奖罚扣分制度Reward points system.docx

奖罚扣分制度Reward points system.docx

《奖罚扣分制度Reward points system.docx》由会员分享，可在线阅读，更多相关《奖罚扣分制度Reward points system.docx（17页珍藏版）》请在冰豆网上搜索。

奖罚扣分制度Rewardpointssystem

奖罚扣分制度（Rewardpointssystem）

Youmusthaveseriousmeetingsbeforeclass

Theheadwaiterisresponsibleforcheckingtheappearanceofthestaff

Followingtheforeman'sarrangement,theappealmustbeobeyedfirst.

Meetingcontent:

workrollcallconcludedyesterday,todaythefocusoftheworkarrangement,themealtoday,estimatecleartoday,twitterpushtoday,personalhygieneGrooming,the"scholar'sfourjewels"waitercheck,moodadjustment.

Healthmanagementsystem

Onceaweek,therestaurantwillbecheckedoutbytherelevantmanagers,andtheenvironmentalhygieneandpersonalhygieneofthehotelwillbecheckedandrecorded.

Personalhygienestandard

1.towashtheirhands,nails,donotstaylongfingernailspaintedandcolorednailpolish;washbath,Qinhuanwashbedding,regularbrushingservicework.

2.workinghoursarenotsuitableforjewelry（suchasearrings,rings,necklaces,chainsofhandsandfeet）

Theworkcardmustbewornabovetheleftchest.Itshouldbestraightandbright.

3.workhoursmustbewearingoveralls,neat,clean,nowrinkles,brokenoropenplacetofill.

4.waiterhairsidebuttheear,butafterleadingfromtheeyebrow,leavingnoHairColoringtemples.

5.waitressshouldnotgiveshoulderodororsprayperfume.Donotwearfalseeyelashes,notconcentrated

Two.Environmentalsanitationstandard

The1.restaurantshoptodailycleaning;ensurethatallpublicfacilitiesareclean,neatandbright.

2.glassdoorsandwindowsshouldbekeptcleanandbright.Nostains,watertraces,watermarks,fingerprints,fingermarksarerequired.

3.windows;irregularlyarrangedbytheforeman,dutyattendantSassafraswash,keepclean.

4.theground;nodebris,notrace,nooil,light.

5.readytoeatcabinet:

Diningcabinets,goodsarrangedneatly,nopersonalsupplies,clean,nooilstains.

6.tablesandchairs:

nodust,nooilstains

7.thedecorationsandplantsshouldbecleanedregularly,andtheleavesanddebrisshouldberemoved.

Three.Sanitationoftableware

1.washcleanandbright,notracesofoilstains.

2.canbeplacedinaccordancewiththespecificationsofdisinfectioncabinetsdisinfection,weeklyregulardisinfectionofalltablewareonce.

Four,workhygiene

1.workinghoursintheworkplacemaynotbedrinkingandsmoking,nospittingprohibitedfood,customersfacesneezecough,nolitteringofwastepaperaboutteacup.

2.strictlyprohibittheuseoftablewareandfoodfallingfromtheground.

3.fingerscannotbeindirectcontactwithfood,nottotouchthecup,bowl,chopsticksandspoonsoupfrontpart.

Rewardsystem

First,rewardsystem:

1,praisedbyguests,goodserviceattitude.（plus5points）

2,activeenthusiasm,serviceoutstandingperson.（plus5points）

3.Pickupthelostitemsandhandthemtothebarorowner.Plus5points

4,taketheinitiativetobeardirty,tiredandbitterworkers.Plus5points

5,canbeargreatgrievances.Plus5points

6,putforwardgoodsuggestionstothecompany（restaurant）,afteradoption,tothepresenter.Give5points

7,workconscientiouslyandresponsible,workactively,willingtohelppeople.Plus5points

8,theyearthefullattendancededication,outstandingperformance.Plus10points

9,reasonablehandlingdiningcomplaints,toavoidtheintensificationofcontradictions.Plus10points

10,activemaintenancefacilities,saveconsumption.Plus5-20points

11,toimprovetheservicequalityofourcontribution.5-20points

12,innovativemealmode.10-50points

13,improvebusinesslevel,workresultshaveremarkableresults.10-50points

14,invarioustechnicalcompetitions,forourshoptohonor.30-100points

Two,punishmentsystem:

1,late,leavingearly,adeductionmonthattendancebonus,deducted5points,1-5minutes,5-10minutes,10-30minutes,10pointsdeduction,deductionof20points,30minutesbyabsenteeism,openapenaltythree.Theresignationmustbe30daysinadvancetowriteawrittenreport,otherwisenottopay;

2,improperdress,improperdecoration,poorpersonalhygienehabits.Deduct2points

3,thetableisnotstandardized,healthisnotcomplete,thevalueoftheexaminationisnotcareful.Deduct2points

4.serviceoperationisnotstandard.Deduct1points

5.donotobeythearrangement,go-slow.Deduct5points

6.damagecompensationtablewareitems.

