshouldlastmostnormalusersthelifeoftheproduct.”Forthisreason,andthefactthatitfailedafterelevenmonthsratherthantwelve,IcannotacceptthatIamnotentitledtoafreereplacementbattery.

Itisnotinyourcompany’sinteresttohavedissatisfiedcustomersandifyouareunabletoofferthereplacement,Iwillcertainlywarnothersthroughinternetforumsaboutthisproblem.

Thankyoufortakingthetimetoconsidermycase.Ilookforwardtohearingfromyou.

Yourssincerely

DearJohn,

Iamwritingtoyouregardingsomeproblemsthatwehaveexperiencedrecentlywithourorders,andtoaskyoutoremedythesituation.

InMarchofthisyearweorderedtwopalletsofbeechlaminateflooring,butweresenttwopalletsofoaklaminate.Ittookthreeweekstogetthecorrectgoods.InMaywereceivedadamagedpalletofthesameitemandhadtoreturnit.Onthatoccasionittooktendaystogetareplacement.Mostrecentlywereceivedthreepalletsofcherrywoodflooringinthewrongthickness.

Thesemistakescostustimeandmoneyinadministration.Theyaffectourreputationforreliabilityandpromptdelivery,andworsethanthat,canloseusbusinessifthecustomerisnotpreparedtowaitforthegoods.

InthepastwehavenothadanyreasontocomplainaboutthequalityofservicefromyourcompanyandIwouldliketoknowwhythesituationhaschangedinrecentmonths.Afullexplanationofthereasonsforthesemistakeswouldbehelpful.

Youwillappreciatethatwecannotcontinuetodobusinesswithyouifsucherrorscontinuetooccur.Idohopeitisaproblemthatyouareabletosolvequickly.

Ilookforwardtohearingfromyou.

DearMrOpik

Iapologizeformissingyourrecentcallconcerningyournewpool.Iwasalsosorryandsurprisedtohearthatyouhaveexperiencedproblemswithitsosoon.

Asyouwillrecall,whenweoriginallydiscussedthequestionofheaters,Ipresentedtoyouvariousoptions.Someweresmallerheaters,othersweremorepowerful.Clearly,differentpeoplehavedifferenttastesinhowwarmtheywouldliketheirswimmingpooltobe.Consequently,atthetime,Iadvisedyoutobuyonethatyouthoughtwouldbebestforyou.Youchoseasmaller,lessexpensiveone.Iamsorrythatyouarenowregrettingthatchoice.Asaresultofthis,wefeelthatitisnotourresponsibilitytocompensateyouforanewheater.

However,Idosympathisewithyoursituationandinordertoresolvethisproblem,Isuggestthatyouaskthemanufacturerforanexchangeforabiggerheater.Generally,theyarequitegoodaboutthissortofthingandshouldgiveyouafullrefundontheoriginalheater.

Ifyoulike,IwouldbeverywillingtocomeandgivemyadviceonwhichheaterIpersonallywouldputin.Thisvisitandadvicewouldbefreeofcharge.

Ihopeyoufindthissolutionacceptableandlookforwardtohearingfromyou.

SelmaChakrabati

Module9Aletterinresponsetoarequest

DearMrFerguson

Thankyouverymuchforyourletterofferingusthechancetoquoteforthecontractforofficecleaning,maintenanceandsecurityatyourcompany.

Wewouldbedelightedtotakeonthiswork,butIshouldpointoutthatwearemainlyanofficecleaningcompany.Wecouldalsooffergardenmaintenanceservices.Inordertomeetallyourneeds,wewouldhavetoworkinpartnershipwithanothercompanyspecializinginmaintenanceandsecurity.

Iquiteunderstandifyouwouldliketofindonlyonecontractortocarryoutallthetasks.However,ifyouarewillingtoconsidertheoptionofusingtwospecialistfirms,Iamsureyouwillnotbedisappointed.Wedoaveryprofessionaljobandhaveexcellentreferences,whichIwouldbehappytosupply.

AdelicateletterModule11

DearMrJones,

ThankyouforyourletterconcerningyourcontractwithLabelcoLtd.

Iamverysorrythatyouhavehadtheseproblemswithyourfirstorder（20,000treelabels）.Weprideourselvesonthequalityofourservice,andsuchmistakesareclearlyunacceptable.Ihope,however,thatoncewehaveagreedonasolutionwewillbeabletomoveforwardandenjoyasuccessfulpartnership.

Ihavelookedintotheproblemwiththelabelswesentyouanditseemsthatinthefinalstageofprintingthewaterproofcoatingwasnotadded.Thesimplestsolutionwouldbeforustocollectthelabelsnotyetusedandaddthewaterproofcoatingtothem.Thisprocesswouldtakeapproximatelysixdaysbetweencollectingthemandreturningthemtoyou.Astothelabelsyouhavealreadyused,wewouldbehappytorefundyou75%ofthecostofeachlabel.

Ihopethatthissolutionisacceptable,andlookforwardtohearingfromyou.

Onceagain,pleaseacceptmyapologiesfortheinconveniencethishascaused.

Module3Emailexchange

DearMr.Harris,

Furthertoourtelephoneconversationearlier,pleasefindattachedadraftcontract.Pleasereaditcarefullyandifyouareinagreementwiththeterms,Iwouldbegratefulifyoucouldsignitandreturnittome.

Strictlyspeaking,thedeadlineforthespecialofferwediscussedistomorrow.However,wewouldbehappytokeepitopenforyouuntiltheendoftheweek.

Pleasedonothesitatetocontactmeifyouhaveanyqueries.

LauraCox

DearMrJeavons,

Iamwritingtoexpressmydeepconcernatthestandardofservicegivenrecentlybyyouremployees.

Wehavebeenworkingwithyouforthelastfiveyearsandhavealwaysbeenhappywiththepolitenessandefficiencyofthereceptionistsanddoormenyouhavesupplied.However,inthelastmonth,wehavereceivedthefollowingcomplaintsfromvisitorstoourheadquarters:

---doormennotopeningthedoor（fivecomplaints）

---beingkeptwaitinginthereceptionareaforover15minutes（threeoccasions）

---beingsenttothewrongpartofthebuildingforanappointment（twooccasions）

Thereceptionisthefirstpartofthecompanythatvisitorshavecontactwith.Consequently,abadexperiencecangivethemaverynegativeimpression.

Youwillappreciatetherefore,thatwecannotallowthesituationtocontinue.Iwouldbegratefulifyoucouldreplacetheexistingstaffinthenextsevendays.Wewillmonitorthenewteamcloselyandreportbacktoyouinafurthertwoweeks.

IfyouhaveanyquestionsaboutthepointsIhaverai