商务英语视听说答案Word文档格式.docx

商务英语视听说答案Word文档格式.docx

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Theinterviewermightinferfromthesequestionsthatyouareonlyinterestedinyourownneedsandnotthoseoftheircompany.Waituntiltheemployerraisesthesesubjectstodiscussthem.

Whataboutthepaidholidays,insurance,andthingslikethat?

Howmuchtimewillittakeformetobepromotedhere?

Butinwhichcitiesdoyouhaveyourbranches?

Andwhereisyourcompanybased?

Itisalsounwisetoaskaboutthingsyoushouldhavealreadyknown.Youareonlytellingtheinterviewerthatyouhaven'

tdoneyourhomework.

PartIIILanguageFocus

o 

Name:

CaiNing 

Personality:

serious-minded认真的;

calm;

humorous;

easy-going

Strengths:

theabilitytoworkwithalltypesofpeople

Weakness:

perfectionist;

impatient

Workexperience:

sixyears’financialindustryexperiencewithseveralcompanies;

twoyears’experienceinaninvestmentbank

Qualification:

graduatedfromPekingUniversityin2001majoringinaccounting;

fluentEnglish;

bookkeeping记账andaccountingproficiencyinEnglish.

Reasonsforleavinglastjob:

wanttofindajobthatischallenging.

Questionsaboutthejob:

WouldIbeabletoworkabroadinoneofyouroverseasbranches?

PartIVViewingandSpeaking

Video1Applyingforthepositionoffinancialconsultant

Reasonsforjoiningthecompany

ItisoneoftheleadinginternationalconsultantcorporationswhichcametoChinaafterChinaenteredWTO.

Workinginthiscompanywouldgivehimthebestchancetousewhathehaslearnedatuniversity.

Relevantworkexperience

HewasinvolvedinafactoryrestorationinNanjing.

Questions

ArethereanyopportunitiesforChineseemployeestobetransferredtotheheadofficeinNewYorkorotherbranchofficesaroundtheworld?

Resultoftheinterview

ChenBowillbenotifiedofthefinaldecisionbyFriday.

Video2ApplyingforthepositionofSalesManager

1. 

F 

T 

T

2. 

1）SalesManager

2）Five

3）BrandManager

4）biscuits

5）BusinessAdministration

6）oralEnglish

PartVCaseAnalysis

Hint:

Sheisnotlikelytogetthejobbecauseshedidpoorlyinthejobinterview.

Thingswentwrong:

1.Usefillerwords（“youknow”）toomanytimes.

2.Bad-mouthformeremployer.

3.Inappropriateanswerstointerviewer’squestions,eg,“Iwouldratherliketoestablishmyowncompany”

4.Askinappropriatequestions,eg.“CanItaketimeoffforvacation?

”

5.Self-conceit—“Ihavenoweakness”.

6.Toomuchemphasisontravel.

ScriptsUnit2

Task1Howisyourjob?

v 

1）Ihaven’tseenyouforyears.

2）whatdoyoudonow?

3）I’mintheResearchandDevelopmentDepartment.

4）Iknewyou’ddosomethingverychallengingandcreative.

5）Isometimesstayintheofficeafterworktodealwithunfinishedtasks.

6）Iamstilltheaccountantofthatcosmeticscompany.

Task2Describingjobs

1） 

personnelmanagement

2） 

developingmarkets

3） 

planning

4） 

execution

5） 

salestargets

6） 

teamperformance

7） 

customerbase

8） 

customersatisfaction

9） 

selecting,developingandmanaging

10） 

cost-effective

11） 

ontime

12） 

ofgoodquality

13） 

humanandmaterialresources

14） 

trainingneeds

15） 

continuousimprovement

Video1Introducingtitlesandresponsibilities

1. 

CarolineClinton:

financialaccounts

LucyWhite:

dataprocessing

AdaBalck:

managementaccounts

2. 

