BEC口语总结Word文档下载推荐.docx

BEC口语总结Word文档下载推荐.docx

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workingstyle；

waysofdecision-making；

shoppinghabits；

waysofseeingtheworld

如何应对:

1.promotetheglobalmindset

2.becomesensitivetotheculturaldifference/beopen-minded

3.respectfornativeculture

4.considerculturaltaboos

5.thestaffshouldacquaintwithdifferencesinlanguage，lawsandsocialcustoms

6.relocatetheemployeetoworkabroadtoexperiencedifferentworkingstyle

二．员工培训training

（1）主要内容：

（内容+意义

skills+avoidmisunderstanding；

gettheworkwelldone

service+itiscriticaltomeetcustomers‘needs；

increasecustomers’satisfaction

relationship+enhancemutualunderstandingandtrust

skills+itisimportantforconductingadministrativeandoffertasks

training+givepracticaladviceforavoidinggettinghurt

6.businessethics（商业道德）+customers’loyaltyandtrusttothecompany

（2）重要性

从公司发展的角度看：

1.enhancecompanyimage

2.increaseproductivity

从雇员的角度：

1.increasejobsatisfaction

2.boostmorale（amongemployees）

3.enhanceefficienciesinprocesswhichresultinfinancialgain

4.reduceemployeeturnover/retainemployee

5.acquiremorepracticalskillsthatisbeneficialforthepersonaldevelopment

6.ensureemployeeshavegreatercommitmentintheirwork/continueeffort

7.ensureemployeeskeepupwiththelatestinformationformarkettrend

9.helpthemhaveaclearideaoffuturejob

（以上的好处或重要性适用于任何有关公司发展的政策措施或活动）

（3）如何使培训有成效

Goodpreparationensureseffectivetraining（任何有关准备的主题都可以套用）

1.maintainapositiveenergyandattitude

2.fullyequippedfacilities

3.meetthetrainingneeds/requirements

4.companybudget

5.well-organizedmaterials

（4）如何鉴定培训是否具有成效

1.organizearelevanttest

2.toconductasurveytoparticipantstoseewhethertheyhaveanyimprovementintheworkperformance

3.whetherthetrainingaddresstheissues/solveproblems

三．激励员工留住员工

措施：

（具体措施+好处）

1.offerfinancialbenefits/bonus

2.effectivetraining+同上training的好处

3.providecozy/comfortableworkingenvironment+feelatease/increaseefficiency

4.paidholiday+release

5.profit-sharingplan公司利润分享制

6.stockoption

7.constantcommunicationbetweentheemployerandtheemployer

8.flexibleworkinghour+balanceworkandlife/reservetimeforfamily，hobbyorpersonaldevelopment

9.offersomespecialgiftthatmeetemployee’sexpectation

10.opportunitiesforpromotion

11.offerphysicalhealthcheck-upforthestaff/membershipordiscountathealthandfitnessclub

四．招聘Recruiting

（1）招聘方式（优缺点）

1.内部招聘internalpromotion

优点：

havemoremotivationalvalue

boostmorale

encourageemployeestocontinueeffort

giveotheremployeesanticipationofpromotion

reducetheorientationandtrainingcost

makegooduseofabundanthumanresources

缺点：

ifnotfair，itwillleadtointernalconflict

补充一下内部招聘的具体做法：

aselectiontest/well-designedinterview/checkrecordofpastperformance/appraisal

2，外部招聘externalrecruitment

receiveasourceofnewideas/latestknowledge

avoidunfairselecting

becontributabletocompany‘soverallgrowthandsuccess

deprivecareeranticipation

discouragemorale

Increasetrainingcost

其他招聘方式（TV，newspapers，internet，recruitmentcompany）

各种方式的优缺点：

优+缺（同广告不同宣传方式的优缺点）

Interne（onlinerecruitment）：

lostcost；

reachvastaudience/attractwideattention；

attractpotentialcustomers+maybeannoying

Television：

reachvastaudience+highcost；

peopleoftenchangechannels

Newspaper（putadinthelocalnewspaper）：

reachvastreader+life

spanisshort,readersoftendiscardthemquickly

askarecruitmentcompany:

professional+highcos；

cannotfindtherightperson

五．广告宣传方式（招聘，发表新产品等）launchaadvertisingcampaign，publicity

1.Interne（onlinerecruitment）：

2.Television：

3.Newspaper（putadinthelocalnewspaper）：

reachvastreader+lifespanisshort,readersoftendiscardthemquickly

：

lowcost

outfreesample：

giveapersonalexperience

directemailtotargetcustomers：

getamailinglistoftargetcustomers；

attractpotentialcustomers+peopleoftenignoreorjustdeleteitimmediatelywithoutopen（shoulduseattractiveheadline）

outleaflets

六．商务会议

（1）前期准备（召开前要考虑的要点）

1.agenda（keypoint）：

setoutinadvancetostatedate，timeandlocation；

informthemofalltheitemstobediscussedtogether；

askthemforsuggestionsforitems

2.venue：

chooseasuitablevenue；

withconvenienttransp