员工满意度中英文对照外文翻译文献.docx
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员工满意度中英文对照外文翻译文献
文献信息:
文献标题:
EmployeeSatisfaction:
CommunicationCompetenceandLeadershipOrientedApproach(员工满意度:
沟通能力与领导导向)
国外作者:
IKSuher,CSBir,EEngin,BEAkgoz
文献出处:
《InternationalJournalofInnovativeResearchand
Development》,2016,5(5):
194-202
字数统计:
英文3265单词,19231字符;中文5450汉字
外文文献:
EmployeeSatisfaction:
CommunicationCompetenceandLeadershipOrientedApproach
AbstractThisresearchexploreswhetherornotrelationshipsbetweensupervisorcommunicatorcompetences,leadershipstyle(Task-orientedvs.Relation-oriented)andemployeejobandcommunicationsatisfactionexist.Participantsare126graduatestudentswhoworksfor(52malesand74female)avarietyoforganizationsinTurkey.Thefindingssignifythatthereisincontrovertiblypositiveandstrongrelationshipbetweensupervisorcommunicationcompetenceandemployeecommunicationsatisfaction.Inasimilarway,relationalleadershipstylehasstrongeffectonemployeecommunicationsatisfaction.Ontheotherhand,theresultsindicatethatweakrelationshipbetweentask-orientedleadershipstyleandjobandcommunicationsatisfaction.Accordingtheresultscommunicatorcompetenceisthestrongestsignificantstandardizedregressioncoefficientwiththejobandcommunicationsatisfaction.
Keywords:
Employeecommunication,communicationcompetence,leadership
style
1.Introduction
Employeesatisfactioninfluenceanindividual'scommitmenttothecompanyandalsoithaseffectonemployeeperformanceandbusinesssuccess.Employeebehaviorandsatisfactionarehighlycorrelatedtotheorganizationsuccessandbecauseofthisreasontheresearchesonemployeesatisfactionisquiterich.Pincus(1986)investigatedtheeffectofcommunicationsatisfactiononjobperformance,Helm(2011)studiedaboutemployees’impactoncorporatereputation,CravensandOliver(2006)mentionedemployeesaskeyfactorofreputation,AntoncicandAntoncic(2011)andDuboffandHeaton(1999)specifiedhowemployeesatisfactionisimportantonbusinessgrowth,Bulgarella(2005),Hannaatall.(2004)remarkedthatemployeesatisfactionisavitalaspectforcustomersatisfaction,Brownetal.(1996)foundoutthatpositiveemployeebehaviorhasstrongandpositiveeffectoncustomersatisfaction.Kattaraetal.(2014)publishedastudyaboutimpactofemployeebehavioroncustomers'overallsatisfaction.
Employeesatisfactioncontainsbothcommunicationandjobsatisfactionanditisinfluencedbymanydifferentfactorslikeleadershipstyleandthequalityofcommunicationwithleaders.Increasingtheeffectivenessofleader-employeecommunicationcanhelptostrengthenlevelsofemployeesatisfaction.
2.LiteratureReview2.1.CommunicationCompetence
Communicationcompetenceisabouttheknowledgeandwisdomofusingapplicablecommunicationskills.Communicationcompetenceisnotjust
understandingpropercommunicationskillsbutalsotheabilitytoapplyandadaptthatknowledgewhencertainsituationsmayemergeunexpected(CooleyandRoacch,1984:
25).Communicationcompetenceisconsideredtocontainbothcognitiveandbehavioralaspects(Rubin,1985).Understandingthatcommunicationcompetencecontainsthesetwoaspects,thenbeingsociallyinformedandperceptiveisakeyfactorinbeingacompetentcommunicator.Light(1989)consideredfundamentalconstructsofcommunicationcompetenceasfunctionalityofcommunication;sufficiencyofcommunication,knowledge,judgmentandskill.Spitzberg(1983)believedthatcommunicationcompetenceinvolvedknowledge,motivationandskillasasystemthatrelatesandconnectstooneanother.Inordertobemutuallybeneficenttooneanotherinarelationship,communicationcompetenceisanecessarytoolwhichconsistsofcognitive,attitudinal,emotionalandbehavioralknowledge(B-Ikeguchi,2014).Inordertoreachpersonal,educational,vocationalandsocialgoals,communicationcompetenceisakeyqualitythatanindividualneedinordertoattainsuccessinlife(LightandMcnughton,2014:
1).
2.2.Leadership
Yukldefinedleadershipas“theprocessofinfluencingotherstounderstandandagreeaboutwhatneedstobedoneandhowtodoit,andtheprocessoffacilitatingindividualandcollectiveeffortstoaccomplishsharedobjectives”(2016:
8).Leadershipisnotjustatrait,itisrecognizedasaprocesswhichindividualsinfluencepeopleinordertoreachcertaingoalsandobjectivesasaunit(Sharmai,Jain,2013).Bryman(1992)consideredleadershipastheabilitytodirectpeopletowardscertaingoalsforanorganization.
Inliterature,leadershipisconsideredtobedividedintotwoseparatefunctions;Task-orientedleadershipandrelation-orientedleadership(Taberner,Chambel,Arana,2009).Task-orientedleadershipfocusesonorganizing,planningandcoordinatingthenecessaryjobsneededoftheteamorindividualemployeeswhereasrelation-orientedleadershipfocusesonthemot