《高级商务英语写作》参考答案.docx

《高级商务英语写作》参考答案.docx

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AdvancedBusinessEnglishWriting

SuggestedAnswerstoTask-basedExercises

ChapterOne

1.Informationcontrol

1）.Therecommendationsshouldbeplacedaftertheconclusions.

2）.Point3dshouldnothavebeenincluded.

Languagecontrol

1）.Thestyleofthesentence,I’vebeenaskedto…intheTermsofReferenceisfartoopersonal.

2）.In4bthewordmustcreatesahardtonethatisinappropriateforaddressingthevice-presidentofpersonnel.

Presentationtechniques

1）.Conclusionsshouldnotbeindentedinsection5.

2）.Thereisinconsistencyinbracketingornotbracketingtheletters.

2.

August12,2009

PersonnelServicesOfficer

NorthCoastCommunityCollegeDistrict

2154RidgeDrive

Bend,OR91783

DearPersonnelServicesOfficer

IamapplyingforthepositionofCollegeCommunicationsCoordinatoratWoodhillCollege.Enclosedaremyresumeandseverallettersofrecommendation.

Insteadofastatementontheroleofacollegecommunicationscoordinator,IamenclosingreprintsoftwoarticlesIwrotethatspelloutmystrongfeelingsabouttheneedforqualityeducationandaccessforalltotheseeducationalopportunities.Ihopeyouwon’tmindthesubstitution.

Ibelievethatpeoplewhospeakforthecollegeshavetounderstandpublicpolicyandthebudget.Theymustbeabletoexplaintheseissuestotaxpayersintermstheyunderstand,otherwisefinancialsupportforthecollegeswillcontinuetoerode.

Acollegeinformationofficer’smainjobistomakethepublicawareofthemanyworthwhileprogramsandservicesthecollegeprovides.Ibelievethatprovidingthisinformationisavitalservice,onenecessarynotonlyforthehealthofthecollege,butalsoforcontinuedgrowthofpubliceducation.

Iwouldliketotalkwithyouabouttheseandothermatters.Ihopeyouwillinvitemeforaninterview.

Thankyou.

Sincerely

RichardLuffkin

3.

TO:

Allemployees

FROM:

RandyPlunkett,Director

DATE:

October3,2008

RE:

Contributions

IrecentlylearnedthatonlyasmallnumberofemployeeshavecontributedtotheFamilyReliefFund.ThisfundissupportedbythePersonnelDepartmentandhelpsfellowemployeesmeetemergencies.

Iurgeallofyoutosupportthisworthwhilecause.Managementunderstandsthatnooneshouldbeforcedtomakeacontributiontothisfund.Wealsobelievehoweverthatyouwouldbewillingtohelpacolleagueachieveaworkablesolutiontoanemergency.

PleaseleaveyourcontributionswithSandyinthePersonnelDepartmentoffice.Yourgenerositywillbegenuinelyappreciated.

4.Certainchangesshouldbemadetotheletter:

1）CatherinePortercouldaddressAudreyMaxwellas“DearMrsMaxwell”,ratherthan“DearMadam”.

2）Shecoulduse“I”ratherthan“we”.“We”isawayofhidingbehindyourcompany,

avoidingresponsibility.Youshouldonlyuseitifyoureallymeanthecompanyasa

whole.

3）Shecouldreplaceformalexpressionslike“Weacknowledgereceipt”withmoreinformalones.

4）Shecouldusetheactiveratherthanthepassivevoice.“Ihavecreditedyouraccount”ratherthan“Youraccounthasbeencredited”.Thefirstsoundsfriendlier,thesecondisveryimpersonal.

5）Shecouldbemoreapologeticaboutthecompany’serror.Nothingismoreannoyingthatreceivingaletterinwhichthecompanyadmitstohavingmadeamistakebutdoesnotbothertoapologize.

6）ShecouldbemoretactfulinturningdownMrsMaxwell’srequestforcompensation.Thereisnoreasonnottobefirmifthesituationcallsforit,butyoucanbefirmandfriendly.

Alessformal,friendlyandapologeticletter

CARSTAIRSCLOTHINGCOMPANY

43GortonRoad

Marsby

MB24HY

Tel.（0921）143267（24hours）

Ourref:

CP/TS

26August2008

MrsA.Maxwell

13ThrixtonCrescent

Charterborough

LT146TU

DearMrsMaxwell

Iwasverysorrytoseefromyourletterof15Augustthatyouarestillbeingchargedforadresswhichyoureturnedtous.Ihaveinvestigatedthematter,anditappearsthatwedidindeedreceiveit,butthatowingtoanerrorinourAccountsDepartment,youraccountwasnotadjusted.Idoapologizeforthisoversight,andfortheinconvenienceyouhavebeencaused.Ihavenowcreditedyouraccountwith£55.75.

Iamafraid,however,thatIcannotgiveyouanyfinancialcompensation.Wearealwayshappytoconsiderclaimsforcompensationwhentherehasbeensomefinanciallossasaresultofourerror,butasIunderstandit,youhavenotsufferedanysuchloss.

Iamsorryyouhavehadtowritetousaboutthismatter,andIhopeyouunderstandourpositiononthequestionofcompensation.

Yourssincerely

CatherinePorter

CustomerRelationsManager

5.

6.

ChapterTwo

1.Thelettershouldlookasfollows.Correctionsareinbold.

Slottsberget26

Goteborg