员工手册Word下载.docx

员工手册Word下载.docx

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Resorts

2.StarwoodMission&

Vision

3.SheratonZhoushanHotelMission&

4.UsingYourAssociateHandbook

SECTION2CONDITIONSOFEMPLOYMENT

1.Employment

2.MedicalCheck

3.PersonnelFile

4.Probation

5.EmploymentContract

6.HoursofWork

7.Overtime

8.Transfer

9.PerformanceAppraisal

10.Promotion

11.Resignation

12.Termination

13.Lay-offs

14.FullTimeEmployment

15.EmploymentforCloseRelatives

SECTION3PAYROLL&

BENEFITS

1.PayArrangement

2.IncomeTax

3.Bonus

4.RetirementScheme

5.DutyMeal

6.Insurance

7.MedicalScheme

8.Leave

1）SickLeave

2）PublicHolidays

3）AnnualLeave

4）MarriageLeave

5）CompassionateLeave

6）MaternityLeave

7）InjuryAtWork&

HealthCare

8）PersonalLeave（Unpaidleave）

9.Training&

Development

10.AssociateAwardProgram

11.AssociateActivities

12.AssociateCommunicationMeeting

SECTION4RULES&

REGULATIONS

1.Orientation

2.AssociateEntrance

3.TimeCard

4.AttendancePolicy

5.AssociateCafeteria

6.AssociateLockers&

LockerRoom

7.Uniforms

8.NameTag

9.AssociateNoticeBoard

10.Packages&

Parcels

11.AssociateNoticesBoard

12.GuestFacilities

13.Smoking

14.PersonalVisits&

Telephone

15.Soliciting

16.Injury&

AccidentProcedure

17.ElevatorEmergencyProcedure

18.Confidentiality

19.PublicCommunication

20.OperatingRulesforComputerEquipment

21.Ex-AssociateofHotel

22.Lost&

Found

23.EveryoneofUsisASalesPerson

24.PersonalBehavior&

WorkAttitude

25.GeneralCodesofBehavior

26.PersonalHygiene&

Grooming

27.TenStandardsofExcellence

28.IfYouHaveaProblem

SECTION5SAFETY&

EMERGENCYPROCEDURES

1.FireProcedure

2.Accidents

3.Emergency

4.Sanitation

5.WorkSafety

SECTION6DISCIPLINARYACTIONSANDPROCIDURES

1.GeneralGuidelines

2.GeneralOffences

3.SeriousOffences

4.IntolerableOffences

5.Warning

6.CriminalOffences

7.RecallfromWarningLetter

8.GrievanceProcedure

SECTION7COMPANYCOMMITMENT

1.EqualEmploymentOpportunity

2.WorkplaceHarassment

SECTION8STARWOODSTARSERVICE

SECTION9OTHERS

SECTION10MODIFICATIONS,ALTERATIONSANDAMENDMENTS

SECTION1INTRODUCTION

BriefIntroductiontoStarwoodHotels&

ResortsWorldwide,Inc.HotelGroup

StarwoodHotels&

ResortsWorldwide,Inc.isoneoftheleadinghotelandleisurecompaniesintheworldwithapproximately850propertiesinmorethan95countriesand145,000associatesatitsownedandmanagedproperties.StarwoodHotelsisafullyintegratedowner,operatorandfranchisorofhotelsandresortswiththefollowinginternationallyrenownedbrands:

St.Regis,TheluxuryCollection,Sheration,Westin,FourPointsbySheraton,W,LemeridienandtherecentlyannouncedaloftHotels.StarwoodHotelsalsoownsStarwoodVacationOwnership,Inc.,oneofthepremierdevelopersandoperatorsofhighqualitycacationintervalownershipresorts.Formoreinformation,pleasevisitwww.S.

StarwoodMission:

Starwood’smissionistobethepre-eminentglobalhotelandleisurecompanythatprovidesasuperiorexperiencefortravelersaroundtheworld.

StarwoodMissionToOurCustomers:

Starwoodwillbetheeasiestcompanytodobusinesswith.

StarwoodMissiontoOurAssociates:

OurcommitmentistomakeStarwoodagreatplacetowork.

OurValues:

·

Guidethewaywetreateachother,ourcustomers,ownersandshareholders.

Fromthefoundationforkeylearninganddevelopmentactivities.

MakeStarwoodagreatplacetoworkandagreattodobusiness.

OneVoice,oneVision

Wesucceedonlywhenwemeetanexceedtheexpectationsofourcustomers,ownersandshareholders.

