商务交际英语1期末复习Word文档格式.docx
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4.Whichofthefollowingdescribesacross-culturalcommunicationsituation?
C
C.Areceptionistspeaksslowlytoaclientwhospeakswithaheavyaccent.
5.Insteadofmakingjudgementsbasedonsterotypes,youshouldB
B.learntounderstandpeopleasindividuals
6.AkeytoreceivinghonestfeedbackisC
C.thesender’sattitude
7.AnagendaisB
B.theorderofbusinesstobediscussedduringameeting
8.Whichofthefollowingshouldbeusedforamessagethatistoprovideinformationforagroupofpeople(someareinsidethecompanyandsomeareoutside)?
C.Areport
9.Whichofthefollowingstatementspromotesgoodwillbyusingcourteouswords?
D.Perhapsyouoverlookedlastmonth’sstatement,asyouraccountispastdue.
10.TheheadingofamemointraditionalformatconsistofB.
B.TO,FROM,DATE,andSUBJECTlines
11.Whichofthefollowingisaninternalbarriertocommunication?
A.Theshynessofperson.
12.Whichofthefollowingstatementsbestdefinescommunication?
C.Thesendingandinterpretingofmessages.
13.ThesendersignshisorherinitialsornametomemotoindicatethatheorsheC
C.hasreadthememo
14.Whichofthefollowingisaformofsecondaryresearch?
A.Readinganarticleinamagazine.
15.Whichofthefollowingsentencescontainsaredundantexpression?
A.CurrentlywehaveanoverstockofredandblueT-shirt,asofhisweek.
16.Whichtypeofletterisconsideredagoodwillletter?
A.Aletterofacknowledgement.
17.Whichofthefollowingwouldbepartofananalyticalreport?
D.Alloftheabove.
18.Whichofthefollowingwouldbethebestbeginningforanacknowledgement?
D.Ireceivedyourorderfor15speakersets.
19.Whichofthefollowingisbasedondate?
A.Findings.
20.Whichofthefollowingisanexampleofexternalcommunication?
B.Acollectionlettersenttoacustomer.
21.CulturaldifferencescanbecommunicationbarriersbecauseD.
D.technologiesusedbypeopleofdifferentculturesvary.
22.Whichofthefollowingletterpartsisoptional?
A.dateline
23.Whichofthefollowingwouldbethebestbeginningforanacknowledgement?
B.HereatABEcompany,wesincerelyappreciateyourbusiness.
24.Whichofthefollowingisasupplementarypartofaformalreport?
C
C.Talbeofcontents
25.EffectiveteamsB.
B.strivetoavoidconflict
二.正误判断(每小题2分,共20分)选自练习册中的正误判断练习。
WriteaTinthespaceprovidedifthestatementistrue.WriteanFinthespaceifthestatementisfalse.
T1.ThepopulationoftheUnitedStatesisbecomingevenmoreculturallymixed.
F2.ThebusinessenvironmentintheUnitedStatedissodominatedbywhiteAmericansthatacompanyisunlikelytobeownedbyanon-U.S.citizen.
F3.Amuutinationalcompanysimplysellsproductsorpurchasesgoodsfromanothercountry.
T4.Communicatingwithacoworkerwhosebackgrounddiffersfromyourowncanbejustaschallengingascommunicatingwithacolleaguevisitingfromaforeigncountry.
T5.Culturaldifferencescanbecommunicationbarriers.
F6.TheEnglishlanguageisthemostwidelyusedlanguageintheworld.
T7.Evenasimplegesturesuchasawaveorasmilecanmeandifferentthingstopeopleofdifferencecultures.
T8.MostAmericansarecomfortablewithapersonalspaceofatleast18inches.
T9.Learningtospeakatleastafewpolitewordsofanotherlanguageisusuallytakenasasignofrespectbyotherswhospeakthatlanguage.
F10.ItisbesttoavoiddrawingpicturesforpeoplewhosefirstlanguageisnotEnglish;
theywillmorethanlikelybeinsulted.
F11.CulturaldiversityisthemostcommonandmostimportanttypeofdiversityfoundintheAmericanworkplace.
F12.Stereotypeshelpusunderstandothergroupsofpeople,evenwithoutgettingtoknowindividualswithinthegroup.
T13.Aneffectiveworkteamgoesthroughaprocessofdevelopmentthatinvolvesgettingacquainted,establishingroles,andcarryingouttasks.
T14.Membersofeffectiveworkteamshaveastronggroupidentityandfosterimprovementbyreviewingbothsuccesesandfailures.
T15.Allbusinessmessagesshouldpromotegoodwill.
F16.Thesupportinginformationcontainsthemainidea.
F17.Generally,businesscommunicationsthatcontainpositivemessagesareorganizedindirect-indirectorder.
T18.Indirectorder,themainideaprecedesitssupportinginformation.
19.Thesewordsareunbiased:
Fa.actress
Fb.businessman
Tc.flightattendant
Td.supervisor
F20.Inbusinesscommunication,youshouldwriteinformalsentencesratherthaninaflowing,conversationalstyle.
