山东省职业院校技能大赛高职组现代酒店服务赛项英语口语测试参考题Word格式.docx
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3.如果您着急,我们有2小时的加急洗衣服务。
Ifyouareinahurry,wehaveatwo-hourexpresslaundryservice.
4.我们可以在4小时内送回您的洗衣,加收50%的额外费用。
Wecandeliveryourlaundrywithin4hoursata50%extracharge./Wecandeliveryourlaundrywithin4hours,butwecharge50%more.
5.我们提供不同种类的服务,如水洗、干洗、熨和缝补。
Wehavedifferentservicessuchaswashing,dry-cleaning,ironingandmending.
6.您需要我什么时候打扫房间。
Whenwouldyoulikemetocleanyourroom?
7.能派人来修理一下窗户吗?
Couldyougetarepairmantofixthewindow?
8.2135房间的浴缸坏了,请派人来修理一下好吗?
ThebathtubinRoom2135isoutoforder/service,Couldyoupleasesendsomeonetorepair/fixit?
9.水龙头一晚上都在滴水。
Thewatertapwasdrippingallnightlong.
10.我想要一个转换插头。
Iwouldliketohaveanadaptor/Ineedanadaptor.
11.这是1105房间,请送一个电熨斗。
ThisisRoom1105,Canyousendmeaniron,please?
12.我房间的电视图象不清楚。
TheTVsetinmyroomdoesn’tgiveclearpictures.
13.请接受我代表酒店向您道歉。
Pleaseacceptmyapologyonbehalfofthehotel.
14.在房间上网是免费的。
Wehavefreeinternetservice./Youcanuseinternetintheroomforfree.
15.这个房间是海景房。
Theroomenjoystheocean/seaview.
16.这是您房间的钥匙。
我们的行李员会带您去房间。
Thisisyourroomkey.Ourbellboywillshowyoutoyourroom.
17.酒店为客人提供免费的擦鞋服务。
Thehotelprovidesfreeshoeshiningserviceforitsguests.
18.这项服务怎么收费?
What’stherateofthisservice?
19.托儿服务每小时收费20元,最低从4小时开始计费。
Thebaby-sittingservicecharges20yuanperhour,withaminimumof4hours.
20.这里有三种治疗胃痛的药,需要我给您读一下说明吗?
Herearethreekindsofmedicinesforstomachache.Wouldyoulikemetoreadtheinstructionstoyou?
题型二英译中
1.Iwouldliketostoremylaptopinoneofyoursafe-depositboxes.
我想把我的笔记本电脑存放在酒店的保险柜里。
2.Goodevening.MayIdotheturn-downserviceforyounow?
现在可以为您开夜床吗?
3.MayIvacuumtheblanketforyounow?
我可以为地毯吸尘吗?
4.Whenwouldyoulikemetoturnonthelightsforyou?
什么时候能为您把灯打开吗?
5.Ijusthadabathanditisamessinthebathroom.Couldyoucleanthe
bathroomalittle?
我刚洗过澡,浴室里乱糟糟的,你能稍微收拾一下浴室吗?
6.MayIremovethethingsonyourdesksothatIcandustit?
我可以移动您桌子上的物品以便清扫书桌么?
7.CanIhavesomemorejuiceforthemini-bar?
可以在迷你吧里多放点果汁吗?
8.Doyoupreferyourlaundrybyexpressserviceorreturnedonthesameday?
您是要快洗服务还是当日取?
9.Theindemnityshallnotexceedtentimesofthelaundrycharge.
赔偿金额最高不超过洗衣费的十倍。
10.Ittakestimetorepairtheair-conditionerinyourroom.I’mafraidyouhaveto
changetoanotherroom.
修理您房间的空调需要一些时间,恐怕您得换个房间了。
11.I’llhaveamaintenancemancomeinandlookintoit.
我叫一名维修工人来看一下。
12.Iamsorrytodisturbyou.I’mheretofixtheshower.
对不起,打扰了。
我来修淋浴器。
13.Pleasedeposityourmoney,jewelsandothervaluablesinthehotelsafe.
请将您的现金、珠宝和其他贵重物品寄存在酒店的保险箱内。
14.Pleasekeepyourroomkeywithyouallthetimeincaseyouneeditwhen
yousignyourbills.
请将房间钥匙随时带在身边,以防签单时要用。
15.Sorrytohavecausedyousomuchtrouble.
很抱歉给您带来这么多麻烦。
16.Iassureyouitwillneverhappenagain.
我向您保证,这类事情以后不会再发生了。
17.Ifyouhaveanyproblemsorrequests,pleasedon’thesitatetoletusknow.
如果您有问题,请随时找我们。
18.Wishyouapleasantstaywithus!
希望您在我们饭店的这段时间生活愉快!
19.ThisisLostandFound.We’vefoundyourcellphone.
这里是失物招领处,我们找到了您的手机。
20.MyhusbandandIwanttogooutthisevening.Canyoulookafterthebaby
forus?
我和我丈夫今晚要出去,你能帮我照看一下我们的孩子吗?
题型三情景对话
1.Iftheguestwantstomakeaninternationalcall,howwouldyoutellhim?
Dial9(orothernumber)firstandthenyourcountrycode,citycodeandthenumberyouwant.Andthecallwillbecharged.
2.Iftheguestcomestoyouandsayshe/shecannotopenthedoor,whatwould
youdo?
Iwouldchecktheguest’sID,andconfirmitwiththefrontoffice.Ifheistherightguestoftheroom,Iwillchangehiskeyforanewone,oropenthedoorforhim.Ifthereissomethingwrongwiththedoor,Iwillaskmaintenancetofixit.
3.Iftheguestasksforanextrabedinhis/herroom.Whatwouldyousa(Certainly,sir/madam.ButI’llhavetogetpermissionoftheFrontOffice./ButI’llhavetocontacttheFrontOfficefirst.)
4.Whenyouaregoingtocleantheroomfortheguest,andtheguesttellsyouit
isnotconvenientforhimnow,whatwouldyoudo?
I’llasktheguestwhenitwillbeconvenientandnoteitdowninthelogbook.
5.Iftheguestcomplainsthathislaundryhasbeendelayed.Whatwouldyousay
tohim?
Iwouldcheckitrightaway./“We’llcheckifyourlaundryhascomeback.”/“Wemadeamistakewhiledeliveringyourshirt.We’reverysorryfortheinconvenience.”/“Wedoapologizeforcausingyousomuchinconvenience.”
6.Iftheguestcallsthehousekeepingservicecenter,andsaysitisverycoldinhis
/herroom,howwouldyoudo?
I’lltell