餐厅员工英语培训教材Word格式文档下载.docx
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9.MayIhaveyourname,please?
10.Yourinitials,please?
11.MayIhaveyourfirstname?
12.MayItakeyouordernow?
13.MayIhaveyourroomnumber?
14.MayIhaveyoursignature,sir?
…hereplease.
15.MayIknowwhoI’mtalkingwith?
（打电话时用）
16.MayIaskwhoisnext?
17.MayIbeofservice,madam?
18.MayIrecommendour,sir?
19.MayIhelpyouwith,madam?
20.Wouldyoulikemetobookaforyou?
21.Wouldyouliketositbythewindow?
惠州康帝国际酒店餐饮部餐厅英语培训22.Wouldyouliketohaveacupoftea?
23.IsthereanythingelseIcandoforyou,madam?
24.Howabouta?
祝愿/祝福（Expressinggoodwishes）:
25.Haveapleasantstayatthe×
sir.26.Haveapleasantstaywithus,madam.27.Haveaniceday!
28.Haveapleasantevening.
29.Haveagoodweekend!
30.Haveagoodday.
31.Enjoyyourstay/day.
32.HappyNewYear!
33.MerryChristmas!
34.HappyBirthday!
对一般祝愿的回答（Answerstogoodwishes）:
35.Youtoo,Mr..
36.Thesametoyou,sir/madam.
致谢（Expressingthanks）:
37.Thankyou.
38.Thankyouverymuch.
39.Thankyoufortellingus.
40.Thankyouforyourcompliment.41.Thankyouforcoming.
42.Thankyouforcalling.
43.Thankyouforwaiting.
44.Thankyouforbeingsounderstanding.（得到谅解时用）
45.That’sverykindofyou.Thankyouverymuch.
对致谢的回答（Answerstothanks）:
46.Youarewelcome.
47.Withpleasure.
48.Mypleasure.
49.Thankyou.（用升调）
致歉（Apologizing）:
50.Excuseme.（打扰客人时）
51.I’mawfullysorry.
52.Ibegyourpardon,sir.53.Excusemeforinterrupting.（不得不打扰客人时）54.Sorrytohavebotheredyou.（打扰客人后）
55.I’mverysorry.Therecouldhavebeenamistake.Idoapologize.（有投诉时）
56.I’msorry.Wouldyouexcuseme,please.（中止谈话时用）57.I’msorry.I’mbeingcalled.（同上）
58.I’msorrytohavekeptyouwaiting,sir.（让客人久等时用）59.I’msorry.Thehouse/restaurantisfullybooked.
60.I’msorry.Wehaverunoutof.
对道歉的回答（Answerstoapology）:
61.That’sallright.
62.Itdoesn’tmatter.
指示（Directing）:
63.Letmeshowyou.
64.Thisway,please.
65.Pleasedial“0”,sir.
66.Itwillbeonyourrighthandside.Youwon’tmissit.67.Gostraightahead.
68.Godowntothelobby.69.Pleasetakethelifttothe3rdfloor.
惠州康帝国际酒店餐饮部餐厅英语培训70.Turnleft/rightatthefirstcorner.提示（Arousingattention）:
71.Hereyouare.（递东西时）
72.Hereweare.（到目的地时）
73.Therecomesthetaxi.（有的士来时）
74.Thereheis.（发现要找的人时）
75.Beawareoftheceiling,sir.
表示安慰（Reassuring）:
76.Don’tworry,madam.We’llseetoit.
77.I’lllookintothematter.
78.I’llbewithyouinamoment.
79.Thereisnohurry,sir.Takeyourtime.80.Itwon’tbetoolong,sir.
81.Pleasetakeyoutime,madam.
82.We’llletyouknowassoonasthereisanyavailable.
83.I’llreportittomymanager.
表示乐意效劳（Willingtoserve）:
84.Verygood,sir.I’llbegladtohelp.
85.Certainly,madam.I’llbehappytodoit.
86.Yes,Iwill.
87.Yes,certainly,justleaveittous,sir.88.Gladtobeofservice.Pleasefeelfreetocontactusanytime.
