QUALITY MANAGEMENT HANDBOOKMeasuring Analysis and ImprovementWord下载.docx
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8.5Improvement11
8.5.1Planningcontinuousimprovement11
8.5.2Correctiveandpreventativemeasures12
8.6Otherapplicabledocumentation14
8.1General
Plannedmeasuring,monitoringandanalysisofmeasuringresultsandimprovementsshouldensurethattheproductsconformwiththeproductrequirements,thattheprocesses(thoseforproductrealisation,aswellasintheadministrativesector)aremonitoredandcontrolled,andthatefficiencyoftheprocessesandtheirresultsaremeasurableandassessable.Planningshouldensureanorganisedimplementationandcomparabilityofmeasurements.Recordingofthemonitoringandmeasuringresultsensuresthatthemeasurementscanbeverifiedandtraced.Analysisofdataservestheperformanceevaluationandderivationofimprovementmeasures.
Scopeofvalidity
Alldefinitionsinthischapterareapplicableforproductsandproductionprocesses,aswellasforallbusinessprocesses.
Responsiblefunctionalareas
Allbusinesssectors.
Terms
Verificationistheprovisionandconfirmationofevidencewhichprovesthatdefinedrequirementshavebeenfulfilled.
Validationistheprovisionandconfirmationofevidencewhichprovesthattherequirementsforaspecificintendeduseoraspecificintentionalapplicationhavebeenfulfilled.
Conformityisthefulfilmentofarequirement
Anerrorisfailuretofulfilarequirement(non-conformity)
Apreventativemeasureisameasurewhichisimplementedtorectifythecauseofapotentialerror,oranother,potentiallyundesiredsituation.
Acorrectivemeasureisameasureimplementedtorectifythecauseofadetectederror,oranotherdetectedundesiredsituation.
8.2Monitoringandmeasuring
8.2.1Measuringandmonitoringofcustomersatisfaction
DeterminingefficiencyoftheQMsystemsisachieved,amongstotherthings,bymeasuringcustomersatisfaction.
Thecustomersurveysareconductedbythesalesdepartmentbywayof„customersurvey“formstobecompletedinwriting.
Dataformeasuringcustomersatisfactionisimplementedinthemanagementevaluation.Customersatisfactionrelatesdirectlytotheendbuyerortheauthoriseddealer.
8.2.2Internalaudit
Purpose:
Internalauditsareperiodicalchecksofthequalitymanagementsystemforcompleteness,efficiencyandusefulness.Atthesametime,theyaredesignedtomonitorcomplianceofthequalityinstructions,andwherenecessary,topinpointvulnerabilities,determinetheircausesandimplementcorrectivemeasures.
Scopeofvalidity:
Thisprocedureoftheinternalsystemauditisappliedbyallinternalpositionswithinthecompanyinvolvedwithproductdevelopment.
Definitionofterms:
Systemaudit:
Assessmentofefficiencyofthequalitymanagementsystemoritselementsbywayofanindependentanalysis
Auditor:
Personresponsiblefortheimplementationofaqualityaudit
Qualityaudit:
Assessmentofefficiencyofthequalityassurancebywayofanalysisofaspecificnumberofendproductsand/orparts,orassessmentofthequalityassurancebywayofassayingexpertiseofthepersonnel,andcomplianceandusefulnessofcertainprocedures.
Procedure:
Thecompanymanagementhasherebydecreedthatscheduledandunscheduledinternalsystemauditsaretobeimplementedinaccordancewiththefollowingscope:
ScheduledsystemauditsaretobeimplementedinaccordancewithanauditprogramdevisedbytheQAmanagement.Thisprovidesinformationregarding
-theareaswhicharebeingassessed,
-deadlinesofthesystemaudits(includingsubsequentauditsnecessaryforthemonitoringofcorrectivemeasures)
Unscheduledsystemauditsandqualityauditsthenbecomenecessarywherever
-essentialchangesintheQMmanagementandproceduralelementshavebeeninitiatedor
-thereisariskthatqualityrequirementsfortheproductarenolongerbeingfulfilled
-deviationsorseriousfindingshavebeenascertainedintheQMsystemoritselementsfollowingtheimplementationofascheduledsystemaudit.
Salesandshippingaudit:
AuditsofthesesectorsareincludedwithintheimplementationoftheCOP-inspections.
ThecapitalsandproceduresdefinedintheQM-handbookaretobeassessed:
-Qualitymanagementsystem
-Responsibilitiesofthemanagement
-Managementofresources
-Productrealisation
-Measuring,analysisandimprovement
IftheaforementionedQMelementshaveadirectinfluenceonproductsafety,ontheenvironmentoronworkingsafetyorhealthprotection,relevantpriorityshouldbeaccordedtotheassessments.
