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JaneGaboury(美.)搜集/着
I.E/章平华译
I.E/Palica编制
30WAYSTOBEABETTERIE
IE成功秘决30条
1.Getoutfrombehindyourdesk
不要老是坐在写字台
“TheresearchIdo,thebooksIread,themeetingIattendareallinvaluablesourcesforknowledge,butnothingcomparestobeingontheshopfloor”搞研究,看书,参加会议都是获取知识的无价的来源,但都没法同我呆在生产在线相比—MikeFitzgerald,ManufacturingEngineer,NACCOMaterialsHandlingGroupInc
“InorderforIEStobeaseffectiveastheycanbe,theyhavetogroundedintherealworld,TheyhavetolearnthattheycannotbeeffectiveIESfrombehind,ThepeoplewholivewiththeprocessesonadailybasisknowmoreaboutthemthantheIEcaneverhopetoknow.Learnfromthem.”要想尽可能的有效地工作,IE应该处在该处的地方.须知老坐在写字台对工作是没什么效果的.因为处在生产在线的IE每天起码可以了解自己想知道的事情,并从中学到东西.--PaulA.manager,BusinessProcess/IndustrialEngineering,AutomaticDataProcessing.
2.Rememberthehumanelement
考虑人类因素
“Maintainintegrity,behonestandcourteous,anddonothingthatmightcauseanotherpersontolosehisdignity”.要保持正直,诚实和谦虚,切忌做那些可能会伤害别人自尊的事情--Michael--,VicePresident,SalesAdministration,CitationCorp.
“Appreciatethatyourjobexistsonlybecausealotofpeopleworkveryharddoingjobsthatyouwouldnotwanttodo.”须知妳工作的存在是因为许多人在拼命做那些妳不想做的事情.—SeniorConsultant,TheHealthcareManagementCouncilInc.
3.Communicatewellandoften
常保持良好的沟通
“AnIEmustbeabletocommunicatebyanyappropriatemediumthenatureoftheproblemanditssolution.IESmustbeabletocommunicateclearly,concisely,andpersuasivelytoboththechiefexecutivesandthoseinthetrenches”一个好IE在和别人沟通时,应以最恰当的方式揭露出问题的本质所在及提出解决方案,表达时要清晰,简洁,口齿伶俐地去说服董事长和相关高层管理人员.--Jim,U,S,ArmyandPh,K,candidate,AuburnUniversity
“SurveysofourgraduatescontinuetotellusthatthetwomostimportantcoursestheytookatGeorgiaTechwerepublicspeakingandtechnicalwriting.”–对大学毕业生的调查表明:
他们认为在GeorgiaTech公司学到两种最重要的学问是演讲和写作技巧.--JerryBanks,Professor,SchoolofIndustrialandSystemsEngineering,GeorgiaInstituteofTechnology.
“Youcan’tjustknowhowtodoyourjob,youneedtobeabletocommunicate.”当妳不知道怎样去做的时候,必须大胆的向别人求教..--DeanFullerton,IndustrialEngineerSupervisor,UnitedParedService
4.ThinkBusiness
考虑商业利益
“Onceaday,everyIEshouldask,‘Howdoesmycurrentprojectsupportcorporatestrategyandgoals?
’Iftheanswerisunknown,thatisaclearsignalthatmoreinformationandthoughtareneededpriortoplungingforward.Iftheansweris‘Itdoesn’t,’that’saclearsignalthatprioritiesareskewed.”当有一天,每个IE都问‘怎样使我现在的计划对整个公司的策略和目标有用呢?
’如果不知道答案,那就得优先考虑原来的许多信息和想法是否可靠.如果答案是’没什么用处’,表明扭曲了优先权,从一开始你就走错道了.--David.Rush,Director,SupplyChainServices,KurtSalmonAssociates.
“Lookatyourprojectfromthetotalbusinessperspective.”–妳作的计划要考虑到整个公司的前景..--GaryA.Smith,Manager,LogisticsConsultingPractice,KPMGPeatMarwick
“AnIEcannolongerconcentratesolelyontheperformanceoftheday-to-dayoperationsbutmustalsoinsistthatstrategiesforincreasedsalesandmarketingbepartofthesolutionssinceprocessing,responsivenesstocustomerneeds,andmarketshareareallvitaltotheperformanceoftheorganization.Aholisticorganizationalviewofperformanceisneededtosucceed”--IE不光是要独自地专心研究单个的工序表现,而且在寻求制程的解决方法时,应考虑该方法能否成为增加销售和扩大市场的一种策略.要对客户提出的需求及时响应,分析市场动态都是IE工作组织表现所必不可少的.一个神圣的表现组织图要做得完美无缺.AlexanderB.,Ph.D.SystemsEngineer,GeneralElectricCorporateR&
D
5.Listen
聆听
“Tobeeffectiveallofourroles,IESmustbeabletolistenactivelyandempathetically.”—要想成为最有效的角色,IE应能积极地,聚精会神地聆听别人所讲的.--Terry,Director,OperationsSupport,PremierInc.
“listeningseemstobealostartthesedaysbecauseweareanxioustoprovetoeveryonewhatweknow,SinceIESareoftenproblemsolvers,itisimportanttorememberthatyoucanlearnalotaboutaproblembylisteningandnotjumpingtoconclusions.”—聆听最近似乎成为一门被遗弃的艺术,因为我们总是在迫不及待地向别人证明自己所知道的东西.既然IE是问题的解决者,切记从聆听中可以学到许多事物,也不会作出那些出格的结论.--D.EdwardParsons,P.EPresident.QEMSystemsInc.
“Listentothepersonperformingthejob,Thepersonworkingtheproblemgenerallyknowswhatcanbedonetoimprovetheprocessbutdoesn’tknowhowtomakethechange.TheIEisthefacilitatortogetthechangemade.Wehavetoquitthinkingthatwehavealltheanswers.”—聆听那些工作有所表现的人,他们通常知道什么东西需要改善但不知道怎样去改善.IE正是这种促使事务得以改善的人.我们应该抛开’自己什么都懂’的思想.--Dana,WarehouseServicesManager,Lamb-WestonInc
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6.Liveinthelargercommunity
置身于大的环境中
“Volunteertopracticeindustrialengineeringinanenvironmentwhereyoucanhelppeoplewithoutchargingforit.Inordertobeabetterpersonyouneedtopracticeservice:
togivewithoutexpectingareward,tosharewhatyouhaveorknowwithoutexpectingtoreceivesomethingtangible.”–IE处在一种要帮助别人而不是去掌管别人的环境中.要成为一个更好的IE,妳必须付出而不求回报;
让别人分享妳有的(或妳知道的)而不奢求得到别人的东西--Daniell,director,Decisions,SACV
“MycompanyhasselectedJuniorAchiev