对客句型Word文档格式.docx
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答语:
It’snothing.Don’tworryaboutit.
Don’tmentionit.
Thatdoesn’tmatter.
三．感谢:
1.Thankyouverymuch.
2.Thankyouforyouradvice.
3.That’sverykindofyou.
4.Thankyouforstayinginourhotel.
答语:
Youarewelcome.Notatall.
That’sallright.It’smypleasure.
四．提供帮助:
1.HowmayIhelpyou?
2.CanIhelpyou?
3.IsthereanythingIcandoforyou?
五．告别:
1.Goodbyeandhopetoseeyouagainsoon.
2.Hopeyou’llhaveanicetrip.
3.Wishyouapleasantjourney.
4.Goodnight.
5.Seeyou.
六．指路用语:
1.Goupstairs/downstairsplease.
It’sonthesecond/thirdfloor.
2.Excuseme,Whereisthewashroom（restroom）?
Excuseme,Whereistheelevator（lift,clnic,restaurant）?
3.Thisway,please.
Afteryou,please.
Letmeshowyoutothe…
Pleasegostraightahead,It’soverthere,ontheleft/rightside.
七．管家部常用语:
1.Goodmorning,Housekeeping.＊＊’speaking,MayIhelpyou?
2.Housekeeping,MayIcomein?
3.Wouldyoupleaseleaveyourlaundryinthelaundrybag.
4.Wouldyoupleasewaitafewminutes.I’llbringtheretoyourightaway.
5.Excuseme,sir.Doyouhaveanylaundrytowash?
6.MayIcleanyourroomnow,sir?
7.MayIdotheturndownserviceforyou,madam.
8.I’llsendarepairmantoyourroomatonce.
9.MayIrepairthe…inyourroomnow?
10.It’sfreeofchangeforin-houseguests.
11.Wouldyoulikemassageinyourroomorinthemassageroom?
12.I’llsendsomeonetoyourroomrightaway.
八．客人常会对客房有以下问题:
1.I’dliketochangemyroom.It’stoonoisy.
2.There’ssomethingwrongwiththeTVsetinmyroom.
3.Theventilatorinthebathroomhasgoneoutoforder.
4.Thelockofthetoiletisoutoforder.
5.You’dbetterdotheturndownserviceatmydinnertime.
6.It’sveryhotintheroom.Istheair-conditionon?
7.It’ssheetshaven’tbeenchanged.
8.Thedoorwon’topen.（Ican’topenmydoor）.
9.It’sverycoldintheroom.Istheheateron?
10.Thetoiletwon’tflush.
11.Thetoiletceilingleaks.
12.Thewaterinthebasinwon’tgodown.
13.It’soknow.sorrytotroubleyou.
九．关于电话:
1.RMtoRMcall:
C:
Goodevening,Housekeeping.MayIhelpyou?
G:
HowcanIcallmyfriendinhisroom“727”?
Pleasedail“7”andthentheroomnumber.
Isee,bytheway,howcanImakeacitycall?
Pleasedial“9”thenthetelephonenumberyourwant.
2.Amorningwake-upcall:
GoodeveningHousekeeping,MayIhelpyou?
Pleasecallmeat6:
45tomorrowmorning.
Yes,sir.Soawake-upcallforroom727at6:
Thankyou,Goodnight.
Goodnightandpleasantdreams.
3.Makeuptheroom:
R/A:
Housekeeping,MayIcomein?
Comeinplease.
Goodmorning,Mr.Jackson.MayImakeupyourroomnow?
I’mexpectingafriendofmine.Canyoucleantheroomaround11:
30?
Certainlysir.
4.TheTurn-downService:
Goodevening,sir.MayIdotheturndownserviceforyour?
Please,Butcanyougetmeanadaptorfirst?
Certainly,sir.Hereitis.…IhopeI’mnotdisturbingyou.Goodnight.
Sametoyou.
5.ProvidingEquipmentforGuests:
Hello.Doyouhaveaniron,please?
Yes,shallIsendittoyourroomnow?
Yes,please.Myroomis639.Thankyouverymuch.
You’rewelcome.
6.There’sSomethingWorryWithTheTVSet:
Goodafternoon,Housekeeping.MayIhelpyou?
Yes,theTVsetinmyroomdosenotwork.
I’msorry.I’llsendsomeonetoyourroominaminute.
MayIhavealookatit?
Yes,Hereitis.
＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊
1.Triestofixitandok.
It’soknow.Sorrytotroubleyou.
IsthereangthingIcandoforyou?
No.Thankyouverymuch.
It’smypleasure,Goodnight.
2.Triestofixitbutinvain:
I’msorrysir.Itdoesn’twork.MayIchangoneforyou?
Or:
MayIaskanelectriciantohaveitrepaired.Amomentplease.
7.ExplainingLaundryService:
Goodmorning,Housekeeping.MayIhelpyou?
Yea,pleasesendsomeonetopickupmylaundry.
