14种亚马逊英文邮件回信docxWord文档下载推荐.docx

14种亚马逊英文邮件回信docxWord文档下载推荐.docx

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Wewillworkonyourorderasap,wejustwanttoconfirmtheamountofthecompass,didyouorder10pcs?

Ifnothingiswrong,wewillshipthemasap.

Bestregards

2、亚马逊客户因购买的商品大小不合适导致退货的邮件模板

Sosorryfortheinconveniencethattheswimmingsuitdidnotfityou.

Willitbepossibletogiveothersasagift?

Orhowaboutwemakeyouapartialrefundasawaytomakeupforthis?

Justsuggestion,ifyouinsistonreturningitback,wewillgotothefurtherstep.

Waitingforyourreply.

3、亚马逊卖家发错地址邮件模板

Whatabigmistakewemade!

Sorry,butwillyoustillwanttheitems?

Ifyes,wewillresendyouimmediately,ifnot,wewillmakeyouthefullrefund.

Waitingforyourreplyandhopeyourkindunderstanding.

4、亚马逊卖家发货到达时间邮件模板

Dear----

Usuallyittakesabout7-12daysfortheitemtoreachyou.

Anyquestion,feelfreetocontactusandwewillreachyouatthesoonest.

5、亚马逊卖家发货发货后要求买家写反馈的邮件模板

Thankyouverymuchforyourorder!

Wehaveshippedthegoodsanditwillarriveatyoursidesoon.Hopeyoulikeit!

Andwearelookingforwardtoyourfeedback.

Haveaniceday!

6、亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板

Dear--

Thankyousomuchforyourgreatsupportandsorryforkeepingyouwaiting.

Wecheckedthetrackinginformationfoundthereisnoupdateinformationasyousaid.

Wewillcontactthepostofficetofindouttheproblem.

Wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresendyouasap,ifnot,wewillmakeyoutherefund.

Anyinconveniencehopeyourkindunderstanding.

7、亚马逊的商品被跟卖，发警告信的邮件模板。

Hellow

Wehavenoticedthatyouarenotauthorizedtosellthiscardknifeandyouhavelistedthisparticularitem（ASIN：

B00GICPZT0）whichissoldexclusivelybythebrandauthorizedsellers.Pleaserefertoourattachment.

Pleasesendtheconfirmationtousafteryouremovetheproductasissuedfromyourlisting.

Ifyoudonotcomplywiththesedemands,wewillhavenonoticebuttoclaimwithsellerperformancedepartment,whichwillseriouslyimpactyourAmazon 

sellingprivileges.

Pleasehandleandreplyusassoonaspossible,otherwisewewillcomplaintsandamazon.

8、客户询问货物的trackingnumber或者有没有发货，给客户的回信邮件模板

DearCustomer,

Thankyouforcontactingusregardingyourinquiry.

Ordersareshippedwithintwodaysaftertheyareplaced.Usually,weareabletoshipordersthenextday.WeekendordersareshippedonthefollowingMonday.Pleaseallow3-9businessdaysaftershipmentfordelivery.YouwillreceiveashippingconfirmationemailfromAmazonwhentheshippinginformationhasbeenuploaded.

Yourpatienceandunderstandingaregreatlyappreciated.Ifyouhaveanyotherquestionsorconcerns,feelfreetocontactus.

9、买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板

Yourreturnrequesthasbeenapproved.YouwillbereceivingareturnshippinglabelandRMAinstructionsviaAmazon.Pleasebeadvisedthatthereturnshippingcostistheresponsibilityofthebuyer.Theinitialshippingcostcannotberefundedanda25%restockingfeemaybeappliedifthemerchandiseisusedordamagedvisually.

Also,pleasemakesurethatthecorrectmerchandiseisbeingshippedus,卖家名.Weareasellerbythenameof卖家名onAmazonandwewillonlyacceptreturnsofourmerchandise.Ifmerchandisepurchasedfromadifferentsellerisshippedtous,wewillneedtoshipthemerchandisebacktoyouandwewillalsoaskyoufortheshippingcostincurred.

Weappreciateyourcooperation.

10、买家已经下单，货已经发出去了，但在网上没有查到物流信息，买家发邮件来查询这件货的情况，回复买家的邮件模板。

Dearcustomer,

Sorryfordisturbingyou,wetrackedyourshipping.Theshippinginformationmaynotupdatesoprompt,couldyoupleasekeepyourpatienceandwaitforafewmoredays?

Wewillkeeptrackingforyou,anynewswewillinformyouasap.

Yourunderstandingwillbehighlyappreciated.

11、买家没有收到货，发邮件询问情况，回复邮件的模板：

Sorryfordisturbingyou,wetrackedyourshipping.Thepackageisnowonthewaytoyourplace（itisnowreachingyourlocalpostoffice）.Internationalshippinginformationmaynotupdatesoprompt,usuallyittakesaround7-15daysforshipping.Couldyoupleasekeepyourpatienceandwaitforafewmoredays?

12、产品被跟卖，发给卖家的警告信模板

hello

wenoticedthatyouhovelistedtheseparticularitemwithASINwhicharedifferentfromourproducts.YouareagainstAmazon'

spllicysowekindlyrequestthatyoufollowourinstruction:

RemoveyouoffersfromallproductpagesonAwithin24hours,anddonotlistitemsonXXproductpagesinthefuture.Thisisthelastwarning.

ifyoudontcomplywiththesedemands,we'

llhavenochoicebuttofileanofficialclaimwiththeASellerPerformanceDepartment,whichwillseriouslimpactyouAmazonperformance.

XXX

13、买家下单未付款,发给买家催款邮件

DearX,

Weappreciatedyourpurchasefromus.However,wenoticedyouthathaven’tmadethepaymentyet.Thisisafriendlyremindertoyoutocompletethepaymenttransactionassoonaspossible.Instantpaymentsareveryimportant;

theearlieryoupay,thesooneryouwillgettheitem.

Ifyouhaveanyproblemsmakingthepayment,orifyoudon’twanttogothroughwiththeorder,pleaseletusknow.Wecanhelpyoutoresolvethepaymentproblemsorcanceltheorder.

Thanksagain!

Lookingforwardtohearingfromyousoon.

BestRegards,

（Yourname）

14、发货后超过5天还未更新物流信息，让买家再等待

Dear***,

Asweallknow,it’sthebusiestpartoftheshoppingseasonandthelogisticscompaniesarerunningatmaximumcapacity.

Yourdeliveryinformationhasnotbeenupdatedyet,butdon’tworry-wewillletyouknowassoonasanupdateisavailable.

Thankyouforyourpatience!