甘肃省天水市秦安县第二中学届高三上学期第四次检测英语试题Word下载.docx

甘肃省天水市秦安县第二中学届高三上学期第四次检测英语试题Word下载.docx

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A

Mostofusareexpectinghigh-qualitycustomerserviceinourdailylife,butactuallyenjoyingahappypurchaseiseasiersaidthandone.

　　Shoppersseldomcomplaintothemanagerorownerofaretailstore,butinsteadtheywillalerttheirfriends,relatives,co-workers,strangers—andanyonewhowilllisten.

　　Storemanagersareoftenthelasttohearcomplaints,andoftenfindoutonlywhentheirregularcustomersdecidetofrequenttheircompetitors,accordingtoastudyjointlyconductedbyVerdeGroupandWhartonSchool.

　　“Storytellinghurtsretailersandentertainsconsumers,”saidPaulaCourtney,PresidentoftheVerdeGroup.“Thestorelosesthecustomer,buttheshoppermustalsofindareplacement.”

　　Onaverage,everyunhappycustomerwillcomplaintoatleastfourothers,andwillnolongervisitthespecificstore.Foreverydissatisfiedcustomer,astorewillloseuptothreemoreduetonegativereview.Theresulting“snowballeffect”canbedisastroustoretailers.

　　Accordingtotheresearch,shopperswhopurchasedclothingencounteredthemostproblems.Rankedsecondandthirdweregroceryandelectronicscustomers.

　　Themostcommoncomplaintsincludefilledparkinglots,cluttered（塞满了的）shelves,overloadedracks,out-of-stockitems,longcheck-outlines,andrudesalespeople.

　　Duringpeakshoppinghours,someretailerssolvedparkingproblemsbygettingmoonlighting（业余兼职的）localpolicetoworkasparkingattendants.Somehiredflagwaverstodirectcustomerstoemptyparkingspaces.Thisguidanceeliminatedtheneedforcustomerstocircletheparkinglotendlessly,andavoidedconfrontationbetweenthoseeyeingthesameparkingspace.

　　Retailerscanrelievetheheadachesbyredesigningstorelayouts,pre-stockingsalesitems,hiringspeedyandexperiencedcashiers,andhavingsalesrepresentativesonhandtoanswerquestions.

　　Mostimportantly,salespeopleshouldbediplomaticandpolitewithangrycustomers.

“Retailerswho’reresponsiveandfriendlyaremorelikelytosmoothoverissuesthanthosewhoaren’tsofriendly,”saidProfessorStephenHoch.“Maybesomethingassimpleasagreeteratthestoreentrancewouldhelp.”

Customerscanalsoimprovefutureshoppingexperiencesbyfilingcomplaintstotheretailer,insteadofcomplainingtotherestoftheworld.Retailersarehard-pressedtoimprovewhentheyhavenoideawhatiswrong.

1.Whyarestoremanagersoftenthelasttohearcomplaints?

　　A.Mostcustomerswon’tbothertocomplaineveniftheyhavehadunhappyexperiences.

　　B.Customershavenoeasyaccesstostoremanagers.

　　C.Fewcustomersbelievetheservicewillbeimproved.

　　D.Customerswouldratherrelatetheirunhappyexperiencestopeoplearoundthem.

2.WhatdoesPaulaimplybysaying“theshoppermustalsofindareplacement”（Line2,Para.4）

A.Newcustomersareboundtoreplaceoldones.

B.Moststoresprovidethesamekindofservice.

　　C.Notcomplainingtomanagercausestheshoppersometroubletoo.

　　D.Itisnotlikelytheshoppercanfindthesameproductsinotherstores.

3.Shopownersoftenhiremoonlightingpoliceasparkingattendantssothatshoppers________.

　　A.canstaylongerbrowsinginthestoreB.won’thavetroubleparkingtheircars

　　C.won’thaveanyworrieraboutsecurityD.canfindtheircarseasilyaftershopping

4.Whatcontributesmosttosmoothingoverissueswithcustomers?

　　A.Designofstorelayout.B.Hiringofefficientemployees

　　C.Hugesupplyofgoodsforsale.D.Mannersofthesalespeople.

5.Toachievebettershoppingexperiences,customersareadvisedto________.

　　A.exertpressureonstorestoimprovetheirservice

　　B.voicetheirdissatisfactiontostoremanagersdirectly

C.settletheirdisputeswithstoresinadiplomatic

D.shoparoundandmakecomparisonsbetweenstores

B

RecentlyCathyHagnersadlyfindsthatlifeforherandherthreechildrenissettopermanent（永久的）fast-forward.

Theirfullschooldayandherjobasalawyer'

sassistantarebusyenough.ButHangeralsohastotakethetwoboystosoccerorhockeyorbasketballwhiledroppingoffherdaughteratpianolessonsorGirlScoutClub.

Often,theexhaustedfamilydoesn'

tgethomeuntil7pm.Thereisjusttimeforaquicksupperbeforehomework.Intoday'

sworld,middle-classAmericanandBritishparentstreattheirchildrenasiftheyarecompetitorsracingforsomefinishingline.

Parentstaketheirchildrenfromactivitytoactivityinordertomaketheirfuturebright.Itseemsthatraisingageniushasbecomeamoreimportantgoalthanraisingahappyandwell-balancedchild.

