国家开放大学电大《管理英语4》网考形考任务题库及答案Word格式.docx

国家开放大学电大《管理英语4》网考形考任务题库及答案Word格式.docx

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—________________.选择一项：

A.That＇agoodideaB.No,IalreadyhaveplansC.I＇dloveto,butI＇mbusythisweek题目3______hisangertheemployeescalledhimMr.Thunder,buttheylovedhim.选择一项：

A.DuetoB.InspiteofC.Because题目4______managersspendmostoftheirtimeinface-to-facecontactwithothers,buttheyspendmuchofitobtainingandsharinginformation.选择一项：

A.NotonlyB.DonotonlyC.Notonlydo题目5ATTfoundthatemployeeswithbetterplanninganddecision-makingskillswere______tobepromotedintomanagementjobs.选择一项：

A.morelikelyB.morelikeC.moreunlikely题目6二、阅读理解：

根据文章内容，判断正误（共50分）。

WhoKilledNokia?

Nokiaexecutivesattemptedtoexplainitsfallfromthetopofthesmartphonepyramidwiththreefactors:

1）thatNokiawastechnicallyinferiortoApple,2）thatthecompanywascomplacentand3）thatitsleadersdidn＇tseethedisruptiveiPhonecoming.Ithasalsobeenarguedthatitwasnoneoftheabove.Nokialostthesmartphonebattlebecauseofdivergentsharedfearsamongthecompany＇smiddleandtopmanagerswhichledtocompany-wideinertiathatleftitpowerlesstorespondtoApple＇sgame.Basedonthefindingsofanin-depthinvestigationand76interviewswithtopandmiddlemanagers,engineersandexternalexperts,theresearchersdiscoveredacultureoffearduetotemperamentalleadersandthatfrightenedmiddlemanagerswerescaredoftellingthetruth.Thefearthatfrozethecompanycamefromtwoplaces.First,thecompany＇stopmanagershadaterrifyingreputation.SomemembersofNokia＇sboardandtopmanagementweredescribedas“extremelytemperamental”andtheyregularlyshoutedatpeople“atthetopoftheirlungs”.Itwasverydifficulttotellthemthingstheydidn＇twanttohear.Secondly,topmanagerswereafraidoftheexternalenvironmentandnotmeetingtheirquarterlytargets,whichalsoimpactedhowtheytreatedmiddlemanagers.Topmanagersthusmademiddlemanagersafraidofdisappointingthem.Middlemanagersweretoldthattheywerenotambitiousenoughtomeettopmanagers＇goals.Fearingthereactionsoftopmanagers,middlemanagersremainedsilentorprovidedoptimistic,filteredinformation.Thus,middlemanagersdirectlyliedtotopmanagement.Worse,acultureofstatusinsideNokiamadeeveryonewanttoholdontovestedpowerforfearofresourcesbeingallocatedelsewhereiftheydeliveredbadnewsorshowedthattheywerenotboldorambitiousenoughtoundertakechallengingassignments.Beyondverbalpressure,topmanagersalsoappliedpressureforfasterperformanceinpersonnelselection.Thisledmiddlemanagerstooverpromiseandunderdeliver.Onemiddlemanagertoldusthat“youcangetresourcesbypromisingsomethingearlier,orpromisingalot.It＇ssaleswork.”Whilemodestfearmightbehealthyformotivation,abusingitcanbelikeoverusingadrug,whichrisksgeneratingharmfulsideeffects.Toreducethisrisk,leadersshouldcoordinatewiththevariedemotionsofthestaff.Nokia＇stopmanagersshouldhaveencouragedsafedialogue,internalcoordinationandfeedbacktounderstandthetrueemotionintheorganization.操作提示：

正确选T，错误选F。

1.NokialostthesmartphonebattlebecauseitstechnologyisnotasgoodasthatofApple.（F）2.Nokia＇smiddlemanagerswerefranktotellthetruth,butthetoponesdidn＇tlistentothem.（F）3.Nokia＇stopmanagersweretoomoodytohearanythinggoodbutharsh.（T）4.MiddlemanagersinNokiadeliveredresultsmorethantheypromisedearlier.（F）5.Nokia＇stopmanagersshouldhavehadbetterconversationtechniquestoencourageinternalcoordinationandtruth.（T）形考任务2第一套一、选择填空题（每题10分，共5题）题目1—Willyougoonapicnicwithustomorrow?

—____________________.选择一项：

A.Yes,butI＇llhaveEnglishclassesB.Sorry,IhaveanappointmentwithDr.BrownC.I＇mafraidIhavenoidea题目2—Ifyoucan＇tsaywhatyou＇vecometosayatthemeeting,what＇sthepoint?

