商务英语考试BEC中级模拟练习题10.docx

商务英语考试BEC中级模拟练习题10.docx

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商务英语考试BEC中级模拟练习题10

2019年商务英语考试BEC中级模拟练习题10

单项选择题1、根据下面资料，回答题TheBankwithIdeasWithseveralhundreDyearsofhistorybehindit,theAPLBankhasfewproblemsin（0）....B......businessesthatitisAreputableanDsecure（19）......ofA．rangeofbankingservices．Now,itisdemonstratingtobusinesscustomersthatitisflexibleanDresponsiveenough.to（20）......theirchangingneedsinthe21stcentury.BaseDinLondon,APLoffersbankingservicestobusinessesthroughouttheUKviA．itsbranch（21）......Mostcustomerserviceprovisionis（22）.....outbypersonalaccountmanagersbaseDinlocalbranches,togetherwith（23）.....staffatcompanyheadquarters．Animportant（24）.....．forAPLhasbeentomakeiteasyforcustomersto（25）......businesswiththebank．Theycancontacttheiraccountmanagerbydirectlineoremail;ifthemanagerisonholiday,A．carefullychosencolleaguebecomesthe"accountcontact"and（26）.....．withthecustomerduringthemanager's（27）.....．Inaddition,forthosewhowant（28）.....totheirbankatanytimeofdayornightthereisnowA．24-hourphone-baseDservice.InordertoremaincompetitiveanDbuilDcustomerloyalty,thebankguaranteestoturnarounDurgentloan（29）.....．within24hours．ThisfocusonthecustomerhasalsobeenA．driving（30）....．inAPL'srecruitmentanDdevelopmentpolicy．Forexample,newlyinducteDstaff（31）......A．"customerservicereview"tofinDoutwhatitisliketobeontheothersideofthedesk,askingtoborrowmoney．Together,these（32）......inbankinghaveachieveDexcellentresults．Thecustomer（33）.....．isgrowingfast,anDlastyearthebankgaineD36,000newbusinessaccounts.（19）选A．producerB．supplierC．providerD．giver2、根据下面资料，回答题SettingupanAppraisalSchemeAppraisalscanbeawonderfulopportunityforyourstafftofocusontheirjobsandmakeplanstodeveloptheirunusedpotential.（0）....G...So,ifyouhavedecidedthatanappraisalschemeshouldbesetupinyourcompany,youneedtoestablishsomeformalproceduresandmakesomedecisionsbeforeyoubegin.Evenifyourcompanyalreadyhasascheme,youneedtoconsiderwhatyouwanttoachieveandhowyouaregoingtodothis.Firstofall,youneedtodecideonyourkeyobjectivesandtherealpurposeofyourscheme.（8）Aschemeshouldneverbeintroducedatatimeofredundancies,orsimplyforprofitorcompetitiveedge,becausethiswillcreatefearandalienatestaff.Thenextstepistodecidehowtheschemecanmostsuccessfullybemanaged,Itisessentialthatallseniorstaffarecommittedtotheprocessandwillingtomakeapositivecontribution.Thepersongivenresponsibilityfordesigningtheschemeandtheappraisalformsneedstohaveknowledgeofallroleswithintheorganization.Heorshemustalsobeawareofemployees'potentialneeds.（9）Heorsheshouldbesomeonewhoistrustedandwhomstaffwillturntoiftheyareconcernedabouttheirappointedappraiserortheappraisalinterview.Thedesignoftheschemeshouldindicatewhowillbeappraisingwhom.Thisneedsgreattactandsensitivity.First,rememberthatnomanagercaneffectivelyappraisemorethansevenoreightpeople.Itisequallyimportanttorememberthat,ifsignificantnumbersofstaffareappraisedbysomeonetheydislike,orbyapersonwhosevaluestheydonotshare,thesuccessofyourschememaybethreatened.（10）Sobearthisinmindfromthebeginningand,ifnecessary,establishanappealsprocedure.Havingdecidedonyourpolicyandwhowillappraisewhichmembersofstaff,youneedtocommunicatethisinthesimplestpossibleway.Avoidlengthydocuments-fewpeoplewillreadthem.（11）Mostorganizationschooseaperson'slinemanagertobetheappraiser.Thiscanbeseenasanopportunityorathreat,sobereadytoconsideralternativesifnecessary.Onceyouhaveestablishedtheappraisalprocess,makesurethatappraisalinterviewstakeplaceataconvenienttime,andideallyonneutralground.Itshouldbeborneinmindthatsomeappraisalsmayinvolvethedisclosureofconfidentialinformation.（12）Thesewillshowthedecisionsthatweretakenduringtheinterviewandwillalsoindicateanynewperformancetargetsthathavebeenagreed.A．Itisimportanttoselectamanagerwhocandealeffectivelywithanysuspicionsstaffmayhaveaboutappraisals.B．Suchameasurecanalsoreduceinsecurityandunitestaffinrecognizingthepositiveelementsofappraisal.C．Havingevenonestaffmemberinsuchapositionmayaffecthowothersrespondtotheprocess.D．Ideally,thisshouldbetoprovideasupportiveframeworkthataidsstaffdevelopment.E．Simplymakesurethatstaffknowwhowillappraisethemandwhy,andwhatformtheinterviewwilltake.F．Itisthereforeimportanttodecidewhowillhaveaccesstowrittenrecordsoftheappraisal.G．Theycanalsobeameansofgettingthepestoutotstart,bothasindividuals,andasteammembers.（8）应选填空题3、

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