商务交际英语复习Word格式.docx

商务交际英语复习Word格式.docx

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requiresvisualaids?

（C）

a.Willvisualaidshelpclarifythemessage

b.Willvisualaidsaddinteresttothepresentation

c.Willvisualaidsentertainmyaudience

d.Willvisualaidshelptheaudiencerememberwhatissaid

5.Ifsomeonetalksaboutthepitchofavoice,heisreferringtoits_____D________.

a.accent

b.clarity

c.loudnessorsoftness

d.highnessorlowness

6.Whatpartofthefaceprovidesthemostnonverbalfeelings?

（B）

a.theeyes

b.themouths

c.thelips

d.Thecoloroftheface.

7.Oneofthebestwaystoovercomepoorlisteninghabitsisto___A__________.

a.usesparetimetoanalyze,evaluateandreviewthemessage

b.judgethespeakerasquicklyaspossible

c.listenonlywhennewinformationispresented

d.askalotofquestions

8.Whichofthefollowingisaguidelineforeffectiveparticipationinameeting?

（D）

a.Improvedecisionmaking.

b.Beanactiveparticipant.

c.Arriveontime.

d.Alloftheaboveareguidelines.

9.Toanalyzethejobmarket,itismostimportanttogatherinformationabout（A）

a.specificcompaniestowhichyouareapplying

b.employmentagenciesthatserverelatedfields

c.publicationsthatcoveryourfield

d.tempagencies

10.Afunctionalorderresumeemphasizes（B）

a.theorderofjobsheld

b.skillsandcapabilities

c.education

d.thefunctionsperformedonajob

11.Inplanningamanual,whichofthefollowingismostimportanttoconsider?

（B）

A. 

Yourownexperiencewiththetopicofthemanual.

B. 

Whattheintendedreadersneedtoknow.

C. 

Whatyouwouldliketoteachthereaders.

D. 

Theplacementofgraphicsandillustrations.

12.Organizationchartsareusedto____A_____.

showrelationships

illustratetrends

explainstepsofacomplicatedprocedure

indicateproportions

13.Whichofthefollowingareinternalcustomersforaworkerinaflowershop?

Thepeoplewhoworkatthedrycleaningestablishmentnextdoor.

Thetruckdriversforthewholesaleflorist,fromwhichtheshopgetsitsflowers.

Thewomanwhowantstoputaposterinthewindowaboutacharitycraftsale.

ThemanwhoordersflowersforhismotheronMother’sDay.

14.Whichofthefollowingdescribesanappropriatewaytoreceivercustomers?

（D）

Asecretarybehindabigglasswindowoccasionallysmilesoutuponthewaitingcustomers.

Employeesbustlethroughafrontoffice;

theyassumewaitingcustomershavebeengreetedbythereceptionist,eventhoughsheisnotatherdeskatthemoment.

Awomanbehindadesknodsatpeoplewhocomeuptoherdeskwhileshetalksonthephone,thenmotionsforthemtobeseatedinachairontheothersideoftheroom.

Areceptionistjustinsidethedoorgreetseveryonewhoenters,eventhoughsheisbusywithworkatherdesk.

15.Theintimatezoneofpersonalspaceis___B_____.

0to18inchesforNorthAmericansbutlargerforLatinAmericans

0to18inchesforNorthAmericansbutsmallerforLatinAmericans

18inchesto2feetforNorthAmericans

12inchesto18inchesforthosefromtheMiddleEast

16.Whichofthefollowingisnotpartofthelisteningprocess?

Hearing.

Symbolizing.

Focusing.

Remembering.

17.Whichofthefollowingwouldbeconsideredashortoralpresentation?

ApresentationtotheBoardofDirectors.

Areportontheprogressofaverylarge,majorproject.

Anintroductionofapresenteratasocialclub.

Noneoftheabovewouldbeashortpresentation.

18.Whichofthefollowingwillnotprovideahelpfulinfluenceonameeting?

Beflexible.

Discussideas.

Usebodylanguagetoyouradvantage.

Alloftheabovewillhelpprovideahelpfulinfluence.

19.Thejobobjectiveis_____D___.

asummaryofyourworkqualifications

aconcisestatementofpersonalandcareergoals

abriefstatementthatindicatesthetypeofpositionforwhichyouareapplying

abriefstatementofthekindofworkforwhichyouareapplying

20.Intheopeningparagraphofanunsolicitedletterofapplication,focuson___D_____.

yourinterestinbeingofferedthejobimmediately

youravailabilityforaninterview

whyyouwanttoworkforthatcompany

yourqualificationsandabilities

21.Whichofthefollowingwouldmakethebestopeningforapersuasiveletter?

a.Asaworldtraveler,wouldyoupleasespeaktoourgrouponyourlifechangingexperiencesintouringIndia?

b.Becauseofyourvariedexperiencesasanelementaryschooladministrator,wewouldlikeyoutoaddressthedistrict'

sannualmeetingofschoolprincipals.

c.Wearelookingforaspeakerforourmeetingnextmonth.Iknowyouarebusy,butwouldyouconsiderbeingourspeaker?

d.Peoplewhothinktheylearnedeverythingtheyneedtoknowinkindergartenhaven’theardyouspeak.

