IT Disaster Recovery template by SearchDisasterRecoveryWord文档格式.docx

IT Disaster Recovery template by SearchDisasterRecoveryWord文档格式.docx

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KeyPersonnelContactInfo6

NotificationCallingTree7

ExternalContacts8

ExternalContactsCallingTree10

1PlanOverview11

1.1PlanUpdating11

1.2PlanDocumentationStorage11

1.3BackupStrategy11

1.4RiskManagement11

2EmergencyResponse12

2.1Alert,escalationandplaninvocation12

2.1.1PlanTriggeringEvents12

2.1.2AssemblyPoints12

2.1.3ActivationofEmergencyResponseTeam12

2.2DisasterRecoveryTeam13

2.3EmergencyAlert,EscalationandDRPActivation13

2.3.1EmergencyAlert13

2.3.2DRProceduresforManagement14

2.3.3ContactwithEmployees14

2.3.4BackupStaff14

2.3.5RecordedMessages/Updates14

2.3.7AlternateRecoveryFacilities/HotSite14

2.3.8PersonnelandFamilyNotification14

3Media15

3.1MediaContact15

3.2MediaStrategies15

3.3MediaTeam15

3.4RulesforDealingwithMedia15

4Insurance15

5FinancialandLegalIssues16

5.1FinancialAssessment16

5.2FinancialRequirements16

5.3LegalActions16

6DRPExercising16

AppendixA–TechnologyDisasterRecoveryPlanTemplates17

DisasterRecoveryPlanfor<

SystemOne>

17

SystemTwo>

19

DisasterRecoveryPlanforLocalAreaNetwork（LAN）21

DisasterRecoveryPlanforWideAreaNetwork（WAN）23

DisasterRecoveryPlanforRemoteConnectivity25

DisasterRecoveryPlanforVoiceCommunications27

AppendixB–SuggestedForms29

DamageAssessmentForm29

ManagementofDRActivitiesForm29

DisasterRecoveryEventRecordingForm29

DisasterRecoveryActivityReportForm30

MobilizingtheDisasterRecoveryTeamForm31

MobilizingtheBusinessRecoveryTeamForm31

MonitoringBusinessRecoveryTaskProgressForm32

PreparingtheBusinessRecoveryReportForm32

CommunicationsForm33

ReturningRecoveredBusinessOperationstoBusinessUnitLeadership33

BusinessProcess/FunctionRecoveryCompletionForm33

InformationTechnologyStatementofIntent

Thisdocumentdelineatesourpoliciesandproceduresfortechnologydisasterrecovery,aswellasourprocess-levelplansforrecoveringcriticaltechnologyplatformsandthetelecommunicationsinfrastructure.Thisdocumentsummarizesourrecommendedprocedures.Intheeventofanactualemergencysituation,modificationstothisdocumentmaybemadetoensurephysicalsafetyofourpeople,oursystems,andourdata.

Ourmissionistoensureinformationsystemuptime,dataintegrityandavailability,andbusinesscontinuity.

PolicyStatement

Corporatemanagementhasapprovedthefollowingpolicystatement:

∙ThecompanyshalldevelopacomprehensiveITdisasterrecoveryplan.

∙Aformalriskassessmentshallbeundertakentodeterminetherequirementsforthedisasterrecoveryplan.

∙Thedisasterrecoveryplanshouldcoverallessentialandcriticalinfrastructureelements,systemsandnetworks,inaccordancewithkeybusinessactivities.

∙Thedisasterrecoveryplanshouldbeperiodicallytestedinasimulatedenvironmenttoensurethatitcanbeimplementedinemergencysituationsandthatthemanagementandstaffunderstandhowitistobeexecuted.

∙Allstaffmustbemadeawareofthedisasterrecoveryplanandtheirownrespectiveroles.

∙Thedisasterrecoveryplanistobekeptuptodatetotakeintoaccountchangingcircumstances.