Administration;

Marketing;

Engineering;

ProjectPreparation;

Accounting

Video2Doyoulikeyourjob?

self-employedentrepreneur,buyer,LineSupervisor,AdvertisingExecutive,PublicRelationsManager

Names

Likes

Dislikes

Jerome

makingalotmoremoney;

havinglotsofindependenceindoingthings

feelingtiredsometimes

Robin

havingbeentoalotofplaces

toomuchtraveling;

havingverylittletimeto

spendwithhisfamily

Colin

goodsalaryandbenefits

noisyworkenvironment;

seldomhavingthe

opportunitytogoout

Frank

newchallenges;

alotofexperience

Janet

meetingalotofnew&

interestingpeople

oftenhavingdinnerpartiesintheevening;

havinglittletimewithherfamilyandbaby

ScriptsUnit3

PartIWarm-up

Goodafternoon.TodayI’mheretotalkabouthowtomakeeffectivebusinesscalls.Telephonecommunicationiscommonnowadays,therefore,howto1）ensuresmoothbusinesscommunicationgetsincreasinglyimportant.NowI’dliketointroducesometipsonmakingproperbusinesscalls.First,youshouldknow2）thepurposeofyourcallinadvance.Makesureyouhave3）allthedocumentsyou’llneedbeforeyoudial.Oneimportantthingweshouldnotoverlookistimeschedule.Tryto4）scheduleaspecifictimeforcalls.Beforeyoumakethecall,besurethatyougetridof5）alldistractions.Forexample,turnofftheradio,television,etc.Whenmakingthecall,listencarefullyand6）confirmthatyouhaveunderstoodeachpoint.Don’tpretendyouhaveunderstoodwhenyouhaven’t.Anotherthingweshouldkeepinmindis:

letotherpeoplespeakandtrytoavoid7）interruptions.Speakingslowlyandclearlyisimportant.Trytoavoid8）strongaccent.Besides,makesure9）yousoundpoliteandagreeable.Rememberthatyoushouldnotargue!

Use10）theoptionalchoicemethod,suchas“Whichisbetter,MondayorTuesday?

”,“Morningorafternoon?

”,“Tenorelevena.m.”?

And,ofcourse,trytomakeyourcallbrief.Avoid11）lengthycalls.Additionally,don’ttrytobefunny—youmaybemisunderstood.Thelasttipyoushouldbearinmindisto12）smilewhileyouaretalking.Yourlistenercan“hear”yoursmile.

Task1Makingacall

Script:

FFTTFTFF

Task2Leavingamessage

MessageNote

To:

LouisePaulson

From:

PaulJackson

Phone:

979-326-8965

Message:

RingbacktohimabouttheordertheyplacedlastFriday.Theyhavetomakesomechangestotheorder.It’surgent.

Takenby:

Roy

PartIVViewing&

Speaking

Video1Leavingamessage

FFTTF

Message1）Willyoutellhimthatwe’vejustreceivedyoursampleofthenewassemblycoffeetableandarequitehappywithit?

Message2）PleasetellMr.Matthewswe’requitehappywiththequalityanddesignofthetable,butthepriceistoohigh.Weneedsomenegotiationonit.

Message3）PleaseinformMr.MatthewsthatIwon’tbeabletogettoyourcompanyearlyonSaturdaybecauseoftherailstrike.Iprobablywon’tarriveuntilthatafternoon.

Video2Youarehardtogetholdof!

1.

Firstattempt

1）A2）C

Secondattempt

3）C

Thirdattempt

4）C

5）B

Fourthattempt

6）C

2.

1）WhenMs.MandelaskedforMr.Miller,thereceptionistreplied,

“Holdon,please.I’llconnectyou.”

2）WhenLeoMillerfoundoutthathewasnottheoneMs.Mandelaskedfor,hesaid,

“I’mafraidyou’vedialedthewrongextension.”

3）WhenMs.Mandelwastoldshedialedthewrongnumber,shesaid,

“Oh,sorrytohaveinterruptedyou.CanyougivemeHenryMiller’sextension,please?

4）Whenthereceptionistrealizedshehadgiventhewrongextension,shesaid,

“I’mverysorry,Ididn’tnoticethat.I’llputyouthroughrightnow.Pleasewaitaminute.”

5）WhenMs.Mandelphonedthereceptionistthethirdtime,sheexplained,

“It’smeagain—Ms.Mandel.I’mstillhavingtroublegettingthroughtoHenryMiller…Canyouhelp?

6）WhenMs.Mandelsaiditwashardtogetholdofhim,HenryMillerreplied,

“Oh,I’mterriblysorryforthetrouble.”

Unit4

Formal/Informal

Signalsentences

1

Formal

*Goodafternoon,I’dliketocallthemeetingtoorder.

*Firstofall,let’sdiscuss…

2

Informal

*OK,everyoneishere…

*So,whydon’twestartwith…

3

*Right,youknowwhywearehere.

*