Theassessmentalsoencompasses
-areviewofspecificationsprescribedbytheindividualspecialistareasforimplementationofthemeasuresapplyingthequalityrequirements
-implementationofthemeasuresapplyingthespecificationsprescribedbytheindividualspecialistareas.
Prerequisitesforpersonnel:
Systemauditsandqualityauditsaretobeimplementedbypersonsindependentofthesectorsbeingaudited.Theauditteammustbeassembledinaccordancewiththetaskformulationandtherespectivescopeoftheaudit.Eachmemberoftheteammustpossesstherelevantqualifications,wherebytheyhavedemonstratedsufficientknowledgeandhaveundergonethoroughinstructionregardingtheauditingtasksassignedtothem.
Documentation(auditreport):
Inconclusionoftheinspection,anauditreportmustbecompiledwhichclearlydefinestheactualstatusasaresult.Information,observationsanddeviationsaretobeallocatedinaccordancewiththeseverityoftheobjectionandcause,takingtherespectivestandardintoconsideration.
Adeadlinefortherectificationofeachindividualobjection,aswellasthepositionresponsibleforthisrectification,mustbespecified.Thedeadlineforthesubsequentaudit,forwhichthecorrectivemeasuresaretobeimplemented,istobedeclared.Itisimperativethattheauditreportsarethensubmittedtothemanagement.
Otherapplicabledocumentation:
Qualityauditsaretobeimplementedonthebasisofproceduralinstruction
QSA217-1,"
Internalqualityaudits"
whichregulatestheparticularsandreferstotherelevantstandards(ISO19011)..
8.2.3Monitoringandmeasuringprocesses
Measuringandmonitoringofprocessesrelatestothebusinessprocesses(processesandproceduressuchassales,development,planning,orderprocessing),aswellasproductionprocesses.
TogaugeefficiencyoftheQMsystem,measuredparametersaredefinedforimportantbusinessprocessesintheaffiliatedproceduralinstructions.Thepersonsresponsiblefortherespectiveprocessesarealsoresponsibleforgenerationandevaluationofthedata,aswellasforreportingthekeyfiguresascertained.Thepersonsresponsiblefortheprocessesaredesignatedintheorganisationplan.Thekeyfiguresarereportedintheintervalsprescribedbythemanagementandarerelayedformanagementevaluation.
Therespectivepersonsresponsiblefortheprocessesarealsoresponsibleforcontinuousevaluationandimprovementoftherelevantprocesses.
Improvementmeasuresaredocumented.
Furtherneedforimprovementisdefinedwithinthecourseofmanagementevaluationbasedontheexistingactualdataandplanningdata.Ifnecessary,temporaryprojectteamsareappointedfortheimplementationofimprovementmeasures.
(seechapter5.6„Managementevaluation"
)
Measurementsforproductionprocessescanrelatetoprocessparameterswhicharemonitoredtoensureconformityoftheproducts(e.g.temperature,pressureetc.).Thesemeasurementsaredefinedduringthecourseofprocessplanninganddevelopment.MeasurementsformonitoringofproductionefficiencyaredefinedinQSA207-1„Query,offerandorderprocessing“.
8.2.4Monitoringandmeasuringoftheproduct
Afixedprocedurefortheplanningandimplementationofqualityinspectionsduringtheproductdevelopmentphasesensurethatdeviationsinstipulatedrequirementsareascertainedatanearlystageatthepointoforigin,thaterrorscanberectifiedwithminimumexpenditureandcorrectivemeasuresimplemented.
Thescopeofvaliditycoversallpurchasedmaterialsandproducts,allproductdevelopmentphasesandthestart-upandutilisationphase.
Definitionofterms
Self-inspection:
Stageofthequalityinspectionnecessaryforqualitycontrolcarriedoutbytheoperatorsthemselves
Intermediateinspection:
Qualityinspectionsduringtherealisationofaunit
Finalinspection:
Lastofthequalityinspectionspriortohandoveroftheunittothereceiver
Receivinginspection:
Approvalinspectionofadeliveredproduct
Qualityinspection:
Ascertainmentofthedegreetowhichaunitfulfilsthequalityrequirements
Craneinspection:
Inspectionsincompliancewithtradeassociationdirectives"
BGVD6Cranes"
.
Procedure
Receivinginspection
Thedeliveryofexternally-manufacturedpartsisresultedinthereceivedgoodsdepartment.
Ifadeliveryisnotsubjecttoinspection(Skiplot),thedeliverycanbestoredappropriatelyortransferreddirectlytoitsplaceofuseinproductionorassembly.
ThedefinitionsforthereceivinginspectionarespecifiedinaccordancewithQSA206-3andQSA241ff.Dynamicsamplingandregularityofsampletesting(attributiveorvariablesinspection)canbeobtainedfromhere.
Deliverieswhichhavepassedthereceivinginspectionsareindicatedonthedeliverynotew