—____________________,butIthinkyoumightneedtochangeyourapproachsomewhat.选择一项：

A.IamnotsureB.IcanseethatC.Iknowthat题目3EverytimeItriedtosaysomething,hewould______tosomethingelse.选择一项：

A.moveoffB.moveonC.moveover题目4Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorableterms__________colleaguesandcustomerscangraspandactupon.选择一项：

A.whenB.thatC.who题目5WhenthemessagefinallyreachedtheCommandCenter,it__________“mutated”tobecome—“Sendthreeandfour-pence,we＇regoingtoadance.”选择一项：

A.wasB.hadC.have题目6二、完型填空（共50分）操作提示：

通过下拉选项框选择正确的词汇。

WhatWeHaveHere:

AFailuretoCommunicateItistheweirdestthing.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimesseemslikeitismoredifficulttoconnect—andstayconnectedwithanyone.Shouldyoushootoffanemail?

Tapoutatext?

PostaprivatemessageonFacebook?

WriteontheirFacebookwall?

Skype,poke,pingorconjurethemuponadigitaltincanphone?

Andonceyoureachsomeone,youwonder:

Ishepayingattention?

Howdoyouknow?

Evenwiththetechno-easeofcountlesscommunicationdevices,conversationscanstillbetroublesome.Questionsareaskedandansweredoutoforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.Feelingsarehurt.第二套一、选择填空题（每题10分，共5题）题目1—Howcanyouexplainthelatestsituation?

—____________________,Iknowitisallmyfault.选择一项：

A.SorryB.ExcusemeC.I＇mafraid题目2—Howdidyourmeetinggoyesterday?

—____________________actually,itwasreallyfrustrating.选择一项：

A.NotsogoodB.VerygoodC.Nothingspecial题目3Intoday＇senvironment,__________peopleareoftenburnedout,it＇simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.选择一项：

A.whereB.whenC.while题目4Whatyouneedtodoistokeepthingsshortandsweet,justthe______.选择一项：

A.questionsB.topicsC.highlights题目5He＇sleftnow,butproductivityhasn＇t______thatmuch.选择一项：

A.carriedonB.caughtupC.pickedup题目6二、阅读理解：

根据文章内容，完成选择题（共50分）。

CommunicationFailureThemeaningof“communication”goesalotdeeperthanpeopleoftenthink.Communicationisaboutconceiving,sending,receiving,andinterpretingmessagesaswellasconfirmingreceptionofthesemessages.Afailureatanypointinthischaincanresultinineffectivecommunication.Ineffectivecommunicationcanbedisastrous.ThereisafamousstoryofaBritishArmyCommanderwhosentthemessage“Sendreinforcements,we＇regoingtoadvance.”backtohisCommandCenter,throughalongchainofsubordinates.WhenthemessagefinallyreachedtheCommandCenter,ithad“mutated”tobecome--“Sendthreeandfour-pence,we＇regoingtoadance.”Thereinforcementsneverarrived.Youcandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplayChineseWhisperswithmorethan20people.Itishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.-Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringenoughintelligenceaboutitsmarketor（mostoften）,theinformationisnotreachingtherightpoints.Thefirmwillnotbeallocatingresourcesinstepwiththeshiftsindemand.Ifdemandisrisingbutthefirmissufferingfromallocativecommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.Iftheinversehappens,therewillbeasurplusofstocksandoverstaffing.-Thesecondtypeisexecutivefailure,wherecommunicationtotriggerspecificevents/actionsiseitherlate,lackingorinerror.Thesymptomsofthisareagenerallossofdirectioninthecompanyordepartments,alossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlateornotatall.-Thefinaltypeishumanfailure.Thisoccurswhenthegeneralcultureofabusinessortherelationshipsbetweenparticularindividualsordepartmentsdonotfostereffectivecommunication.Thisleadstoalienatedstaff,anincreaseinstaffturnover,anincreaseinabsenteeismandgeneralfrustrationamongstaff.Creativity,especiallythatwhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.操作提示：

通过题目后的下拉选项框选择正确答案。

1.Confirmingreceptionofthesentmessagesmeans.A.themessagesaresenttorightreceiversB.themessagesarecorrectlyunderstoodC.themessagesarecorrectlyunderstoodbyrightreceivers2.InthefamousBritishArmyCommanderstory,whichstepprobablydidNOTgowronginthecommunicationchain?

A.Conceiving.B.Sending.C.Receiving.2.WhatisChinesewhispers?

A.WhowhispersinChinese.B.Agametopassmessagearoundinawhisper.C.Chinesepeoplewhodon＇tnormallytalkveryloudly.3.AllocativefailuredoesNOThappenwhen.A.therightinformationgoestotherightplaceB.acompanygathersfalseinformationC.thecorrectinformationisnotreceivedbytherightdepartmentorperson5.Accordingtothepassage,whichofthefollowingcasesdoesNOTbelongtohumanfailure?

回答A.Decreasingcreativityacrossdepartments.B.Inadequatecommunicationbetweendepartments.C.Increasingcustomercomplaints.第三套一、选择填空题（每题10分，共5题）题目1—Ifyoucan＇tsaywhatyou＇vecometosayatthemeeting,what＇sthepoint?

A.IamnotsureB.IcanseethatC.Iknowthat题目2—Howdidyourmeetinggoyesterday?

—____________________actually,itwasreallyfr