Essential Office Etiquette 办公室礼仪文档格式.docx

Essential Office Etiquette 办公室礼仪文档格式.docx

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TheviewsexpressedinthisdocumentarenotnecessarilythoseoftheSeta’s.

OfficeEtiquette

Contents

Introduction

Wehaveanaturaltendencytobelievethatallpeoplewillreacttocertainsituationsinthesamemanner,butthisprovestobewronginamulticulturalarena.Developingandimplementingasuccessfulbusinessstrategyrequiresathoroughunderstandingoftheorganisationaswellasthewayinwhichitfunctions.Understandingbusinessetiquetteisoneofthekeycomponentsofunderstanding.

Culturecoversmanyareasincludingvalues,nuances,behaviours,food,fashion,architectureandmuchmore.Forabusinessperson,oneofthemostimportantfocusareasisetiquette.Etiquetteinonecountrymaydiffervastlyfromthatofanother.Understandingbusinessetiquetteisthustransactingtheacceptedbusinesspracticeofthetargetaudienceinensuringthesuccessofyourbusinessandinbuildingagoodrapport.

Etiquetteisaboutpresentingyourselfwiththekindofpolishthatshowsyoucanbetakenseriously.Etiquetteisalsoaboutbeingcomfortablearoundpeople,andmakingthemcomfortablearoundyou!

Businessetiquetteincludesthegivingandreceivingofbusinesscards,handshakes,punctuality,bodylanguage,dress,meetingprotocols,decisionmakingandothersocialelements.

TheConciseOxfordDictionarydefinesetiquetteastheconventionalrulesofpersonalbehaviourinapolitesociety.Therearesomekeyelementsherethatweneedtoexplorefurtherinordertomakethedefinitionpartofourday-to-daybeing.

Thefocusofthishandbookisasfollows:

∙Whatisofficeetiquette?

∙Etiquetteinmeetings

∙Officerelationships

∙Professionalconduct

∙Professionalattire

∙Openplanofficeetiquette

∙Attendingbusinessfunctions,socialgatheringsandofficeparties

∙Confidentiality

∙Handlingdifficultpeopleandpersonalissues

∙Courtesyforthephysicallychallenged

∙Bathroometiquette

∙Personalcontactetiquette

∙Appropriateuseoftheinternet,emailandtelephoneandcellphone

∙Ethicaldilemmas

∙Unacceptablebehaviouratworkandcommonofficeetiquettemistakes

Session1

WHATISOFFICEETIQUETTE?

‘Goodmannersmakeforgoodbusiness’

Personalbehaviour

Personalbehaviourindicatesthatetiquetteissomethingweacquireandpractiseasindividuals.Appropriatebehaviourislearntathome,howtospeaktoadults,howtoeatinapropermannerandhowoneusesatelephone.Thisisfurthertaughtatschoolandasyoungadultsenteringthebusinessworld,youknowhowtoconductyourselfinapolitesociety.Wemusttakeculturalandreligiousbackgroundsintoaccountwhenwediscussetiquette.Officeetiquettethereforehassomestandardrules,whichcanbelearntandpractisedonadailybasis.

Politesociety

Politesocietyisaboutorder,aboutrespectforothersandaboutearningtheirrespectinreturn.Asproperbehaviourinourowncommunitiesisimportant,soisitintheoffice,thushavingmutualrespectforpeoplewhohavedifferentculturesandviews.ForexampleIbelieveeatingwithaknifeandforkiscorrect,butmyChinesecolleaguebelieveschopsticksaretheproperway.

Conventionalrules

∙‘WhoserulesofconductdoIfollow?

’

∙

∙‘Whatistheappropriatebehaviour?

∙‘WillIbeappropriatelydressed?

Therulesofofficeetiquetteareuniquetoeveryorganisationanditisimportantthatyouunderstandtherulesinyourenvironmentinordertosucceed.

Thosewhohavemasteredtherulesofetiquettewillinstinctivelyknowtheanswerstothesequestions.Iwillconductmyselfaccordingtothe‘conventionalrules’ofmyhost,superiororthepersontowhomIwishtoshowrespect.

HowIgreetsomeone,howIdress,howIeat,thewayIwriteletters,howwellImakeapresentation;

allofthesecanmakethedifferencebetweensendingthecorrectmessage,makingtherightimpression,ornotmakingagoodimpression,whichmightruinagreatcareer.

OFFICERELATIONSHIPS

‘Nobodywantstospendeighthoursinanofficewithsomeonewhodoesnotknowhowtobehave’

OfficeBehaviour

Officeetiquetteintheworkplaceisdeterminedbytwofactors:

specificculturalvaluesandnormsANDgoodmannersandcommoncourtesies.

Seniormanagementestablishestherulesandsetsthetoneintheoffice.

Alletiquetteissues,suchasattireandbehaviourshouldbedocumentedandmanagedbyseniormanagement.

Displayingaffection

Avoidshowinginappropriatephysicalaffectiontoothers.

Rememberthatinter-gendersuperficialintimacyremainsaculturaltabooformostMuslims,manyHindusandOrthodoxJews.

Sexualadvances,whichisinappropriateatworkanyway;

runstherisk