English at workBBC Learning English字幕 5355文档格式.docx
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Ican'
tfindanypens.
Oh,hereitis.
Paul
Willsomeoneanswerthatphone?
Narrator
HelloagainandwelcomebacktoEnglishatWork.TheofficesofTipTopTradinghavebecomechaoticsinceDeniseleftandjustatatimewhenthingsaregettingbusy.Howiseveryonegoingtocope?
Let'
sfindout.
Hello.Yes?
Itis.We'
reverybusyatthemomentsocallbacklater.Bye.
ThatwasabitrudeTom.
Wellwe'
retoobusytobenice.
Hmm.NotagoodattitudeTom.Evenwhenyouarebusyatworkit'
simportanttobepoliteonthephone.Itcouldbeapotentialcustomer.Anna,Ithinkyou'
regoingtohavetoremindTomaboutthis.
Yes,Ithinkso.
Ifthingsarebusyintheofficeyoucouldsaytosomeoneonthephone'
we'
reabitbusyatthemoment,couldItakeyournameandnumberandwe'
llcallyouback'
?
And,'
whenwouldbeaconvenienttimetocallyou?
'
orifthecallerwantstospeaktosomeonespecificyoucouldsay'
couldItakeamessagepleaseandI'
llmakesureheorshecallsyouback?
That'
suseful.Ohtheregoesthephoneagain.
Anna,couldyougetthatplease?
I'
vegotamouthfulofbiscuit.Thanks.
SurePaul.
Hello?
TipTopTrading…yes,that'
sright…butthingsareabitbusyatthemoment.CouldItakeyournameandnumberandI'
llcallyoubackassoonasIcan…ohholdon,hasanyonegotapen?
Ithinkwe'
verunout.Deniseusuallyordersthem.Here,usemysouvenirpenIboughtinItaly,youseeitchangescolourifyouholdituptothelight.
Thanks.Ohno!
There'
snopapertowriteiton.
Here,writeitonmyhand.
OK.Holdstill.7-4-9-0-5-6-8.Thanksforyourpatience,whenisagoodtimetocallyouback?
…OK…3o'
clock…I'
llcallyouthen.Goodbye.
Soundsimportant.
Possibly.Ohnotagain!
Hello,TipTopTrading,Annaspeaking…Isee…Wellhedoesn'
tseemtobehereatthemoment…canItakeamessageandI'
llgethimtocallyouback?
Tom,Ineedyourotherhandtowriteon…keepstill.OK,what'
sthemessage?
…Yes,callBobaboutthelemonson8-0-9-5-2-4.OK,I'
llpassthaton.Thanks.Bye.
Goodness.It'
sbeencrazyheresinceDeniseleft.Lookwe'
veevenrunoutofteabags.I'
llgoandgetsome,shallI?
HoldonTom.HasthatinvoiceforTuttiFruitybeensentoutyet?
Idunno.Deniseusuallysendsoutthepaperwork.
IwishDenisewashere!
Sodoweall!
Itsoundslikechaosintheofficebuthoweverhecticthingscanget,remembertoremainprofessionalwhenansweringthephone.Here'
sareminderofsomeofthephrasesyoucoulduse…
couldItakeyournameandnumberandwe'
Ahthereyouare,Tom,you'
vebeenalongtime.IneedtogivePaulthatimportantmessageIwroteonyourhand.
Ah…yes…it'
sabittricky.Yousee,IwenttothetoiletandthenI…washedmyhands.
Ohno,you'
vewashedthemessagesoff!
Whatarewegoingtodonow?
Erm…I'
llgetthat,shallI?
Wecan'
tcarryonlikethis.
Noyoucan'
t!
HasAnnalostthenumbersoftwopotentialclients?
Canthecompanycarryonlikethis?
Itcertainlylookslikeitcoulddowithanotherpairofhands.
Whatwillhappennext?
JoinusagainnexttimeforEnglishatWork.Bye!
54
Eatinghumblepie
ChaoscontinuesatTipTopTrading.Paperisallovertheplaceandimportantmessagesaren'
tgettingthrough.Whatcantheteamdotoimprovethesituation?
Paulmighthavetoadmithismistakeandasksomeonetocomebacktohelpout.
thelanguagethatyoumightuseorhearwhenyouneedtostandyourground.
You'
rethebossandIthinkthenewsisbettercomingfromyou.
Itwasyourdecisioninthefirstplacesoyouneedtoexplainthatthesituationhaschanged.
Thisisyourresponsibility.
Andherearesomephrasesyourbossmightusetoapologise:
I'
vebeenrethinkingourstaffingsituationintheoffice.
Sorry,Imadeamistake.Imiscalculatedmystaffingnumbers.
Iwouldlovetohaveyoubackintheoffice.
WelcomebacktothechaoticofficesofTipTopTrading.NowDenisehasleftthecompany,theplaceisamessandimportantphonemessagesarebeinglost.
