商务英语视听说教学大纲新Word格式文档下载.docx
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该课程的主要任务是培养学生进一步提高语言应用能力，特别是用于国际商务的专门用途英语。
该课程突出自主、互动的学习过程，使学生学以致用。
在教学过程中注重国际商务实践能力的锻炼，在商务活动的情境中既熟悉了国际贸易流程，又学习了相关英语的应用。
三、教学内容、教学方法和手段、学时分配
知识单元一：
工作面试（建议2学时）
重点：
找工作过程中如何准备面试，以及如何在面试中较好地表现自我，展现自我。
了解面试的程序，怎么样准备好一个面试，掌握怎么样回答关于个人具体情况的问题，如教育背景、工作经历等。
主要内容：
PartIWarm-up
1）AskSstonotedownotherreasonstheycanthinkof.
2）Dividetheclassintosmallgroups.
3）GiveSsafewminutestoexchangeideas.
4）EncourageSstousedifferentexpressionsofagreeinganddisagreeing.
5）AskafewSstoreporttheirfindings（e.g.theagreedBestjobandmostcommonreason（s）,themostunique/strangechoiceorreason,etc.）.
PartIIListeningandSpeaking
Task1FAQsinjobinterviews
Task2Inappropriatequestionsinjobinterviews
PartIIILanguageFocus
1）AskSstonotedownthekeypointsoftheinterview.
2）Dividetheclassintopairs.GetSstoallocatetheroles.
3）AskSstorole-playthejobinterviewaccordingtothenotedpointsandwiththehelpoftheexpressionsinLanguageFocus.
4）Iftimeallows,askSstoswaprolesandrole-playtheinterviewagain.
5）Inviteapairtoactouttheinterviewinclass.
6）Givecommentsandsuggestionsforimprovement.
PartIVViewingandSpeaking
Video1Applyingforthepositionoffinancialconsultant
Video2ApplyingforthepositionofSalesManager
PartVCaseAnalysis
AskSstotakedetailednoteswhilelistening.
AskSstoexchangeideasinpairs.Remindthemtogiveexamplestosupporttheirpoints.
GiveSsasecondchancetolistentotheinterviewiftheyfailedtonotedownthekeyinformation.
AllowSsafewminutestoprepareanimprovedversionoftheinterview.
Chooseafewpairsorole-playtherevisedinterviewinclass.
InviteotherSstogivecommentsandsuggestionsforimprovement.
教学方法和手段：
教学案例分析（找工作面试），任务型教学（熟悉面试程序），课堂小组学习（如何在面试中较好地表现自我）
知识单元二：
工作和责任（建议2学时）
公司部门职位设置，工作职责范围表达，对待工作情感态度。
了解公司的部门和职位设置，掌握描述工作和职责的英语表达方式和对工作的喜恶表达方法。
Part1Warm-up
Whatkindsofpositionsarethereinacompany:
Production
生产
Marketing
市场
Sales
销售
Import
进口
Export
出口
Finance
财务
Personnel
人事
Research&
Development
研发
Accounts
会计
Auditing
审计
Purchasing
采购
PublicRelations
公关
Maintenance
维修
After-Saleservice
售后服务
QualityAssurance
质量检查
Transport
运输
Security
保安
GeneralAffairs
总务
Logistics
后勤
DisciplineInspection
纪检
TradeUnion
工会
OrganizationalDepartment
组织部
LeagueCommittee
团委
Women’sFederation
妇联
Part2ListeningandSpeaking
Task1
·
GiveSsoneminutetothinkoverthejobtheywishtotake.TellSstorefertothejobtitlesandpositionslistedinWarm-up.
DividetheclassintopairsandgetSstotaketurnstotalkabouttheirdreamjob.
AskSstodescribethejobindetailandtellthereasonswhytheychoosethejob.
HavetoworthreeSsdescribetheirdreamjobinclassandgettheotherSstoguessthetitleofthejob.
Task2Describingjobsinthefollowingchart:
Name
Position
Responsibilities
Jack
ManageroftheResearch&
DevelopmentDepartment
Managingallaspectsoftheproductdevelopmentprocess,includingresourceallocation,budgetrequirementsand1）personnelmanagement;
analyzingtheneedsofthe2）developingmarketsanddirectingtheworkaccordingly;
creatingandmanagingtheR&
Dteamsandbeingresponsiblefortheoverall3）planning,4）execution,andsuccessoftheprojects
Janet
Manager
Developingsalesstrategies;
achieving5）salestargets;
recruitingandtrainingsalesstaff;
supervisingandmotivating6）teamperformance;
expandingthe7）customerbaseandensuringhighlevelsof8）customersatisfaction
Stanley
ManageroftheProductionDepartment
9）selecting,developingandmanagingahighlycompetentandmotivatedstaffofemployees;
ensuringthatproductionis10）cost-effectiveandtheproductsareproduced11）ontimeand12）ofgoodquality;
workingoutthe13）humanandmaterialresourcesneeded;
identifyingthe14）trainingneedsofthestaffandcultivatingacultureof15）continuousimprovementinallaspectsofmanufacturing
Part3LanguageFocus
askSstobrainstormsomejobsorpositionsandwritethemdown.
dividetheclassintopairsandgetSstotaketurnstodescribethejobsthey’vewrittendown.
askSstousedifferentexpressionstodescribethejobs,referringtotheexpressionsinLanguageFocus.
ifthestudentwhoisresponsibleforguessingthetitlescannotgetthecorrectanswer,askthedescribertomentionsomefamouspeopleinthatlineofworkasexample.
VideoDoyoulikeyourjob?
