老师提供双语文明岗资料文档格式.docx
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11、HowdoyoulikeChinesefood?
您喜欢中国菜吗?
12、Whatdoyouthinkofourservice?
您对我们的服务有什么意见?
13、Thankyouforyourcomments(compliment,suggestions).
谢谢您给我们提的意见(赞扬、建议)。
14、I'
mafraidit'
sagainstthehotel'
sregulations.
这是违反饭店规章制度的。
15、Inourhotelwedon'
taccepttips.
我们饭店是不收小费的。
It'
sourpleasuretoserveourguestswell.
我们为能为客人服务好而感到高兴。
Thankyouallthesame.
然而,还是要谢谢您。
16、I'
mafraidyou'
llhavetopayforthedamage.
您必须赔偿。
17、Thankyoufortellingusaboutit.
谢谢您告诉我们
I'
lllookintothematerrightaway.
我马上去处理这件事情。
18、Iassureyouitwonthappenagain.
我保证此类事情不会再发生。
19、Pleasedon'
tworry,sir(madam)
先生(夫人),请不必担心。
Iwillsendsomeoneuptoyourroomrightaway.
我马上派人到你的房间去。
20、Ican'
tguaranteeanything,butI'
lltrymybest.
我不能保证,但我会尽力而为。
21、WhatcanIshowyou.
您要买什么?
22、Howdoyoulikethisfashion(color,size,design)?
您喜欢这种款式(颜色、尺寸、图案)吗?
23、Theextralargesizeofthiscolorisoutofstock.
这种颜色的特大号已经卖完了。
Pleasetryusagaintomorrow.
请明天再来看看。
24、Theyarealtogether175(onehundredandseventy-five)Yuan.
共计175元。
Youmaypayincashorwithcreditcard.
您可以付现金也可以用信用卡。
25、Youhavemadeagoodchoice,youhaveverygoodtaste.
您真会买东西,眼力真好。
26、对话A:
电话订房Reservingaroombyphone
FrontDesk:
RoyalHotel,canIhelpyou?
Tom:
Yes.Iurgentlyneedaroomfortomorrownight,anddoyouhaveanyvacancies?
Yes,wehave.Whatkindofroomwouldyoulike?
I'
dlikeasuitewithanoceanview,please.
Noproblem,sir.
Whatisthepriceofthesuite?
ItisUS$280pernight.
Itisalittlehigh.I'
mtoldthatyourhotelisofferingdiscountnow.
Yes,buttheofferendedyesterday.I'
msorry.
Oh,Isee.Thendoyouhaveanythinglessexpensive?
No,sir.Sofaritistheleastexpensivesuitefortomorrownight.
OK,Iwilltakeit.Bytheway,doesthepriceincludebreakfast?
Yes,itdoes.NowcouldIhaveyourname,please?
MynameisTomZhang.
Wouldyoukindlyspellitforme?
ThatisT-O-M,Z-H-A-N-G.
Thankyou,Igotit.Andhowlongdoyouexpecttostay?
Aboutthreedays.
OK.Ourcheck-intimeisafter1:
00pm.Andseeyoutomorrow.
Thankyou.Seeyou.
前台:
皇家酒店,我能为您服务吗?
汤姆:
我急需一个房间要明晚住,请问你们还有空房吗?
还有空房。
您需要什么样的房间?
我想要一个可以看到海景的套房。
没问题,先生。
价格如何?
每晚280美元。
价格有点高。
我听说你们酒店正在打折。
是的,但打折期昨天就结束了。
很抱歉。
我明白了。
那么你们是否还有其他便宜一点的套房?
没有了,先生。
到目前为止,这是能为明晚提供的最便宜的套房。
那好吧,我就预定它了。
顺便问一下,房价是否包括早餐?
是的,包括早餐。
现在我能请问您的尊姓大名了吗?
我叫汤姆,张。
您能拼读一下吗?
T-O-M,Z-H-A-N-G。
谢谢,我记下了。
另外您预计在此停留多久?
大约三天。
好的。
我们的登记时间是在下午一点钟之后。
明天见。
谢谢。
27、对话B
A:
Goodmorning!