Yourroomnumber,please?
RM459.
RM459.Yes,sir.Avaletwillbeupinafewminutes.
Yes,I’dliketohavethislaundrydone.
Certainly,air.Wouldyouplesaefilloutalaundryform.
Where’stheform.Ican’tfindit.
It’sinthedrawerofthewrittingdesk.
Isee.
（Afterchecking）Excuseme,sir.Wouldyoulikeregularserviceorexpress
Service?
What’sthedifference?
Forregularservicelaundryiscollectedbefore12:
00amandreturnedat
6:
00Pmthesameday.Forexpress.Thelaundryisreturnedwithin4Hours
Thechargeforexpressserviceisdouble.
Isee.Regularwillbeallright.
词语部分
1.aircondition空调17.carpet地毯
2.switch开关18.ceiling天花
3.ashtray烟缸19.Comb梳子
4.basin面池20.Corridor走廊
5.bathroom/浴室21.Singlebed单人间
showerroom22.doublebed双人间
6.bathtowel浴巾23.dressingtable梳妆台
7.bathrobe浴袍24.Dustbin垃圾桶
8.bedroom卧室25.eiderdownquilt羽绒被
9.bedsheet床单26.full-lengthmirror穿衣镜
10.bedspread床罩27.teacup茶杯
11.bedsidetable床头柜wineglass酒杯
bedsidecupboard28.hairdryer吹风机
12.bedsidelamp床头灯29.Heating取暖器
13.blanket毛毯30.Inhousemovie闭路电视
14.windowcurtain窗帘31.healthclub健康中心
15.blub灯泡
16.hanger衣架
32.in-roomsafe房内保险箱56.swimmingpool游泳池
33.lampshade灯罩57.tap笼头
34.lampstand灯座58.Teatable茶几
35.laundrybag洗衣袋59.Television电视机
36.laundrylist洗衣单60.Channel频道
37.lawn草坪61.Remotecontroller遥控器
38.lift/elevator电梯62.toiletpaper卫生纸
39.lobby大堂63.toilet/watercloset厕所
40.massage按摩64.toothbrush牙刷
41.lounge休息室65.toothpaste牙膏
42.mattress席梦思66.towelrack毛巾架
43.minibar迷你吧67.transformer变压器
44.nightclub夜总会68.venetianblind百叶窗
45.wallpicture壁画69.walllamp壁灯
46.pictureframe画框70.wardrobe壁橱
47.pillow枕头71.windowsill窗台
48.pillowcase枕套72.writtingpaper信纸
49.radiator散热器/取暖器73.electrickettle电水壶
50.razor剃须刀74.icebucket冰桶
51.sauna/steambath蒸汽浴75.luggagerack行李架
52.showerbath淋浴76.shoehorn鞋拔
53.adaptor多功能插座77.folder/stationary文件夹
folder
54.socket插座78.ballpen圆珠笔
55.stairs楼梯79.sewingkit针线包
80.cottonbuds棉花棒105.shoppingbag购物袋
81.showercap浴帽106.faxform传真纸
82.bathform沐浴露107.bathcap浴帽
83.shampoo香波108.bathsalt浴盐
84.bodylotion润肤液109.bathroomscale浴室磅秤
85.tissure面巾纸110.refrigerator冰箱
86.handsoap手皂111.babycot婴儿床
87.bathsoap浴皂112.telephone电话
88.sanitarybag卫生袋113.roomservice客房送
menu餐菜单
89.clothline晾衣绳114.ironboard熨衣板
90.slipper拖鞋115.vacaumcleaner吸尘器
91.shoeshinecloth擦鞋布116.map地图
92.match火柴117.stamp邮票
93.bathrug防滑垫118.morningcall叫早
94.coffeetable咖啡桌119.operator接线员
95.arm-chair扶手椅120.doctor医生
96.doorbell门铃121.roomcard房卡
welcomecard
97.doorlock门锁hotelpassport
98.drawer抽屉122.bellman行李员
99.minibarvoucher酒水单123.frontdesk总台
100.sugar糖124.vase花瓶
101.tea茶叶125.fireexit消防出口
102.coffee咖啡126.moneyexchange外币对换
103.servicedirectory服务指南127.walltile墙砖
128.groundtile地砖152.ventilator抽风机
129.roomkey房门钥匙
130.button纽扣
131.mop拖把
132.neddle针
133.shoepolish擦鞋
134.starching浆衣
135.pressing烫衣
136.dry-cleaning干洗
137.oilstain油渍
138.stain污点
139.same-dayservice当日可取
140.expressservice快洗
141.vacantroomdirty/clean
142.checkin/out
143.occupiedroom（OD）
144.out-of-orderroom（OOO）
145.sleepoutroom（S/O）
146.DND.D.L
147.L.B,N.B
148.VIP
149.house-useroom
plimentaryfreeofcharye
151.captain.supervisor.manager
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