“Doctorsacrossthecountryarereportingagrowingnumberofchildrensufferingfromstomachachesandheadachesduetoexhaustionandstress,”sayschildexpertWilliamDohertyoftheUniversityofMinnesota.

Teachersaredealingwithexhaustedkidsintheclassroom.It'

saveryseriousproblem.Manychildrenattendafter-schoolclubsbynecessity.Butcompetitivepressuresalsocreateanexplosionofactivities.Theyincludesports,language,musicandmathclassesforchildrenasyoungasfour.

“Thereisanewparentingtrendunderwaywhichsaysthatyouhavetotapallyourchild’spotentialatayoungage;

otherwiseyouwilllethimdown,”saysTerryApter,aCambridge-basedchildandadolescentpsychiatrist（青少年精神病专家）.

“Itisn'

tentirelynew:

therehavealwaysbeenpushyparents.Butwhatwaspreviouslyseenasstrangebehaviorisnowwellaccepted.”

6.Fromthesecondparagraphofthispassagewecanfindthat_______.

A.Hagnerbusiesherselfbyfollowingatrend

B.Hagnerdoesn'

tspendmuchtimeonherfull-timejob

C.Hagnerisinterestedinsportsandmusic

D.Hagnerwastesmuchtimehelpingherchildren'

slessons

7.Britishparents,asthewriterdescribedinthispassage,_______.

A.treattheirchildrenassportsplayersB.givetheirchildrenlittletimetodevelopfreely

C.bringuptheirchildreninasimplewayD.paynoattentiontotheirchildren'

8.Thewriter'

sopinionaboutafter-schoolclubsisthat________.

A.activitiesinthecountryaretoocompetitive

B.childrenshouldattendfourclubsatatime

C.clubsshouldhavemoresubjectsforschoolchildren

D.someclubsresultincompetitivepressures

9.ThelastparagraphtellsusthatinBritain_______.

A.parentsusedtotaketheirchildrentoeveryclub

B.parentshaveallbenefitedfromchildren’sclubs

C.parentsusedtobewiseonhowtoraisechildren

D.parentshavecometoknowthestandardofeducation

C

OneofthemosttraditionalfeaturesofAmericancultureistorespecttheself-mademan—themanwhohasrisentothetopthroughhisownefforts,usuallybeginningbyworkingwithhishands.Whiletheleaderinbusinessorindustryorthecollegeprofessoroccupiesahighersocialpositionandcommandsgreaterrespectinthecommunitythanthecommonlaboreroreventheskilledfactoryworker,hemaytakepainstopointoutthathisfatherstartedlifeinAmericaasafarmerorlaborerofsomesort.

Thisattitudetowardmanual（体力的）laborisnowstillseeninmanyaspectsofAmericanlife.Oneisinvitedtodinneratahomethatisnotonlycomfortablybutevenluxuriously（豪华地）furnishedandinwhichthereiseveryevidenceofthefactthatthefamilyhasbeenabletoaffordforeigntravel,expensivehobbies,andcollegeeducationforthechildren;

yetthehostessprobablywillcookthedinnerherself,willserveitherselfandwillwashdishesafterward,furthermorethedinnerwillnotconsistmerelyofsomethingquicklyandeasilyassembledfromcontentsofvariouscansandacakeorapieboughtatthenearbybakery.Onthecontrary,thehostessusuallytakesprideincarefulpreparationofspecialdishes.Aprofessionalmanmaytalkaboutwashingthecar,digginginhisflowerbeds,paintingthehouse.Hiswifemayevenhelpwiththesethings,justasheoftenhelpsherwiththedishwashing.Thesonwhoisawayatcollegemaywaitontableandwashdishesforhisliving,orduringthesummerhemayworkwithaconstructiongangonahighwayinordertopayforhiseducation.

10.Fromparagraph1,wecanknowthatinAmerica_________.

A.peoplecanalwaysrisetothetopthroughtheirownefforts

B.peopletendtohaveahighopinionoftheself-mademan

C.collegeprofessorswingreatrespectfromcommonworkers

D.peoplefeelpainfultomentiontheirfathersaslabors.

11.Accordingtothepassage,thehostesscooksdinnerherselfmainlybecause_________.

A.servantsinAmericanarehardtogetB.Itiseasytoprepareamealwithcannedfood

C.shecanhardlyaffordservantsD.shetakesprideinwhatshecandoherself

12.Theexpression“waitontable”inthesecondparagraphmeans“_________”.

A.workinafurnitureshopB.keepaccountsforabar

C.servecustomersinarestaurantD.waittolaythetable

D

AsajunioratMcGillUniversity,DoreenSykorahadadifficulttimewhenshefirstbegancollege.Shesaid,“Iwasalwayswellpreparedformyexaminations.ButwhenIgointoclasstotaketheexam,Iwouldfallapart.Icouldjustblankoutbecauseofnervousnessandfear.”HitoshiSakamoto,ananthropology（人类学）studentatTempleUniversityinTokyoreportssimilarexperiences.

Thesetwoyoungstudentswereexperiencingsomethingcalledtestanxiety.Becauseastudentworriesandisstressedaboutatest,hisorherminddoesnotworkaswellasitusuallydoes.Thestudentcannotwriteorthinkclearlybecauseoftheseveretensionandnervousness.

Nowtherearespecialuniversitycoursestohelpstudents.Inthesecourses,advisorsandpsychologiststry