89.Mynameis,ifthereisanythingIcandoforyou,justletmeknow.
表示婉拒（Declining）:
90.I’mafraidsuchinformationisconfidential.
91.That’sverykindofyou,butno,thankyou.
92.Thatwon’tbenecessary,sir,butthankyouallthesame.93.I’mafraidwecannotdothat.
惠州康帝国际酒店餐饮部餐厅英语培训肯定答复（Positiveanswers）:
94.Certainly,sir,Iwillbringittoyourightaway.
95.Wedohaveavailable.
未肯定时的答复（Uncertainanswers）:
96.I’msorryIcannotguarantee,butI’lldomybest.
97.I’msorry,madam,I’mnotsure,butI’llaskmymanager/thechefaboutitforyou.98.Ifyouwaitamoment,sir,I’lltrytofindout.
否定的答复（Negativeanswers）:
99.I’msorry,thereisnodiscount.
100.I’msorry,madam,I’mafraidwedon’thaveanyavailable.
表示高兴（Expressinghappiness）:
101.Mypleasure.I’mhappyeverythingwastoyoursatisfaction.
102.I’mgladtohearthat.
表示遗憾（Expressingpity）:
103.I’msorrytohearthat.
104.It’sagreatpity.
表示关怀（Expressingconcern）:
105.Didyouhaveanicetrip?
106.Areyouallright,sir?
107.Ihopeyoudidnothurtyourself.108.Wouldyouliketoseethedoctor?
109.Ihopeyoufeelbetternow.
表示谦让（Beingmodest）:
110.Afteryou,sir.
111.Youfirst,sir.
请让路（Askingforapass）:
惠州康帝国际酒店餐饮部餐厅英语培训112.Excuseme,please.
113.MayIcomethrough,please?
表示同意（Agreeing）:
114.That’strue.
115.Absolutely,sir.
116.Exactly,sir.
表示不同意（Disagreeing）:
117.Notreally.It’sgoodvaluefortheprice.
表示明白（Understanding）:
118.Yes,Isee,sir.
表示不明白（Notunderstanding）:
119.Couldyouspeakslowly,please?
120.I’msorry,Idon’tquiteunderstand.ShouldIgetthemanager?
121.Pardon?
（用升调）
告别语（Sayinggood-bye）:
122.Good-bye,andhaveanicetrip.123.Thankyouforcoming.
124.Sorry,Ihavetogo.Nicetalkingwithyou.
125.Wealllookforwardtoservingyouagain.
126.Hopeyouenjoyedstayingwithus.
参考资料
OccupationandPosition职位与职务BeautySalon美容室AssistantManager大堂副经理BowlingAlley保龄球馆Attendant客房服务员BusinessCenter商务中心Captain（headwaiter）领班Cashier’s收银处Clerk/Staff职员ConferenceRoom会议室Driver司机FrontOfficeReception前台接待处GeneralManager总经理HairSalon理发室Manager经理HotSpringNatatorium温泉游泳馆Operator接线生Information问询处Porter/Bellboy行李生In-houseDoctor医务室Receptionist接待员Karaoke卡拉OKSecretary秘书LobbyBar大堂吧Supervisor主管Reservation订房部Vice-GeneralManager副总经理Roomservice送餐部Waiter餐厅男服务员ShoppingArcade商场Waitress餐厅女服务员TennisCenter网球中心
Villa别墅NameofHotel’sDepartments酒店部门名称WesternRestaurant西餐厅
GeneralManager’sOffice总经理室
Numerals数字PublicRelationsandsales公关销售部
CardinalNumbersMarketingDepartment基数
one一Frontoffice前台部
two二HousekeepingDepartment客房部
three三Laundry洗涤部
four四StewardDepartment管家部
five五FoodandBeverageDepartment餐饮部six六AccountingDepartment财务部seven七SecurityDepartment保安部eight八EngineeringDepartment动力部nine九Apartment公寓楼ten十BanquetHall宴会厅eleven十一Ballroom舞厅twelve十二Bar酒吧thirteen十三
Third3rd第三fourteen十四