教学案例分析（对待工作情感态度），任务型教学（公司部门职位设置，工作职责范围表达），课堂小组学习（描述工作和职责的英语表达方式和对工作的喜恶）
知识单元三：
电话技巧（建议2学时）
接听电话，电话转接，留信息，电话情境中解决问题。
了解接听电话的商务英语语言，掌握帮人转接电话以及请求转接电话的交流用语，电话交流中留下信息的表达方式，打电话中解决问题的表达法。
Thebig3
Beprepared.Avoidstartingtheprocesswhenyou’rerushed.Relax!
Makesureyouhaveabigpadofpaper,apen,aglassofwater,andareasonableamountoftime.
Don’tgiveup.Youhavetherighttogetinformationandrespectfulservice.Bepersistentandpatient.Realizethatsometimesitwilltaketencallstofindoutwhatyouwant.Noonepersonororganizationhasalltheanswers.
Trynottoputpeopleonthespot.Itmakesthemdefensive.Rathertrytoenlisttheirsupport.Remember,youusuallycatchmoreflieswithhoneythanwithvinegar.
dividetheclassintopairs.AskSstoallocatetherolesandroles-playthetelephonedialog.
SswhotaketheroleofLouisecaneitherapproveordisapproveofthechange.Politeexpressionsshouldbesuggested.
inviteoneortwopairstocatoutthedialogsinclasstocheckifSscandevelopthephonecallnaturally.
PartIIILanguageFocus
dividetheclassintopairsgetSstodecidewhichroletotake.
haveSsrole-playaccordingtotheinformationprovided,referringtotheexpressionsinLanguageFocus.
walkaroundtheclassroomandcheckwhetherSscanusetheexpressionsproperly.
askapairtorole-playthetelephonedialoginclass.
encouragetherestoftheclasstocommentontheirperformance.
PartIVViewingandSpeaking
Video2Youarehardtogetholdof!
Video1leavingamessage
PartVCaseAnalysis
Dividetheclassintosmallgroups
AskSstodiscussingroupsandlistbusinessphonecallsindiversesituations
AskSstoresearchtheskillsandtechniquesofhandlingcallsindifferentsituations
AskSstofindsomecasesofmakingbusinesscallsindifferentsituations
HaveSsanalyzethecases,figuringouttheirstrengthsandweakness
Askeachgrouptoputtogetherareportontheskillsandtechniquestodealwithdifferentbusinesscallsandtheircaseanalyses
Haveeachgroupmakeapresentationinclass
PPTorhandoutsarepreferredforthepresentation
教学案例分析（电话情境中解决问题），任务型教学（接听电话的商务英语语言），课堂小组学习（打电话中解决问题的表达法）
知识单元四：
公司会议（建议2学时）
会议举行有关词汇，计划筹备会议召开，主持会议，意见的表达。
了解基本会议有关的商务英语词，掌握会议计划的基本方面，掌握主持会议，提出建议，请求别人给予意见，同意及否定别人意见的英语表达方式。
AskSstorecallsomemeetingsthey’veattended
GetSstobrainstormtherelevantinformation.
HaveafewSsreportwhatthey’vecomeupwithinclass.
Listtheinformationontheboard.
Task1Formalandinformalmeetings
Task2Howtotakemeetingminutes
Dividetheclassintogroups,withonechairpersonineachgroup.
GetSstorole-playthemeetingaccordingtothesituation,referringtotheoutline.
Askagrouptorole-playthemeetinginclass.
HaveotherSscommentontheirperformanceandgivesuggestionsforimprovement.
PartVIVViewingandSpeaking
Video1whyarewehere?
Video2whatcanwedo?
PartCaseAnalysis
Dividetheclassintosmallgroups.
Askeachgrouptoattendadifferentmeeting,takeminutes,andanalyzeit.Eachstudentshouldhaveashareinthegroupwork.
AskSstorefertothetipsmentionedintheTask2ofPart2toensureeffectivenesswhentakingmetingminutes.
RemindSstotakeintoconsiderationthefactslistedinPre-viewingofTask2,Part4whendecidingwhetherthemeetingisproductiveornot.
Askeachgrouptoputtogetherareport.
Haveeachgroupmakeaapresentationinclass.
PPTorhandoutsarepreferredforthepresentation.
教学案例分析（主持会议），任务型教学（会议举行有关词汇），课堂小组学习（会议计划的基本方面）
知识单元五：
旅行和访问（建议2学时）
重点：
学习旅游商务英语的相关知识
理解机场的登机，报关和安全检查知识，理解接待商务访客包括的程序。
联系关于旅游，天气和住宿，订机票，询问航班交通和旅店服务，预订房间接待商务旅客，在机场接待客户的沟通能力
introducetheconceptof“smalltalk”.
InviteafewSstosharetheirideaswiththeclass.
ListwhatSscomeupwithontheboard.
Task1hotelsforbusinesstravelers
Task2reviewingReceivingvisitors
DividetheclassintopairsandhaveSschoosetheroles.
AskSstorole-playaccordingtothegivensituation.
Haveafewpairsperformtherole-playinclass.
InviteotherSstogivecommentsandsuggestionsforimprovement.
Video1Goingthroughcustoms
Video2Meetingabusinesspartnerattheairport
ResearchandPresentation.
教学案例分析（接待商务访客），任务型教学（关于旅游，天气和住宿，订机票，询问航班交通和旅店服务），课堂小组学习（机场的登机，报关和安全检查知识）
知识单元六：
公司介绍（建议2学时）
演说结构﹑技巧表达；
公司情况表达；
自我介绍
了解公司演讲的结构，掌握公司描述、回答公司情况的一般问题﹑做简明自我介绍以及能对公司做出相关介绍的演说等表达技巧。
EncourageSstousedifferentexpressionsofgivingadvice.
IfIwereyou/ifIwereinyourposition/ifIwereinyourshoes,Iwould…
Howabout/Whatabo
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