CanIhelpyou?
B:
ImMr.Douglassinroom1208.Iwonderifitispossibleformetoextendmystayatthishotelfortwodays.
Illtakealookatthehotelsbookingsituation.Yes,sir,Imgladthatwellbeabletoacceptyourextensionre-quest.ButImafraidthatitwillbenecessaryforustoaskyoutochangeroomsforthelasttwonights.Yousee,wehavealreadyletyourroomtoanothergentle-man.Isthatacceptabletoyou?
Yes,thatsnoproblematall.
Letmesee…room1111Willbevacant.Howaboutroom1111?
Thatisfine.
Whenwouldyouliketomovetomorrow?
Idontknow.
Thenewoccupantwillbecheckinginalittleaftertwelve.
ThatmeansIhavetomoveoutbefore12.Letmesee.Illbeleavingforthenegotiationat9∶30tomorrowmorningandIwillnotbereturningtothehoteluntilsometimeintheafternoon.SoImgoingtohavetodoitbeforeIgotothenegotiation.Well,IthinkIwillmoveat9oclock.
Good.Iwillsendabellboytoyourroomandhelpyouwithyourluggageat9oclock.AndpleaseremembertobringyourkeycardtothereceptiondeskwhenyoupassittomorrowsothatIcanchangetheroomnumberonit.
Iwill.Thankyouverymuch.
Goodbye.
28、酒店前台常用英语词汇
management经营、管理marketprice市价cashiersdesk兑换处
coin硬币accountingdesk帐务处check_outtime退房时间
voucher证件pricelist价目表check,cheque支票
sign(动)签字interest利息form表格
reservation预订receptiondesk接待处tip小费
reservationdesk预订处luggageoffice行李房
perthousand千分之…spare(形)多余的postpone(动)延期
cancel(动)取消travellerscheque旅行支票pay(动)付款
fill(动)填写administration管理、经营note纸币
registrationdesk入宿登记处lobby前厅luggagerack行李架
visitcard名片identificationcard身份证
rateofexchange兑换率conversionrate换算率charge(动)收费
bill帐单changemoney换钱procedure手续、程序
informationdesk问询处luggagelabel行李标签
overbooking超额订房percent百分之…reasonable(形)合理的
cash(动)兑换keep(动)保留、保存bankdraft汇票
accept(动)接受procedurefee手续费fillintheform填表
二、前台收银
1.I'
dliketopaymybillnow.
我想现在结账。
2.Yournameandroomnumber,please?
请问您的姓名和房间号码?
3.Haveyouusedanyhotelservicesthismorning?
请问您今天早晨是否用过旅馆内的服务设施?
4.Fournightsat90USdollorseach,andherearethemealsthatyouhadatthehotel.Thatmakesatotalof665USdollars.
4个晚上,每晚90美元,加上膳食费,总共是660美元。
4.CanIpaybycreditcard?
我可以用信用卡支付吗?
5.Pleasesignyournamehere.
请您在这里签名。
6.Excuseme.We'
releavingtoday.I'
dliketopayourbillsnow.
劳驾。
我们今天要离去了。
我希望现在就把账结清。
7.Bytheway,I'
dliketotellyouthatthecheck-outtimeis12∶00noon,sir.
先生,顺便告诉您,结账后离开旅馆时间是12点。
8.Howaboutthechargeforthedaysyousharedtheroomwithyourfriend?
这几天您的朋友与您同住费用怎么办呢?
9.Pleaseaddtomyaccount.
请记在我的账里。
10.Haveyouusedanyhotelservicesthismorningorhadbreakfastatthehoteldiningroom,Mr.Green?
格林先生,今天早晨您是否用过旅馆服务设施,或在旅馆餐厅用过早餐?
11.Yes,myfriendandIjusthadbreakfastatthediningroom,butwedidn'
tuseanyservices.
是的,我的朋友与我在餐厅刚用过早餐,但是我们没有使用过任何服务设施。
12.Thetotalfortheeightdaysisfivehundredsixtyyuanandeightyfen.