fourth4th第四fifteen十五
fifth5th第五sixteen十六
sixth6th第六seventeen十七
seventh7th第七eighteen十八
eighth8th第八nineteen十九ninth9th第九twenty二十tenth10th第十twenty-one二十一eleventh11th第十一thirty三十twelfth12th第十二thirty-two三十二thirteenth13th第十三
fourteenth14th第十四forty四十
fifteenth15th第十五forty-three四十三
sixteenth16th第十六fifty五十
seventeenth17th第十七fifty-four五十四
eighteenth18th第十八sixty六十
nineteenth19th第十九sixty-five六十五twentieth20th第二十seventy七十twenty-first21th第二十一seventy-six七十六thirtieth30th第三十eighty八十thirty-second32nd第三十二eighty-seven八十七fortieth40th第四十
forty-third43rd第四十三ninety九十
fiftieth50th第五十ninety-eight九十八
fifty-fourth54th第五十四onehundred一百
sixtieth60th第六十onehundredandnine一百零九
sixty-fifth65th第六十五onethousand一千
seventieth70th第七十onemillion一百万seventh-sixth76th第七十六
eightieth80th第八十
序数Ordinalnumberseighty-seventh87th第八十七first1st第一ninetieth90th第九十second2nd第二ninety-eighth98th第九十八
4.Dates日期Dates&
Time日期和时间
Year年1.Thedaysoftheweek星期
month月Sunday（Sun.）星期日
day日Monday（Mon.）星期一
week星期Tuesday（Tues.）星期二
morning（a.m.）上午Wednesday（Wed.）星期三noon中午Thursday（Thur.）星期四afternoon（p.m.）下午Friday（Fri.）星期五evening晚上Saturday（Sat.）星期六night夜晚
2.Themonthsoftheyear月份today今天
tomorrow明天January（Jan.）一月
yesterday昨天February（Feb.）二月
thedaybeforeyesterday前天March（Mar.）三月
thedayaftertomorrow后天April（Apr.）四月
weekend周末May（May.）五月weekday周日June（Jun.）六月thisyear今年July（Jul.）七月lastyear去年August（Aug.）八月nextyear明年September（Sep.）九月5.Seasons季节October（Oct.）十月spring春天November（Nov.）十一月summer夏天
autumn秋天December（Dec.）十二月
winter冬天3.Times时间
6.FestivalsandCelebrations节日、庆祝日hour小时
NewYear新年minute分钟
Newyear’sDay元旦second秒钟
SpringFestival春节quarter刻钟
Easter复活节o’clock点钟
ThanksgivingDay感恩节It’sfourpasteight（eightfour）8:
04
NationalDay国庆节It’sfifteentonine（aquartertonine）8:
45
Christmas圣诞节It’shalfpastseven（seventhirty）7:
30
ChristmasEve平安夜7:
55It’sfivetoeight（sevenfifty-five）
EnglishforF&
Bservice
二、餐厅服务英语
1、Goodmorning,×
restaurant.maylhelpyou?
2、Forwhattime,sir?
3、Maylhaveyourname,please?
/Underwhatnameisthisbookingmade,please?
4、Wouldyouspellitforme?
/spelling,please?
5、Forhowmanypeople?
6、Atableforthree?
7、Maylrepeat…atableforforthisafternoon/eveningforMr./Miss.
8、Pleasebeawarethatthereservationwillbekeptfor15minutesafterthereserved
time.
9、Thankyou,sir.
10、Hopeyouenjoyyourmeal.
11、Goodmorning.tablefortwo?
12、Wouldyoulikeatablenearthewindow?
13、Whatwouldyouliketodrinkbeforeordering?
14、Wouldyouliketoordernow?
15、Wouldyoulikeahighchairforbaby?
16、Willyouhaveseparatechecks,sir?
17、I’msorrybutthereisnotableavailablejustnow.Wouldyoucaretowait?
18、Wouldyouliketohaveadrinkintheloungewhileyouwait?
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