Whatcanbedonetomakethingsbetter?
Ithinkweknowtheanswer!
Hi.DidanyonetakeamessageformewhileIwasout?
mexpectinganimportantcall.
Err…no!
ActuallyyesPaul.IwroteitonTom'
shandbuthewasheditoff.
Look,goodhygiene'
sveryimportanttome.
Hmm.That'
snotverygoodisit?
What'
swrongwithwritingonapieceofpaper?
verunoutofpaper…andpens.
Everythingreally.Nobody'
sorderedanystationeryortidieduptheoffice.
It'
ssinceDeniseleft.
Yes,maybeIwasabithastygettingridofher.Itwasreallyjusttosavemoney.
Yeah,butlook,ifwecan'
ttakemessagesfrompossibleclientswe'
regoingtoloseevenmoremoney.
Yes…Isupposeyouhaveapoint.MaybeIwilltohavereinstateher.
Youmean,getherback?
YesAnna,hedoes.Anotherwayofsayingreinstateishe'
sgotto'
reversehisdecision'
.ItmeansPaulhasgottomakeanawkwardcalltoDenise.
LookPaul,you'
regoingtohavetocallherandtellheryou'
vemadeanerror…ahugeoneactually.
Itwasn'
tthathuge?
Actually…Anna,you'
rehergoodfriend,wouldyouliketocallher?
Me?
!
B-b-butIcan'
t.
Whatacoward!
Ithinkit'
stimetostandyourgroundAnna.Tellhim"
retheboss,Ithinkit'
sbettercomingfromyou"
andremindhim"
itwasyourdecisionsoyouneedtoexplainthesituation"
thisisyourresponsibility"
.Youcouldsuggesthesays"
msorry,Imadeamistakeandwewouldlovetohaveyouback."
OK.DoyouknowwhatPaul,Ithinkthenewsisbettercomingfromyou…justtomakeitofficial.
YeahPaul,youarethebossafterall.
Anditwasyourdecisioninthefirstplacesoyouneedtoexplainthatthesituationhaschanged.
Well,maybeyou'
rerightbutIcan'
ttellherI'
mwrongcanI?
Look,justsayyou'
resorry.TellheryoumadeamistakeandIwouldlovetohaveyouback…weallwould.
PaulYes,you'
reright.Ishoulddoit.I'
lljusthaveaquickbiscuit.Heregoes.
Denise
Hello?
Ah...h-h-h-elloDenise.It'
sme…Paul…yourboss…yourex-bossfromTipTopTrading.
Oh.
Howareyou…gettingon?
Well…
Good,good.Actually,I'
vebeenrethinkingourstaffingsituationintheoffice…
Yes?
And…well…I'
msorryDenise…I…miscalculatedmystaffingnumbers.
Youmeanyoumadeamistake?
Well,Isupposeso.So...Iwouldlovetohaveyoubackintheofficeassoonaspossible.Whatdoyousay?
Hmm,letmethinkaboutit…hmmm…errr…well…hmmm…
WhatwillDenisedecide?
ItwasahardphonecallforPaultomake,butnotoneAnnashouldhavemadeasitwasn'
thermistake.ShestoodhergroundwithPaulandusedthefollowingphrases:
AndhereisareminderofthephrasesPaulusedtotryandapologise:
Hmmm…well…OKthen.I'
llstartbacktomorrow.
Ohwonderful.I'
msopleased.We'
llgetyouroldchairbackinposition.
ActuallyPaul,ifyouwantmebackI'
llneedanewchair…andanewphone…
OKDenise!
Seeyoutomorrow.
Andapayrise!
So,isshecomingbackthen?
Yes,firstthingtomorrow.
sgoodbecausewe'
vejusthadacallfromNice'
n'
Cheesy–theysaidnobodyreturnedtheircallyesterdayandthatifwedon'
tcontactthembytheendoftomorrowtheywillgoelsewherefortheirplasticgrapes.
Right,wemustact…andactfast.
Let'
shopetheydon'
tlosethatcontract.AtleastwithDenisereturningtowork,thingswillbealittlemoreorganisedbutforhowlong?
JoinusagainnexttimeonEnglishatWork.Bye!
55
Toshowyoutheropes
DeniseisbackatTipTopTradingandshe'
snegotiatedsomenewconditionswithPaul.She'
sgoingtolearnhowtobeaSalesExecutive,whichmeansAnnawillneedtohelpherwithallthenewtasksthatgowiththisrole.WillshebeabletoshowDenisetheropesandteachheraboutbeingatopexecutive?
thelanguagethatyou
mightusewhenyouareteachinganewcolleaguehowtodoyourjob.
Letmeshowyoutheropes.
WatchwhatIdoforawhile.
Whydon'
tyoumakeastartonthis?
mheretohelp,sopleaseaskmeifyouneedtoknowwhattodo.
Quic