8天来总计是560元8角。
13、Wouldyouliketocheckout?
14、Sorrytohavekeptyouwaiting,Thisisyourbillplease.
15、CanIhaveyournameandroomnumberplease?
16、Whatkindofcreditcardshaveyougod?
17、Asahotelpolicy,Weacceptthefollowingcriedcards.
18、Doyouneedreceiptorbill?
19、Justamomentplease.I'
llwriteoutreceiptforyou.
20、I'
llsendabellmenuptogetyourluggage.
21、Howwouldyouliketopayincashorbycreditcard?
22、Thisisyourbill,pleasecheckitandsignhere.
23、Hereisyourchangeandreceipt.
24、MayIhaveaprintofyourcard,please?
25、Didyoutakeanythingfromthemini-barthismorning?
26、Haveyouusedanyhotelservicessincebreakfast?
27、Today'
sexchangerateis8.19yuanRMBforoneusdoller.
28、Whatkindofcurrencydoyouwanttochange.
29、Howmuchwouldyouliketochange.
30、Theratesofexchangeareontheboardthere.
31、Therateofyourroom,willbepaidbyyourhost.
32、Verysorry,Ashotelpolicy,Ifyouwanttoextendyourstayinourhotel,you'
llhavepayhalfoftheratemoreifyoucheckoutafter12:
00,Andifyouleaveafter6:
00pm,you'
llhavetopaythefulldayrate.
33、对话A
Cashier:
Goodmorning.sir.MayIhelpyou?
Guest:
MynameisMrBellandIwasinroom1111.I'
dliketocheckout.CanIhavemybillnow?
C:
Certainly.MrBell,pleasewaitamoment……Thankyou.Didyouhavebreakfastthismorningatthehotelorhaveyouusedanyhotelservicessincebreakfast?
G:
Yes,butIpaidcashforisalsoIhaven'
tusedanyservices.
Fine.Thetotalincludingsevicechargefortwodaysis844yuan.Pleasecheckit.
OK.
Thankyou,sir.Wouldyouliketopayincashorbycreditcard?
Creditcard.Hereyouare!
Thankyou.Couldyousignhere,please?
Fine.
Thankyouforyourcoming.Pleasedropinagain.Good-bye.
34、对话B
Goodmorning.MayIhelpyou?
mMrpetersinroom806.I'
mcheckingouttoday.Butmyflightdoesn'
tleaveatuntil4:
30p.mandIdon'
twanttowaitaroundattheairportallday.CouldIkeeptheroomthisafternoon?
Certainly,butasthehotelpolicy.Thecheckouttimeis12:
00atnoon.You'
llhavetopayhalfoftheratemore.Ifyouleaveafter12:
00.
Nevermind,then.CanIjustleavemyluggagesomewhereuntil4:
00p.m?
Certainly,sir.Ifyouspeaktothebellman,he'
lltakecareofit.
Thankyou.
It'
smypleasure.
三、客房:
1、DialogueA
(TheTurn-downService)
Goodevening,madamandsir.MayIdotheturndownserviceforyounow?
Oh,thankyou.Butyousee,wearehavingsomefriendsover.Weregoingtohaveasmallpartyhereintheroom.Couldyoucomebackinthreehours?
Certainly,madam.Illlettheovernightstaffknow.Theywillcomethen.
Thatsfine.Well,ourfriendsseemtobealittlelate.Wouldyoutidyupabitinthebathroom?
Ivejusttakenabathanditisquiteamessnow.Besides,pleasebringusabottleofjustboiledwater.WedtreatourgueststotypicalChinesetea.
Yes,madam.Illbringinsomefreshtowelstogetherwiththedrinkingwater.
OK.
(Havingdoneallonrequest)Itsgrowingdark.Wouldyoulikemetodrawthecurtainsforyou,sirandmadam?
C:
Whynot?
Thatwouldbesocozy.
MayIturnonthelightsforyou?
Yes,please.Idliketodosomereadingwhilewaiting.
Yes,sir.IsthereanythingIcandoforyou?
Nomore.Youreasmartgirlindeed.Thankyouverymuch.
Imal