酒店管理中英文对照外文翻译文献Word格式.docx
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酒店管理中英文对照外文翻译文献@#@中英文对照外文翻译@#@ @#@@#@(文档含英文原文和中文翻译)@#@ @#@@#@HotelManagementSystemIntegrationServices@#@1.Introduction@#@Itisgenerallyacceptedthattheroleofthewebservicesinbusinessesisundoubtedlyimportant.Moreandmorecommercialsoftwaresystemsextendtheircapabilityandpowerbyusingwebservicestechnology.Todaythee-commerceisnotmerelyusinginternettotransferbusinessdataorsupportingpeopletointeractwithdynamicwebpage,butarefundamentallychangedbywebservices.TheWorldWideWebConsortium'@#@sXtensibleMarkupLanguage(XML)andtheXtensibleStylesheetLanguage(XSL)arestandardsdefinedintheinterestofmulti-purposepublishingandcontentreuseandareincreasinglybeingdeployedintheconstructionofwebservices.SinceXMLislookedasthecanonicalmessageformat,itcouldtietogetherthousandsofsystemsprogrammedbyhundredsofprogramminglanguages.Anyprogramcanbemappedintowebservice,whileanywebservicecanalsobemappedintoprogram.Inthispaper,wepresentanextgenerationcommercialsysteminhotelindustrythatfullyintegratesthehotelFrontOfficesystem,PropertyManagementSystem,CustomerRelationshipManagementSystem,QualityManagementsystem,BackOfficesystemandCentralReservationsSystemdistributedindifferentlocations.Andwefoundthatthissystemgreatlyimprovesboththehotelcustomerandhotelofficer’sexperiencesinthehotelbusinessworkflow.Becausecurrenttechnologiesarequitemature,itseemsnodifficultytointegratetheexistingsystemandthenewcomingsystems(forexample,web-basedapplicationsormobileapplications).However,currentlyinhotelindustrytherearefewtrulyintegratedsystemsusedbecausetherearesomanyheterogeneoussystemsalreadyexistandscalability,maintenance,price,securityissuesthenbecomehugetobeovercome.FromourstudyonGroupHotelIntegrationReservationSystem(GHIRS),therearestillchallengestointegrateEnterpriseInformationSystem(EIS),EnterpriseInformationPortalsystem(EIP),CustomerRelationshipManagementsystem(CRM)andSupplyChainManagementsystem(SCM)togetherbecauseofstandardization,securityandscalabilityproblems,althoughGHIRSisoneoffewintegrationsolutionstoaddorexpandhotelsoftwaresysteminanysizeofhotelchainsenvironment.@#@Wedevelopedthissystemtointegratethebusinessflowofhotelmanagementbyusingwebservicesandsoftwareintegrationtechnologies.Inthispaper,firstlywedescribeascenarioofhotelreservationanddiscusstheinteractionbetweenGHIRSandhuman.Secondlyweanalyzedetailsofdesignandimplementationofthissystem.TheresultandimplicationsofthestudiesonthedevelopmentofGHIRSareshowninthelaterpart.Finallywediscusssomeproblemsstillneedtobeimprovedandpossiblefuturedirectionsofdevelopment.@#@2.HotelReservation:
@#@ABusinessCaseStudy@#@OurinitialthinkingtodevelopGHIRSistominimizethehumaninteractionwiththesystem.SinceGHIRSisflexibleandautomated,itoffersclearbenefitsforbothhotelcustomersandhotelstaff,especiallyforgrouphotelcustomersandgrouphotelcompanies.Grouphotelcompaniesusuallyhavelotsofhotels,restaurants,resorts,themeparksorcasinosindifferentlocations.Forexample,Shangri-Lagrouphashundredsofhotelsindifferentcountriesallovertheworld.Thesegroupshavecertaincustomerswhoprefertoconsumeinhotelsbelongtothesamegroupbecausetheyaremembershipofthegroupandcanhaveindividualservices.@#@Thefirststepofascenarioofhotelreservationisthattheconsumerplansandlooksforahotelaccordingthelocation,priceorwhateverhiscriteriaandthendecidesthehotel.Thenhemakesareservationbytelephone,fax,internet,ormail,orjustthroughhistravelagent.Whenhotelstaffreceivestherequest,theyfirstlookiftheycanprovideavailableservices.Ifthereisenoughresourceinthehotel,theypreparetheroom,cateringandtransportationfortherequestandsendbackacknowledgement.Atlasttheguestarrivesandchecksin.Thebusinessflowisquitesimple;@#@however,toaccomplishallthesetasksisburdensomeforboththeconsumersideandthehotelsidewithoutanefficientandintegratedhotelmanagementsystem.@#@Telephonemaybeagoodwaytomakeareservationbecauseitisbeyondthelimitoftimeandspace.Guestscancallhotelsatanytimeandanyplace.However,itcostsmuchwhenthehotelisfarawayfromthecitywhereguestlives;@#@especiallythehotellocatesinadifferentcountry.Moreover,ifthereisagroupoffourorfivepeopletomakereservationtogether,itwouldtakealongtimeforhotelstafftorecordalltheinformationtheyneed.Makingreservationbytravelagentsavesconsumers’timeandcost,butthereisstillmillionsofworkforagenttodo.Theygathertherequirementsfromconsumers,thendistributetoproperd