22.Inwritinginstructions,whichofthefollowingshouldyouremember?

a.Whattheintendedreadersalreadyknow.

b.Whattheyneedtoknow.

c.Thetermstheyunderstand.

d.Alloftheaboveareessential.

23.Adrawingisusedto______B_______.

a.showgeographicrelationships.

b.emphasizedetailsofanideaorprocedure.

c.showlinesofauthority.

d.compareoneormorequantitieswithanother.

24.Whichisnotoneofthethreemiscellaneousgraphicandvisualaids?

（C）

a.maps

b.photographs

c.objects

d.drawings

25.Whatisthemostcomplexformofcommunication?

（A）

a.oneononecommunication

b.communicationinprint

c.communicationbyemail

d.telephonecommunication

26.Whichofthefollowingisapartofyourimage?

（D）

a.Levelofselfconfidence

b.friendliness

c.appearance

d.alloftheabovearepartsofyourimage

27.Abarriertoeffectivelisteningcouldbe_____D________.

a.Abadmentalattitudeaboutthesubjectofthespeaker.

b.Abadmentalattitudeaboutthespeaker.

c.Aloudnoise.

d.Alloftheabove.

28.Toleadameetingeffectively,_______A______.

a.useanagenda.

b.donotwastetimebyrestatingtheobjectiveofthemeeting.

c.lettheexpertsandextrovertsdominatethediscussion.

d.alloftheaboveareeffectivewaystoleadmeetings.

29.Preparationforaninterviewincludes____B_________.

a.investigatingotherapplicantsforthejob.

b.anticipatingquestionsthatwillbeasked.

c.memorizinganswerstobasicquestions.

d.sendingalettertoconfirmtheappointment.

30.Aspecificresumeiswrittenwith______B_______.

a.noparticularjobortypeofjobinmind.

b.oneparticularjobortypeofjobinmind.

c.aparticularfieldinmind.

d.noneoftheaboveinmind.

31.Whichofthefollowingisthebestformatforastepinasetofinstructions?

a.checktoseeifanXisinthepreviewPicturebox.

b.AnXshouldbeinthepreviewPicutreBox.

c.AftertheInsertPicturedialogboxappearsonthescreen,checktoseeifanXisinthePreviewPictureBox

d.ChoosetheInsert----PictureCommandandchecktoseeifAnXisinthepreviewPicturebox.

32.Whatisthepurposeofacollectionletter?

a.Toestablishagoodworkingrelationship

b.topersuadeacustomertopayapast-duebill

c.toadvertisenewproductsorservices.

d.Towarnthecustomeroftheconsequencesofignoringapast-duebill.

33.A.bargraph___D___.

a.islimitedtosimpleandmultiple-barformats

b.canbeconstructedvertically,horizontally,diagonally

c.shouldhaveitsquantitiesaxisbegainwithananountgreaterthanzero.\

d.isusedtoenableyouraudiencetocomparethedata

34.Whichofthefollowingisnotasourcforphotographs?

（C）

a.scanners

b.WorldWideWeb.

c.Electronicwhiteboards.

d.CD-Romcollections.

35.Whatisthetoneofyourvoice?

a.Themessageyousendbyspeakingclearly

b.Thepleasingqualitiesofyourspeakingvoice.

c.Thewayyourmessagesounds

d.Thespeechpatternsyouuse.

36.Whichofthesebodyactionsareimportanttoyourimage?

a.eyecontactb.facialexpressionsandgestures

c.postured.alloftheabove

37.Effectivelisteners___D___

a.relymainlyontheverbalsymbolsofamessage

b.makejudgementsasquicklyandefficientlyaspossible

c.areseriouslyconcernedwiththespeaker’sdeliveryandappearnace

d.paraphrasethemessagetoensureunderstanding

38.Whichofthefollowingisnotidentifiedasameetingtask?

Ameeti8ngto__D___.

a.persuadeb.collaboratec.makeassignmentsd.improvedecisionmaking

39.Whenyouresearchacompany,youtalkwith____C_____.

a.employeesonly

b.customers,teachers,andutilitycompanies

c.companyemployees,suppliers,andcustomers

d.suppliers,realestateagent,andareabusinesses

40.Usethereversechronologicalorderonaresumewhen___D__

a.youhaveonlypart-timejobstolist

b.youwantotemphasizethedateofyo