应用文写作-投诉信优质PPT.ppt

应用文写作-投诉信优质PPT.ppt

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ComplainLetterContentsTIpsLead-incomplainlettersample1complainlettersample2ComparisonThecontentofcomplainletterSummaryTIpsLead-incomplainlettersample1complainlettersample2SummaryComparisonwritingExerciseLead-inLead-in:

@#@tips对对所所遇遇到到的的困困难难，恶恶劣劣的的服服务务态态度度，劣劣质质的产品等提出抗议和改进的建议。

@#@的产品等提出抗议和改进的建议。

@#@要求：

@#@内容有理，批评有节。

@#@要求：

@#@内容有理，批评有节。

@#@投投诉诉原原因因，叙叙事事客客观观准准确确、简简洁洁；@#@语语言言要要把我把握分寸，不失风度；@#@方案切实可行；@#@把我把握分寸，不失风度；@#@方案切实可行；@#@期望的解决途径期望的解决途径投诉对象及原因投诉对象及原因称谓称谓证明材料证明材料留下真实材料以留下真实材料以便取证便取证称谓称谓投诉对象及原因投诉对象及原因附带证明材料附带证明材料表示感谢表示感谢期望的解决途径期望的解决途径Summarythecontentofcompainletter说明投诉对象说明投诉对象阐述投诉的具体原因阐述投诉的具体原因表达纠正的希望表达纠正的希望Dearsirormadam,Iamwritingtocompainabout.Itrustyouwilltakecomplaintsseriously,and.ifitisntsettledproperly,Iwouldaskyoutogivebackmymoney.OrIwouldcomplaintotheconcernedauthory.yourssincerely,xxxSample1ofcomplainletterDearsirormadam,IamwritingtoinformuthatIfoundthat.unsatisfactory,.Ihopeyouattacchimportancetothis.Andhelptosettlethisassoonaspossible.Yourssincerely,xxxSample2ofcomplainletterPraticalSentences

（1）Iwritetoshowmygreatangeratyour.

（2）Ianwritingtoprotestagainstyou.（3）Iamwritingtocomplainabout.（4）Mycomplaintaboutyour.isbasedonthefactthat.（5）Hopeyouwillimproveyour.（6）Ihopeyouwilltakestepstorectifythisstituationsoon.（7）Itishightimeyoutooksomemeasuretosolve.（8）Isincereyhopesuchthingswillnevertakeplaceagain.（9）Youmustrectifythissituation,orIwilltakeittothecourt.（10）Ifyoucanntgivemeasatisfactorysolution,IwillcomplainittotheConsumerAssociation.ExercisesWritingUsingthesentencswevelearnedinthisclass,plswriteacomplainletteraboutthepoorbaterryqualityofyourmobilephone.