Objectives

Theprincipalobjectiveofthedisasterrecoveryprogramistodevelop,testanddocumentawell-structuredandeasilyunderstoodplanwhichwillhelpthecompanyrecoverasquicklyandeffectivelyaspossiblefromanunforeseendisasteroremergencywhichinterruptsinformationsystemsandbusinessoperations.Additionalobjectivesincludethefollowing:

•Theneedtoensurethatallemployeesfullyunderstandtheirdutiesinimplementingsuchaplan

•Theneedtoensurethatoperationalpoliciesareadheredtowithinallplannedactivities

•Theneedtoensurethatproposedcontingencyarrangementsarecost-effective

•Theneedtoconsiderimplicationsonothercompanysites

•Disasterrecoverycapabilitiesasapplicabletokeycustomers,vendorsandothers

KeyPersonnelContactInfo

Name,Title

ContactOption

ContactNumber

Work

Alternate

Mobile

Home

EmailAddress

AlternateEmail

NotificationCallingTree

PersonIdentifyingIncident

ExternalContacts

Landlord/PropertyManager

AccountNumberNone

PowerCompany

AccountNumber

TelecomCarrier1

Fax

TelecomCarrier2

HardwareSupplier1

EmergencyReporting

ServerSupplier1

AccountNumber.

Work

EmailAddress

WorkstationSupplier1

OfficeSupplies1

AccountNumberC3095783

Insurance–Name

SiteSecurity–

Off-SiteStorage1

AccountNumber

Off-SiteStorage2

UserID

Password

HVAC–

PowerGenerator–

Other–

ExternalContactsCallingTree

1PlanOverview

1.1PlanUpdating

ItisnecessaryfortheDRPupdatingprocesstobeproperlystructuredandcontrolled.Wheneverchangesaremadetotheplantheyaretobefullytestedandappropriateamendmentsshouldbemadetothetrainingmaterials.ThiswillinvolvetheuseofformalizedchangecontrolproceduresunderthecontroloftheITDirector.

1.2PlanDocumentationStorage

CopiesofthisPlan,CD,andhardcopieswillbestoredinsecurelocationstobedefinedbythecompany.EachmemberofseniormanagementwillbeissuedaCDandhardcopyofthisplantobefiledathome.EachmemberoftheDisasterRecoveryTeamandtheBusinessRecoveryTeamwillbeissuedaCDandhardcopyofthisplan.Amasterprotectedcopywillbestoredonspecificresourcesestablishedforthispurpose.

1.3BackupStrategy

Keybusinessprocessesandtheagreedbackupstrategyforeacharelistedbelow.Thestrategychosenisforafullymirroredrecoverysiteatthecompany’sofficesin_____.Thisstrategyentailsthemaintenanceofafullymirroredduplicatesitewhichwillenableinstantaneousswitchingbetweenthelivesite（headquarters）andthebackupsite.

KEYBUSINESSPROCESS

BACKUPSTRATEGY

ITOperations

Fullymirroredrecoverysite

TechSupport-Hardware

TechSupport-Software

FacilitiesManagement

Email

Purchasing

DisasterRecovery

Finance

ContractsAdmin

Warehouse&

Inventory

ProductSales

MaintenanceSales

HumanResources

Off-sitedatastoragefacility

TestingFullyMirroredRecoverysite-

WorkshopFullyMirroredRecoverysite-

CallCenter

WebSite

1.4RiskManagement

Therearemanypotentialdisruptivethreatswhichcanoccuratanytimeandaffectthenormalbusinessprocess.Wehaveconsideredawiderangeofpotentialthreatsandtheresultsofourdeliberationsareincludedinthissection.Eachpotentialenvironmentaldisasteroremergencysituationhasbeenexamined.Thefocushereisonthelevelofbusinessdisruptionwhichcouldarisefromeachtypeofdisaster.

Potentialdisastershavebeenassessedasfollows:

PotentialDisaster

ProbabilityRating

ImpactRating

BriefDescriptionOfPotentialConsequences&

RemedialActions

Flood

3

4

Allcriticalequipmentislocatedon1stFloor

Fire

FM200suppressionsysteminstalledinmaincomputercenters.Fireandsmokedetectorsonallfloors.

Tornado

5

Electricalstorms

Actofterrorism

Actofsabotage

Electricalpower

failure

RedundantUPSarraytogetherwithautostandbygeneratorthatistestedweekly&

remotelymonitored24/7.UPSsalsoremo