Wehaveapassionforexcellenceandwilldeliverthehigheststandardsofintegrityandfairness.Wecelebratethediversityofpeople,ideasandcultures.Wehonorthedignityandvalueofindividualsworkingasateam.

Weencourageinnovation,acceptaccountabilityandembracechange.Weseekknowledgeandgrowththroughlearning.

Weshareasenseofurgency,nimblenessandendeavortohavefuntoo.

MissionStatement

We,SheratonZhoushanHotel,constantlyexceedguests’sexpectationthroughconsistentservicedeliveryanduniqueproducts.Wearecommittedtoinspireandrewardourassociatesbycreatingopportunitiesofcareerdevelopment.Weprovideourowningcompanywithsuperiorreputationandsoundfinancialresults.

PositioningStatement

SheratonZhoushanHotelistheFirstinternationalfive-starbrandedhotelintownofferingthebestofthebest.

VisionStatement

SheratonZhoushanwillbeareputablelifestyleserviceproviderinJiangzheArea.

ToAssociate

Wecommittoprovideafunplacewhereyoucanbeinspired,developedandrewarded.

ToGuests

Guestexperiencewarmthandcomfortthroughourconsistentservicedelivery.

ToOwner

Weareaprofessionalandreliablebusinesspartner.

UsingyourAssociateHandbook

Acopyofthishandbookisgiventoeachnewassociateoncommencementofemployment.ThisAssociateHandbookcontainsthemainconditionsofhotelrules,policiesandbenefits.Itshouldbestudiedcarefully.Thishandbookdoesnotrepresentacontractofemploymentanditscontentscanberevisedatthediscretionofthehotel’sManagementwithoutpriornotification.

Whenyouhavequestionsaboutyourresponsibilitiesorbenefits,consultthetableofcontentsofthisbook.Ifyoudonotfindalltheinformationyouneed,contactyourDepartmentHeadortheHumanResourcesDepartment.Alsorememberto“scan”thebulletinboards,allhotelinformationispostedonthemkeepyouuptodateandreadyforwork.

SECTION2CONDITIONSOFEMPLOYMENT

1.Employment

SheratonZhoushanHotelisanequalopportunityemployer.Newassociatesarerecruitedmainlythroughadvertisements,publicemploymentandschools.Uponagreementofemployment,acontractwhichhasbeenregisteredwiththeLaborBureauwillbesignedbybothpartieswhichpossesseslegaleffectandwillbeinvaliduponitsexpiration

2.MedicalExamination

AllassociatesarerequiredtoprovidetheHumanResourcesDepartmentwithamedicalcertificateasprescribedintheemploymentproceduresofthehotel.Annualmedicalcheck-upwillalsobearrangedforallassociates.Shouldinfectiousdiseasebediscovered,theassociatewillbetransferredtoasuitableposition,advisedtotakesickleaveorbeterminated.Thehotelreservestherighttorequestassociatestotakefurthermedicalexaminations.

Hotelwillsetupthepersonnelfileforallassociates.AllassociatesarerequiredtosubmitrelevantmaterialstotheHumanResourcesDepartmentatcommencement.

Provisionoffalseinformation,includingomissionoffactswillbeliableforpunishingorinstantdismissal.

AnysubsequentchangesinyourpersonnelparticularsmustbecommunicatedtotheHumanResourcesDepartmentwithinaperiodof7days.Failuretoreportupdatedpersonalinformationmayresultindisqualificationfromreceivingbenefitsthatotherwisemayhavebeenavailable.

4.1Associatesarerequiredtoserveaprobationaryperiodofthree（3）monthsfromthedateofhire.Probationcouldbeextendedtoanotherthreemonthsshouldtheperformanceofthecandidatenotbesatisfactory,butcannotexceedsix（6）months.

4.2Duringtheprobationperiod,associatemustgiventhree（3）daysnoticeinwriting,orpaymentinlieuofnotice.Intheeventofdismissal,thisproceduredoesnotapply.

4.3Shouldassociatesbetransferred/promoted/movedtoanotherdepartment,athree（3）calendarmonthprobation（thelongestis6months）requirementisapplicabletothenewpost.Iffoundnotsuitableforthenewposition,associatesmaybetransferredbacktooriginaldepartmenttoassignedtoanotherdepartmentatthediscretionoftheManagement.

5.1AsperLaborBureauregulation,thecompanyshouldsignacontractwithallassociatesandthecontractshouldbeamutualagreementbetweentheassociateandthecompany.Therefore,associatesarerequiredtoreadthecontractcarefullybeforetheysign.

5.2EmploymentContractmaybereneweduponexpiration,whichissubjecttothemutualconsensusbetweenassociateandtheManagementoftheHotel.

6.HourofWork