T21.Ingoodbusinesswriting,thewritersometimesaddressesthereceiverbyname.
F22.Aparagraphmusthaveatleastthreesentencestobecomplete.
F23.Usingonlyshort,simplesentencesisbestforbusinessmessages.
T24.Transitionsconnectsentecesandparagraphsbyshowingrelationshipsbetweenthem.
T25.Themostcommonerrorsfoundwhenproofreadingareword/letteromissionsoradditions,transposedletters,andmisspelling.
F6.Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.
三、简答题(每小题4分,共20分)
部分选自练习册中的简答题练习。
Whatisareceiver-orientedmessage?
Whatarethepurposesofcommunication?
Giveanexampleofeach.
Whatdoesthesenderneedtodoenhancehisorherchancesofsuccessfulcommunication?
Listthefourstepsthatshouldbeusedwhenplanningaletter.
Whatarethebenefitsofdiversityintheworkplace?
Whatarethefourpartsofatraditionalmemoheading?
Listfourtechniquesthatcanbeusedtostatenegativenewstactfully.
Whyshouldeverybusinessmessageincludeanexpressionofgoodwill?
Whatisculturaldiversity?
Whyisbodylanguageimportantwhencommunicatingacrosscultures?
Howdosomegoodwilllettersvaryfromothergoodwillletters?
Whatcanresultifamessageisnotproperlyplannedororganized?
Whatisasoftsale?
Howdoesthetraditionalmemoformatdifferfromthesimplifiedmemoformat?
Whatcareshouldyoutakewhenwritingandsendinge-mails?
Identifyanddescribesomecommonabusesofmemos.
Whatdoesthesenderneedtodotoenhancehisorherchancesofsuccessfulcommunication?
WhyistheAmericanworkplacelikelytobecomeincreasinglymulticultural?
Howcanlearningaboutanothercultureaidcross-culturalcommunication?
Whyisitimportantforallbusinesscommunicationstopromotegoodwill?
Whatarefourtypesofbiasestoavoidinbusinesscommunications?
四、阅读理解(每小题2分,共20分)
两篇商务型文章,选自课外
PassageOne
Globalizationistheprocesswhichhelpsthedevelopmentofglobalmarkets.Ifwewant…
1.Whatshouldwedotohelpformaglobalstrategy?
WeshouldC.
C.considertheinfluencesthatglobalizationhasonindustriesandcompanies.
2.‘Theworldisshrinking’meanstheworldB.
B.isgettingsmaller
3.WhichofthefollowingstatementsisCORRECTbasedonthispassage?
C.Aglobalcompanycanalwayshavemoreopportunitiesthananon-globalcompany.
4.ItisnecessarytothinkgloballyinC.
C.bothAandB
5.Accordingtothepassage,howcanyoubeatyourcompetitors?
B.Byoperatingyourcompanywithaglobalstrategy.
PassageTwo
YoumayhaveheardthatdoingbusinessontheInternetisinsomeway‘insecure’.Don’tletthat….
1.Whatisthearticlemainlytalkingabout?
B.Themainworriesononlinebusiness.
2.Accordingtothepassage,perhapstheonlinebusinesspeoplewillworryaboutC.
3.Accordingtothepassage,whichofthefollowingstatementsisNOTtrue?
B.Ifyouaretrustedbyyourcustomersonline,therewillbenomorecreditcardfraud.
4.Whatdoesafriewallworkfor?
C.Itpreventsyourrivalsfromgettingaccesstoyourinternalnetwork.
5.Whatdoesthephrase“withabandon”(inthelastparagraph)meansinthiscontext?
A.Withassurance.
PassageThree
Thepeoplethatanorganizationemploysareprobablyitsgreatestresource.Thatiswhythemanagementof…
A.Managementofpersonnel.
2.SurveysshouldbecarriedoutinaccordancewithA.
A.theorganization’sgeneralpolicyandstrategy
3.Howmanykindsofactionsshouldbetakentomeetstaff’sjobsatisfaction?
B.Four.
4.Accordingtothepassage,whichofthefollowingstatementsisNOTtrue?
B.Personneltrainingatthestartofthejobismoreimportantthanthatinthelaterperiod.
5.PeopleCstayinthesamejobsthroughouttheircareer.
C.shouldn’t
PassageFour
Fromtimetotime,whateverouroccupationsare,weneedtopersuadeotherstoseethings…
1.Accordingtothepassage,howcanwefavorablyinfluenceothers?
B.Bypersuadingtheminfavorofus.
2.Accordingtothearticle,whichofthefollowingstatementsistrue?
C.Manypeoplehavebadfeelingtotheword,selling.
3.Accordingtothepassage,whendocustomersdecidetobuyaproduce?
A.Whentheyrealizetheproductisanecessitytothem.
4.Ifasalespersonshowsyousomeauthoritativestatisticswhichindicatethathisproductismorepopularthanothers,heisusingthe