7.serviceerror,knockfoodandwatering,dirtycustomerclothes,buckle5points

8.makeaphonecallwithoutauthorization,

Privaterestaurantpublicproperty,deducted2points

9.platformisnotstandard,braggingchat,buckle2points

10.customercomplaintsserviceweek,buckle5points

11.misconduct,stealingotherpeople'sgoods,deduct10points

12.pairsofPanphenomenon,foundoncededucted3points

13.workinthediningroomwithoutfood,buckle5points

14.intentionalwastecausesrestaurantloss,deduct5points

15.makeuseoftheworktoseekpersonalinterests,deduct10points

16.hoursoffightingbooing,deducted20points

17.workerrorscausedbypersonalreasons,deduct2-10points

18.buythewronglist,buythemissinglist,runasingle,responsibleforyourself.

19.novisitorsintheofficehours,notallowedtobringfriendsintotherestaurantchat,play.Deduct3points

20.mobilephoneshutdownduringworkinghours,specialcircumstancesinadvancerequest,withoutaskingfor2points

Lobbymanagementsystem

1,eachjob,unifiedobedienceforemanmanagementmobilization.

2,theuseandpurchaseofgoodsmustbeapprovedbythesupervisor.

3,dressneatly,civilizedpolite,serviceenthusiasm,donotsaydirtywords,rudewords.

4,standbackquickly,welcome,overTaiwancheckoutquickly,clearly,notforthewrong,wrongorderdishes,donotrunsingle.

5,rememberthenamesofvegetables,servingdishquickly,gently,withthecustomertofinishedservingdishes.

6,complywiththe"foodhygienelaw",takeabath,cutnails,changeclothes,donotwearhandornamentswork,donotspiteverywhere,throwscrapsofpaper,dailycleaning,weeklyclean-up.

7,don'tGang,crossthehead,ear,chat,boast,worknotshouting,runningreadingnewspaper.

8,nogamblinginthebusinessfield,playingcards,andnaked.

9,dothecleaningfastandclean,shallnotaffectthecustomertodomeal,customerrequirementsandopinionscanbe,do,donotimmediatelyreporttothehigher,andforbidsanyemployeeandguestconflict,createagooddiningenvironment.

10,thecustomerhasnotcompleted,thedutystaffcannotleaveorintentionallycold,neglect,difficultcustomers.

11,Shijinbumei,foundthatcustomersforgottenitemsshouldbereportedimmediately,andtothesuperior.

12,closedwaterelectricity,eliminatechangliushui,longlight,longfire.

13,attendthetrainingandvariousexaminationsontime,notexcuseabsent,lateandleaveearly.

14,nocliques,engageinsmallgroups,smallgangs,Nogossip,smallwords,angrywordsdonotsowdiscord.

15,morethanthehopethatallemployeesabideby,suchasillegalpunishmentweregiven5-50yuan,dismissal,transferredtojudicialorgansviolatesthecriminallaw.

Dormitorymanagementsystem

Inordertostandardizedormitorymanagement,letstaffhaveaclean,quiet,safeandcomfortablerestenvironment,specificmanagementsystem:

1,dormitorymanagementbythecompetentmanagermaster,maleandfemaledormitoriesarerespectivelyprovidedalong,clearresponsibility,responsibleforthelayerstogethertograspthedormitorymanagement.

2.Takecareofindoorandoutdoorpublicfacilities,andnotdamageorlosepublicgoods.

3,menandwomenroomtosleep,self-esteem,nosleeptopassthroughthemixingchamber,unhealthybooksandDVDvideoetc..

4,savewater,electricity,isstrictlyprohibitedtopullprivatewire,socket,strictlyprohibittheuseofelectricfurnace,electrickettle,electriccookerandotherequipment,nosmokingonthebed,putanendtoallfireaccidents.Payattentiontoarsonsafety.

5,payattentiontohygiene,keeptheindoorenvironmentclean,notdumpingsewage,food,fruit,cigarettebutts,scrapsofpaper,nospitting,clothingandtypesofutensilsorderly,andlockthedoor,anti-theft.

6,obeytheroomarrangement,goodpersonalandindoorhealthduty,dailycleaning,weeklycleaning.

7,nogambling,fingertrouble,loudnoiseandhinderothersrestactivity.

8,solidarity,nocliques,saynothingofgossip,provokethings.

9,forbidnondormitorypersonnelstayinthedormitory.

10,abidebytheschedule,entertainmenttimeshallnotexceed24,inadditiontothestaffonduty,otherpersonnelmustreturntothedormitoryontime,otherwiseregardedasabsenteeism,openapenaltythree,andwritechecks.

Kitchenmanagementsystem

Contentsandstandardsofkitchenhygiene

1,seasoningcabinet:

neat,clean,nodebris.

2,sidedishes:

materialcansclean,neat,freshmaterials,vegetablesneat,nodirt,noblood,notracesofwater,noprivategoods.

3,pot:

clean,nopastepoint,potsidewithoutblackash.

4,thestovehearthclean:

nogrease,noblacksmokeflame.

5,waterleakage:

nodebris,nogrease,waterflow.

6,stainlesssteelappliancesappliances:

light,nogrease,watermark."

7,seasoningrack:

solidseasoningintheback,liquidseasoninginfrontofthetableclean,nodebris,spicesarenotmixed,brightcans.

8,refrigerator:

neatandclean,thenormaloperationofthemachine,thewindleavesclean,aquaticproductsandpoultry,rawmeatseparatelystacked,structured;sealthongnosludgeandbloododor,attentiontodefrost.

9,freshrefrigerator:

insideandoutsideneat,clean,rawandcookedseparately,themachinerunsnormally,noprivateproductsintherefrigerator.

10,wall:

brightandclean,withoutanytraceofwater,